Complaints

This profile includes complaints for Ranch Foods Direct LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ranch Foods Direct LLC

  4635 Town Center Dr Colorado Springs, CO 80916-4729

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  Ranch Foods Direct LLC

  2901 N El Paso St Colorado Springs, CO 80907-6303

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We oly shop Ranch Direct for beef for maybe a year now. I decided to start buying the 20pack of ground beef every month. It was good 1st month and last month we really weren't satisfied with the taste, so I filled my cooler to capacity with half of the 20pack, and went to the filmore location to return the unsatisfactory product along with the receipt of purchase from 9/11/24 and the barcodes from the box. The manager ******* told me she would refund me half of purchase price as I returned half of the product, but told me she was unwilling and unable to put it back on my ebt (pretty sure that's incorrect), and she offered me a RFD gift card. I declined and told them I wanted it back on my ebt and if not then give cash because I needed to buy food at ******* for my son. I called the Town Center store and their manager told me that they could do cash in this case, I just wanted on my ebt like normal. Then they are negating that I don't like th emeat well it isnt my fault it has suffered in quality recently. they refused to help me. I spotted Mr ********* coming through the store as if he didn't want to speak to me, then gets ultra saucy with me putting his waving hands in my face, bumping my hands in the process explaining he doesnt care if i dont like the meat i bought it im going to eat it etc, and that I am trying to run an ebt for cash scam well no it isnt true im trying to get a refund on my ebt card but if you cant do it i do not want one of your gift cards thanks, and im spending the money on food, not my problem you won't even attempt to put the refund onto my ebt (original payment method). Then ******* says if i come back she's calling the cops and i cant shop there anymore. I got it all on video :) We shall let this be the resolution. You will refund to my ebt card the amount I was promised as a refund which is perfectly legal. You also stole my meat box labels and receipt which i brought in as my property but i have proof of purchase on *** website.

  Business Response

  Date: 09/27/2024

  The staff and owner of Ranch Foods Direct are happy to resolve the complaint recently filed by the customer as he has requested, with a refund of $83.50. By phone, our General Manager arranged to have the customer return to the store to present his EBT card for a refund to be processed to the card; this to be accomplished on Friday, September 27, 2024.
  The complaint has exposed some issues in training which we have resolved with our staff regarding the mechanics of the refund processing and some of the details of returns.
  Regarding the complaint, the customers observations and behaviors deserve correction or inclusion.
  Observing the security camera video of the initial two minutes of interaction with the store manager, the customers body language and motions were sufficiently aggressive to cause the manager to recoil and step back two times.
  The conversation with the customer recalled by the store manager was to the effect of she was happy to refund the customer however the card reader for EBT was malfunctioning; she would therefore have him purchase other food items from the store. He refused this offer and wanted cash instead.
  The security camera video does not support the putting his waving hands in my face, bumping my hands in the process claimed by the customer. Rather, during the two-minute interaction between the customer and the owner, the security camera video shows there was no contact between the two, that the owners hands were never near the customers face and never moved above the owners shoulder height. The posturing of the customer caused the owner to step back to avoid contact three times.
  When the customer left and then came back addressing the staff, the store manager responded that the customer would be asked to leave should he continue or return with the same behavior.
  The proof of purchase materials were bagged and returned with his product.