Complaints

This profile includes complaints for VanTrump Consulting LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  VanTrump Consulting LLC

  829 South Hudson Street Denver, CO 80246

• 

  VanTrump Consulting LLC

  518 Harrison Ave Leadville, CO 80461

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Questioned an invoice; ***** voluntarily removed a few hours and committed to returning to finish a project; proceed to cancel my material order and the rest of my project without notice. I only found out after repeated delays of him not showing up in the date range he had committed to returning for. ***** has refused to return nearly $1k of unused material deposit for my projects and left a gaping whole in my basement ceiling. I have tried to resolve this amicably over the last 9+ months - contacting him multiple times and he's refused to return the funds. Unfortunately, he continues to work in my area (and others) despite multiple complaints.

  Business Response

  Date: 06/08/2024

  I was hired to clean up the past 3 contractor messes. Customer didn't want to pay me for my hourly trips to vendors & trip fees, therfore I held material money to offset unpaid labor. I'm not the first contractor that has walked off the job due to unsatisfactory working conditions. 

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21801320
  
  I am rejecting this response because: it is factually incorrect.  

  ***** was hired to complete a handful of projects around my house.  We agreed on a materials deposit of $1,000.00 up front.  He completed a few of them, including installing a shower door, installing an ice maker and some trim work. Since I purchased the shower door and the ice maker directly myself (in addition to the additional shower door and blower motor for remaining projects noted below), the additional necessary materials were minimal.  Receipts submitted for the completed work totaled $74.99. Three additional projects that I hired him to complete were: 1) installing a blower for the kitchen rage downdraft; 2) installing a second shower door; and 3) installing new bedroom and bathroom doors for certain rooms.  Upon receipt of the second invoice from ***** (initial was $2,100 and paid in full), I noticed he was billing me for about 1 extra hour for each of the 3 days on site /that week (I had kept track of the hours he was onsite).  When I asked for clarification on his billing practice he offered to remove 3 hours (after some back and forth) and sent me a revised payment request which I paid that day.  The total for the 3 hours should have been $187.50.  The original invoice was for $1,024.55 and the revised was for $874.00, a difference of $150.55.  As I had no intent to make the situation contentious and intended to have ******************* to complete the remaining work, i paid the revised amount at $874 as requested and expressed my appreciation for his accommodation.

  I should also note that the second invoice in the original amount of $1,024.55 included an accounting for the material deposit which appeared to include the return of $162.95 of the material deposit.  The gross amount of the invoice was $1,187.50; the material deposit = $1,000.00; material cost noted as $837.05; net amount of the invoice $1,024.55 ($1,187.50-$1,000.00+$837.05 = $1,024.55).  At this point, my understanding of the difference between the $837.05 denoted "material cost" and the $74.99 of receipts which had been submitted was the cost of the doors which he had told me he ordered and would be installed in September when he returned.  Since I paid $874.00 instead of $1,024.55 (based on *****' revised payment request),and had not other information from *****, my assumption was that the materials "cost" were unchanged and therefore that the difference of $150.55 was because he had only reduced his time by 2.4 hours instead of the communicated 3.  

  I even went further in the exchange over the second invoice to clarify his intended billing practices (which were different than I expected; and not something he did at the outset) to ensure there wouldn't be any further confusion.  Following this exchange at the end of Jul-23, we agreed he would return in Sept-23 to complete the remaining work on the downdraft blower, install a second shower door and install the other doors.  At that point (and through today), ***** has submitted receipts totaling $74.99 for materials against the $1,000 deposit (notwithstanding the $162.95 noted above returned via the second invoice billing).  I should also note that part of the time I was billed for and paid for in July was for ***** to cut open part of my ceiling in my basement as part of the blower install project...a hole which remains today. 

  In mid-September when I checked in on his prospective timing to return and after nearly 2 weeks of silence and a second text, he responded by telling me when he would be done with his then current project but not when he would be onsite to finish my work.  After a third follow up text requesting specificity on when he would be on site and including a punch list of the projects I believed were outstanding (including the door installs), he informed me that he had cancelled the door "after our confusion of pay."  Since cancelling the door order wasn't previously discussed and he had previously told me he deducted those amounts from my deposit, I requested additional reconciliation of the deposit.  After multiple text messages and emails between October and this month (June 2024), I have yet to receive any additional reconciliation of his expenses against my material deposit nor a return of the $762.06 remaining of the material deposit ($1,000 - $74.99 of receipts - $162.95 from invoice 2 = $762.06).  Therefore, I have made multiple requests for the return of my material deposit. 

  After months of not responding to my outreach, last week (after showing up at my next door neighbors house) he informed me that he "took what was left on materials to offset" what I "shorted" him in pay.  I did not "short" him any pay, I paid him the amount he requested and he owes me the remaining amount of my material deposit ($762.06).  (Even if I had "shorted" him pay, he would still owe me nearly $500 as the 3 hours he voluntarily removed from his invoice was a total of $162.95.)  ***** also informed me last week that I should "try small claims [court]" in order to collect on this.

  My original goal was to settle this offline and go our separate ways but *****' refusal to engage in this matter in a professional way has prevented that.  

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contractor walked off the job without completing the work for which he was paid. In addition he pocketed thousands of dollars that was to be paid for parts and services from other vendors, i.e., ******* for a shower door, ******* for granite counters, ******* for custome wood trim, ******* for replacement windows and a ******* advance for uncompleted work.