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Business Profile

Information Technology Services

London Trust Media, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

This business has 1 alert

Complaints

This profile includes complaints for London Trust Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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London Trust Media, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/24/2022 To Whom It May ********* signed up for Private Internet Access on March 15th, 2022. I tried to cancel a few hours later and the online customer service representative was going to help me cancel my service without any charge. I have sent numerous emails and inquires to the company doing business as Private Internet Access since March. They do not publish a phone number, they do not return emails, and now their website asks for a membership/plan # that they do not provide their customers. They provide an ID number *******************#), but this number is not accepted by their inquiry system. Thus, my newest (not oldest) complaints/inquiries are not able to be submitted. If a person goes to their Better Business Bureau site you will see many complaints of consumers not being able to stop service, get refunds, or speak to anyone at the company. They are a subject of numerous fraud (unauthorized debit) claims. I need Private Internet Access stop processing my credit card immediately. Plus, I need a refund for the entire unauthorized amount they have charged me to date:March 16th, 2022 $9.95 April 15th, 2022 $9.95 May 16th, 2022 $9.95 June 15th, 2022 $9.95 July 15th, 2022 $10.86 August 15th, 2022 $10.86 September 15th, 2022 $10.86 October 15th, 2022 $10.86 TOTAL: $83.24

    • Initial Complaint

      Date:10/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for a year of private internet access august 2022. Today 10-17-22 I can't log in when I try to click ok on the pop up in pic provided, it just keeps popping up. When I email them via help it says email address not found. We would like a refund for the remainder of the time we paid, or for it to be fixed.

      Customer Answer

      Date: 10/19/2022

      I did get this solved, and requesting that this be closed thanks.

    London Trust Media, Inc. is NOT a BBB Accredited Business.

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