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Business Profile

Clothing

VF Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two jackets from North Face. Since North Face requires all packages over $500 to be signed for, I thought that my package would be handed to me. However I never signed the package or received it. When I contacted North Face they said that the package wasn't signed for, but still delivered. They refused to provide a refund and told me that I had to dispute it with my bank.

      Business Response

      Date: 12/05/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ************************* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. The refund should be fully processed at this time.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:11/17/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a order on the North Face website #A3292509. On the website it shows it was delivered on Nov 14, but I have never received it until now.The tracking number is C11731216329735. According to photos of the delivery, it was put in a public area outside of the mailbox. When I arrived, I didn't find my package. I requested a refund on The North Face website, but was rejected. The reason they gave me is that "They have a proof of delivery, so they won't refund". But that's not a proof of delivery to me at all, the photo just shows they put it in a public area instead of my mailbox. And I am not going to pay for something I never received.

      Business Response

      Date: 11/21/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ************ ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 11/22/2023

       
      Complaint: 20886284

      I am rejecting this response because: The item was purchased by the my North Face XLPS Pass reward points. Ill accept if youd like to refund my reward points.

      Sincerely,

      ************

      Business Response

      Date: 11/28/2023

      Do I understand correctly that the customer is asking for a full refund AND return of 100% of the reward points?

      Customer Answer

      Date: 11/30/2023

      Thanks for your help! Regarding the message sent from Business:

      Do I understand correctly that the customer is asking for a full refund AND return of 100% of the reward points?

      Yes, I am asking for a full refund AND return of 100% of the reward points.

      Customer Answer

      Date: 11/30/2023

      Thanks for your help! Regarding the message sent from Business:

      Do I understand correctly that the customer is asking for a full refund AND return of 100% of the reward points?

      Yes, I am asking for a full refund AND return of 100% of the reward points.

    • Initial Complaint

      Date:11/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding Case Number: ******** which is the number I received when contacting you all via the form on your website for Northface. I am receiving junk mail from Northface XPLR program, stuff that could easily be sent via email, meaning your company is part of the problem, needlessly sending out paper flyers that could easily be sent via email instead, therefore, saving trees. Your agent, ******, is incompetent and literally had the nerve to tell me that you don't send things out via mail. As you can see from my conversation with her on the ticket I clearly said I wanted to be removed from the MAILING LIST, so then she gives me information about unsubscribing? Why?! You know it's absurd that I have to file a BBB complaint because your agent refused to forward me to a supervisor who I thought would be more competent in taking care of this SIMPLE request. Maybe you should train your agents to know that you send out mail! Get me off of the mailing list and stop needlessly killing trees for stupid mailers that can be sent out via email!

    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last month I ordered a coat I found on sale from the Northface company. After a month I couldnt track the package anymore as it said it was delivered. It was not. I found that the shipping address did not contain my unit number so it may have gotten left at a cluster box. After 16 emails with customer service I am now offered a 10 percent discount. They found that they sent the wrong package first than cant confirm that it was actually delivered. I was told I need to go to post office and the neighbors because they lost money sending the wrong item. Then ** told that I need to find this wrong package and than they can send the correct one. Now they have just flat out refused to refund me or send the sale coat I ordered. Im only contacted in the middle of the night by customer service and they are short and rude. They are not doing anything although they admit to sending the wrong items. I have been buying from them for 25 years and have never been treated so poorly.

      Business Response

      Date: 11/20/2023

      Dear Sir or madam,

      I would be happy to look into this issue for the customer. Would the customer please provide the order number?

      Thank you and kind regards.

    • Initial Complaint

      Date:11/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of the north face baltoro 400 hydroseal boots this past April and didn't wear them until Nov.4 same year , when I wore them for about an hour doing some light hiking on level terrain I noticed my boots were falling apart, I contacted the north face as well as the store I purchased them from (dicks sporting goods ) the north face will not honor the 1 year warranty because I no longer have the receipt. I then proceeded to look up reviews for the product lines and what I found horrified me . The north face has accepted no responsibility for the use of inferior materials in their products leading to critical failure or the product , products made with inferior quality materials, specifically the rubber mid portion of winter boots that are known to fall apart and crumble with no cause . For example; The North Face men's baltoro 400, baltoro 200 , chilkat V and others. There are thousands of complaints and reviews and warranty claims (which have been refused) involving these products all featuring the same poor quality materials used for the lower portion of the boot.

      Business Response

      Date: 11/10/2023

      Dear Sir or Madam,
      This is a response from The North Face brand regarding a customer complaint from *********************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer care department who have advised the consumer to send the boots in for warranty inspection. They will be reaching out via email to ask for additional information in order to replace the boots.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 11/17/2023

      I received a partial refund for my purchase via in store gift card.  This does not address the issues at hand . The materials used in manufacturing aforementioned products are still of abysmal quality. There has been no recall of affected products . 

    • Initial Complaint

      Date:09/20/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #: A2955180Shipped:Tracking #: 1LSCYFB01158902 I ordered a coat for an infant, the first order was canceled in 10 minutes, citing out of stock. I reordered and received a tracking number that is not found. The item has not shipped and the North Face is refusing to sell this item to me based on the color of my skin, discrimination. In addition, the North face has shared my personal information with a third party and conspired with this third party to refuse to sell to me. This is discrimination, you can't refuse to sell to one person based on *** or ethnicity. Payment has cleared my bank and delivery was due on Thursday The tracking number does not exist with the carrier Finally, the item is available on their website and I was able to add the item to a shopping cart. Meaning this item is in stock and available for sale to anyone but me.

      Business Response

      Date: 09/26/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ***************************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service who has noted that they are in contact with this customer and assisting them to reach an acceptable solution to their issues.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:09/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 24 I bought a backpack online and choose to be delivered at NorthFace Store in ******, **. The delivery was supposed to be in 2 days. Just on August 30 the package was delivered at store ( 6days later) In the meantime I had to buy another backpack for my daughter because her class already started. Since August 27 Im trying to cancel this order, but no luck on doing that. First the attendant told me I had to wait to order be delivered at store, after that I would be able to cancel. After order was delivered at store, contacted to support 2 times and the attendant told the order would be canceled, but didnt. In the 3rd time calling to support the attendant told me they are not able to cancel the order with the support. I have to cancel directly to store phone ************** but nobody pick up the phone. I tried several times but didnt work. I just want to cancel this order.

      Business Response

      Date: 09/13/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:08/29/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello i contacted north face multiple times about this and have received no help but i had a couple orders placed and everything was delivered except my kaws items. I keep contacting and asking but none of the kaws items were received everything else was delivered in a box but there are no more tracking for this??! I need help and i am not receiving no help whatsoever. These were very expensive and the order was not received!!CA245251 CA244884 CA244432 CA244431 CA244402 CA244300

      Business Response

      Date: 09/11/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ************************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service who has noted that they are in contact with this customer and assisting him with his return of eligible items.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:08/17/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a brand new backpack on Aug 14th (Order #: A280929001) The backpack that I received was damaged, I was not sent the item I purchased. When I reached out to their customer service to resolve the issue I was told to file a warranty claim which involved washing the item, paying for shipping and also paying for insurance. I would then have to wait for an evaluation. I purchased a brand new item and now because of the companys poor quality control they are putting the burden on the customer. Its unacceptable! I spent $100 on backpack for my daughter which she wouldnt have for the first day of classes and should have been delivered to me in perfect condition. Not only was it a bad customer experience to receive something damaged but their response and lack of accountability is outrageous.

      Business Response

      Date: 08/28/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ***************************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has reshipped the order and provided the customer with a 20%discount code for future purchases from TheNorthFace.com website.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 08/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/08/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on Thursday July 6, 2023. Order #A2614575, for jacket and a hat and paid for overnight shipping as I needed it immediately for an event. The total was $310.70. North-face told me it delivered on Friday July 7, yet it wasnt signed for nor did I receive it. Checked around everywhere and couldnt find it. Contacted customer support and they said they couldnt do anything about it. I kindly request a full refund.

      Business Response

      Date: 07/13/2023

      Dear Sir or Madam,

      This is a response from The North Face brand regarding a customer complaint from ************************* ********************* Complaint ID #*********.

      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. They should receive the refund within the next 5 to 7 business days.

      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 07/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

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