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Business Profile

Pressure Washers

Eveagetools LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pressure Washers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 3/10/2025 Money spent to business: ****** The business promised to provide me a 16.5 inch surface cleaner that is problem free.The business has not tried to resolve this issue, I have sent multiple emails with nothing but them saying that I have received the order and that they were on holiday and had not been responding to emails.

    Business Response

    Date: 04/21/2025

    The product has been delivered and the customer has received it, and if it malfunctions in use, it can help to repair it, but refuses to refund the money

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased one of their Pressure Washer Surface Cleaners on October 12, 2023 - advertised with a 2 year warranty. With limited use, it failed this August and with about a half dozen e-mails from me including proof of purchase, I have not received a reply with a resolution! They sent a couple of e-mails early on asking for what I had already sent them... Their published telephone number for customer service goes to an answering device and no response from that either...

    Business Response

    Date: 10/17/2024

    Hi, please check our Terms of Service,(********************************************) which clearly states that our products have a 30-day refund and return policy and a 6-month warranty. The product you damaged is a consumable product, which we have specially configured an extra copy of at the time of shipment. For example, O-rings, spray nozzles that are damaged by accidental crashes, etc. You need to correspond to the consumables can be purchased from us, this does not belong to our warranty. And we have given you the corresponding program to carry out.

    Customer Answer

    Date: 10/25/2024

     
    Complaint: 22436697

    I am rejecting this response because:  1.  Your website boasts a 2 year warranty, not 30 days for these products.  2. I did not "damage" the product, nor could normal usage, the bearing has froze up and damaged the pressed-on race - the bearings do not move unless water pressure is on and spinning the wand - there is no user-adjustment.  3. The product had been used minimally - probably a half dozen times - the bad bearing is obviously a latent defect!

    Sincerely,

    *** ******

  • Initial Complaint

    Date:09/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A return was made to facility in December of 2022. To this date, we have not received a refund amount. After numerous calls, email follow **** and even website contact request we have not received a resolution.

    Business Response

    Date: 10/07/2023

    Hi BBB,

    Thanks for the messages, and we are very sorry for the late reply, we just came back from our holiday.

    With regards to this case, we have checked with all the persons concerned, but no one in our warehouse received such returned goods, we are actually with a eager wish to have it troubleshoot right away.

    But due to no one confirming to have received the returned goods, and the returned goods can not be located, so the system can not let us through to the refund steps.

    We wish you could understand, and thank you so much.

    Eveagetool

    Customer Answer

    Date: 10/09/2023

     
    Complaint: 20675590

    I am rejecting this response because:

    The item was returned to them in a timely manner. I have provided tracking information. We are looking to get refunded for the item that was returned.

    Sincerely,

    *****************************

    Business Response

    Date: 11/03/2023

    We are very sorry for that, we actually have not received any packages for that case, we are very sorry for not being able to go through the system in this case.

    In order for us to extend our sincerity and apologies, would you mind if we issue you some exclusive coupons instead? 

    Sorry again for the inconvenience. 

    Thanks for your understanding.

    Customer Answer

    Date: 11/06/2023

     
    Complaint: 20675590

    I am rejecting this response because:

    The item was returned to their facility. I have the tracking information which I have provided numerous times. That they lost the package is not my responsibility. In order to close this case I will only accept either a reimbursement to the original form of payment or a check mailed to us for the amount of the item returned.


    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/3/23 - Placed Order #***** for Eveage 100ft Garden Hose Expandable Hose GREEN 7/4/23 - ************ tracking #IZ3Y18820319037115 via email for Order #***** 7/19/23 at 5:28pm - Contacted Eveage Tool via email to follow-up with order, which was NOT received BUT marked as "Delivered on 7/6/23" on *** website 7/19/23 at 5:36pm - Eveage Tool support replied via email stating they will check logistics and reply back 7/20/23 at 5:36pm - Contacted Eveage Tool via email to continue follow-up with status as response was NEVER received 7/20/23 at 5:44am - Eveage Tool support replied via email telling me to check around to see if somebody may have taken my package 7/20/23 at 6:21am - Contacted Eveage Tool via email to inform them that I have an outdoor camera, which does NOT show that a delivery was made on 7/6/23 NO FURTHER COMMUNICATION WAS RECEIVED.

    Business Response

    Date: 07/21/2023

    Hi, thanks for sharing the information.We are very sorry for the problem and inconvenience caused.

    We actually have sent out the order with *** tracking number 1Z3Y18820319037115, and it is shown as delivered on *** website, please kindly check the attached doc of the *** tracking Status(doc named delivered) and the shipment status on our dashboard(doc named Delivery on dashboard) which proves that the order was actually shipped out.

    We never expected the shipment may have failed to arrive at the customer's location, initially we just wanted to confirm if the package was put somewhere else beside the customer's house or somebody else in the customer's family may have taken the delivery before we send a replacement at our cost. We are doing businesses for profit, not for losing money every day, so we think it should be normal to kindly ask the customer to check around before a second shipment which will be at our costs. Anyway, thank you very much for your understanding.

    In order to better assist the customer and settle the issue, we have asked our warehouse for a replacement to the customer already, please check the attached doc(doc named replacement). Thanks anyway.

    Customer Answer

    Date: 07/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be waiting for the replacement.

    Sincerely,

    Ladygrace *********

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a floor surface cleaner on May 18, order #*****. Upon arrival on May 24 realized it was the wrong product purchased. Contacted them to return the unopened box. Took them 6 days to send me a return shipping label. Had to keep on them to get that. Product was sent back on May 30, same day return shipping label was received. Proof of return delivery signed on June 2 by their representative ******. Their return policy states:* The refund will be processed within 7 working days after the receipt and validation of return Please check your account then.Today is June 15 and I am chasing them again to get my refund. This is well past the 7 days as stated in their refund policy. They continue to stall and drag this out. This company has absolutely terrible customer service. It is obviously not an "in-house" customer service. You never get anyone on the phone. Always have to leave a voice mail. They respond extremely slowly and do not directly answer your request. Just more delays...

    Business Response

    Date: 06/15/2023

    Refund has already been issued to the customer's account. Thanks.

Eveagetools LLC is NOT a BBB Accredited Business.

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