Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

• 

  Fountain Springs

  1410 S 9th St Kalamazoo, MI 49009

• 

  Yes! Communities - Valleybrook

  4620 High School Rd Indianapolis, IN 46241

• 

  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month I set up an agreement with yes community to Automatically take money out of my account for my rent On the fifth I noticed the money was still there which I thought maybe they just didnt take the money yet then on the eighth I got a call that my rent was Late I went to the office to talk to the guy he told me my fault we dont take your bank which then they charged me a late fee which was in fair to me because it wasnt not my fault that they didnt take the money but to sum it up I want my money back that I had to pay for late fee because it was not my fault the money was there

  Customer Answer

  Date: 12/29/2022

  I just want to say that my issue with case number 18652432 has been resolved.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8 28 2022 *********************** was deceased she lived a **** ************ in ***************** mobile home park. i turned the keys and death certificate in to the manager on 9 6 2022 and ask to take ***** off the auto pay for a rent to own account at the bank and she told me she could't do it. on 9 7 2022 they tool 412 dollars out of the account and on 9 16 2022 they took ****** dollars out of the account, when i got the bank statement in oct. the bank told me that the payments are nor given to them auto. they have to request it. i ask the manager about it and she said she didn't put the death certificate in the comp.untill 9 20 2022. and so far they haven't refunded any money..

  

  Business Response

  Date: 01/09/2023

  Per the community manager "************************* and I are working on how to refund 1 month of the home OFL rent to the account/family.  I have reached out to *** and asked him to be a little more patient on this."

  Customer Answer

  Date: 01/18/2023

  it has been about 2 months since i talked to ***************** the manager at ***************** farms trailer park and she said she would check on this and i haven't heard from any one.
  
  

  

  Business Response

  Date: 02/08/2023

  The check was sent to AVID and our accounts payable team has received it, it is currently going through the approval process at this time.

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 18609346
  
  I am rejecting this response because:
    i received
  Sincerely,
  
  **********************;  i received a letter from yes comm. dated 1/30/23 saying i was to receive a check in another letter and this is 1/20/23 and i haven't heard from them yet.

  

  Business Response

  Date: 02/27/2023

  Hello, after further investigation into this we were able to receive an update on the status of the check. Our Accounts payable team has issued out another check as of 2/20. After looking up the tracking info it looks like due to weather this package is currently delayed and expected to arrive this week. We have also reached out to the family to make them aware of this and provided them with the tracking number. They also have our contact number if they would like to speak with us further regarding this matter.

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 18609346
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** the yes comm. did send out a letter by ***** in donnas name  but i couldn't get it because i couldn't get it as it had to be signed for with a photo id and since ***** died on 8/28/22 that was imposiable, i called them 3 times to get my address on the letter and now ***** is returning it to sender.

  Customer Answer

  Date: 03/17/2023

  this is friday 3/17/23 and yes comm. sent the check by ***** to donnas address where she lived when she passed away and wanted a photo id to receive it  , since ***** wasn't there . they said they are having troubie with ***** but i haven't received a check yet.

  

  Business Response

  Date: 03/28/2023

  The check has been reissued to ******. It was sent out yesterday and will require a signature for delivery. The new tracking number is # is ************.

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given by security deposit back only to have this company stop payment on it and no one from this company will ever call you back. I have left 25 messages for the corporate office and nothing is happening. I was charged $15 extra by my bank because of this. How can they run a business when NO ONE will talk to you.

  

  Business Response

  Date: 12/15/2022

  Per Management, "I talked to ******** and was informed a check was sent to her and there was a stop payment on the check from the company, Not sure why that would of even happened. I am looking into this as why it happened in the first place. The check was sent from home office in ******."

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no heat and I have no power to my mobile home since Tuesday earlier this week. There is a problem with the circuit breaker on the meter pedestal outside my mobile home along with the electrical feed wires that provide power to my house. I had ****** come out twice and the maintenance crew was out twice as well as ***************** but no solution. I am away from my house because it is not habitable. I just wanna know if it's safe for me to go back home that the electrical issue has been fixed.

  

  Business Response

  Date: 12/02/2022

  Per management they stated that they had an electrician come out to the residence this morning. The home owner is responsible for lines going to home. There were no issues found. The pedestal issue is being resolved today.

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18489686
  
  I am rejecting this response because: I heard reports of workers hired by Imperial tampering with the meter box that feeds my house
  These are the same contractors (*******************) that were hired to finish the house next door. I was suspiciously contacted by ******** from ******************* offering me to make repairs at a cost of $300.00 or so.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/12/2022

  I have spoken to the Community Manager and they have provided us with the following update. The resident has a lease that does not expire till 5/31/22 we are currently working on leases for ******* I will contact resident today.

  Customer Answer

  Date: 12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please make sure ******************* replaces the outside circuit breaker in the meter panel outside my unit, thank you.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a lease to purchase agreement with this company and paid for our home in full as of August 2022. This company will not cash this payment we made in August, which makes it look like we are 3 months delinquent and has dropped our credit score. I have receipts of all payments made to them. We simply want them to cash the check and to remove the past due payments from my credit report.

  

  Business Response

  Date: 12/06/2022

  KA
  ***************************
  Additional comments
  12/06/2022 13:25:04
  reply from: **********************************
  
  I reached out to ******* and am still working through the process for her.  I will be reaching out for assistance on how to complete her OFL purchase.

  Customer Answer

  Date: 12/07/2022

   
  Better Business Bureau:
  They have reached out and let me know they are still working to fix the issue. I am waiting for follow up. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 01/10/2023

  When Yes communities got the complaint originally, they did reach out and told me things would be worked on and should get taken care of soon. I have heard nothing since. I've reached out to them a few times with no response. 

  

  Business Response

  Date: 01/10/2023

  We have spoken with local management and they have informed us that they have reached out to ******* and are still working through the process with her. Management will be reaching out for assistance on how to complete her OFL purchase.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT RECOMMEND!!!!!!!I live in Lot ************************************ multiple requests for my dishwasher. Its been leaving bad soap spots and doesnt properly wash the dishes. An appliance guy came out and looked at it once but he stated could be the water supply and one other tenant was having the same issue. Ill let them know in the front office. NOTHING was done. Ive put in more requests after that and was ignored. I even sent emails to the front office complaining and was ignored. The last request I put it in, the maintenance manager commented and said and appliance guy came out and fixed the problem. You guessed it! STILL NOT FIXED! I was lied to. I even warned them that I would file a complaint. Now, both of my toilets arent flushing properly. The master toilet doesnt flush all the way. The other constantly runs water and is making my water bill go up. I pay almost $1400/month for this place thats not even worth the price. The pool is always closed for some reason during the summer. Its definitely not worth the money that Ive been spending since March 2022!

  

  Business Response

  Date: 12/02/2022

  We have spoken to local management and they will reaching out to the resident and visiting the home today to address all the issues referenced.

  Customer Answer

  Date: 12/12/2022

  I have not received an update on what they are planning to do about my dishwasher. I keep getting ignored.

  

  Business Response

  Date: 12/15/2022

  Per the Regional Manager: "We have spoken with our appliance repair person to confirm this information. We are simply asking for the resident to try a different product in her dishwasher as the dishwasher mechanically works great. She is using pods and we recommended a different (less expensive option).
  She wants the appliance replaced which we will not do. The community manager emailed her directly yesterday stating the same thing.
  
  I have had the appliance looked at 2 times and it functions as it should.
  
  Also, we do provide a functional sink as an option to wash dishes as well.
  We asked that she rinse the dishes prior to using the dishwasher to assist, and again that was met with confrontation."

  Customer Answer

  Date: 12/16/2022

  I am rejecting this response because: I have been using the same dishwashing product for years and never had this issue with any other dishwasher. Yea, I have a working sink but as I told you before I do not get home until after 6pm every night. Then I have two small children I have to cook dinner, give baths, and help with homework. I dont have a lot of time to hand wash dishes every night for a 4 person family. I am paying for an overpriced place to live as it is and now you wont even attempt to fix the dishwasher? Two words: money hungry

  
  Sincerely,
  
  Brooklyn *******

  

  Business Response

  Date: 01/09/2023

  Per the Regional Manager. "I am working with the CM on this, but my plan is to purchase our recommended dishwasher soap as a courtesy to the resident. We are then going to use the soap in the dishwasher and return once the cycle is complete. If the new soap fixes the issue, then she will need to begin purchasing that from now on. If it does not, then we will investigate further what can be done.
  
  The team has agreed to purchase the new soap and try it no later than Wednesday 01/11/2023."

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************* I am 51 years old and I am half handicap I have been approved for help with rent and my trailer is not handicap ready they have been told by my health care to get it ready for my handicap also they did not inform me that they was painting my porch. So I went out my door to go to work and I fell I told them that if they don't want to be sued to give me the trailer and I will pay the lot rent they keep taking me to court . Also they don't know to keep the book work right cause they said I owe for February and March and I took the slip from the money order to prove it . And then they tell me that I have to set up a website threw you to pay my rent that they will not take money orders any more or checks or cashier's checks and I told her no I will pay with money cause you all can't keep your books straight. Now I have to go to court again on dec 9 to get toss out cause they won't take the help that I got I am a security officer and I can't help my pay . I got shot at so I could not work so I went and got help and she denied it. I did love it here but with all this I am starting to hate it here. They don't fix anything in this house they say they did and then it never got done.. Just give me the deed to the trailer and I owe nothing.

  

  Business Response

  Date: 11/30/2022

  Per the community manager: "This resident owes ** $13,051.06 in back rent, resident said she had fallen at the home on the stairs and wanted us to give her the deed to the home and squash the rent that is owed, I have turned this over to the attorneys at home office because she stated she has an attorney and wants the deed to her home. She has made no attempts to pay rent since I have been here at ******, I spoke to maintenance and he said nothing was ever submitted about making her home handicap accessible now or anytime in the past. She is trying to stay in the home but she is now even more angry because there is a date for eviction in Dec she did not believe I would follow through . If you look at the ledger in MA it shows the balance owed . I have also uploaded information in the notes in MA. If you need copies of emails let me know."

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18464233
  
  I am rejecting this response because: this is a lie that they are saying when I moved in here my healthcare provider told them that they had to get the bathroom handicap for me and the city told them the same thing. I went and got help with my rent and they turned the help down.band that she said that she won't take money orders  and I will not pay if I can't pay with money order to have my proof of rent.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is *** been complaining for months about my noisy neighbor and nothing has been done please help. This has been interrupting my daily life for making a living.

  

  Business Response

  Date: 12/02/2022

  Per Management they provided us with the following information: "I left a message for ****************** to call me back about his issue with the neighbor so I can talk with him. I have spoken with the resident at #*** about loud music in the past when ****************** has given me a written complaint. ****************** has emailed me once and his wife has emailed me back in June/July and he has been in the office and told I need him to keep letting me know when this is happening not weeks later. This resident is also leaving the community as of Monday when she drops the keys off to me."

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From October 29th 2021 to October 31st 2022 We moved in to ******************** mobile home park at ********************************************************. We were in lot 174. ************************************. The problems started right away We were charged for the 29th but were not allowed to move in until the next day then we had to move my animals and ourselves on 11/4/21 so they could resurface the master shower mater tub and 2nd bath tub. We were told 5hrs that turned into 2 nights in a hotel at over $100.00 a night in which we were told that we would be reimbursed for never happened. They were supposed to vacuum out the vents in the floor which had mud and low level of standing water never happened. Fast forward to all that was promised I have in emails. We had water in our light fixtures then they put a metal roof on which made the lights worse. I then summitted a work request for water damage around the fireplace which I was told they were to busy to do anything. We offered to allow us to break our lease with no pently to us as it was there fault or responsibility which nothing happened then we developed black mold in the Master bathroom linen closet which we reported to nobody ever contacting us. I have photos of the first walk thru and video of final walk thru with the water damage and the fact the water at one point caused an electric outlet to spark and scorched the wall luckily for the wall being wet stopped it from catching fire. We tried contacting the company but, we found they closed for a couple weeks. THEY never did anything they said. We were done moving out prior to the 31st but, made them wait for the keys till the 31st since we had to pay. I want them to scrap that home so they don't expose anyone to black mold as I spent the last year sick much of the year. We asked how long before we get our deposit back was told 2 to 4 weeks but, have heard nothing. My wife has called and left a message yesterday then, today emailed corporate. I was also, told that a home they sold has black mold as well.

  

  Business Response

  Date: 11/30/2022

  Per the Field Manager: "Former resident ********************* called in yesterday to ********************.  I answered the phone and he was wondering why we removed $100 from his SD- I let him know that we always remove $100 in ** for the cleaning fee as it states in his lease. We let residents out lease with no penalties as well. He asked questions in regards to the status of the home we moved out of and I let him know due to fair housing I could not disclose that information to him and let him know that we bring all homes to yes standards before selling or leasing. He then ended the conversation."
  

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a notice on November 16 at our mobile home that we had some tools and trash that needed to be removed or it would be disposed of. We have a basketball hoop, as many others in the trailer park do. I am attaching the notice showing "remove basketball hoop" was not marked. If it had been we would have moved it to my moms house. We took care of everything on the notice. Came home today and they came, STOLE my basketball hoop, broke it and threw it in the trash. They refuse to replace it, the manager **** says he can take anything he wants and do whatever he wants with it even though he admits they forgot to mark it. He said it was in our lease, but we have yet to actually see a lease, we have been asking for a copy of the lease for months since they took over, we have no signed lease on file. They office people keep saying to wait and they will get it. Additionally, i have multiple pictures of other people in the park with hoops, why did he throw ours away.I either want a new hoop that I will gladly leave at my moms for now, or the cost of the hoop. He admitted they forgot to mark it, i can provide those texts if necessary, that was his mistake not ours. Additionally, we have been waiting 8 months for a new lease, still nothing. The last lease we signed was with HPMI and they allowed basketball hoops.Everything else that was on the notice was removed as they asked. I

  

  Business Response

  Date: 11/21/2022

  Hello, we are unable to find this person in our system at this time. We would need the name of their community and ensure that they are the primary leaseholder. Thank you

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18440368
  
  I am rejecting this response because:

  The community is **************** in ****** ** and if I am not the primary leasehold (*************************) then my wife is (*******************************) however I dont know if this has any bearing but as I mentioned in the complaint we have been waiting since February for a new lease, we have continued to pay on time every month without a lease.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/02/2022

  Per the community manager: "I will be contacting **************** again we have sent a lease to him or his wife in May of this year. They have never signed the document and has since expired. I have spoke with ******************* our rent is increasing soon and at that time we will be sending out another lease for them to sign. Currently they are on a month to month but are not paying any additional rent. When the new leases are ready if they do not wish to sign then they will be charged a month to month fee."

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18440368
  
  I am rejecting this response because: we have no idea who ***** is, we have only ever dealt with **** who destroyed our property with no notice and we STILL have neighbors with basketball hoops up, *****, ***** and *** and we were provided a lease by ***** and them told not to sign it because there was something wrong with it and have asked repeatedly for one since and not gotten one. We have text messages to back this up.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/19/2022

  Per local management "I showed that this had already been closed. To give you more information regarding this matter. I have since sent them a new lease for them to sign on the 15th of December and they still have not signed the new lease agreement. I have been in contact with both ****** and ********* neither of which are returning my phone calls now once I sent them the new lease agreement. Regarding **** who tore up the lot. I have asked about this,and they do not have any anything backing up what they are referring to as being destroyed. The basketball hoops that were around the property have been removed or the residents have stored them in the sheds."