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Business Profile

Money Orders

The Western Union Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

This profile includes complaints for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Western Union Company has 132 locations, listed below.

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    Customer Complaints Summary

    • 950 total complaints in the last 3 years.
    • 401 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 2, 2024, an ex-employee of Amexi Tobacco and More accessed our Western Union login credentials without authorization and processed three fraudulent transactions totaling $8,390.73 to ******. The employee did not receive any money from a physical customer, violating ****************************************** own security procedures.Fraudulent Transactions:MTCN 1: ********** - $2,532.60 MTCN 2: ********** - $2,839.12 MTCN 3: ********** - $2,937.61 We immediately reported the fraud to Western Union and have contacted them multiple times, yet they failed to validate our situation or provide any resolution. We also filed a police report (Case No. PA-24-******) to document the fraud, but Western Union continues to hold us liable for these unauthorized transactions.Lack of ********************************** Hardship:Western Union never sent a representative to our location after setting up the service, even though we requested one multiple times.The fraudulent employee disappeared after the incident and is out of contact.Our business is not generating profit, and we are using personal funds to keep it running.We cannot afford to pay for transactions that were unauthorized and beyond our control.Our ***************** for Resolution:Cease all collection attempts related to these transactions.Provide a full investigation report explaining how Western Union processed these transactions without proper verification.Confirm in writing that our business and personal credit will not be affected.Assign a Western Union representative to work with us directly since our outreach has been ignored.We have been loyal to Western Union and have fully cooperated, yet we are being unfairly held responsible for fraud we did not commit. If no resolution is provided, we will escalate the matter through consumer protection agencies and legal action.We request a prompt response at **************************** or ************.********* ***** Amexi Tobacco and More **************************************************************

      Business Response

      Date: 02/09/2025

      Reference number: *********

      Dear *********,


      We sincerely regret the adverse situation you are currently facing.


      After thoroughly reviewing your complaint and investigating the matter we have reached the following resolution:


      Unfortunately,Western Union is not liable for the three transactions that were fraudulently sent through your former agency. By the time the fraudulent activity was reported to us, the transactions had already been processed and there was no opportunity to stop them.


      While there were efforts made to arrange a settlement for the debt, these attempts were unsuccessful. As a result, the outstanding debt is now being managed by an external collections Agency, Altus.


      To resolve this matter, we recommend contacting Altus directly using the following contact details:

      ALTUS Phone Number: ************

      We understand this may not be the resolution you were hoping for, but please know that we are here to assist you further.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Sincerely,

      ****** E
      Executive Resolutions Team

       
      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:02/04/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $1000 money order from Western Union ******* location in ********************** on January 13, 2025. I handed it to the assistant manager atmy apartment complex on January 13, 2025. A week later I was notified that the money order was returned due to insufficient funds. I and found out that the same money order number had been printed From the same ******* location on January 16 and it was cashed By someone on January 17. Western Union told me they are unable to refund me my money even though they have proof that I purchased the order first and it was printed and cashed by a fraudulent person three days after my purchase. Now I am at risk of possibly being evicted because I now have a $1000 balance with my apartment complex and I dont have an extra$1000 to pay. Western Union has failed me as a consumer and now I am nervous to utilize their service, I need answers as to how thishappened. How was someone able to print in cash a fraudulent money order with the same money order information and get my money?

      Business Response

      Date: 02/11/2025

      Reference number: *********
       
      Hi ******,

      We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 2/4/2025. In your claim, you mentioned that you previously purchased a money order which was returned due to insufficient funds. As a result, you submitted a money order refund request but havent received a refund. You are asking for assistance.

      Our records show that the following money order was returned due to insufficient funds:

      Money order number: Money order amount:

       22045076701  ******* USD

      Please be advised that Western Union processed a full refund on 2/11/2025 in the amount of ******* USD with the tracking number (MTCN) XXX-XXX-2055.Your refund is available for pickup at any Western Union agent location in **,**************

      Please be informed that due to the security reasons the refund details were sent to the email address provided in your request.

      Please make sure that you have a valid government-issued ID when collecting your money transfer. If you cannot claim this refund within 30 days from the date it was issued, you will need to contact us at the number referenced below to get a new MTCN.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ************************************************************************************ or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      Julija R.

      Executive Resolutions Team


    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a money order through *********** in ******, ********** on December 30th. 2024 in the amount of $941 and it was mailed out on December 31st ********************************** the mail. It was to *** here in ********************* and they never received it. It was to renew my tags for one of my vehicles so I had to go into the *** and pay in person. So they told me that once they received the money order that basically they would refund me. But I had never heard from the *** Sacramento and I never received a refund. So when I called the *** in ********** they had informed me to call Western Union to see where it was. If they could track it for me, which I did. They said that it hasn't been cashed that I can go on to their website and start a refund which I did. Then on January 23rd I received an email from Western Union as an approval to pick up money and the amount of $926 because they took $15 out to process my refund to pick it up in person at any Western Union. So since January 23rd 2025 I've been trying to pick up my money. I've been calling Western Union everyday still to this day. As of right now I am on the phone with them trying to get my money from them and I have not gotten nowhere. I've been transferred to multiple managers. I've been transferred to all the different departments throughout Western Union. I've been told to wait 24 to 48 hours since the 23rd and everyday I'm calling everyday. I'm calling to check on the status and there is still a hold on my money which I got approved already to pick up from a Western Union. I would greatly appreciate somebody to reach out to me in regards to this matter as soon as possible so that I can pick up my money that I was already approved to pick up and the amount of $926 which was a refund from Western Union.

      Business Response

      Date: 02/04/2025

      Hi ****** ***,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling your claim that was addressed to our corporate office from the BBB.

      As mentioned over the phone, please note that your MTCN has been successfully released from the security hold that it was into and it is now available for collection at the most convenient time at a Western Union location in ***

      Additionally,as indicated we have completed a second refund MTCN shared with you via email.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below, and well give you a new MTCN.

      Sender:Western Union Customer Care
      Receiver:****** ***


      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.


      Sincerely,
       
      ******* C
      Executive Resolutions Team

      Customer Answer

      Date: 02/11/2025

      Case #********

       

      Has been successfully resolved. Thank you

    • Initial Complaint

      Date:02/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Three money orders purchased at ******* advertising 99 cent money orders. I tried to use them to pay my property taxes and they were charged back and refused by my County and my counties bank, with a "Refer to Maker" reason. Evidently there is fine print located on the back of the money order stating that if you don't use the money order within 1 year of the issuance, they charge a $12 fee. Not only do they charge a fee for holding your money that would earn interest in any normal bank and is in essence a loan to the company Western Union, but they deny the funds when presented for redemption by the bank attempting to redeem. This caused me three $35 returned item fees from my county, three $12 fees from Western Union, and Western Union is asking for three $15 fees to refund the money orders which could possibly be refunded for cash in 5 days at a Western Union location, but could be up to 30 days (or more) if a check needs to be sent by mail. On top of the now $105 in returned item fees, $36 in stale item fees, and now $45 in refund fees; plus my property taxes weren't paid and now delinquent, subjecting my home to tax forfeiture proceedings and placing my entire life in ***** way all because Western Union won't honor three 99 cent money orders. This is a perfect example of Junk Fees that were made illegal by my state and the ******************* I pray that I even receive a refund on the $2100 in money orders at this point so I can save my house and pay my property ********** number: ********* Money order number: XXXXXXX2354 Money order amount: ******* USD Case number: ********* Money order number: XXXXXXX2636 Money order amount: ****** USD Case number: ********* Money order number: XXXXXXX2147 Money order amount: ****** USD

      Business Response

      Date: 02/06/2025

      Reference number: 314362292
       
      Hi ******,

      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 2/4/2025. In your claim, you mentioned that you previously purchased three money orders which were not used. As a result, you submitted a money order refund requests but havent received a refund.

      Please be informed that if the money orders are not presented for payment within one year from the purchase date, a service charge is applied as per Money Order purchase agreement. A ******************* charge statement is available on the back of every Money Order sold within the applicable state law.

      Your money orders purchased in 2023 have been depreciated. The current value of the money orders:

      XXXXXX82354 ****** USD
      XXXXXX42636 ****** USD
      XXXXXX82147 ****** USD

      This is the amounts for which the refunds were processed to you.

      Please be advised that due to the security concerns additional information regarding your refunds was sent to the email address provided in the request.

      Please make sure that you have a valid government-issued ID when collecting your money transfer. If you cannot claim this refund within 30 days from the date it was issued, you will need to contact us at the number referenced below to get a new MTCN.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at (+1) ************ (international call charges may apply), providing your reference number 314362292 to connect with me directly.

      Thanks for being a valued Western Union customer.

      Julija R.
      Executive ************************ Team



    • Initial Complaint

      Date:01/31/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent some funds to my mom in ******Transaction number **********.It's on hold for 10days. I was promised it would be delivered between ********** one is telling me why it's on hold.Sent $8000 to my mum and I don't have more to send through another service.

      Business Response

      Date: 02/03/2025

      Reference number: *********
       
      Hi *****,

      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 2/2/2025 In your claim, you mentioned that you're requesting a refund of the transaction which is currently on hold. I addition,you would like to know the reason of hold.

      Please be advised that our records show that your money transfer sent to ***** on 1/22/2025 was delivered to the receiving bank on 2/3/2025 with the reference number: 281475333231337.

      Please know that the funds may be put into account right away, on the same day, or within 2 business days, depending on the bank.Sometimes, it could take longer because of the bank's cut-off time policy,non-operational hours such as weekends or holidays, or compliance-related matters. If the money is still not available, please let us know so we can review again.

      As you were advised previously, your money transfer was on security hold because the Bank Partner required some additional information as part of their compliance process. After these details were provided, your transaction was released for payment.
      Were sorry for the inconvenience.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      Julija R.
      Executive ************************ Team

      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 02/03/2025

       
      Better Business Bureau:

      While this was resolved, it caused a lot of distress to me and my family. Sending more funds through a different service was also not an option. I will no longer be using Western Union, and will do everything in my power to make sure everyone I know never uses ** anymore 


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:01/30/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had done a transfer to Phillipines using Western ***************************: 02 Dec 2024 Amount: $197.35 The amount was to be deposited in Gcash wallet. The amount has not been deposited yet. Despite reaching out to Western Union, there has been no resolution. The receiver Gcash told amount has been sent back.Western Union informed me that they are tracking the transaction. Despite contacting customer care about 10 times, there is no resolution. ** has lost the trust.

      Business Response

      Date: 02/06/2025

      Reference number: *********


      Hi Ammar,


      We are attaching a Payment Confirmation Letter to you as proof of deposit confirmed by our processing partner, we did not get any rejection notice.


      If you would like to dispute this decision further, please send us your receiver's full bank statement for her GCASH E-Wallet for the month of December 2024.


      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.


      Thanks for being a valued Western Union customer.


      Sincerely,

      ****** E
      Executive Resolutions Team

       
      Please read our Privacy Statement to find out how we process your personal data.

       

       

       

       

       

    • Initial Complaint

      Date:01/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a money order in May 2024. No longer needed the money order as a deposit. Since I was unable to deposit it into my account, I had to go through a refund process where I had to pay $15 for a refund. I received the check. Check was damaged in transit and unable to be cashed at bank, even the bank it was drawn on. In 10/2024, I contacted Western Union again and still unresolved as of today.

      Business Response

      Date: 01/31/2025

      Reference number: 313618186
       

      Hi *******,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling your claim submitted through the BBB portal, where you mentioned that you received a refund check for your Money Order# ***********, but you were not able to cash it, as it was damaged in transit.

      As mentioned in our call, weve sent a total amount of 300.00 USD your way on 01/31/2025. To pick up your funds, please visit any Western Union agent location in **/WI with the tracking numbers (MTCNs) below and a valid government-issued ID. If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below, and well give you a new MTCN.

      Sender: Western Union Customer Care
      Receiver: ******* *****
      MTCN: ************ | ****** USD
      MTCN: ************ | ***** USD

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number 313618186 to connect with me directly.

      Thanks for being a valued Western Union customer.

      Sincerely,

      ****** *.
      Executive Resolutions Team

       
      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:01/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought a money order last September for $549.00, I wrote the wrong payee on the money order and was unable to use it. I called Western Union and was told to file a claim for my money to be returned, I follow all the instructions given to me and sent in the original money order. I have been calling and emailing Western for my refund and they have not refund my money to date. The money order number is ***********. The Agent ****** Loc. that I brought the money order ****** and I was given a case number *********.

      Business Response

      Date: 01/30/2025


      Reference number: *********
       
      Hi *******,

      We are glad to let you know that we have reached a resolution to your claim and would like to share it next:

      To help make things right and thank you for using Western Union, weve sent $549.00 your way on 1/30/2025. To pick up your funds, please visit any of the below suggested Western Union agent locations in ******** with the tracking number /Money Transfer Control Number MTCN ************ and a valid government-issued ID. If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below,and well give you a new MTCN.
       
      Sender: Western Union Customer Service
      Receiver: ******* *****

      List of suggested Western Union Agent Locations to collect your refund at:

      PAY-O-MATIC #***
      *********************************************************************************************
      Phone # **********

      C- TOWN 041130
      ****************************************
      Phone # **********

      **************************
      ***************************************
      Phone # **********

      ****** BANK - ********* BR
      ********************************************************************************************
      Phone # **********


      ATN CHECK CASHING #6
      *****************************************************************************************************
      Phone # **********

      Thanks for being a valued Western Union customer.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply),providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      ****** E
      Executive ************************ Team

       
      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:01/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased money order for my rent deposit from ********Western Union. The apartment didn't work out and the money order wasn't used. I brought back money orders to ******* and they said they can't refund and i filed the refunds for my $ 1000 money order and only approved for $985 (MTCN6547497290), and $ ****** and only approved for $354.84 (MTCN **********). I went to ******* with these approval emails, and they said it is not found, and they asked me to try in different ******** and Check city, and all three institutes claimed that these numbers are not valid. I called **************** and they said I am all set so go back to get the refunds, I tried again 2 weeks later, Both ******* and Check city said not valid numbers. I send the message to Western union and Kunal S. would deposit money directly to the bank account on 12/31/24, and still hasn't happened. I filed the complaint 2 months ago, and hasn't heard anything from them. I need my money back as soon as possible, as this has been going on for months.

      Business Response

      Date: 01/30/2025

      Hi ******* *****,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling your claim that was addressed to our corporate office from BBB.

      Unfortunately I was unable to reach you at the phone number provided, however please note that we can share the following details:

      We sincerely apologize for the inconvenience regarding the refund for your two Money Orders.

      We have reinstated the refund under two new MTCNs shared with you via email.

      These MTCNs are currently available for collection at a Western Union location in **/***

      If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below, and well give you a new MTCN.

      Sender:Western Union Customer Care
      Receiver:******* *****


      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.



      Sincerely,
       
      ******* C
      Executive Resolutions Team

    • Initial Complaint

      Date:01/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 2024 I bought a money order for $495.00 for a bill. A few weeks later the company called saying they did not get any payment. I called ** and traced the number. It had not been cashed. Us mail was crazy around this time so I kept calling and checking for a couple weeks and still not cashed. I called and requested a refund for my mo. After a couple of weeks of trying to get it they informed me it had been cashed and I needed to mail $15 no to them to find out who cashed so I could get my money. 8-14 I did. Wait 10 days call back to find out who cashed it and they then inform me it had not been cashed and they were now issuing a refund and I should have it ***** days. We waited 3 keeps before getting back in touch with them they said it was issued and to give it a lil more time sometimes it takes a little while for check to be issued. We wait almost a month call and call back to which they tell up yes they sent it we should of got it. They would then put a stop on that and issue another. Weeks go by and I call back and the newest person tells me that they did not issue a check because they had to go threw different channels and have to research but they are issuing a check will be here is 10 days. Family emergency happens and I did not call for several weeks reason I called was because out of the blue I get an email from them showing a copy of a money order. The number was correct but this money order date has been altered it had a 2002 date on it and my husband had wrote it out. Issues here are in 2022 me and my husband were not together and until we did get together he did not use *** He bought his at post office. I'm the one who started using this on me it was cheaper. No way his handwriting can be on an ** mo from 2022 they took a newer mo and put our number but an old date. I called and at first it says by record they sent it to us in Aug then woman tells me it's been closed because it was cashed and they never sent refund. The truth should never change

      Business Response

      Date: 02/03/2025

      Hi ******* **********,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      We thank you for your patience.

      Please note that we have received response regarding your claim.

      Unfortunately this Money Order was already cashed in 2022, however as per incorrect information shared with you we have decided to honor the refund and complete it via MTCN.

      Refund was completed under tracking number shared with you via email.

      You can visit a Western Union location in ** and present this MTCN so you can obtain the funds back.

      If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below, and well give you a new MTCN.

      Sender:Western Union Customer Care
      Receiver:******* **********


      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.



      Sincerely,
       
      ******* C
      Executive Resolutions Team

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