Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  426 Apache Trl Mulberry, FL 33860-3406

• 

  Yes! Communities

  489 Starratt Rd Ste 111 Jacksonville, FL 32218-6715

• 

  Yes! Communities d/b/a The Breakers

  9101 Normandy Blvd Jacksonville, FL 32221

• 

  Yes! Communities d/b/a Crystal Springs Estates

  500 Chaffee Rd S Jacksonville, FL 32221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23/2022 I paid $50 for application fee for yes communities, to be approved to live at ******************, ******,**. On 8/31/2022, I was informed by ********************* that I was approved. At that time he said they didnt have anything available at the moment. I let him know I had already purchased a mobe home from a private individual. When he asked which one I purchased I told him and he started yelling that no one can stay there that it was in court proceedings. They were in process of evicting someone that had NEVER even lived in the ***** home. I went to the court date to see what was going on with it since I had already purchased the home. I spoke to the judge and she informed me that yes, It was indeed mine since I purchsednand have title. Well since that day the manager will not let me move in because they thought they were going to get possession of the home and since I had purchased it already she refuses to even speak to me after multiple attempts and messages left for her about signing a lease that I was already approved for. She actually had the police tell me I was not allowed on their.property. and I have done nothing except pay money to be approved and now I'm not allowed to be on thier property where my *****e home sits all because they didn't get possession of the home I purchased.now I'm out $5000 plus all the work I already did to the home and the money for application, and a yr of back taxes I had paid, therebis no reason I shod not be able to live there when they already approved me.

  

  Business Response

  Date: 12/05/2022

  We have gathered information on this matter from management and the sales and leasing representative. **************** went into the community office and filled out a rental application as if she wanted to rent a home as will show from when she was approved. After being approved she stated she was given a home from someone who was going though eviction that's name was not on the lease or the title. I informed ***************************** the CM at the time.She stated to **************** that no lot rent had been paid in 6 months or more and it would have to be paid if the eviction was to be stopped. She was very upset and was not happy with having to pay the back lot rent and stated she was getting an attorney. At that time ******** instructed me that she would take over handling this issue.  

  
  

  Customer Answer

  Date: 12/05/2022

  The response from yes communities is an out and out lie, I did not go in there acting like I was wanting to rent, I specifically told him I was wanting to fill out app to see if I was able to be accepted into the ***** home park, also was not GIVEN a *****e home, I purchased it from the resident that they had accepted rent from and also accepted rent paid by the government rental assistance IDHA,. Which I have paperwork showing they did. They have tried to cover all the illegal things they have done in this matter but have paperwork at witnesses showing different.
  Complaint: 18439797
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 12/06/2022

  I received message regarding complaint I filed and today when I got a response I denied when asked if accept or deny but in my response I forgot a couple things I wanted to put on there about yes communities, the guy had wrote that the manager told me about rent being 6 months behind from last tenants,, that was another lie from him because I NEVER spoke to a manager, ********************* was the ONLY person I EVER spoke to. My case # is ********. If someone can let me know how to Include that to my official response please.  Thank you...   

  *****************************

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During covid we had issues with our toilet being wobbly and the floor under our shower starting to rot from a shower leak. The floor was fixed but the toilet was not fixed properly. In early October we noticed our toilet leaking from the bottom and put in a repair request to maintenance. The maintenance men came out to inspect the toilet and told us that the floor under the toilet was rotting. They also informed us in the same visit that the problem was so bad that the floor in front of our shower which is only a few feet from our toilet is also rotting and needs to be replaced. They told us not to use the toilet or the shower until it was fixed because it was not safe and the floor might collapse. We were told a contractor would be hired **** and call us when they are coming. It has been 1 month and ******************************************************************************************** several other requests and nothing has been resolved. My floor is not fixed and neither is my toilet. I have not been able to use my toilet or shower this whole time in fear the floor will fall through. We were also told during the inspection that the trailer is shifting and will need to be taken care of. Our doors are not shutting properly and have gaps in the seals. We were told someone would come back with weatherstripping and fix it but it was never done. Please help us resolve this matter. I attached a screen shot of all the requests made for review.

  

  Business Response

  Date: 12/02/2022

  We have spoken to Management and they have contacted this resident. Repairs will be completed on 12/6/22.

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was willing to renew our lease August 1, 2022 and was unprofessionally harassed by one of their fill-in leasing managers who really only wanted to speak with me if I wanted to consider buying the mobile home. Come to find out that our lease was not done properly and required us to resign two more times. Each time the first of the month rolls around I am being over charged a $250 non renewal fee for not renewing a lease that WAS renewed three times! For this current issue I have been contacting their office and the other office in ********* **** to get assistance with my issue since October 24th. The office staff is non existent most of the week and I was told multiple times a credit would be added and it has not. I have not gotten any responses from their corporate relations team as well. Have never been late on a payment in the over 2 years of living at this place and am exhausted with trying to get assistance for something that was done in error on their managements end of things. Tried stopping in again this past monday 11/14 and was told that I would be responisble for late fees! Unacceptable considering I can not make the proper payment due to how their system is set up. This company has a high turnover rate of employees with both admin and maintainence staff and we never have anyone available to actually help with issues as they arise.

  

  Business Response

  Date: 11/21/2022

  Per the community manager, " I talked to ******* about the charges on her ledger.  She signed her renewal on 10/05. I credited her the *** fee of $250.00 , it is pending."

  Customer Answer

  Date: 11/27/2022

   
  Complaint: 18412348
  
  I am rejecting this response because: This issue has been ongoing. During the initial renewal in August I mentioned the dates were incorrect on the new lease and was basically told I was wrong and to just sign it so I wouldn't be charged a non-renewal fee. Fast forward to October I was finally informed that the lease was incorrect and needed to resign to avoid extra fees. I did that the same day that I was informed and yet the following month I was still being charged a non renewal fee. Office staff was and still is pretty non existent in our community and after I notified and made them aware of their mistake(called and left messages, stopped in office in person multiple times) resulting in me accumulating late charges due to my account reflecting fees that were not actually appropriate, I was rudely spoke to by office staff and the issue was not taken care of once again. I have never been late on payments during my leases with this company yet I am constantly dealing with their lack of professionalism. I have yet to even receive a phone call back from anyone in regards to refunding late fees that were acquired while their staff could not get my account balance accurate.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/08/2022

  Spoke to ************************* again today. She is upset that she was charged a late fee for November because she could not pay her rent because they chharged her a MTM fee which she should not have been charged. She said she went to the ***************** and had a not so nice and unprofessional conversation with *************; about the late fee. She wishes to not deal with ******** or the ***************** concerning any matters. She asked if she could call me with any matter. I told her yes, she could until a manager is placed. 
  I told her I would look into the credit for the late fees for November but would not promise her anything regarding the credit. I also made *** that the month-to-month fee were no longer being charged

• Initial Complaint

  Date:11/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/11/22 I went to the office today and tried to pay my rent as outlined in the lease agreement, which states that money order is the preferred method of payment. The payment was rejected by the associate working in the office. I asked for a note that stated she was rejecting the payment but she would not provide one. This is the second month in a row that they have refused my payment. I will continue to hold onto the money order's as I owe lot rent and this is the payment method requested in our rental agreement. This is NOT a legal way to evict a resident. All changes to lease agreements are to be made in writing and initialed by lease holder and a member leasing staff. This is not right. Threatening eviction due to non payment is Not right.

  

  Business Response

  Date: 11/17/2022

  Per the Community Manager and ******************* "Hello All spoke to ************ explained to him, that since he had already purchased money orders we would accept them this month. But for his last month being December he would have to make payments through our resident portal or nearest western union. ******* also explained we have been implementing going paperless and the options we have available for all of our residents for the past 2 years. spoke to ************ on 11.15.22."

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fully own a Mobile Home in Yes Communities - ***************** Farms MHP, and I applied for SAFHR rental assistance in June of 2022. Since then, I have completed my portion of the very involved application, and I meet all the eligibility requirements to receive funds. I was notified by the ** SAFHR application department that they were waiting on proof of ownership documents from Yes to disperse the funds allocated. It has been over 4 months, and after several requests and contacts, I have received no further information from park manager *****************. I have been told by her that there is no available contact information for upper management that I can reach out to, in regards to clearing this up. The hotline for Yes resident relations also failed to respond within the promised 48 hour period. ***************** has said that she is unfamiliar with the process, even though I have direct knowledge that this company has been awarded funds for tenants in the past. I'm running out of avenues to get this resolved, and in the interim it is impeding my ability to utilize a government program that has already approved me.

  

  Business Response

  Date: 11/14/2022

  After speaking with local management they have informed us of how the following update and how they are getting ************************* issues addressed.

   

  "Good afternoon,
  I have spoken with ***** again today and informed her of the latest updates on this issue. Below you will find the details of the situation.
  
  ***** came to me about 2 months ago, just after my OA, *****, left and inquired about the ***** program information we (YES!) needed to provide.  At that time I had no idea what she was referring to and let her know I would find out.  Through my investigation, I was sent an email from the ***** team stating that we needed to upload a long list of documents, some included information from the state and county.  I began the inquiries for this information and documents and have been waiting for some time for them.  ***** has been in multiple times inquiring when "our" side would be complete.  The only information I could give her was that I was waiting on documents myself to complete "our" section.  
  
  ***** came in again last week and again inquired of the information and completion date, also asking for "upper management" contact information.  I again let her know that I was still waiting on documents and a phone call from ***** to explain to me what documents were needed.  I also let her know that the contact information that she already had, was the only information I had to give her.
  
  Today, ***** finally returned my call and it appears that the emailed information I had was incorrect.  I was able to log in, and update/upload the information and documents needed to complete *****'s application for assistance.  
  
  This should all be taken care of and ***** should be ready to go."

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do think it's important to note that a company as large and profitable as Yes! Communitites should avoid having such uninformed staff members be the only contact for tenants. I feel that would have prevented this 4 month long "investigation" from taking place. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok .I rent on ***************************************************************** . Lot 125 when we move in .same day I report 2.bathrooms draining water constant. And water damage on bathroom floor was sinking .missing doors on kitchen gavinet.yard not clean.door hard to close Bad smell on master room and bathroom. Linoleum bubble up when AC start.walls without paint..by the way on first month the office try to get paid for cot my grass when they never cut it .they cover holleson walls with tape and paint over .I report same problems like 6 times on two months .second month I went to the office and they **** I never report we don't have work orders for that property . I toll the manager but she said she don't know nothing and kick me out of the office. After that when I turn back the key ??. I toll her no more tricks and she toll me on my face you not going to see a single dollar of your safety deposit .mi phone number is ************. **** live on lot 125 for two months.

  

  Business Response

  Date: 11/16/2022

  Per the Community Manager regarding this matter:

  
  10/20/2022 14:16:44
  During my Move Out inspection, I discovered that **************** housed 2 large dogs in the third bedroom. That also required us to pay for pet waste carpet cleaning and find a renter for the home. -NJW

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/29/22 - at 4pm I signed a lease to move in on 11/19/22 Crystal ********* gave them a security deposit of around $1966.00. In less than 48 hours later.On 10/31/22 in the morning at 9am I called and asked for a refund. I want to get my security deposit back and cancel the lease over the phone I was told I could cancel. I drove into the office and I was told my check was scanned and I could not cancel the lease. I requested information for management they did not give it to **** left multiple messages/phone calls and contacted corporate no one responded from ***** - to now.On 11/8/22 they did a ACH transition of $1706. This bank transaction was NOT approved by me. It was suppose to come out 12/8/22. Crystal ******* made a mistake, they admitted the mistake and charged me early on 11/8 and also didn't apply credits via email. I contacted them multiple times on how to resolve it the told me to contact my bank. No one has fixed the issue or problem. After talking to current tenants they are not responsive, they don't clean up and don't fix the mobile homes and raise rent.This impacted my bank current lease/rent and the ability to move budget on 11/19. I am not able to move in because of the transaction that they did on 11/8. They didn't reverse it or refund me. I do not want to move into the NO response and unprofessional nature of this company. I want my money back. My security deposit and my $1706.00 that they illegally processed before I even moved in.

  

  Business Response

  Date: 11/16/2022

  The Regional Manager provided us with an update regarding this matter. 

   

  KH
  ***************************
  Additional comments
  11/16/2022 08:19:03
  Spoke with resident--agreed to let her out of the lease with no penalty.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of of 2022 yes communities hire ** lawn to cut residents lawns, at which point, we as residents had the option to opt out to have lawns mowed. I opted out from the start. MY REQUEST WENT IGNORED 4 TIMES. Since the lawn company didn't listen to my request. Damage was done to my property. The lawn company put holes in my skirting , siding, broke lawn decor along with mower kicking up wood which in turn busted my headlight cover off. NOW, the car won't run due to water getting in and fried the electronic control module. I have emailed and called the main office here at 5 seasons and still nothing has been done. I have also called /EMAILED the corporate office NUMEROUS times and I still haven't heard from them. We are rolling into winter and I need my skirting fixed. This is getting out of hand. NOBODY will own up to any of the damage down to my property that I own outright..I don't lease or rent to own. When I said something to the the park manager about he damage he don't seem to care. If this don't get resolved. I'll have no choice but to file small claims to recoup my money for the damages.

  

  Business Response

  Date: 11/16/2022

  We have spoken to the Regional Manager who stated they spoke with ****************** and her issue has been resolved.

  Customer Answer

  Date: 11/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refunded due to not fixing the issue on time

  

  Business Response

  Date: 11/09/2022

  Hello, please provide the name of the community you live in as I am unable to find you in our system.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the date of move in to one of the yes Communities, the staff especially ******************************* and maintenance have been nothing but unprofessional about handling repairs (especially one in specific) on the home. They have been dishonest and uncommunicative about how they were going to get the repair handled. Again this was repairs that's been due since the date of move in that have not been completed. My family and I regret moving to this community paying our rent each month and not being treated equally as we're supposed to be I'm not sure if all tenants are treated this way but either way I'm looking for a resolution to a problem.

  

  Business Response

  Date: 11/09/2022

  Per the Regional Manager they have stated that "I have spoken with this resident. She stated the outstanding items are her skirting and an issue with her stove. I have created work orders in ********** and the work will be scheduled to be completed as soon as possible."