Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Yes! Communities has 100 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

• 

  Fountain Springs

  1410 S 9th St Kalamazoo, MI 49009

• 

  Yes! Communities - Valleybrook

  4620 High School Rd Indianapolis, IN 46241

• 

  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My property manager ****** ******* charge me a late fee as well as eviction filing fee when I had my rent on time, did not provide me any documents to show me the eviction filing fee status I should not have had to pay this amount if I had my rent on time, this is discrimination intimidation bullying and abuse of power, I've called corporate offers numerous terms as well as resident relations and no one has gotten back to me, there are so many complaints against this lady far as being about money and no action has been made this is not fair

  

  Business Response

  Date: 10/30/2024

  After speaking with management, we were informed that The rent is due on the 1st of every month. We allow them to pay by the 5th of the month, before late fee charges are added to the account. October 5th fell on a Saturday, so the late fee did not post to her account until the evening of 10/7. On the 7th she paid $1,154.87. We could not accept the payment because it was not the total amount due, her total on the 7th at business open was $1,324.80. So, the payment was given back to her because we can't hold any payments in the office. The account then got the late fee added the evening of 10/7. Adding an additional fee of $50. The rent was still not paid in full. We then had to file evictions on anyone in the community that did not pay their rent on 10/9/2024. She was filed on for non-payment. That added an additional fee of $150 to her account. She then dropped off another payment of $170 and $54.87 totaling $1,379.74 on 10/10/24. That still did not cover her balance. As she now owed a total of $1,529.74. She then brought in the $150 on 10/11 for the filing fee and I picked up the check for her from Pepper hill Elem on 10/14/24 totaling $500. Making her full payment for October. She received the email (for Papertrail) on 10/8/24 stating that she had until 12pm on 10/9/24 to make her payment in full or We would have to file evictions. She confirmed that she received it and understood. We actually told her 3 times that I had to and was going to file evictions on Wednesday 10/9. We consider this matter resolved at this time.

  Customer Answer

  Date: 11/07/2024

  22423595 good morning my name is ******* ********* and my response to the BBB message I received is my situation was not answering my situation was not approved in my favor I reached out to yes communities guest relations and they completely ignored all my messages as well as emails I know deep down in my heart that the $150 eviction filing fee that she filed against me was a bunch of ** and the company is just all about money and you know I have to stay here because I have to keep roof over my children's hand and everything is just so chaotic in the world nowadays, but I honestly feel that the way the situation went with my rent and eviction was totally wrong I believe it was discrimination because of my nationality I'm an African-American yes communities property manager is a Caucasian woman maintenance is a Caucasian man and that's how I truly feel and I'm sticking with it, and I know that my $200 will not be giving back to me but I've written that off to the good Lord and God is going to take care of this situation one way or another you all have a great day and I just hope that it post to the community into everybody that this place, it's all about money money money money

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the residence at yes communities in December ******************************************* April I started noticing cockroaches. I reached out to the property manager and informed her that I had seen a cockroach and she advised me that she would send out pest control. Since April 8, 2024 I have now seen a total of six roaches during the daytime which is extremely concerning. I have contacted her every time I have seen a ***** as well as sent multiple emails letting her know about the problem and asking to have pest control come out. We are now in the month of October. Pest control has not been out. I have now seen another ***** as of the day before yesterday (10/1/24) and they are doing absolutely nothing to take care of the issue. I was even told by maintenance when I mentioned the issue to him that the house was in pretty bad decay before being renovated and me moving in and that it was pretty gross , I have never had issues with roaches before I keep a pretty clean house. I reached out to the higher up office and they told me to go through the portal to request pest control to come out and that they would have the property manager send me the information to register for the portal. I still have not received an email to register for the portal. I have reached out and asked about it and still received nothing. It is now going on six months of me randomly seeing roaches and getting no where with management taking care of the issue in their property as I am renting the unit from them. The law requires landlords to ensure their properties are habitable and free of pests, and this includes taking action to get rid of cockroaches and they are not taking any measures to take care of this issue.

  

  Business Response

  Date: 10/14/2024

  After speaking with management, we were informed that the home ***** lives in was treated for pests by Bed Bugs and Beyond before she moved in late last year. After it was treated, it was professionally cleaned by the same company. There were no roaches, or any other insects present at that time. The home was also thoroughly inspected by the leased housing office prior to her move in and no pest issues were noted. If she has roaches, it is most likely because she brought them in or because of poor housekeeping. The first time ***** mentioned roaches was in August. I emailed her about her rent portion being due and she said she has had roaches since May. I called Orkin to come out at that time, but ***** was not home when they came to inspect it. She has a dog and likes to be there when we need to go in. She currently has an appointment that was set up directly with Bed Bugs and Beyond, again because she would like to be present. We consider this matter resolved at this time.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this property 4 months ago and have continued to discover underlying issues that have yet to be resolved, even after contacting the supervising maintenance department. When I first moved in, I found mold growing in the air ducts and within a few weeks my 11-year-old daughter was covered in a rash. After letting maintenance know, they came in and cleaned my air ducts, which took away her rash, but then we started to get sick. We are coughing to the point of mucus coming up, throats that feel like fire when we walk in the door, and runny noses. Come to find out, this place is filled with mold in every place that contains plumbing, including the bathrooms and kitchen. I have put in numerous service orders and all they do is come in and wipe it out of the drawers, not actually trying to figure out the underlying cause. I have asthma and it is causing me to have a lot of health issues which may result in a doctors visit soon. Not only that, but after looking under the house, I have discovered that the subfloor is rotted and the black tarp-like cover is filled with stagnant water which is creating a mildewy humid affect to take place in this house. It is no longer safe for my children and I to be here and yet when I reach out, no one takes me seriously. I have already spoken with a tenant's right attorney and will take this issue farther by calling the ***** of health and a home inspector if I have to. I would like out of my lease and/or put in a different mobile home and yet no one will respond.

  

  Business Response

  Date: 10/08/2024

  After speaking with management, we were informed that we have offered for her to break her lease with no penalty. We have work scheduled to be completed on this home next week.We consider this matter resolved at this time.

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a trailer from ********. We were told this was move in ready. 10 days into the lease, there was a finding of a German cockroach infestation. They are in the walls, cabinets and ontop of the cabinets. Alot are dead and left breathable ***** matter behind. The flies in the master bathroom are multiplying at an exponential rate. We were told with the new ventilation, this would go away. It has not and multiple pictures and videos were taken. There is a wild cat problem and they have been defecating and peeing under trailers. Even the contractors said the smell was so strong they smelt it from the street. Mariwood's solution was to mothball and lime under the trailer. Currently, the chemical smell is so strong in the house its causing respiratory issues with not only myself but a 2 year old child. We were told by ****** and Jasmine (leasing agent is Jasmine, Manager is ******), that "no one should be living here". "The trailer is so old that its not safe for a family to live here". Being told this...why was this rented to us? We were also told the "boss" *******, will not spend the money to fix the issue but rather move us into a new trailer. We are losing 100 sq ft approximately, but ******* will not budge on his $20 per month increase in rent. We were also told that we would have to buy our own storage shed (Approximate $3,000 value). I counter offered with paying for the delivery of the shed if they would buy it which they declined. ****** today, 9/23/2024, snapped at my fiance out of frustration. In response to the negligence of Mariwood and Yes Communities, the marion county health department was called and sent pictures and videos. ******************************* also stated that other tenants out of ******** have called due to poor living conditions. I am prepared to take Mariwood and all entities to court for violating Indiana's landlord-tenant laws.

  

  Business Response

  Date: 09/25/2024

  After speaking with management, we were informed that we have been working with these residents since the day they moved in. The home was in fact not quite ready for them, and there we're several miscommunications before they moved in between them and Managment, before Community Manager got involved to take things over and come up with a solution. We have apologized for the issues in the home not being done in a timely manner. However, they knew they we're getting a 1994 home that had seen its days. We put as much as we could into this home to make it move in ready. The "infestation" they are claiming is old dead cockroach's carcasses that we're found covered in years' worth of dust on the top of kitchen cabinets, they are also claiming they see dead ones in the walls when using flashlights. These are not things we would have seen. Regardless, The *** has approved to get them moved/transferred over into a brand new 2024 home. It is a bit smaller than this one, but it unfortunately is the only option we could provide given the time frame they are needing to do this, due to health issues. We am doing everything in my power to make this situation right for them. We are moving the shed from their current home over to the new home, so they can have that extra space as needed. Of course, we are paying for this as we don't have the equipment to do it on our own. I am compromising in every way that I can with these residents, I have even offered to give them their deposit back and allow them out of their lease, to go elsewhere if they are that unsatisfied. We consider this matter resolved at this time.

  Customer Answer

  Date: 09/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We believe ****** the manager is handling things great with what resources are available. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident for nine years at the ************************* community. I moved out last year with my property taxes paid in full. *************************** has REFUSED to remove the property (*************************************) out of my name and have it transferred to the park's possession. I am receiving property tax bills for property that I do NOT own. I surrendered the property in *************************************************************** it is the responsibility of the park. I have contacted ******* THREE TIMES to have this matter taken care of and it is only met with a serious attitude out of her. She has lied saying that it will be taken care of and it has not. I will be contacting an attorney next to have this taken care of.

  

  Business Response

  Date: 09/16/2024

  After speaking with management, we were informed that we spoke to the County Treasures Office they were going to remove it from her name and stop sending the bill. I explained this home was disposed. We consider this matter resolved at this time.

  Customer Answer

  Date: 09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager are attempting to charge fees against me that is not listed on my rental lease. I initiated the right payment, but the system blocked the payment & the property manager refused to rectify or correct the fees & instead told me to speak with corporate. They're attempting illegally file eviction before the actual late date listed on my lease. I contacted corporate and no one answers at both of their listed phone numbers.

  

  Business Response

  Date: 09/17/2024

  After speaking with management, we were informed that we spoke to the resident and printed her lease completely and explained why the fees are on her account. She has lived here before, and she knows how all the fees work. She took a copy of the lease with her. We explained no fees will come off the account. We consider this matter resolved at this time.

  Customer Answer

  Date: 09/17/2024

  Hello, 
  Their being very dishonest b/c 1. The property manager refused to actually meet with me & refused to answer my calls.
  2. The property salesperson actually met with me, even though I asked to meet with the property manager **** *******. When the salesperson Staff met w/me, she noticed my lease & seen that the lease did not list the date that they alleged corporate (Yes Communities) charges on my actual rental lease. Therefore, I was instructed via the noted salesperson via Ms. **** ******* to contact Yes Communities office in order to dispute or have my rent rectify. As of today, no one has contacted me w/a resolution from the corporate office or actual property management office. Therefore, the issue is correctly unresolved. 
  

  
  

  

  Business Response

  Date: 09/25/2024

  After speaking with management, we were informed that We just spoke with the resident in our office printed her lease completely explained why the fees are on her account and she has lived here before, and she knows how all the fees work. She took a copy of the lease with her, and we explained no fees will come off the account. We have also gone over on the guidelines of when we file evictions. We consider this matter resolved at this time.

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First called the front office to figure out how to sell my house on there property so I can move and I left a message 6/12. I had forgotten I had even called them until someone was trying to verify I live there and they said they didn't answer. I was like "Oh yeah I left them a message a month or so ago". That was August 1 and had to leave a message. Then 8/13 Finally got someone on the phone, told her a load of stuff we have issues with on our property and asked her to have the person that handles sales and stuff to call me back. Never got a call back. 8/28 Still waiting for them to call me back. Finally called the customer relations number and i'm still waiting on them too. It's been longer then 48 hours like there message says.

  

  Business Response

  Date: 09/11/2024

  After speaking with management, we were informed that we have spoken with this resident and explained to her the whole process. We told her that she will need to register on the website, if they were approved for us to broker then home at that time we would be notified. She would then have to come into the home and take pictures. I am sorry that she is upset over the process of us being able to broker the home. We are here Monday to Friday from 9am to 6pm if she would like to stop by and us make sure that all of her questions are answered. We consider this matter resolved at this time.

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22257126
  
  I am rejecting this response because: Yes, they may have explained it along time ago, so they just ignore me and don't call me back because they don't want me asking the same questions?  They never told me what website to register on and I had been trying everything to get them on the phone to make sure i'm doing it correctly or if i have more questions.  What about the sink hole on the side of our house? No update?  If someone calls and leaves a message or several messages, it should be the companies responsibility to call them back.  Disrespectful as all get out.  I have nothing but problems with you guys since we moved in 6 yrs ago. Not responding to calls was the biggest issue and they didn't even acknowledged that part.  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/17/2024

  After speaking with management, we were informed that we have no messages from her If I had messages one of us would have gladly returned her calls. I am not sure where she is leaving messages. We are here at the office Monday thru Friday and on Saturdays. If we are not returning calls, please stop by the office and talk with us. As far as the sink hole, I have been by there myself and it is a wash out from run off. I will have the hole filled as soon as our maintenance staff can get that done, I have no ETA at this time. We consider this matter resolved at this time.

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22257126
  
  I am rejecting this response because: they finally called me today 9/17, AFTER my mom offered to intervene.  She called and left a message the same place I did.  But at least i FINALLY got the info.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* at ************** in **********, **. Showed me and my son 3 properties for sale on 8/22/24. I chose one, applied and paid the $50 background check. After returning home my son realized he forgot his earbuds in one of the mobile homes. We text, called, and left emails about this for a few days and finally both my sons went to the office to retrieve them. Both ****, her assistant **** and Maintenance say out back of the office smoking cigarettes and no other individuals or tenants were present...yet they stated they were too busy to get his earbuds. My son called local authorities and did eventually get his belongings. ************************* immediately emailed me. I will attach everything. I am requesting my background fee be returned due to the unusual and unprofessional manner of management. I've been trying to resolve this for weeks. No one with Yes! has gotten back with me.

  

  Business Response

  Date: 09/13/2024

  After speaking with management, we were informed that we have talked to the applicant. The applicant has received their property. They did put an application in for residency but was not finished. The applicant is wanting the application fee returned. Company policy is we do not return the application fees. On a Sunday when the office was closed the applicant came on the property trying to enter an abandoned home. This is why the applicant was asked to not return to the community. We consider this matter resolved at this time.

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22253449
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/13/2024

  My application was complete. And it states I was banned due to the authorities, not for trying to break in a residence. I accidentally hit submit on my BBB response before adding this. Please add this to my file.  Thank you 
  
  *********************.
  

  
  

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is trailer that is vacated and is still sitting there full of stuff and is causing a infestation of cockroaches in the neighborhood.

  

  Business Response

  Date: 09/17/2024

  After speaking with management, we were informed that We have treated the surrounding homes several times and are having the home removed by the end of the month. We consider this matter resolved at this time.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The mobile home park was not transparent about their lawn care service. I thought I was paying 40 dollars a month during peak seasons, but they charged me 40 even in the winter time when no service was needed. Additionally, I tried to cancel my service and they would not allow me to cancel despite the year cycle coming to completion. I tried to call the office during office hours and no one answered the phone multiple times.

  

  Business Response

  Date: 09/11/2024

  After speaking with management, we were informed that the resident received a credit of $40 for the month of September 2024. The service has been cancelled going forward. We consider this matter resolved at this time.