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Business Profile

Clothing

VF Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a coat on 12/14/23 which was set to be delivered on 12/18/23. When it did not arrive I contacted north face.com for assistance and was told the system has been down for 2 weeks. I received an email on 12/19/23 stating my package would arrive 12/20/23. The notification I received said package was delivered but it was not. When I contacted north face for a refund I was told no and the system was down. I want my $380 back.

      Business Response

      Date: 12/21/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******************************* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. We are sorry your order has been delayed. We are currently experiencing fulfillment delays across The North Face. Our teams are working as quickly as we can to resolve this issue. You will receive an email notification once your package is shipped, which will include a tracking number.


      We hope that this outcome is acceptable to the customer.

    • Initial Complaint

      Date:12/20/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/14/23 I order a coat from north face online and was supposed to receive on December 19. I received all my other packages but yet to receive from this company. I am requesting overnight shipping. I want my order sent as soon as possible order number A4020074

      Business Response

      Date: 12/21/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ************************* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. We are sorry your order has been delayed. We are currently experiencing fulfillment delays across The North Face. Our teams are working as quickly as we can to resolve this issue. You will receive an email notification once your package is shipped, which will include a tracking number.


      We hope that this outcome is acceptable to the customer.

    • Initial Complaint

      Date:12/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid twice for an item from Northface and can't start a refund. On 11/24, I bought an item online for ***** and selected "pick up in store". (Order #: A3491413) My local store is at *********** Mall in ******, **. I received two emails confirming the shipping and arrival to the store on 11/28. There is no pick up time constraint mentioned anywhere in the email or on the website. I arrived to the store on 12/16, two weeks later, to pick up the item. It was not there. The store clerk said that it had been sent back after 3 days. I never received an email telling me that the item had been returned. I asked about a refund and the store manager said that it would be automatically issued. I showed her my bank account statement that showed no such refund. Then, I pulled up my order on the website and tried to start a return. The item that I had purchased was ghosted and I was unable to select it in order to begin the return.I mentioned to the store manager that if I purchased the item again, I would be paying for it twice. And she had no solution for me other than for me to call customer service on Monday. It's a gift so I did purchase it again and she, then, offered me a 20%discount. I called the number *************) that she gave me within business hours and there is no one answering. I have tried twice to resolve this through "online chat help" but I've had no success. I'm told that "the network is down" and the assistant can't access the information necessary to help **** think that any customer has a right to know up front that they have 3 days to pick up their item or it will be sent back. I think that an email should be issued when the item is sent back to the factory mentioning the automatic refund. I think these refunds should be processed quickly. It has been 3 weeks and still no refund. It's probably a glitch; but, it feels like theft.

      Business Response

      Date: 01/03/2024

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ***************************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. They should receive the refund within the next 3 to 5 business days. Additionally,for the customers troubles, customer service has issued a CashStar gift card to their Gmail address. The gift card does not expire and can be used at any The North Face stores, outlet and on the website.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:12/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased a vest from NorthFace. I paid almost $150. The stated the order was delivered on 12/14/2023. I havent received anything. I have been emailing and calling them. The emailed me back stating their system is down. 5 days down already and when I call their customer service is closed. At this point I want a refund . Order #?3945164

      Business Response

      Date: 12/21/2023

      Dear Sir or Madam,
      This is a response from The North Face brand regarding a customer complaint from ***************************** ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. We are sorry your order has been delayed. We are currently experiencing fulfillment delays across The North Face. Our teams are working as quickly as we can to resolve this issue. You will receive an email notification once your package is shipped, which will include a tracking number.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 12/21/2023

       
      Complaint: 21029823

      I am rejecting this response because:
      I was told by NorthFace the order was delivered and it hasnt been delivered. After speaking with someone yesterday I was told it was already sent and delivered. I havent received anything. 
      Sincerely,

      *****************************

      Business Response

      Date: 01/09/2024

      Dear Sir or Madam,

      The customer was issued a refund on 12/21/2023 to their original form of payment. The payment should have cleared by this time. Please let me know if it has not.

      We hope that this outcome is acceptable to the customer and this matter may now be closed.

    • Initial Complaint

      Date:12/12/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Christmas gifts order #A3890597, says it was delivered last night however my security camera detected no activity within hours of the delivery time. Walked around my whole neighborhood searching for missing package with no luck. North face is refusing to refund, even after asking them to look if the delivery photo they supposedly have matches my home on ****** maps (i can tell you, it doesnt as my camera shows it was not delivered). Will never be doing business with this company and it is unacceptable on their end.

      Business Response

      Date: 12/28/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ********************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 12/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:12/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a windbreaker during black friday at ******************** Outlets and they left the security tag on. I live two hours away and I called multiple places and there is no other location that can take off this security tag. I called online and they said they have no association to outlet stores. I called the outlet store at least 20 times and no one picked up. This is absolutely ridiculous from this company. I need a way to take off this security tag or a FULL REFUND and compensation.

      Business Response

      Date: 12/11/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *********** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer care department regarding the customers complaint. The store should be reaching out to the customer if they havent already done so. The customer care department will send the customer a prepaid shipping label to return the item to the store, who will remove the security tag and return the item.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 12/11/2023

       
      Complaint: 20986304

      I am rejecting this response because: the store has been extremely unresponsive in the past and I have not received a message from them yet with any sort of communication. Also, since this is a Christmas gift, there is no guarantee that it will be back within two weeks. I don't mind driving back out to *******, but since it's 2 hours away I want appropriate compensation for my time.

      Sincerely,

      ***********

    • Initial Complaint

      Date:12/08/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number is CA325811, I called north face multiple only to be told that i would have to call my bank to dispute my missing package. I was at home the whole day it was delivered and no one knocked or rang the doordbell. why would i be the one to do all those work just to get my money back? they said that its not north faces responsibility. please do better and be responsible for this

      Business Response

      Date: 12/13/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from Mi ****** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 12/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Mi ******

    • Initial Complaint

      Date:12/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -18/10/2023 **** -Two jackets ordered online, with the expectation of delivery to my apartment -The jackets were reported as delivered by the courier, but were not received by me. A photo provided by The North Face customer support supposedly showing the parcel at my front door did not accurately represent my actual experience, as there was no package at my doorstep.-Initially, The North Face customer support requested five days to investigate the matter, followed by an additional five-day extension. The investigation concluded with a message from the ** Fraud and Investigations team asserting that the items were correctly shipped and delivered. They suggested I initiate a chargeback with my bank if I disagreed with their findings.However, this resolution did not address the core issue - the non-receipt of the ordered jackets. My subsequent chargeback request through my bank was contested by ** Northern *********** leaving me in a precarious financial position with no resolution in sight.The lack of a satisfactory resolution from The North Face has not only left me without the products I paid for but has also led to a distressing and ongoing dispute with my bank. This situation has caused significant stress and inconvenience, and I am seeking a fair and appropriate resolution, preferably in the form of a full refund or the actual delivery of the jackets I ordered.-Order number: ******** / Tracking number: **************

      Customer Answer

      Date: 12/06/2023

      Hi BBB team,

       

      My full name is: ******************

       

    • Initial Complaint

      Date:12/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother got me a jacket from **************************** and I dont like the color. I thought the receipt was in the bag but when I went to return it I couldnt find it. It must have fallen out while I was in the mall. I simply just wanted to return it for a better color. Im brown skinned and the black and brown doesnt look good on me so Id prefer another color. The associate that was helping me indicated without a receipt I couldnt exchange it, however the website says I should be able to considering the tags are still on it and its unworn. Its frustrating that I have to go through this, the color I have simply looks washed out on my brown skin and Id like a better color. The mall is like 30 minutes from my house so This is a major inconvenience.

      Business Response

      Date: 12/06/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ********************* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service regarding this matter. A member of the district management team will reach out to this customer in order to assist in reaching an acceptable solution to their issue.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:12/03/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a north face Paker 3 times. Each time it was in stock each time the order was eventually canceled. Why would you allow me to order if your going to cancel? Talk about poor customer service!

      Business Response

      Date: 12/06/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *********************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service who has noted that they are in contact with this customer and assisting them to reach an acceptable solution to their issues.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.


      Customer Answer

      Date: 12/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

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