Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in Denver Cascade for 12 years moved out for one year, then moved back in to my daughter's mobile which she sold to me. Approximately 1year later on May 16 2024 I sold the home, and again moved to *******. I left on good terms with the park, my lot rent was current, my place as always was impeccably kept. They informed me at the time it would be from 4-6 weeks before my security deposit of $710 would be returned, and I was fine with that. They also informed me they Denver Cascade was on the market attempting to be sold. I've been in contact with both Denver Cascade personally as well as by phone several times, I've also been in touch with the previous management company ******************** and attempted to be in touch with the current management company, Denver Cascade LLC. Unfortunately it is nearly impossible to get a hold of As no number is available. I spoke to ******************** to **** who said she would investigate and call me back the following Monday April 7th. She never called me back. After numerous calls I was finally able to reach her, she informed me the current management company needs to pay me and she would tell them in an email, and have them call me. I still haven't received that call. I was called in September of 2024 by the young lady at Denver Cascade to ask me for a forwarding address because they needed to forward me a check for my security deposit. So Denver Cascade says the previous management company **** me, the previous management company says that Denver cascade owes me. I'm getting the run around and nobody wants to pay me. I was hoping there was something that better Business bureau could do to facilitate the return of my $710 security deposit.Thank you

  Business Response

  Date: 04/28/2025

  We appreciate
  Mr. Hall bringing this matter to our attention and understand how frustrating
  it must be to experience delays regarding a security deposit refund. We would
  like to clarify the circumstances surrounding his move-out.
  
  Mr. Hall was a
  resident under former ownership and moved out in May 2024. This was prior to
  our acquisition of the community in December 2024. Before the transition, our
  on-site team provided the former owners with a list of outstanding security
  deposits, which included Mr. Hall’s. Per standard practice, deposit liabilities
  remained with them and were not transferred to Havenpark.
  
  Our team has
  since followed up with former owners, shared the original documentation, and
  asked that they respond directly to Mr. Hall. Unfortunately, we do not hold the
  funds associated with his deposit and are unable to process a refund on their
  behalf. If there are additional questions, Mr. Hall may contact us at [email protected]. We’re more than happy to assist where
  possible.

  Customer Answer

  Date: 05/06/2025

   
  
  Complaint: 23196021
  
  
  
  I am rejecting this response because: I was told the exact opposite thing from the previous management team. They informed me all security deposits remained with the property. Someone is not teing the truth. At the end of the day I still dont have my security and its been a year since I moved from Denver Cascade. 

  
  
  
  Sincerely,
  
  
  
  Robert Hall

  Business Response

  Date: 06/24/2025

  Thank you for the opportunity to respond to this matter. We understand the concern raised regarding the refund of Mr. Hall’s security deposit. The security deposit in question was collected by the previous ownership/management company prior to our acquisition of the community and we recognize the burden this situation has placed on Mr. Hall.

  
  As such, we will be issuing the security deposit refund on behalf of the former management company. We will work with the former management for reimbursement on our end. We have tried to contact Mr. Hall to confirm the correct mailing address but were unable to connect. If he would please return our call we would appreciate it, he may contact our Regional Vice President, Stephanie Smith, at: (229)886-8308.

  
  Our goal is always to provide a positive experience for our residents, and we appreciate Mr. Hall’s patience as we work to resolve this matter in a fair and timely manner. If Mr. Hall has any questions or concerns, he may call our Regional Vice President at the number above or email us at [email protected].