Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  426 Apache Trl Mulberry, FL 33860-3406

• 

  Yes! Communities

  489 Starratt Rd Ste 111 Jacksonville, FL 32218-6715

• 

  Yes! Communities d/b/a The Breakers

  9101 Normandy Blvd Jacksonville, FL 32221

• 

  Yes! Communities d/b/a Crystal Springs Estates

  500 Chaffee Rd S Jacksonville, FL 32221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am falsely being charged for a month to month lease after I just signed my renewal lease that ended on 8/31. The reason for not signing before 8/15 is because I never received a letter in the mail nor email stating that I could not renew my lease. I have emails from previous community manager stating that I can renew my lease which she failed to communicate to the new community manager. I have been reaching out since June to get this solved and they all have been telling me to keep a look out in my email or mail. Now that my lease is signed "late" because of their miscommunication, they are wanting me to pay $250 for a one time month to month when this is not what I wanted at all. This is the second time they have not communicated things correctly or at all to where I have to pay out of pocket and then get credit for my money. No one is willing to help and I don't believe it is fair for the resident to have to keep going through this because of their miscommunication. ***************************** is the main one!

  

  Business Response

  Date: 09/03/2024

  After speaking with management, we were informed that the resident signed a renewal, so we were able to assist by removing the *** fee. We consider this matter resolved at this time. 

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Cadasia Levy

• Initial Complaint

  Date:08/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to pay my rent for August 2024 and instead of the usual amount there was an additional over 200$ added on. Had no idea what charges might be (except for the late fee). Ongoing health issue had landed me in the ** and I had 3 blood tranfusions. Two Drs told me I shld b dead. This bites into my income needless to say. Anyhow went to talk to the office about 150 in mystery fees and was told it was for FEEDING STRAY CATS. WOW. I stated what are you talking about. First time I'm hearing about this. Is it in the lease???? **** stated something and said it was sent. Spent time dilly- dallying on her computer and could find Nothing. NOTHING. Needless to say I stated I would not be paying this as I had had no notification that not allowing cats to starve to death would cost me 150 bucks. I went and spoke to numerous people in the trailer park who have filled bowls and they stated they had not received such fines. One resident stated that she too is being harassed about the cats and there is nothing in the lease concerning the issue. She also stated she had caught **** sneaking around her property taking pictures. 2 other tenants also came over and said they are being harassed about the cats. They also stated they believe **** and others are killing them. One has returned with wounds and scars. Isn't animal abuse illegal in ****. IS THIS IN THE LEASE????? I HAD NO NOTIFICATION. Money grab of the sickest and most inhumane kind. Hope you all are getting nice bonuses. How much per cat carcass???? 16 years of absolute h*** and terrorism since moving out here. Biggest regret of my life. But starving cats .... That's a new kind of low.... NEV** NEV** BUY A TRAIL** UNLESS YOU OWN THE LAND... THESE DEMONS KNOW THEY OWN YOU... One male manager screamed at me over the phone that they can charge and fine you anything they want... He was absolutely raging .. let the lies begin...

  

  Business Response

  Date: 08/27/2024

  After speaking with management, we were informed that they spoke with **** the day she found out about the fee was being added. We also spoke with her several times before that and explained to her I was aware she was feeding strays and gave her a chance to stop before adding the fee. She was given a recent copy of the Animal Policy as well as her lease that clearly shows her initials on the section about animals. Her neighbors also complain about the number of strays due to her constantly putting food out. She is not providing medical care to these cats. None of them are fixed and there are new litters of kittens every few weeks. She is contributing to a highly concentrated stray cat population. There are often dead cats in the street near her home, from disease, being hit, or cat fights. If I see a tenant feeding strays, I have a conversation and give them a chance to stop. If they don't I add the unregistered pet fee as well as the homeowner month to month pet fee. There have only been a few instances I have had to add the fee as most people stop once they understand they are contributing to the problem. We consider this matter resolved at this time.

• Initial Complaint

  Date:08/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started contacting Woodland Estates back in the beginning of June to see if I was approved and also to see what rentals were available. When I first spoke with ******* she said she had 3 coming available, 1 single wide and 2 doublewides. I toured the single wide on 06/25/2024 at the time of the tour I was not informed of any bug infestation or anything. I turned my deposit in on 7/3/24 and again was not informed of a bug infestation, when I turned in my first months rent WHILE I was signing the lease I was informed that they have been treating cockroaches in the trailer and that they were taken care of but they would continue doing treatments every 2 weeks while we were there. I went into the trailer and while starting to clean the trailer I realized within 10 minutes of being in it that there was still a VERY ACTIVE cockroach infestation. I took my keys back and requested to either see another home to possibly move into because I had already had my whole home packed and also my children switched schools. They were unable to help me find another home and stated they requested a refund from corporate on 07/11/2024. I started contacting corporate on the first day 07/10/2024 and did not receive a response until I literally put ************************* on their website. When they responded, it was we will get back to you after we investigate. That was on 8/14/2024. No one has responded to multiple emails and requests I have put in since that date with any type of update and I still have not received a refund.

  

  Business Response

  Date: 08/28/2024

  After speaking with management, we were informed that we spoke to former resident and told her she signed lease, paid and physically moved in and pest control found no activity and she was obligated to uphold her end of the lease agreement. She has abandoned the home, and we have followed the protocol for moving her out. We consider this matter resolved at this time.

   

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22180214
  
  I am rejecting this response because: I have had consistent communication with the community on my refund and it has been left up to corporate. I never moved any items in and turned my keys back I the same day July 10 2024. I have screen shots of all the conversations I have had with *************************** directly. On 7/18/24 ******* emailed a copy of the inspection report that was done on 7/16/24.. I responded and copied ************************************** with all of responses to prove that I returned my keys day of and the fact I was mislead into getting home that had an infestation going on or needing to be treated. I also have all the copies of that. I also reached out to corporate over 200 times and never received one response until contacting the better business bureau. I was not notified of any continuing treatment needed in my house while living in it. My son has asthma and allergies, my spouse works 3rd shift and would have to relocated, air out, and clean every 2 weeks when they came to spray which I told was going to be an ongoing thing throughout us living there. If I would have known any of that prior to signing the lease or even turning my deposit in a week prior. I would have never done so. 

  
  Sincerely,
  
  Kyria Southern

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two months after moving out I finally received my security deposit in the mail for $375.00.Three days after cashing the check Yes communities voided the check an removed the funds from my account causing my bank to go negative and my electric to get shut off due to the money not being there for my bill.They said they'd issue an new check and here we are three months later and I have yet to receive the new check an they no longer take my calls or return my voicemails.

  

  Business Response

  Date: 09/13/2024

  After speaking with management, we were informed that it is currently showing as outstanding and has not been cashed. We have requested a void and reissue for this payment to the same address. The payment should be mailed out in the next check run. We consider this matter resolved at this time.

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house was moved from ************* due to management failing to ensure safety. The tenants in 151 were reported to office staff for their aggressive dogs that roamed freely. A bite occured when 10 dogs escaped from the porch of 151. Days later the dogs attacked a child which prompted us to have our home moved. Our trailer was moved June 12th but some items remained. All property was removed by July 1 2024. On July 2 nd I was informed I'd receive our $500 move out deposit in the mail. The money order never arrived and Management's response was just go cancel the cashier's check which cannot be done. I have tried multiple times to get our deposit back and nothing seems to get through.

  

  Business Response

  Date: 08/19/2024

  After speaking with management, we were informed that ***** pulled her home on June 12th, 2024, and completed removing the rest of her belongings on June 30th, 2024. On July 2nd, she emailed me requesting that her deposit be returned. I let her know that she is welcome to come to the office and pick it up and she requested that it be mailed to her forwarding address. The same day she requested it be mailed; it was sent via certified mail through ***** The tracking number can be provided if needed. She has requested updates twice since then. The first time we sent her the updates provided through ***** The second time, she was provided with the tracking number and the **** update. The $500.00 check has not been in our possession since July 2nd, 2024. today We call **** to see if they could provide more in-depth detail on where exactly the mail is. I was told it was still in transit and that they were having a hard time delivering the mail. We requested that the check be sent back to the office. The gentleman said he could do that and gave me a service ticket number, which can be provided if needed. Once the check is received back here in the office, I will mail attempt to send it back through a different agency. We consider this matter resolved at this time.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22145850
  
  I am rejecting this response because: 

  I will not consider the complaint closed until I receive my check back. Management blew me off and told me just go cancel the check and there was nothing more she could do. I have given deadlines ect. that were blatantly ignored. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling for MONTHS for them to clean their property behind my house. At this point no one will call me back and no one will help me. I already filed a complaint with the county because they are not maintaining their property and now causing damage to my fence. First I was told they will clean the area but now back tracking saying they need to see if it is even their property. county already verified it is theirs but now the trailer park will not do anything. I have already spent over 2000 dollars this past year to trim and semi fix my fence since I cannot replace the fence because of the brush.

  

  Business Response

  Date: 08/21/2024

  After speaking with management, we were informed that We inspected the area and is currently working on getting bids. We spoke to ****** in person, and we are currently working on this and providing her with an update. We consider this matter resolved at this time

  Customer Answer

  Date: 02/25/2025

  Good morning,

  I am writing to ask for you to please re open my complaint number 22134552. I was told from the facility they could start clearing out the brush due to it being their property and they have in November. During that time they tore down my fence to clear it and now stopped. I called and a new manager is saying its not their property but was told for the past almost 2 years it was. If you have any questions please let me know. 

  Thank you,

  ****** ******

  ************

  

  Business Response

  Date: 02/28/2025

  After speaking with management, we were informed that We did finally receive clarification on this. We do own that section so we will need to maintain it. we are working with landscaper to get that area cleaned up, but we had a curve ball thrown at us and had to divert due to financials. We consider this matter resolved at this time.

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22134552
  
  I am rejecting this response because:
   
  I have been fighting to get this cleaned up for over 2 years. Due to a phone call I had with manager ***** on Tuesday was told they will not be cleaning it up due to this area not being their property. This is becoming a health issue due to the fact there is over 5 inches of leaves and trash between fences. The company has now left a piece of my property trashed due to them stopping of cleaning out between fences and not putting it back together. This is 2 years too long. At this point the business will not take my phone calls to discuss a solution. I just put myself into debt to cut their property because of this and its not right. I expect them to repay me for this.

   

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 03/12/2025

  Thank you for reaching out regarding your concerns about the overgrown area adjacent to your property and the damage to your fence.
  After reviewing the plat map and plans, it has been determined that Yes Communities is responsible for maintaining this area, and we will ensure proper upkeep moving forward. However, regarding your request for reimbursement for fence repairs, we must clarify our position.
  As with any property-related incident, homeowners insurance is typically the appropriate channel for addressing damage. Similar to situations where a tree from one property falls onto anothers structure, the affected homeowner generally works with their insurance provider to resolve the matter. In this case, any necessary repairs should have been coordinated through your homeowners insurance before proceeding with the work.
  Because the repairs were completed independently and without prior agreement, we are unable to provide reimbursement. We appreciate your understanding and will continue to take steps to prevent similar issues in the future through regular maintenance of the area. We consider this matter resolved at this time.

• Initial Complaint

  Date:08/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/01/2024, I incurred a $50 fee for not signing a lease renewal I never received. When I questioned the office about this charge, they attributed it to my failure to sign the renewal, triggering a month-to-month fee. My lot rent also increased without my consent. I informed *****, the new property manager, about not receiving any lease. He insisted it was mailed in May, showing me a copy of the delivery letter, but the lease itself was missing. This suggests they may not be issuing leases intentionally, perhaps to levy additional fees. ***** informed me I would incur fees until the lease is renewed but did not provide the lease for signing. Upon asking why this wasn't addressed last month when I paid my rent, he stated that notifying tenants of lease renewals isn't his duty as he's preoccupied with managing the properties.

  

  Business Response

  Date: 08/12/2024

  After speaking with management, we were informed that **************** was contacted via email to confirm having a new lease renewal sent. **************** confirmed that she would like one sent. we have sent the lease for review by the resident to sign. Once the resident signs the lease agreement, Village Park will issue a courtesy credit for the month to month received for not signing a new lease prior to the old lease expiring. We consider this matter resolved at this time.

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I moved out of our unit on April 30, 2024. We completed our notice to vacate on time and gave our forwarding address. After 30 days we still had not received our statement and security deposit. After going back and forth with the company on a corporate level via email and going physically back to the neighborhood to speak to the manager for another month, we finally received our statement and deposit check. Five days after depositing the check, we got a message from the bank that the deposited item had been returned. Our bank account went into the negative because of this. We tried to reach back out on a corporate level and local level and did not get any response from the company. It's August 10, 2024 and we still don't have our money back and are facing overdraft fees because of the check bouncing.

  

  Business Response

  Date: 08/15/2024

  After speaking with management, we were informed that A replacement check has been cut and mailed. We spoke to former resident and explained. We consider this matter resolved at this time.

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied to rent a manufactured home on 7/15/24. Paid $90 application fee. By 7/20/24, we did not have an answer from the business on our application, so we drove there to inquire. Our application had not been processed yet after 5 days. The person we spoke to said she would make sure she got it going, and she did. We found out later we were denied, but could use a co-signer. *******, leasing agent, said she would send us a link to forward to our co-signer to fill out & she would manually enter our information in on the back end of their system. By the end of day on 7/22/24, our co-signer had filled out an application and paid an additional $45 fee (which we had to reimburse him for). I checked in several times that week, as we needed to move BY 7/31. ******* gave me excuse after excuse, saying she was trying. Finally, on 7/26, ******* sent me a screen shot showing a message shed received from what I assume was the approval desk saying my partner still needed to fill out his application. That is not what was supposed to happen-******* was supposed to fill in our information on the back end. We were told to go ahead and fill out the application AGAIN, which prompted us at the end to pay ANOTHER $45 each. We asked ******* if we would be able to get that credited back to us, given we had paid $135 already by that point. ******* said she would have to ask her boss (who wasnt in town), whom she was very reluctant to call or text whether they could credit the extra application fees to us. By this point, after 2 weeks of stress from dealing with this incredibly disorganized leasing agent, we found another rental on ******** Marketplace - and even with a co-signer we were able to have an approval within ***** hours. ******* suddenly became very present the day or so this was going on, and was calling often trying to salvage the deal with us. After TWO FULL BUSINESS WEEKS, she was never able to put together a lease for us, despite a supremely qualified co-signer.

  

  Business Response

  Date: 08/28/2024

  After speaking with management, we were informed that Rent Butter confirmed a refund will be issued as a courtesy on this application. While this community transitioned to a new application approval system there were some delays in applications and caused a double app to be ran. We consider this matter resolved at this time.

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait for information on how my refund will be processed, and how I will receive it (US Mail, etc.).  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/10/2024

  Good evening.
  
  Regarding listed complaint, after 7 business days, Yes! Communities and Rent Butter have failed to make good on their end of the resolution.  I have received nothing by mail, and nothing has been refunded directly to my account.
  
  Please advise as soon as possible. Many thanks!
  
  ***** *******
  **************
  

  
  

  Customer Answer

  Date: 09/26/2024

  To: BBB

  From: ***** *******

  Regarding: Yes! Communities

  As of today, September 26, we have NOT RECEIVED A REFUND from Yes! Communities, nor have we received any correspondence from them. 
  

   

  

  Business Response

  Date: 10/03/2024

  After speaking with management, we were informed that We have reached out to rent butter and have attached the proof of refund. We consider this matter resolved at this time.

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22105444
  
  I am rejecting this response because: 

  Rent Butter said they would issue a refund.  They refunded $50. The total amount paid was $135.  We are still owed $85 to the **** ending in 4211.

  Rent Butter, please remedy.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 10/10/2024

  After speaking with management, we were informed that Rent butter refunded $50 on August 26, 2024, and the $90 is being refunded by Yes! Communities. that will be $140 total. The $90 refund has been approved and is currently being processed. ***** should receive her refund of $90 in 7-10 Business days. We consider this matter resolved at this time.

  Customer Answer

  Date: 10/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, under the following conditions only:  
  

  REFUND IS SENT TO **** ENDING IN 4211.  
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 10/29/2024

  Good morning.
  
  Regarding listed complaint, we STILL HAVE NOT RECEIVED a refund of $90 from Rent Butter, as promised in communication on 10/10/24.
  
  Please advise.  Thank you.
  
  ***** *******
  **************
  

  
  

  

  Business Response

  Date: 11/15/2024

  After speaking with management, we were informed that a check was sent to ***** with the address provided. I do see in my records check has still not been Cashed. We consider this matter resolved at this time.

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22105444
  
  I am rejecting this response because:

  We have NOT RECEIVED a check at the address:

  ***********************************************

  ************************

  This is the address provided to BBB at the time of the initial complaint. If the check was mailed to any other address, that is incorrect, and the check should be reissued.  The check shows as not cashed because we have not received it.  The check should be reissued ASAP and mailed to the address listed.  I have gone back through my **** Informed Delivery for the last few weeks, and there is no record of this envelope arriving at our home. 

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 12/02/2024

  After speaking with management, we were informed that A check has been reissued for the address provided ***************************************************. We consider this matter resolved at this time.

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22105444
  
  I am rejecting this response because:

  Today is day 5 since receiving word a new check was issued and mailed to our address.  We still have yet to receive the check.  If the check shows up this weekend, I will amend this message, but currently this matter is NOT resolved.  

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is that we live in the community and we own the trailer but pay for the lot rent. We have lived there for years and have complained about the tree by our driveway. When there was the storm the tree that was in front dropped branches because the tree is unhealthy. The branches hit the car and damaged the top hood and front of car. We went to report to the office and they said that they couldnt do anything that we had to contact our insurance. A week later there was another storm and branches fell and hit our other car we went to tell the office again and they are not wanting to repair anything

  

  Business Response

  Date: 07/30/2024

  After speaking with management, we were informed that we spoke to resident and an accident reported was made and was giving the answer to offer to pay deductible the resident rejected the offer and was not happy that was the only option we were offering. At this time his case has been closed and advice the resident to contact his insurance. We consider this matter resolved at this time.