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Business Profile

Handyman

Home Improvement Express
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While driving eastbound on S. Arapahoe Rd. in ******, ********, the driver for home improvements express was weaving in and out of traffic at higher speed than posted and cutting multiple vehicles off. When he was inevitably honked at by other drivers he could not be bothered to even look in his rearview mirror to see why. Upon passing this driver, he took it upon himself to flip the middle finger at me and other drivers. This is a poor excuse of this companys public image, and it reflects poorly on their Better Business Bureau rating to have employees like this on the road.

    Business Response

    Date: 12/13/2024

    Dear Mr. **************** have several vans on the road in ************.  Each van has GPS tracking and video surveillance.  If you could tell me the date and approximate time if the incident, I can identify the driver, watch the video, and address the issue with him.  I have never received a BBB complaint before so I do not know if you can respond to me by responding to this message.  If you could send that information to ***********************************, it would be appreciated.  I will update you once I have been able to address this issue with the driver.

     

    Best regards,

    ******** ******

    Founder and CEO

    Home Improvement Express

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