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Business Profile

Candy

Hammond's Candies since 1920
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER ORDER #****** I was sent the wrong order. I called and left 2 messages, and emailed 3 times. The business wont respond. I requested to send me the correct order and I would send the first order back with a prepaid label, or they could refund the wrong items. I am seeking compensation for the peppermint puffs and cream filled cinnamon candy canes since I didnt receive either.

    Business Response

    Date: 01/14/2025

    "I ordered 2 packages of the peppermint puffs under the impression they were the soft peppermint candy, the kind that melts in your mouth. They are not, they are a hard candy. Was this packaged wrong? If not, why do you call them puffs? Its very misleading especially when all other peppermint puffs by other brands are the soft candy. 

    I would like it replaced with the soft candy or a refund. If you send me a label, I dont mind sending them back, however one package was opened. "

     

    Response from Hammond's Candies"Hello Gigi,

    Thank you for reaching out. Were sorry to hear that our peppermint puffs disappointed you. To that end, were happy to send either a replacement from a newer batch or some soft candy. If youd prefer the soft candy, please confirm which candy you want, along with a good shipping address and we can get your replacement underway.

    We appreciate your business and patience. Please let us know if we can assist with anything further!

    Regards,
    Hammonds Candies"

     

    "I already replaced the candy from another company so I would just like a refund for the peppermint puffs and the cinnamon candy canes"

     

    After this we refunded Gigi:

    $10.00 for shipping and $23.87 for her peppermint puffs and cinnamon filled candy canes


  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The orders were only placed in the cart - not ************* was never received and the other was returned.Full credit is requested; credit card dispute to be filed.

    Customer Answer

    Date: 12/16/2024

    After much correspondence and confusion within their company, they finally issued a full refund, something that should have been done weeks ago.  

Hammond's Candies since 1920 is BBB Accredited.

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