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Business Profile

Money Orders

The Western Union Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

This profile includes complaints for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Western Union Company has 132 locations, listed below.

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    Customer Complaints Summary

    • 950 total complaints in the last 3 years.
    • 401 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REQUESTING REIMBURSEMENT DUE TO BEING SCAMMED. PLEASE SEND REIMBURSEMENT CHECK TO ADDRESS ON FILE.

      Business Response

      Date: 12/12/2022

      Dear *******************,
       
      We are writing in response to the complaint received from you through the Better Business Bureau (BBB) dated December 10, 2022. In your complaint, you are requesting a refund for a transaction due a fraud or scam which you were a victim of.

      Western Union has received a previous complaint from you related to *** claim #WUU-700070133, which is related to the transaction which you are requesting to receive a refund of. Please be advised that the claim you are referring to was not found within Western Union systems as it pertains to the Remission process being followed by the US ********** of ********  

      I regret to inform you that, unfortunately, we cannot assist with your claim. Western Union does not process any of the claims filed with the ***, and no claims are in our systems. It also means that Western Union cannot fix any issues or make corrections to the *** website as we do not have access to it.

      According to the terms of the settlements reached between Western Union, the ***, and other ************* government agencies, persons fraudulently induced to send money transfers via Western Union can seek reimbursement for their loss.

      The *** hired ******* and Co. LLC to serve as the claims administrator for the Western Union remission process.

      The deadline to submit Petitions for Remission was Thursday, May 31, 2018. However, the ***, in conjunction with the ************* ************************* (USPIS) and *******, the claims administrator, continues to review Petitions for Remission and Reconsideration Request forms from potential victims of the Western Union fraud and anticipates authorizing compensation for the remaining eligible victims after this time.

      Please visit the Western Union Remission website or call the claims administrator at **************** for updates on the process, details on victim eligibility, and instructions on filing a Petition for Remission. Alternatively, you can submit your questions to *************************************************************

      If your Petition for Remission was partially granted, you can submit a Reconsideration Request for any denied transaction amount(s) on the Western Union Remission website.

      The ***, ************************ (FTC), and the claims administrator will not request petitioners to pay any money to the administrator or anyone else in connection with the Western Union remission process. If you receive such a request, it is fraudulent and should be forwarded to ************************************************************* 

      Estefany, OP ID # ***
      Executive Resolutions Team



      Please read our Privacy Statement to find out how we process your personal data.


    • Initial Complaint

      Date:12/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife (*************************) went to Krogers at ************************************************* to pay a ************** bill to Nationwide for my mother-in-law on 10/11/2022, the cashier sent money to the wrong company and put the insurance rep as the sender! I was notified by Nationwide that it was never received, so I called Western union and they told me to go back to Krogers in which I did, ******* sent the money to a different Nationwide Collections so they filled out a form to get refund process started and talked with western union , giving them my name and all mistakes made! I received a case number ********* and I have been calling once a week and they stated its being processed! I called today 12/2/2022 and gave my claim number and the representative is still stating the insurance agent was the sender, Im the sender, this has been explained over and over, plus I still have all receipts! Im on the phone at 8:55 pm est, waiting for a supervisor, this has been going on to long , I would like restitution for the insurance was in cancellation and it was not our mistake, my mother-in-law is 85 on a fixed income, this is unacceptable!

      Business Response

      Date: 12/15/2022

      Reference number: *********

      Hello ******************************,
      We are truly sorry for the inconvenience you experienced while using our services. We are writing in response to the complaint received from you on December 8, 2022, through the Better Business Bureau (BBB). In your complaint, you indicate that your wife went to a Kroger to pay a home insurance bill to Nationwide ofr your mother in-lay on 10/11/22. The selling agent at ****** sent the money to the wrong company and put the insurance rep as the sender. You state you contacted Nationwide,and they confirmed funds have not been received. You also state that you have reported this issue previously to Western Union with no resolution to date.
      Western Union has investigated: Please note that prior to the completion of your transaction, Western Union provided you with a Pre-Disclosure Statement (PDS)that listed the correct person/business, amount to be paid, fee, and the date of availability.  By funding the transaction, you are accepting the terms presented on the PDS.

      Our records confirm that a refund was issued back to the sending agent location on October 11, 2022, and was paid. We encourage you to provide us with any receipts you have from sending your transaction or any additional documentation that reflects payment of this transaction and we ask that you confirm if you received the funds returned on October 11, 2022.   You may provide the requested documentation or response to our Executive Resolutions Specialist directly at the email address provided below.
      If you have any questions or concerns, please email us at ************************************************************************************. Alternatively, contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number ********* to connect with me directly.
      **************************,OP ID #***
      Executive Resolutions Team



      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:12/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello someone hacked into my western union account on the app and send themselves ****** and it was fraud i had called and they gave me a case number. I had called you guys but nobody was willing to help me except to tell me to go to my local police department. I want my money back because this is not fair. I trusted your company and have used it before but for someone hacking into my account is not ok.Case number: 166 644 606 Please email or cal me Back at **********

      Business Response

      Date: 12/15/2022


      Reference number: *********
       
      Hello ******,

      We are writing in response to the complaint received from you on 12/9/2022 that was addressed to our corporate headquarters. In your complaint, you indicate that a transaction was sent using your card that you did not authorize.

      Our records show that in June 2022 an online money transfer was sent from ***************** to a receiver located in ****. The total amount sent was ****** ** DOLLARS.

      On 14-JUN-2022 at 18:********** Standard Time, an online money transfer with the tracking number (MTCN) ************ in the amount of ****** US DOLLARS was initiated to  ***************** *********************************** in ****.

      On 14-JUN-2022 at 18:37 Eastern Standard Time, a person with identification bearing the name of  ***************** *********************************** visited an agent location in **** to pick up the funds. The receiver of this money transfer provided the agent with the tracking number (MTCN), senders name, money transfer country of origin, the expected payout amount, and their valid government-issued photo identification. As a result, the agent followed Western Unions policies and procedures and paid out the money transfer. The amount paid out was ****** US DOLLARS.

      After completing the investigation of your complaint and the additional information available, we have decided that you are not eligible for a refund. 

      Nonetheless, we are very sorry to hear that you have become a victim of fraud.

      Our records show that you filed a fraud report with Western Union on 6/14/2022, case number 166644606.

      We have taken the necessary steps to deactivate your customer profile. 

      We also advise contacting your bank about your accounts unauthorized charge(s). You may want to inquire about any options they can offer to avoid further unauthorized use of your bank account(s) or debit/credit cards.

      Please be assured that Western Union takes customer protection very seriously and has many procedures to help combat fraud and expand customer fraud awareness. We use various measures to help protect your personal information from unauthorized access and use. It includes organizational, technical, and administrative safeguards such as computer and building security, limiting access to your personal information to those employees, agents, and representatives that have a need to know, and file and email encryption.

      We also encourage our customers to learn more about protecting themselves from fraud. To do so, you can visit the Fraud awareness section on our website. Alternatively, search for educational videos on ******* using the keywords Western Union Fraud Awareness or find more information on Western Unions feed on ******* and Facebook.

      If you have any questions or concerns, please email us at ************************************************************************************* Alternatively, contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number ********* to connect with me directly. 

      Sincerely,
      ****, OP ID #***
      Executive Resolutions Team



      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeking a refund from western union for money orders purchased 28 October 2022. Filed for a refund from them over 30 days ago a d they have promised me on more then one occasion that I would receive the money back. To thus date the money totaling $1850 dollars has not been returned. Attached are the receipts of purchases that I submitted to them for the return. They have given me receipts for receiving my requests $850 = claim #********* and $1000 = claim #********. Now more then 30 out days out from the date of my claim I have not yet receive my money back. I have bills to pay and this is putting me into late fees because I have made decisions based on the information I received from western union that had not been accurate or have my best interest at heart when they have told the money would be refunded.

      Business Response

      Date: 12/14/2022

      Reference number: 173425951
       
      Hello *******,

      We are writing in response to the complaint received from you through the Better Business Bureau (BBB) portal. In your complaint, you indicate that you did not receive your Money Orders refund.


      Our records show that we received your original money order refund request on 11/04/22, and the appropriate business unit processed your request on 11/07/22. Refund checks #XXX-XXXX-0273 and XXX-XXXX-**** were sent to the mailing address on the next business day.


      Based on your complaint Western Union re-issued refund checks on 12/13/22. The refund checks were issued to the mailing address you provided in your complaint.


      Please note that the refund checks were sent to your mailing address on via Fed Ex (tracking number was provided to you in a separate cover. Expected delivery date: 12/15/22.


      If you have any questions or concerns, please email us at ************************************************************************************ and provide the reference number 173425951.


      Sincerely,
      Inesa,OP ID # IJU
      Executive Resolutions Team


      Customer Answer

      Date: 12/15/2022

       
      Complaint: 18540612

      I am rejecting this response because: no tracking number has been provided by ****** union to for the purposes of tracking  the delivery of my checks.i run a business from home and ***** delivers items to me daily, ***** has not delivered my checks and no tracking number has been provided to me from western union. This is now 6 weeks and I still do not have my money. 

      You would think since western union is all about wire transfers they could wire it to my account but that would be too easy, wouldn't it?

       I am thoroughly disappointed and depressed over this situation that is causing me physical and mental depression cause I can't pay rent or bills because of this. I will never use Western Union again. 
      Sincerely,

      *******************************

      Business Response

      Date: 01/06/2023

      Dear *******************************
      Western Union is writing in response to the Better Business Bureau rebuttal. In the complaint you indicate that you did not receive the refund checks and that you were not provided with a tracking number.
      Western Union has investigated this matter. Our records reflect that the refund checks were re issued to you on December 14, 2022, and they were sent via overnight delivery through ***** to the mailing address that you indicated. The refund information and ***** tracking number were sent to you via e-mail on December 14,2022. The ***** delivery confirmation reflects that the checks were delivered on December 16, 2022, and they were signed for by ********************.
      If you have any questions or concerns, please email us at ************************************************************************************. Alternatively, contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number ********* to connect with me directly.
      Sincerely,
      ********* Op 912
      Executive Resolutions Team



      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:12/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid my ************** bill via Western Union at the ******* Store #**** located at ************************************************************************** on 10/17/22 at 12:24 PM in the amount of $299.62 +$1.50 fee; confirmation # **********. To-date Reliant has not received the payment and this is because, through over 30 emails and phone calls between Western Union and **************, Western Union made an ACH payment to ****************** Acct# ********** through ***** Fargo. Per RE this is not their entity. Reliant has repeatedly sent Emails informing ** that the payment was made to the wrong company.Both Relient and myself have been sending several emails and I've been calling Western Union and ** is not taking any action to refund my payment. As of Friday, November 19, 2022 when I call ** I'm being put on hold then the phone gets disconnected. I'm a retiree living on pension and I'm now late on my electric bill due to ** refusing to refund my $299.62 + $1.50 fee.I've just been in contact with ** and the initial verbiage is still the same with a continued insistence that Reliant has the payment. To-date, I'm unable to get my full payment back from Western Union. I'm, the consumer, is up against two giant corporations that is not budging on either front.

      Business Response

      Date: 12/16/2022

      Reference number: ********* [encrypt] 
      Hello *****************************,
      We are writing in response to the complaint received from you on December 12, 2022 through the Better Business Bureau (BBB). In your complaint, you indicate that you had made a payment to ************** on October 17, 2022 for $****** USD and it has not been credited towards your account. You have reached out to Western Union and ************** several times and have not received a resolution from either entity. You are requesting a refund.
      Western Union has investigated your concerns and have found the following:
      Our records show that you initiated a Quick Collect money transfer,MTCN: ************, in the amount of $ ****** USD to ************** on October 17, 2022 at 1:24 PM Eastern Daylight Time.

      We are truly sorry for the inconvenience you experienced while using our services.While incidents like this shouldnt happen, we take full responsibility for the situation.

      We have provided your resolution to you under a separate cover.

      If you have any questions or concerns, please email us at ************************************************************************************. Alternatively, contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number *********.


      Sincerely,
      Ako,OP ID # ***
      Executive Resolutions Team


      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received two money orders charged me 920 dollars its been over ******************************************************************************************************************************************************************** another request and have to wait 6 to 8 weeks. I should not have to wait on my money and I already waited over 30 days. I have submitted for this to a attorney to take legal action I just want my money refunded to me

      Business Response

      Date: 12/08/2022

      Dear ***********************
      Western Union is writing in response to the complaint received from you through the Better Business Bureau. In the complaint you indicate that you requested a money order refund and have not yet received a response.
      Please be advised that your request was received, however additional information was required to fully process the request. The information was received on 12/07/2022 and the request was processed successfully. A refund has been issued for the full amount of the money orders, and the refund information has been provided via separate cover.
      At Western Union, customer satisfaction is something we take very seriously, and quality service is our primary concern. We sincerely regret the inconvenience you experienced with the initial handling of your issues.
      If you have any questions or concerns, please email us at ************************************************************************************. Alternatively, contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number ********* to connect with me directly.
      Sincerely,
      ********* Op 912
      Executive Resolutions Team



      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a western union money order to pay a ***** bill. The money order was lost in the mail ! So I notified *** I was charged ***** to stop money order then they sent me a ***** check so I went to wal mart to cash the check since the money order was purchased there ! They charged me **** to cash it . AND I STILL HAVE TO PAY THE ***** !! OUT OF NO FAULT OF MY OWN THIS COST ME ***** . WHY DO I BUY WESTERN UNION IF THEY CANT OFFER ASSISTANTS WITHOUT ALL THE *****

      Business Response

      Date: 12/07/2022

      Reference number: *********

      Hello ***************************,


      We are truly sorry for the inconvenience you experienced while using our services. While incidents like this shouldnt happen, we take full responsibility for the situation and are writing in response to the complaint received from you that was addressed to our corporate headquarters. In your complaint, you indicate that you were charged with a fee for the refund of your Money Order.

      Please be advised that we received your documentation on 11/18/2022 and it was processed on 11/22/2022. A refund check was issued under number XXXXXXXX982 and has not been collected yet. All the review processes related to refund request of money orders have a paid fee of $15.00, since it was not provided separately, it was deducted from the refund.

      We have issued a service concession to you as a one-time exception on 12/07/2022 in the amount of $15.00. Please visit any Western Union agent location in **, *** to pick up your funds with the tracking number (MTCN) XXX-XXX-**** and a valid government-issued ID (the full details will be sent to the email you provided). If you cannot claim these funds within 30 days from the date this service concession was issued, you will need to contact us at the number referenced below, and well provide you with a new MTCN.

      Sender:Western Union Customer Service
      Receiver:***************************

      If you have any questions or concerns, please email us at ************************************************************************************. Alternatively, contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number ********* to connect with me directly.

      Sincerely,

      *****,OP ID # ***
      Executive Resolutions Team


      Please read our Privacy Statement to find out how we process your personal data.


    • Initial Complaint

      Date:12/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Earlier this year I sent $500 to a friend in ****** a ********'s. Regrettably, I misspelled her name by one letter so I had to send the money again. The manager at ********'s spoke to a representative at Western Union as to how I might be able to retrieve the $500. She was told that I would receive instructions on how to do so within two weeks. I never saw those instructions. I need the $500 refunded to me. Thank you.

      Business Response

      Date: 12/08/2022

      Western Union reference number: *********

      Dear *************************,

      We are writing to follow up on your concern as the requested information to proceed has not been received.

      I am a specialist for the Executive Resolutions Team at Western Unions corporate headquarters, and, as previously requested, to investigate your concerns,please provide us with the following information:


      The Money Transfer Control Number (MTCN) Ten Digit numerical number
      The senders name as it is on the transaction
      The payees name as it is on the transaction
      Originating Country/State/Province and the destination Country/State/Province


      Kindly take into consideration that all information received will be kept in Western Unions secure databases and treated in accordance with Western Unions Privacy Statement.

      If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ************, and provide the Western Union Reference #: *********. You may also email us at ************************************************************************************.

      Sincerely,

      Western Union Executive Resolutions Team

    • Initial Complaint

      Date:12/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent money on 08/25/2022 for $940.46 to pay a bill. I was advised from the receiver that they did not get the funds on 09/01/22. Funds sent was payment towards a loan. Western Union claims they sent the money to receiver, which is untrue. Vehicle is on the verge of repossession at the expense of Western Union's fraudulent transaction and deceptive practices. Multiple follow *** was made to Western Union (on the following dates: 09/13/22, 09/20/22, 09/26/22, 10/20/22) and have been unsuccessful. I've been getting the run-arounds and I can't even get a refund. I was told that I would be expecting a call back regarding this issue and to date, I have never received a phone call. Tracking Number: 910-077-8131 Escalation Case #*********

      Business Response

      Date: 12/06/2022

      Dear ******* **** Paned Taan
      Western Union is writing in response to the complaint received from you through the Better Business Bureau. In the complaint you indicate that a payment that you sent on 08/25/2022 was not received by the intended subscriber.
      Western Union has investigated this matter. Please be advised that a refund was issued to you for the full amount of the transaction. The refund information has been provided via separate cover.
      We deeply regret we failed to deliver the high standard that youve come to expect from Western Union and hope youll give us a second chance to win back your trust.  
      If you have any questions or concerns, please email us at ************************************************************************************. Alternatively, contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number ********* to connect with me directly.
      Sincerely,
      ********* Op 912
      Executive Resolutions Team



      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 12/09/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Taan

    • Initial Complaint

      Date:12/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 11,2022 I downloaded the app to use Western Union to transfer money from ***** to ********* ******. I travel for the weekend and I prepared ahead of time by sending money to a ******* bank account, this is not the first time I have done this, I usually send money before my trip so I wont have to carry cash on my trip, I usually use an app called Remitly but I decided to go with Western Union this time and it was a huge mistake. Im back in ********** and still my money is in progress. They withdrew the 500 hundred dollars from my account immediately but until today I have not received my money transfer to my account in ******. I keep talking to them and first they told me it was going to be available Monday November the 21, then they said today Nov. 22 and today they told me it just be a available tomorrow.

      Business Response

      Date: 12/06/2022

      Reference number:  *********

      Hello ***********************,

      We are writing in response to the complaint received from you on DEC-02 that was addressed to our corporate headquarters.In your complaint, you indicate that you sent a money transfer with the tracking number (MTCN) ************ directly to your receivers bank account, but it had not been delivered. Additionally, you indicated that you were given with misleading information by ************* representatives.

      Thank you for your patience while we completed our investigation. We deeply regret we failed to deliver the high standard that youve come to expect from Western Union and hope youll give us a second chance to win back your trust.

      We confirmed that your money transfer was sent to the receivers bank account on NOV-23-2022. Please allow up to 2 business days after this date for the funds to be reflected in the receiver's bank account. If the money is still not available, please send us the bank statement of your beneficiary to the email ************************************************************************************ and we will investigate further. The bank statement must be issued by the financial institution and must include the date on which the funds should have been deposited.

      We are very sorry to hear about your unsatisfactory experience with our representatives. We regularly monitor and evaluate our representatives to ensure that quality customer service is provided to our customers.

      Please be advised that we have reviewed your interactions and determined that Western Unions policies and procedures were properly followed.

      As a courtesy to you, we want to provide you with two (2)promotional codes to send a zero-fee money transfer.

      Promo code: Q6301-104001334.         Expiration date: JAN-01-2023
      Promo code: Q6301-104001342.         Expiration date: JAN-01-2023

      The promotional code must be entered exactly as displayed; dash included. It can be used for digital, retail, and telephone money transfers, as long as the services are available in the country youre sending the money from. If you want to use the code at one of our agent locations, please inform the agent that you have a promotional code before your money transfer is initiated, as it cannot be applied after the transfer has been completed.

      Were sorry for the inconvenience you may have experienced.

      If you have any questions or concerns, please email us at ************************************************************************************. Alternatively, contact our corporate headquarters at ***************** (international call charges may apply) and provide the reference number ********* to connect with me directly.



      Sincerely,

      *********************
      Executive Resolutions Team

    The Western Union Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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