Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15, 2024 I gave this company a 50% deposit to schedule an appointment to fix my heater. They scheduled the repair work for November 29th. No one showed up for the appointment. I called them and asked for my deposit back because they didn't even have me on their schedule calendar. "Oh, something must have gone wrong scheduling your appointment."They refuse to refund my deposit since I've lost faith in them and have contracted with another **** company.

  Customer Answer

  Date: 12/10/2024

  To whom it may concern:

   

  Thank you for contacting Absolute Electrical on my behalf. The issue with them is now much more devastating than merely failing to show up for an appointment and not refunding my deposit.

   

  *** style="color: black; margin-left: 0in;">I gave Absolute Electrical my credit card information in order to make the $760 deposit. *** style="color: black; margin-left: 0in;">They then sold it or forwarded it to ANOTHER electrical company, (illegal to do so) *** style="color: black; margin-left: 0in;">And then the other electrical company charged my card (also illegal since I never gave them my card or authorized them to use ****************

   

  This is why Absolute Electrical couldnt refund my deposit when I contacted them they had to convince Welzig Electrical to do the refund.

   

  Ive contacted ***** ***************, the *** and ************ and Boulder County Sheriffs offices and am asking for both companies to be prosecuted for theft and bank fraud.

   

  ******* *********

  

  Business Response

  Date: 01/10/2025

  I can see that on 11/14/2024 a deposit of $763.50 was taken by our tech and paid with a **** card.

  And on 12/02/2024 we refunded the $763.50

  I'm not sure what else I can provide for you with this.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location:******************************************************************* Our AC was not cooling efficiently. We called Absolute Electrical, Heating and Air for a repair.The technician, *********************, came on 9/5/23. He stated that we needed a part replaced in the outdoor unit ($1012.61), as well as cleaning the coils (don't remember price for the coils), and repairing a drain ($800). My husband, ************************* told him to replace the part, which **** said would get the unit working. We paid $1012 to have the part replaced. The repair took about 30 minutes. On saturday 9/16/23, the furnace unit was leaking, and we had another servcie person out to the house. He said that the part that was replaced was $20, and it did not fix the problem. He also said that it looked like the cover to the coils had never been removed.I reported this to the business on Sunday (9/17/23), and was told that a manager would call me on Monday. I heard nothing. I called back today (9/19/23), left a message, which I was told would be delivered right away. Again, I have not heard back.This company is scamming customers.

  

  Business Response

  Date: 10/19/2023

  Hi ******* & *******,

   

  We sincerely apologize for the delay in responding via BBB, but happy we were able to connect via phone on September 20th. After the discussion, we refunded you $762.61 to bring the final total to $250. We sincerely hope that this was a solution to your complaint. Please reach out with any questions, comments, or concerns.

  *****************************

  

  Business Response

  Date: 10/19/2023

  Hello BBB,

  We apologize for the delay in responding via BBB, but did communicate with the customer at length (11 minutes) on September 20th to better understand and resolve the issue. While we stand behind our services and pricing, which pricing alone is the complaint in this case (our pricing is standardized based on tasks to cover all elements of the business, provide fast and exceptional customer service, and provide some of ******** best warranties), we decided that the only amenable solution was to refund $762.61 to make the grand total to $250 (our material cost alone was nearly $250 and therefore does not cover labor, overhead, warranty coverage, etc).

  Both ******* & ******* were amenable to this solution, so we hope this issue is resolved. I've attached the refund.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had problems with old furnace found Absolute on BBB website A rating was told needed new furnace so bought they installed on 3-21-22 invoice #*****. They struggled with my A.C. unit didn't fit. Had them out SO many times always told furnace unit is fine just needed new A.C. Thermostat problems which they installed. Then on 11-13-22 woke to alarm going off searched and it was the furnace at that time I turned furnace off they came out and disconnected the alarm!! Found out they never pulled permit & inspection called them to make that right and now they don't return my calls! The furnace does not work properly has never been inspected and now I'm so cold and 70 years old and need HELP! They broke the law with no permit.

  

  Business Response

  Date: 01/11/2023

  We received notice of the complaint from out customer ***************************. We reached out to her on 12/28/22 and left a voicemail. The permit was pulled on 12/28/22. Our Install Manager delivered a cop of the permit to ********************* on 1/4/23. We have also, as of today, 1/11/23, installed a new roof **** and flue pipe for the furnace as well as a new high altitude o****** Please let us know what else is needed to get this review resolved 

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Or ************************;  The upgrades has been made . ****** from Absolute has been great but the furnace still blows cold air for longer peroid than old furnace have appt. with him 1-20-23 will ask him then. Inspection is pending.  Absolute does want to correct problem with original install and permit was finally pulled. Resolution in process.