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Business Profile

Moving Companies

Alliance Relocation LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,We received our PCS shipment on 10/16/2023 from ******. The movers came and unloaded everything from the truck and put them in the rooms we directed them too. However, the only assembly they did were our beds. Even with the beds, the screws were too loose, and if we hadn't checked before we sat on them, we could have been injured. The movers just left our bikes half fixed with no pedals assembled. We are currently emptying all our boxes and finding many other things that need to be assembled. We are truly frustrated and disappointed in the service we received. We did not request for us to do all the unpacking ourselves.

    Business Response

    Date: 11/14/2023

    Hello, thank you for reaching out as it helps our company to improve internally. The standard for unpacking and assembly from the moving company is just to unpack and assemble the beds only. We don't assemble bikes, etc. Also, in an effort to ensure that we meet all of our customers needs prior to leaving a residence, we have the attached forms filled out to ensure customer satisfaction. Please revert to page 3 with regard to assembly of your items. As for the beds, if they were not assembled properly, we are definitely willing to send someone out to redo them for you. Customer satisfaction is our number one priority. 

    Customer Answer

    Date: 11/15/2023

     
    Complaint: 20749162

    I am rejecting this response because:

    A representative of the company reached out to my spouse and stated the opposite. They stated the company was supposed to assemble everything that was taken apart from the move. This is NOT our first PCS move. We know this is NOT how things are done.

    Sincerely,

    *************************

    Business Response

    Date: 11/16/2023

    Would you like us to send a crew back out to reassemble anything? We are willing to do that. Just let us know what date and time will work for you.

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