Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
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  Yes! Communities

  11 Sun Drive Evington, VA 24550

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  Yes! Communities- Mariwood

  Indianapolis, IN 46234

• 

  Yes! Communities d/b/a Hidden Oaks

  100 Castle Dr Gainesville, FL 32607

• 

  Yes! Communities d/b/a The Breakers

  9101 Normandy Blvd Jacksonville, FL 32221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mobile home a brand new 2023 home in July of last year. I have yet to recieve my title. I payed cash for the home. It's completely paid off. I have reciepts. I keep getting excuse after excuse and I cannot get my title. Every time I ************** manager they tell me everything has been fuled and us complete, and they are waiting for it to be sent. Then keep telling me it'll be 2 weeks with another excuse. I've tried calling thier title company and left message after message with no call back. I contacted the ******* Consumer Protection Divition and Im waiting to fet the complaint form mailed to me. I've been vary patient, but I cannot get a resolution to this.

  

  Business Response

  Date: 04/08/2024

  We have spoken with the onsite management team regarding this situation and they have let us know that they have been in contact with the titling team. The titling team has confirmed that they are waiting on the transfer permit from the county on the title and that everything is ready to go once that confirmation comes through. Once the confirmation does go through, a check will be expedited to the *** to ensure this is taken care of. We consider this situation resolved at this time as it is progress and the resident has been made aware of the process.

  Customer Answer

  Date: 04/15/2024

  Unfortunately  this is the same excuses I have been getting. It's  been over a week since thier response  and I have heard nothing. According to the Indiana  *** they say it can take up to 21 days for titling. I can find no where, where the *** title has to go through the county? However in any case the title should have been approved by now. And the manager of Yes Communities  has stated to me that there are people waiting 2 to 3 years for a title. She asked why I wanted my title so bad? Like I was planning to move? I told her I spent a lot of money for my home. I want the title. Its mine. I paid for it. It's  been 9 months. I should have recieved it by now, but I am constantly  asked to wait, and wait, and wait. 

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past three months I have been experiencing a drainage and cement issues. I have come into the office, called/text, and emailed and to date no remedy to resolve, but to fix it myself. On or before December 21, 2023, a double-wide was placed to the left of my home (222 ****** CT) and in doing so the concrete was disturbed, which is now fractured and sunken. The driveway of my home is in poorer condition; cracked in multiple areas. These are significant safety hazards; that has resulted in flooding around and under my home due to water intrusion. It is the owners maintenance responsibility to repair or remedy conditions on the premises and in the community that materially affect the physical health or safety of an ordinary resident of the manufactured home community.The front and back deck I was instructed to have removed and replaced stand in water with every rain, which is damaging the structural integrity. The ******* of my home completed on December 17, 2023, is now defective as of a result of all that has transpired. To acquire this property, I paid what was due from a previous tenant to bring the lot rent current. Rent and utilities have been paid on time. As far as maintenance, skirting has been prolonged due to the foundation issues and cannot be redone until the home is releveled. Releveling cant take place until drainage and cement is fixed.I am requesting Yes! Communities to repair these issues and credit the ******* that was just performed, but is now defective. *** had several contractors come out and the recommendation is to:1.fix the curb that was disturbed to move-in the double wide (image 1-2)2.install a surface drain to include catch basins/repair concrete. This is the area in which the sunken curb and concrete holds water. It is also catching water from where the doublewide was placed due to its elevation. (image 2) 3.******* 222 ****** CT due to the straps being loosen and the piers sinking into the ground. (image 4)

  

  Business Response

  Date: 04/01/2024

  After speaking with the onsite management team they have let us know that they have created a plan to resolve the situation. The team, consisting of *************************, who handles lot preparation and road work along with the *** *****************************, inspected the lot on 3/28/24. After inspecting NAC222 and NAC226 it was agreed upon that lot preparations for NAC226 will be completed. ************************ crew will level the ground and adjust the angle to ensure proper water flow towards the back and a trench will be dug between NAC222 and NAC226. The curb leading to the road will be reconstructed and slightly elevated to assist with water flow from the road in order to redirect it. The road work and lot preparation for NAC226 are expected to be finished by the following week and the onsite team has advised the resident of NAC222 to schedule her own work after 04/08/2024. With this plan in placed we consider the situation resolved at this time.

  Customer Answer

  Date: 04/01/2024

  Complaint: 21500662
  
  I am rejecting this response because: The issue concerning the re-leveling still remains. As stated previously on December 17, 2023 I had 222 ****** re-leveled. Due to the cement and drainage issues it caused the piers to sink and straps to become loose. I have asked management several times to inquire on my behalf to have lot rent credited, so that I can have the home re-leveled. I received a response that she was not able to get lot or any credit for me. 

  
  I have waited close to four months to receive a response and resolution. I paid the previous tenants lot rent balance to acquire the home and have since paid rent on time every month, brought the home up to park standards; by installing two new decks and a new roof. To pay for the home to be re-leveled again, due to an issue not caused by me is unjust. 

  
  Due to the system not allowing me to add a video... I will attach separately (IMG_6324) taken on Feb 12, 2024 by the company who re-leveled the home in December. They have stated that this issue was not caused by work performed, but from the curb.
  
  Sincerely,
  
  ***** / *************************

  
  

  Customer Answer

  Date: 04/02/2024

  On April 1, 2024 I submitted a response, but was unable to upload a video due to size. Please see attached link, which is from the Company that re-leveled 222 ****** ** on December 17, 2024. The reason for this video is to show that although a re-level was done, another one will need to be completed due to the cement and drainage issue.

  ****************************
  

   

  

  Business Response

  Date: 04/08/2024

  We have once again spoken with onsite management and they have let us know they have been in contact with the resident regarding their concerns. They have informed us and the resident about the progress of the curb repair and the preparation of the adjacent lot. They have decided to move forward with the curb repair this past weekend due to the weather forecast and have assured the resident they will be monitoring the situation closely this week. Due to consistent monitoring of the situation and consistent communication with the resident regarding the situation, we now consider this matter resolved.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hace dos semanas vino a mi casa la mnager de la propiedad ********* lakeside me comunico que no ***************** que no estaba pasando y que **** me avisara cuando empezara a pasar ya que no tienen ningn letrero para registrarse en visitantes, por algn motivo los quitaron, el da de **** se llevaron mi carro y fui a la oficina y habl con ****** y **** me asegur que no **** que pagar por sacar mi carro y me dio un nmero de tel y la direccin para que fuera por el, llame y la persona encargada de la reca me dijo que sino pensaba pagar ni me molestara en ir, regrese a la oficina e incluso habl por tel con ***** y ****** me aseguro que no **** que pagar, hasta el da ****** no me han solucionado **** ya que la mnager est fuera por una semana y ****** solo dice que no sabe qu hacer. Yo necesito una pronta solucin a este problema ya que no puedo estar sin carro y cada da ah es ms ******* Las personas de la oficina no cumplen con su trabajo y todo el tiempo estn cambiando las reglas sobre el estacionamiento,

  

  Business Response

  Date: 03/26/2024

  Hello,
  
  After speaking with local management and discussing the complaint we were provided with picture proof of the car parked on the grass which does go against the community guidelines. These specific guidelines can be found in Section 9 of Vehicle Control: 
  
  "E. Parking: Resident may park only such number of conventional passenger vehicles on the driveway that do not extend into the street. Neither Resident nor guests may park any vehicle on another Residents space or vacant site without the express permission of that Resident or YES, whichever is applicable. Guests must park in designated guest parking areas, if available, or in their host Residents parking space if available. Under no circumstances will Resident or 
  Residents guest park on grass or places other than the designated parking areas outlined herein"
  
  "I. Towing: Any vehicles in violation of these rules including, but not limited to, vehicles improperly parked, parked on 
  Community streets, inoperable, or unsightly vehicles, will be towed at the owners expense. YES is not responsible for 
  damage to towed vehicles or any inconvenience to the owner as a result of towing."
  
  We have attached the guidelines as well as pictures of the car parked on the grass. At this time we consider the matter resolved.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/17/2024 at 9:00am I called maintenance for a plumbing emergency. My sinks toilets tubs all back up with sewer water. Especially when I do laundry cause of the pressure obviously. Everytime I call them ( maintenance ) I keep hearing the same thing of we've called and they say they're coming but here it's been 28 hours later and my plumbing is still not fixed. I've called I've sent emails and nothing is happening. I pay 1.376.07 for rent monthly there's no reason for this. Couple hours maybe I get it things happen. But for almost two days. Ridiculous.

  

  Business Response

  Date: 03/20/2024

  We have contacted onsite management and they have let us know they sent the following message to ****************:

  "***************, this is ****** the community manager. I was just double checking with you to make sure that your plumbing problem was fixed. I tried calling you on the phone, but your voicemail wasn't set up for me to leave you a message. I am so very sorry that this happened. I was out of the office as my husband was in ICU and has been very ill. I spoke with my maintenance and the person (*****) who was covering for me. I apologize that we weren't able to address the issue immediately, we did try. The vendor M'side plumbing told us that they couldn't have anyone, or the jet truck out here until Wednesday We did call Roto Rooter as well and they couldn't get out here to help at all. Our maintenance man **** did call M'side and told them and begged to get someone out here sooner. We received your maintenance call on Sunday and were able to get someone here by Monday afternoon. Again, I am very sorry that it took so long for our Vendor to respond to us. Please let me know if you have any further concerns or if there is anything else we can help you with. The vendor did let us know that they had to go 40 ft. out underground in order to fix the issue." 

  We believe this matter is now resolved. 

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 1 I went online to O yeses community page to pay my rent. I put in at 8C a payment for the rent with the online check. At the next day I checked my bank account to see if the payment had came out it had not. So I called the office manager and explained the situation that for some reason the money hadnt came out of my bank yet and asked what was going on. I checked it two days later it still hadnt came out of my bank and I contacted him again. This is before the fifth when the rent was actually due and told him something was wrong. Move on today today I went and physically went in the office and they told me that the payment hadnt gone through and they charged me the rent. And a late payment I dont feel I should have to pay the late payment considering I contacted them the minute something was wrong and can you continue to contact them, and . To me at all but yet here I am the one that has to pay late payment because they did not do their job. They would not listen to me when I told them that something was wrong.

  

  Business Response

  Date: 03/20/2024

  Hello, we have further investigated this matter and spoken with management. They have informed us that they have spoken with this resident and they have informed the resident that once a payment is submitted they are unable to control when that payment is processed through the portal. They let the resident know that they should be sure the funds are in the account for at least 3-5 days after the payment is submitted to ensure the funds can properly process the full amount. The office has been in an open line of communication with the resident about her payments and the additional charges on her ledger that are correct. 

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been waiting for trash to get picked up since 10-4-2023. We get charged for trash pickup and the community I live in ******************* switched trash companies and they refuse to take the old trash. Our community is doing nothing about it I called numerous times and the manager *********************************** says yes, we know we'll take care of it, the maintenance man says I can't do everything by myself. Yet it's been over 5 months and the trash is still here rotting and attracting unwelcomed pests and rodents as well as stray cats.

  

  Business Response

  Date: 03/14/2024

  Hello, we have spoken to management, and they informed us that trash and trash cans were picked up in the 2nd phase yesterday. They were told not to use the old trash cans so that we could pick them up and the resident continued to put trash in there. The dumpster was emptied, and management put the trash can with the trash in the dumpster because the new trash company has told them since November that they were not going to service the old trash cans. This matter has is being handled as there is an open line of communication with the office. 

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a sewage leak in house nobody came to clean or anything had to clean raw sewage for 5 days out of the house and couldn't use bathroom or sinks pay for the move because I have to move from the house also I have pictures and text that nobody helped or cared

  Customer Answer

  Date: 03/11/2024

  These are some of the photos where they left the raw sewage for 5 days because nobody wanted to help us this is why we have to move unfortunately we were not ready to move this was unexpected 

  

  Business Response

  Date: 03/12/2024

  Hello, we have further investigated this matter and spoken with management. They have informed us that this is a current resident who is unable to pay rent and is refusing GKS ****************** which is our preventative maintenance service; during the last week of Feb there was a sewer issue, but this issue was prioritized and handled by our site maintenance team, City of ******** and *******************. The issue was resolved although the problem was outside all areas in and around the home was clean and cleared the family was never without water or use of restroom the team was very helpful and considerate in getting the issues resolved.

  Customer Answer

  Date: 03/19/2024

  They will not get in contact with me 

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself and my family rented a mobile home from ************ in *********, ** from 8/29/2022 until our move-out date of 01/02/2024. I filled out all of the proper documents 30-days prior to move-out and included a forwarding address for our security deposit to be returned. I was told that after the move-out inspection was complete I would receive any deposit refund within 7 days once it was closed out. It is now March 11th and I have yet to receive anything for my deposit refund. I didn't even receive a Statement of Deposit until I called to ask about it on February 12th. It was also dated Feb 3rd so beyond the 30-days allowed in the ************* for that kind of notice. According to the ************* Code Title XIV, Section 562A.12, Paragraph 4, due to failure to deliver a written statement, within 30 days from the date of termination, showing the specific reason for withholding any portion of the rental deposit Silver Creek and Yes Communities shall forfeit all rights to withhold any portion of my rental deposit. I continue to call and leave voicemails for the community manager who has only ever called me back once or twice. I have not been able to get anyone with Yes Communities on the phone at all. I need immediate resolution to this problem and my entire $1,100 security deposit returned immediately or I will proceed to take this to the court system. I have all the records for all of this and would like the company to comply with the law on their end. I need someone to call me about this ASAP (they know my name at the office at this point) and I need a refund in the amount of $1,100 by the end of this week.

  

  Business Response

  Date: 03/20/2024

  After speaking with local management we were able to get an update on the situation. The deposit was sent out over a month ago but was returned to ************* management has been in contact with the correct departments to ensure the correct address was provided and is working on getting a new deposit sent out. The management team has been in communication with the former resident and is ensuring that they are taking the necessary steps to resolve this. 

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response is satisfactory and on par with what I have heard for the last month. Because of my current experiences with your management, I can't trust that this will actually be taken care of at all, let alone in a timely manner, so I will continue with the process of filing this with Small Claims Court at this time. I requested that this be remedied immediately on February 14th by email (so that it was in writing) to the local office staff and received no reply via email or telephone at the time. I feel like I have been strung along for over a month now and told whatever needed to be heard in order to push it off more. I have records that I tried to call the local office non-stop for a week and no one would return my calls after voicemails left, no one would pick up the phone when I called, etc. I tried to email the office staff again, including the community manager, on March 11th and never got any response at all. And then, suddenly, how surprising that on March 19th in the evening I get the first email I've ever gotten from the local Community Manager and then your response this morning on March 20th to the BBB Complaint.
  
  It feels a lot like local management needs micro-managed themselves just to do their job and to do it right but then when I did actually speak with the community manager she said that the problem was that no one at the *********** would reply to her so now I am at a crossroads of appreciation that you and the local office are finally working together to get something fixed and a lack of sympathy for the problems that I have actively been trying to notify someone about for several weeks now. I want to be understanding but at the end of the day, even though this is the business of housing, this is still just a business arrangement. Your end of the business arrangement has failed to uphold it's end of the agreement regardless of whether it was your mistake or the culmination of several issues together, that is not my concern. My concern is that you did not meet the requirements of the landlord/tenant law in the ************* and until I have my full security deposit, without any amount withheld in accordance to the law, I will continue to pursue this. If the tables were turned and I didn't pay my rent for over a month regardless of what my excuse was, you, as a business, would spare no time doing the same.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The trailer park I live in; **************** has a corporate office in ***********; YES Communities. When you call no one will ever answer the phone or return any calls or emails. I have always paid my lot rent on the 5th of the month and have never incurred any late fees. I went to pay my lot rent on the 5th of this month and it showed a late fee. When I spoke to the park's front office the lady was very rude. She said that the late fees are added on the 5th when I have proof of paying late in the evening and never getting any late fees. I have tried calling the corporate office to discuss other issues related to the trailer park and no one has ever answered or returned my calls or emails. My lot rent was just increased to $733 a month which is more than my mortgage. This month they added a $75 late fee ON the 5th instead of after the 5th as they have always done.

  

  Business Response

  Date: 03/12/2024

  Hello, we have further investigated this matter and spoken with management. They have informed us that they have spoken with this resident and that have informed the resident that they understand their concern regarding the increase in site rent, but that is the rate. They also informed her that the late fee hits at the same time every month. Our system shows that she made the payment on the 6th, indicating that the late fee is correct.

  Customer Answer

  Date: 03/12/2024

  I am attaching an email receipt of my lot rent that I paid in February at 8:30pm with NO late fee attached.  When I went to pay on March 5th around 7:30pm the late fee was already attached to my total lot rent.  A late fee has never been applied on the 5th of the month.  I did pay my lot rent on the 6th because I wanted to speak to someone at the main office regarding the late fee being applied ON THE 5th.  

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday February 24th 2024 I went to *********************** because I was approved. I dropped off my deposit, 1st month rent along with everything else for the 1st month. They said I had to wait for the *********************** to approve my service dog. It's been a week and I still haven't heard back. I've sent many emails trying to get in touch. ***** has reached out to me. I am a single mom to 4 daughters so I need my alert dog. I have diabetes and if my sugars drop or spike ot can be detrimental to my health. My dog alerts me and/or brings me juice or snacks to regulate my blood sugars. She is a huge part of me being able to live alone with my 4 young children.

  

  Business Response

  Date: 03/04/2024

  Hello, after speaking with management regarding this matter we were informed that ******************* has been approved and that they now just waiting for Fair Housing to proceed with her move in at this time. There is an open line of communication and she is more than welcome to contact the community office as they will be able to best assist her and provide her with updates.

  Customer Answer

  Date: 03/05/2024

  I understand that I was accepted and waiting on the Fair Housing. I have heard from the community but nothing from the fair housing. I already paid for a month's rent and I'm not even living there yet! The community also haven't heard from Fair Housing only that they received the request. I've never had this issue with my service dog at any other residence. I only have so long until I have to be out of the place I'm living now. I paid rent on 2 different places for March and I'm not even living in one of them.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 03/08/2024

  While waiting on the *********************** to approve my dog (which they did) the property sold the trailer I had already put the deposit, 1st month rent, trash for the month, pet deposit and pet month fee. I have to now wait for another trailer to become available! Which won't be for another 2 weeks! I have to be out of my current rental by the end of March. I have my whole house packed and ready to go, because i had paid everything expecting to be in by the 1st. Now I have to wait and hope they don't sell the next place out from under me again. I was told 1st come 1st serve, which I ALREADY PAID!! Wouldn't that make my 1st come and served? I'm beyond frustrated. 

  

  Business Response

  Date: 03/14/2024

  Hello, we spoke with our legal department who informed us that the resident's Fair Housing request was approved on March 8, 2024.  An email was sent to ****************** the same day. Tracking records show that ****************** opened the email several times that day. ******************** was also notified the same day. Thank you.