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Business Profile

Money Orders

The Western Union Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

This profile includes complaints for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Western Union Company has 132 locations, listed below.

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    Customer Complaints Summary

    • 950 total complaints in the last 3 years.
    • 401 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 old (12-year-old) money orders given to me issued by Western Union that I have forgotten about and recently found. However, their policy, confirmed through their website, that their money orders do not expire. Although a surcharge is applicable up to the maximum of $42, which I am okay with. I tried cashing the money order from Western Union location in *******, but it was declined. I contacted Western Union (case# *********), the *** said they no longer have information about my money orders. I then submitted a refund claim (request#: *********) as instructed by their ***. I got a response back, "We wish we had better news, but unfortunately, the money order XXXXXXX5533 was handed over to the State since it was never claimed during a specific time period." If this is true, then their money order does have an expiration. They should be able to ***lace my money orders.

      Business Response

      Date: 02/15/2025

      Reference number: 316523017
       
      Hi *****,

      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 02/14/2025. In your claim, you mentioned that you would like to have a replacement for your money orders.

      After reviewing your case, we found that this money orders have been escheated. For that reason, we have submitted the information for processing and are awaiting the state's response regarding the refund of funds. The process of issuing a fiduciary check takes 15 to 22 business days and it will be sent directly to you once completed. Please do not hesitate to contact us if you do not receive the funds in the allotted timeframe.
       
      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number 316523017 to connect with me directly.

      Thanks for being a valued Western Union customer.
       
      ***** J
       
      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 02/19/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/19/2024 purchased four money orders to pay my rent. Gave money orders to my landlord. After deposited in bank, three cleared and one bounced. My landlord informed me about this. I contacted Western Union and tried to speak to someone to get help. The person hung up on me. Called again and they hang up again. Called again and asked for a manager- they said she is busy it would be a while before I can talk to them, that I will get a call when manager not busy. NEVER received a call back. Both my refund claims were denied and they did not notify me, I had to call again. They said it was paid, but only said on what day and would not tell me to whom it was paid. As of 02/10/2025 my landlord verified with bank they didn't get the money - who did then? Three cleared to my landlord account and only one bounced ? I sent email to three CEO's at Western Union, waited little over a week and no response. They REFUSE to help me with THEIR mistake which is causing me additional late fees, bank return fees from my landlord and my rent is now considered not paid - landlord wants the money or will give me "pay or quit" notice over something I didn't make a mistake.... Western Union did and won't help resolve it or talk to me. Again this money was for my rent - because of Western Union mistake I could be facing an eviction. This is serious and they don't want to help me. Three out of four okay....who got my landlords money? I need this money back for my landlord - I am the only one with income trying to have a place to live and buy food. Cannot afford to just have money go to "don't know". PLEASE Help me. I purchased these from ******* in *******, but the drop down doesn't show this location.

      Business Response

      Date: 02/13/2025

      Reference number: 316319802

      Hi *****,

      I hope all is well.

       In your claim you mentioned that you purchased a Western Union money order that was sent as payment to your ******. You later received a notification that the money order was returned to *********************************** as unpaid. At this time, you are asking us for more information that proves the money order was cashed. And you are also asking us to refund the money order. 

      Please know that we have confirmed the below money order has been paid.
      Money order number:

      22074212911 totaling ******* USD  was paid on 2024-12-24. Bank Sequence Number: 008453034640.
      After this money order was cashed on 2024-12-24, we confirmed that the money order was attempted to be cashed again by *****************;on  2025-01-10. The duplicate attempt was rejected under the Bank Sequence Number: 008375497131.

      Please know that because the money order was already paid on 2024-12-24, we cant issue a refund. In addition, we have sent a copy of the money order that was presented for payment via separate email. Your ******** bank should be able to trace the initial payment of the item via the Bank Sequence Number referenced for the paid item. If you have additional questions about this money order, please contact ***********************************  for more details.

      Thank you for your understanding.

      Additionally, please note that all the interactions that you had with our customer service representatives are being investigated, however, the specifics on the types of training, disciplinary measures or scope of our representatives cannot be shared with customers as it is confidential and proprietary to Western Union, nevertheless, I can assure you that all the necessary actions and steps are being taken.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ************************************************************************************************************ or call our corporate headquarters at (+1) ************ (international call charges may apply), providing your reference number 316319802 to connect with me directly.

      Respectfully, 

      Melanny, M.
      Executive Resolutions Team


      Please read our Privacy Statement to find out how we process your personal data.



    • Initial Complaint

      Date:02/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Western Union Money Order on 4/18/24 from the ******************** in ********** **************************************. PH: ************.The amount of the money order is ******, payable to social security administration. Social Security never received the money order. I went to ******* to file a complaint and was told this happens all the time and my money is lost. I filed multiple complaints with Western Union online with no response and is unable to speak with someone on the phone. I would like my money recovered to me as soon as possible. Thank you, for the help.Information on money order:AGT ****** LOC ****** DT ****** $******

      Business Response

      Date: 02/10/2025

      Reference number: 315651995

      Hi ******, 

      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau. In your claim, you mentioned that you purchased Money Order *********** on April/18/2024, payable to ******************************. However, you were advised the intended receiver that they never received the payment.

      Unfortunately, I couldnt reach you at the phone number you provided.

      Our records show that there was 1 money order in question that was presented for payment and cashed. The following money order investigated by Western Union:

      Money order number: Amount:
      *********** ****** USD

      We have sent a copy of the money order via separate email for your reference.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ************************************************************************************************************ or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number 315651995 to connect with me directly.

      Thanks for being a valued Western Union customer.

      *******, M.
      Executive ************************ Team


      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:02/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deposited a Western Union Money Order that I received from a delivery customer as a Christmas Gift. They have given me the same money order for the same amount every December since 2005. After depositing the Money Order into my checking account a few days later I was notified by my bank that the money order was returned unpaid as "altered or fictitious". I consulted with the manager at my bank and she investigated the matter and learned that it was Western Unions bank that rejected the Money Order. That bank is ****************. I contacted ***** Fargo but I was told they will not discuss the issue with me because I am not the account ********* bank cannot help me any further. I contacted the persons who sent me the money order and they gave me the original purchase receipt, which I now possess. There is no alteration on the original money order and it is NOT fictitious. The funds are being held by **************** bank and Western Union status on the money order says it was already paid. Which it has NOT. Seems like an easy scam for Western Unions **************** bank to reject a legit money order and just keep the money for themselves. I am providing money order copy of the receipt and a copy of the original document that was returned unpaid.I have been unable to contact anyone who can help me resolve this scam.

      Business Response

      Date: 02/16/2025

      Reference number: 315651245

      Hi ***,

      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on .

      We are still reviewing your claim and I will share the findings of our investigation directly with you by email within the next 48 hours.

      Thank you for your patience and understanding.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number 315651245 to connect with me directly.

      Sincerely,

      ****** E
      Executive Resolutions Team

       
      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a money order from this company. It was damaged while in my home. I filled out the replacement paperwork, provide a bank statement and paid there $15 fee with a Postal money order. I sent all the information requested to them by Certified Mail 45 days ago. They cashed the $15 money order I sent over 40 days ago. I have called them several times and keep getting told it would take up to 30 days to respond. Its been 45 and still nothing. Every time I call they say my refund minus the fee will be mailed no later than 30 days from when they received my request. Its been 45 and they still say I have to wait the 30 days. They refuse to let me speak to a manger or anyone who will help me.

      Business Response

      Date: 02/09/2025



      Reference number: *********


      Hi ****,


      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling your claim from 2/7/2025 through the Better Business Bureau Website, where you mentioned that you did not hear back from us on your trace /refund request for Money Order # ***********.


      As we discussed over the phone, a check was mailed to your address on file ******************************** by 1/30/2025 with check # *********** in the amount of $600.00, please allow ***** business days for it to be delivered as per **** regular mail. Let us know ASAP if you received it or not, well be more than glad to assist you further if necessary.


      At Western Union, we take every matter seriously to improve your experience with our services.


      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply),providing your reference number ********* to connect with me directly.


      Thanks for being a valued Western Union customer.


      Sincerely,

      ****** E
      Executive Resolutions Team

       
      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 02/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are holding up a money transfer from one bank to another for no reason

      Business Response

      Date: 02/14/2025

      Reference number: *********

      Hi ******,


      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 2/6/2025. 

      We are still reviewing your claim and I will share the findings of our investigation directly with you by email within the next 48 hours.

      Thank you for your patience and understanding. 

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Max C
      Executive Resolutions Team
       

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/2/24, I purchased a ** money order from my local Food Lion (*******************************************************) in the amount of $250. I mistakenly threw the entire money order away along with the original purchase receipt. Because I did not have the bottom portion of the money order with the barcode, I completed a Western Union Monday Order Research request form, had it notarized, and mailed it in along with a photocopy of the purchase receipt from Food Lion, a photocopy of the debit card used to purchase the money order, and a $15 **** money order via **** certified mail. Per the form, I was to allow 6 to 8 weeks for the form to be processed. To date, I have not received any information regarding the lost money order. I have called customer services countless times and they continue to create new case numbers (*********, *********, ********* - are just a few of them) and tell me that someone will follow-up with me within 24 to 48 hours via email regarding the case number. To date I have not received any emails providing an update and no follow-up contact. The customer service representatives verify my email address and phone number, but refuse to allow me to speak with anyone regarding the status. They only give me the same generic message, that someone will follow-up with me via email. My **** $15 money order has been cashed so I am sure they have received the documents that I mailed in, but have not provided me my $250 refund for the money order. I am certain it has not been cashed as it has been about 14 weeks since it was purchased and 12 weeks since I mailed in the Money Order Research Request Form and the documents. I need to know the status of the lost money order as soon as possible and have my money refunded right away. I am seeking the refund for my $250 lost money order.

      Business Response

      Date: 02/10/2025

      Reference number: 315180902
       
      Hi *******,

      Thank you for reaching out. We appreciate your H32383***333032373737H and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB)

      We have processed the refund of your Money Order; weve sent $250 your way on 02/10/******* pick up your funds, please visit any Western Union agent location in ************** the tracking number (MTCN) ************ and a valid government-issued ID. If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below, and well give you a new MTCN.

      Sender: Western Union Customer Service
      Receiver: ******* ******

      I gather a few locations nearby for you to collect the funds:

      FOOD LION #***
      *********************************

      FOOD LION #****
      **************************************

      WOODFOREST #****
      **********************************************

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number 315180902 to connect with me directly.

      Thanks for being a valued Western Union customer.

      Sincerely,

      ****** *.
      Executive Resolutions Team

       
      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 02/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your prompt resolution to my complaint.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 feb 2025 used ** to send money $4790 paid in cash to deliver to ******* for an auto auction unable to deliver because no ** facility in ******* would disperse funds over $2000 contacted ** over 10 times explaining and to get money returned to me ** put funds on hold for fraud and no one at ** *** explain what is needed to get my money back all agents state is it has been escalated to some department.was told to visit store and have agent call ** to resolve issue. repeated this activity 3 times and ** still not explained their action and still hold my funds. who is committing fraud activity? - scamming actor is western union.all the agents can do is apologize. sick of hearing apology and have western union return my money in which western union failed to deliver on!

      Business Response

      Date: 02/07/2025

      Reference number: *********

      Hi *******,

      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 02/06/25. In your claim, you mentioned that your transfer MTCN ********** has been placed on hold and the funds are not available for your receiver yet.

      Please let me know your preferred time for a call or if you prefer a different contact method.

      Thank you for your patience while we conducted our investigation regarding your recent money transfer transaction.

      After thoroughly reviewing the details, we have confirmed that your transfer was placed on a temporary hold as a procedure to prevent fraud. Nonetheless, the temporary hold has been removed from your transfer and funds are now available for your receiver to collect them at the nearest ** location.

      We understand this may be disappointing, but please know that we are committed to ensuring transparency and accuracy in all our transactions. If you have any further questions or require additional assistance, please feel free to contact us.

      We hope youll give us a second chance to win back your trust. To help make things right, we want to offer you four promotional codes for four zero-fee money transfers.

      Promo code: Q6301-10700xxxx. Expiration date: 12/31/25
      Promo code: Q6301-10700xxxx. Expiration date: 12/31/25
      Promo code: Q6301-10700xxxx. Expiration date: 12/31/25
      Promo code: Q6301-10700xxxx. Expiration date: 12/31/25

      The promotional code must be entered exactly as displayed, dash included. It can be used for digital, retail, and telephone money transfers, as long as the services are available in the country youre sending the money from. If you want to use the code at one of our agent locations, please inform the agent that you have a promotional code before your money transfer is started, as it cannot be applied after the transfer has been completed.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ************************************************************************************ or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      Sincerely,
      ***** G
      Executive Resolutions Team

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, my name is ***** ******.on October 9, 2024 I made a money order of $1,000 from Western union for a company when I took the money order to the office I found out that the company does not take money orders, I went to my bank i made a deposit with the money order Western union put a block to the money order and I request a money order refund they told me my request for the money order refund was approved and I called Western union about 20 times, every time a called they told me something different they gave me 4 different case numbers sometimes they say that they sent a check I am gonna received it in 24 to 72 hours I never received any check from Western union this is the reason why I am looking for help just to get my $1,000 back please.

      Business Response

      Date: 02/06/2025

      Western Union - Reference number: *********

      Hello ***** ******,

      We appreciate your business and are truly sorry for the experience you had with your money order.

      Im one of the Executive Resolutions team experts at Western Union who is handling your claim from the Better Business Bureau (BBB) on 05-Feb-2025, where you mentioned that you submitted a request for a refund for MO # **-0561914766 for ******* USD on 09-October-2024 and you have not received a response nor a refund. You are requesting assistance to acquire your funds.

      Our records show that the following money order was reported:

      Money order number: Money order amount:
      **-0561914766 ******* USD

      Please be aware that a refund check # **-006403457 for ****** USD (minus the processing fee) was issued and mailed on 14-October-2024 to the address provided on the submitted request in *****, ********

      Kindly note that the resolution with the new refund details have been provided to you under a separate cover.

      If you have any further questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thank you for being a valued Western Union customer.

      Ako T


      Please read our Privacy Statement to find out how we process your personal data.


    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contacting western union about a refund for a money order that was lost from my apartment complex, they gave me a tracking number, but everytime I try and get a refund from a eligible location, they arent able to do it. I have been trying since October, but today I called and the guy stated that its been past the 90 days and that they wont give me my refund even though he told me the refund is still on their end. Ive asked for a check in the mail for this refund after I couldnt cash it out at their locations and they told me because I asked to go to their location, they cant send me a check. Ive been trying for months and every answer is different. The refund is for $30 and its been impossible for me to gain access to my money because of these inconveniences.

      Business Response

      Date: 02/05/2025

      Reference number: *********

      Hi Mariah,

      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 2/5/2025. In your claim,you mentioned that you couldnt collect the refund of your money order since the **** that you were provided: ************ doesnt work when you had taken it to different agent locations.

      Unfortunately, I couldnt reach you at the phone number you provided. Please let me know if youd prefer to receive updates by phone or if you have another preferred contact method.

      Thank you for your patience while we conducted our review on your case. After thoroughly reviewing the details, we have confirmed that the refund tracking number ****: ************ is aged since it was not collected within 30 days.

      For this reason, weve fully refunded your money transfer and fees, totaling 35 USD on 02/05/25 with the tracking number (****) **************** can pick up the money at any Western Union agent location in **/***
      When collecting your refund, please provide the following details:
      Sender: Western Union Customer Care
      Receiver: ****** D ******
      ****: 930-162-1291
      Amount: 35 USD.

      Please make sure that you have a valid government-issued ID when collecting your money transfer. If you cant claim this refund within 30 days from the date it was issued, please contact us directly at the number provided below to get a new ****.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ************************************************************************************ or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number *********  to connect with me directly.

      Thanks for being a valued Western Union customer.

      Business Response

      Date: 02/05/2025

      Reference number: *********

      Hi Mariah,

      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 2/5/2025. In your claim,you mentioned that you couldnt collect the refund of your money order since the **** that you were provided: ************ doesnt work when you had taken it to different agent locations.

      Unfortunately, I couldnt reach you at the phone number you provided. Please let me know if youd prefer to receive updates by phone or if you have another preferred contact method.

      Thank you for your patience while we conducted our review on your case. After thoroughly reviewing the details, we have confirmed that the refund tracking number ****: ************ is aged since it was not collected within 30 days.

      For this reason, weve fully refunded your money transfer and fees, totaling 35 USD on 02/05/25 with the tracking number (****) **************** can pick up the money at any Western Union agent location in **/***
      When collecting your refund, please provide the following details:
      Sender: Western Union Customer Care
      Receiver: ****** D ******
      ****: 930-162-1291
      Amount: 35 USD.

      Please make sure that you have a valid government-issued ID when collecting your money transfer. If you cant claim this refund within 30 days from the date it was issued, please contact us directly at the number provided below to get a new ****.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ************************************************************************************ or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number *********  to connect with me directly.

      Thanks for being a valued Western Union customer.

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