We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

UPS Store #1073, The

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The manager of store number 1073 in Colorado springs packaged and embroidery machine owned by our business and shipped it. The package was completely destroyed. It has been many months now and she refuses to acknowledge the insurance policy that had been taken out on the product. She will not proceed with proper procedure and the contract of the insurance policy. We would like you to please intervene, contact the business and tell her to continue with the procedure in the contract at hand. This issue has caused our business over $10,000 and we need them to follow through with what was in the insurance contract so we can continue our business. Thank you

    Business Response

    Date: 01/16/2025

    This customer brought her package into our **********************, which was already pre-packaged, and we shipped it for her. I also let the customer know that *** typically does not issue claims for packages when the customer packages the item, only packages that are packaged by a training *** store member can typically be claims. Unfortunately the customer's package was damaged in transit. Our store assisted her with the claim and stated that our store packaged the item, knowing that this was not true, because we wanted to give this customer the best chance at getting a refund. After a lengthy review process, most likely due the size of the claim, *** accepted her claim and has already issued a claim check for this package, which was sent directly to the customer, based on the information that the customer provided to our **********************.

    The *** ***************** is responsible for issuing refunds and for accepting, or denying claims, our store has absolutely no control over this process.

    At this point, the customer's claim was successful, and we have already responded to the customer as well letting them know that the claim was successful. I do not understand why this customer is still sending complaints stating that we have not assisted her. That is completely false.

    Customer Answer

    Date: 01/18/2025

     
    Complaint: 22806495

    I am rejecting this response because: the statement they made is FALSE. WHY WOULD I CONTACT THE BETTER BUSINESS BUREAU IF I HAD ALREADY BEEN REFUNDED???? let's think about this. REALLY. they DID PACKAGE THE PACKAGE AT THEIR STORE FOR US. so she lied there. And she lied when she said we got refunded. IF WE GOT REFUNDED THEN SHOW US PROOF PLEASE!! can u please ask them to show documented proof (bank statements that shows the refund going into our bank account) and I can show bank documents for the last 6 months of our business, TO PROVE SHE IS LYING if necessary. And it will show there has been NO FINANCIAL RESPONSE from them to solve the issue. They are lying and that's why I have contacted the BBB in the FIRST PLACE. I have proof and can send if necessary. PLEASE HELP. 

    Sincerely, 

    ********* *******

UPS Store #1073, The is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.