Reviews
Customer Review Ratings
Average of 153 Customer Reviews
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Review fromSara G
Date: 03/15/2023
5 starsHelped my neck immensely. This is the 4th pillow I've tried. It's comfy,!Review fromCarrie T
Date: 03/14/2023
5 starsFabulous customer service returning a too soft pillow for a firmer one. Easy, seamless exchange and I love the new pillow. Thank you!Review fromKaitlyn K
Date: 03/07/2023
5 starsIts perfect. I like the firmness and the soft pillowReview fromJennifer K
Date: 03/04/2023
5 starsExtremely happy with this pillow. I had bought this same pillow for myself and my husband was jealous so I bought one for him and also one for my adult son. They have been sleeping on their new pillow for about three weeks now and both love their new pillow. It is comfortable and provides good support. My husband says he feels like he has slept better since he got it.Review fromSara B
Date: 03/01/2023
5 starsPillows came on time, very fluffy after the initial fluff and have retained that fluff for the last month. Definitely recommend!!Review fromHamilton D
Date: 02/21/2023
3 starsPillow is too high. Had to return. Otherwise seems to be made well.Review fromRebecca W
Date: 02/08/2023
4 starsThe pillow is a little too high and firm than what I was hoping for but my hope is it will compress over time and be just right. I was looking for a substitute for standard size indulgence by isotonic as they dont seem to be in stock anywhere.Review fromJennifer F
Date: 01/17/2023
5 starsLove this pillow. Stayed at BW and came home and ordered the pillow! Just like what I had at the hotel.Review fromHeather W
Date: 12/23/2022
5 starsOnly place I can find the pillows I have been using for years! Thanks!!Review fromTonya S
Date: 12/20/2022
2 starsTonya S
Date: 12/20/2022
Mine was not nearly as fluffy as the one in my hotel room( which is what prompted the purchase to begin with) I would actually classify mine as flat. I was so looking forward to this great pillow, but it has been a flat disappointmentespecially for the price. I fluff it everyday thinking, well maybe itll get better, but no such luck.
Pacific Pillows, LLC
Date: 12/21/2022
Hi *****! Thank you for reaching out with a review! I see you purchased the Classic Soft. It is meant to be a soft low loft pillow. Perhaps you would like the Classic Firm better. It has twice as much fill. Still a squishy pillow but not low loft and more support. Please reach out to our customer service team at ************************************** for help setting up a free shipping return with money back or a free shipping exchange for another items.Best Regards,Pacific Pillows, LLC
Date: 12/21/2022
Hi *****! Thank you for reaching out with a review! I see you purchased the Classic Soft. It is meant to be a soft low loft pillow. Perhaps you would like the Classic Firm better. It has twice as much fill. Still a squishy pillow but not low loft and more support. Please reach out to our customer service team at ************************************** for help setting up a free shipping return with money back or a free shipping exchange for another items.Best Regards,
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