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Business Profile

Pillows

Pacific Pillows, LLC

Reviews

Customer Review Ratings

4.28/5 stars

Average of 153 Customer Reviews

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Review Details

  • Review fromEd N

    Date: 12/19/2022

    5 stars
    Their accurate descriptions really help keep me as a customer. Always a pleasurable buying experience which is not sometime I can say often.
  • Review fromAnn T

    Date: 12/19/2022

    5 stars
    Really comfortable and supportive pillows. Opened the package and there was no odor which I was happy about as I have chemical sensitivities. We used them the first night, then thought maybe we preferred our old pillow so we switched back the second night and within minutes we both switched back to our new pillow.The order process was easy and pillows came quickly.Thanks so much!
  • Review fromMarlene S

    Date: 12/18/2022

    1 star

    Marlene S

    Date: 12/18/2022

    It was too hard and went flat. I would of sent it back but unfortunately the packaging got thrown away. We ************* to hurricane *** and I was really hoping this would be the right pillow. I was wrong.

    Pacific Pillows, LLC

    Date: 12/19/2022

    Hi!You don't have to ship with original shipping packaging. You can use whatever you might have at home. Please email for a free shipping return label to *************************************** Best Regards,
  • Review fromBarry C

    Date: 12/12/2022

    5 stars
    Great pillows and the process of ordering and tracking the shipment was equally as good.
  • Review fromEmily L.

    Date: 12/08/2022

    5 stars
    So far so good! Really enjoying our comfy Holiday Inn pillows!
  • Review fromLyndzee C

    Date: 12/07/2022

    5 stars
    The one thing I love about going on vacation is sleeping in hotel rooms because they always have the best comforters. I finally broke down and decided to buy one for myself, and it was literally the best decision I ever made I am sleeping so much better at night just because of how comfortable this blanket is a highly recommend getting it. Its totally worth the price.
  • Review fromMargaret S

    Date: 12/02/2022

    5 stars
    So far the pillow is working out. Great customer service!
  • Review fromMarianne C

    Date: 11/26/2022

    5 stars
    I ordered two zippered feather bed protectors. One king size and one twin size. The arrived together and quite quickly. I washed and dried both prior to putting into use. They are 100 percent cotton and I did expect shrinkage. I measured my feather beds prior to ordering the protectors, so I knew they were going to be ample size for shrinkage. They were both just right after washing and drying. I am well pleased with both sizes and the quality of the materials.
  • Review fromDavid B

    Date: 11/22/2022

    5 stars
    Perfect. Just as I ordered and expected. Good night everyone!
  • Review fromCatherine C

    Date: 11/21/2022

    5 stars
    I love my pillows. They are worth every *****. I get a good 7+ hours sleep with these pillows.

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