Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
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  Yes! Communities

  426 Apache Trl Mulberry, FL 33860-3406

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  Yes! Communities

  489 Starratt Rd Ste 111 Jacksonville, FL 32218-6715

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  Yes! Communities d/b/a The Breakers

  9101 Normandy Blvd Jacksonville, FL 32221

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  Yes! Communities d/b/a Crystal Springs Estates

  500 Chaffee Rd S Jacksonville, FL 32221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has taken advantage of their residence started enforcing towing regulations which take away our right to park safely on a property that we pay to live on they are costing the residents hundreds of dollars combined thousands of dollars a night every night the number of cars that are being towed even when your vehicle is registered Park here parked my car I went inside to retrieve my child 10 minutes I was inside came out my car was gone. My car was stolen by the tow company that was hired by the property I had no shoes on my purse wallet my cell phone my house keys were inside my car I couldn't even go home by the time I was able to get my son and get a ride to go to the very late. This is happening to multiple people who are registered to park here who pay to live here who pay to be able to park their vehicles this is an abuse of power this is a massive abuse of power this is stealing from the residence I had to use an entire paycheck to retrieve my vehicle for parking on the side of the road out of the street no tires in the grass parked appropriately for 10 minutes this is an in just abuse of power for money. Company needs to be held accountable for what they are doing the people who live here should be able to park their vehicle pick up their children from the babysitter to pick up their kids from friends houses to have company over for dinner without having to worry about having their cars towed at 10:30 at night not 2:00 in the morning not 3:00 in the morning 10:00 p.m. 10:30 p.m. 11:00 p.m. on a Saturday night.

  

  Business Response

  Date: 07/30/2024

  After speaking with management, we were informed that Southfork has enforced the no street parking policy due to a safety issue on property, before the streets could barely be navigated due to the large number of cars by residents or emergency services. The residents were given 6 months to make any arrangements or additions to be able to park in their lot without having any vehicles on the roads. The no street parking policy has always been in the lease agreement and community guidelines but was not mandated by the property. This notice was delivered by mail and by email to all residents as well as reminder notices have been sent so that everyone is notified and understands the policy. Residents also have the option of registering for guest parking if they are having a visitor between the hours of 10pm-6am. We have made it very clear that only vehicles that have registered as a guest can be parked on the street regardless of how long the vehicle will remain there. We consider this matter resolved at this time.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a current renter at Yes Communities. My issue first started last year around Aug /Sept of 2023. I noticed we didn't get a rental renewal for our lease. I went into the office to speak with **** regarding this. I was then told they would not be renewing our lease. I was told we should have received something in the mail after she stated she verbally told me this information. We never received any documentation about non-renewing of our lease. Fast forward my husband contacted corporate and explained everything that we were dealing with. So we did get a renewed lease agreement until October of 2024. My problem now is I feel a lack of transparency is happening here. Yes Communities has constantly offered us to purchase the unit we are in currently in. At first we continued to decline purchasing the unit. After we were told the community is moving away from renting we agreed recently to purchase when the lease is up. Well after looking on the website yesterday. I saw several units for rent rather than all for sale. I don't really want to purchase the unit we currently are renting because it is one a very outdated unit. Two they are multiple repairs that the unit needs to have fixed. I've been waiting since May 08,2024 or May 9, 2024 for my water pressure to be fixed. I have what may be possible mold in my kitchen, yet no one has come to check on that. I was recently texted and told repairs will begin the 1st week in August pleas give the office our availability. I have been texting Rubi on the days we have been home. I feel if they have another unit that they are advertising to rent, I should be allowed to rent rather than be forced to buy something I really don't want to purchase. The office manager says, they have gotten away from renting. I just feel the transparency isn't there. I've called the cooperate office several times I've gotten no return call or e-mail regarding my valid complaint.

  

  Business Response

  Date: 07/30/2024

  After speaking with management, we were informed that On October 8th, 2021, ***************** signed a rental home lease agreement. The signed lease agreement allows for both Smoke Creek as landlord and ***************** as resident to terminate the lease for any reason with a minimum 30-day notice. A renewal offer letter was sent on August 18th, 2022, thru the mail and ***************** signed a 12-month renewal addendum on October 14th, 2022. On August 17, 2023, a for sale only non-renewal notice was sent to ***************** thru the mail. The non-renewal gave ***************** the right of first refusal. She could purchase the home or vacate the home by October 31st, 2023. Soon after sending that notice, business needs changed for Smoke Creek and a renewal was offered to ***************** to which she agreed and signed a 12-month renewal on October 19th, 2023. As per history, ***************** will receive a letter in the mail in mid-August 2024 regarding her options for the current year. Unfortunately, ***************** is under the impression that her home is for sale only again this year. That is not true. Her home was not chosen to be for sale only this year. She will be provided a 12-month renewal offer as she was offered in August of 2022. Had she spoken to the office or waited for the offer letter in the mail, she would know this today. *********** does not force residents to purchase. Smoke Creek does choose specific homes to be for sale only or to rent in the community. The first goal is to sell and make the community majority homeowner occupied. As landlord and per lease agreement it is within our right to do so with the required notification to resident. ***************** has the current choice to renew in her home, vacate her current home, rent another home with approval, or purchase another home with approval. If she chooses to transfer to another home, there is a required transfer fee and possible rental application to be completed depending on the home she chooses to apply for. We are aware of the nonemergency service requests for Mrs. ******* home and have notified her that we will begin first week of August. After inspection of the home outside and inside, we have no reason to believe ***************** has mold in her home. ***************** has no moisture control issues or leaks that we are aware of today. ***************** has communicated to ****************** that she wishes to be present in the home when service requests are addressed. That will cause delays in completion as schedules will have to be coordinated. We hope to have all resolved in August provided schedules and parts delivery do not cause delays. We did speak with ***************** as a member of the regional team. Unfortunately, I was unable to gather what exactly she wished for because when I would attempt to speak, she would speak over me and raise her voice. I had to end the conversation and sent a follow up text to her personal phone number Hello *****************, it was difficult to understand how I could help while an elevated voice was being used in the moment. Please let me know if there are an emergency and I can certainly attempt to resolve those sooner than next week. I'll call you back next week. I hope you have a wonderful weekend. Take care. She replied I understand. Thank you. I also called ***************** today at 12:34pm and left her a voicemail asking her to return my call. As of 2:17pm, I have not received a call back from *****************. I hope to communicate all the above to her at that time. We consider this matter resolved at this time.

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I turned in my keys when I vacated on May 31st 2024 and I have yet to receive my security deposit disposition. I have called the office over 30 times. I received one email a few weeks ago from hickory ***** telling me the security disposition deposit had been mailed via **** several weeks ago. However, I have never received it. I have called the corporate office and left nine voicemails and I have emailed the corporate office several times with no responses. Since the only phone numbers online to corporate and email online to corporate are going unanswered and unresponded to you and I can't seem to get any contact from anyone to even answer my phone calls? I don't know how to follow through with this or who I can reach out to. I paid a substantial security deposit when I moved in and I know the laws in ******* are that I should receive my security deposit disposition within 45 days of my move out. I need somebody from that company to contact me and explain what is going on. Reading other complaints, it appears this seems to be a continuing issue with the company.

  

  Business Response

  Date: 07/31/2024

  After speaking with management, we were informed that the former resident provided the incorrect forwarding address. We have updated correct address and re-submitted to be mailed out. We consider this matter resolved at this time.

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22043328
  
  I am rejecting this response because: I provided my address and keys to someone in the office that was assisting for the day, and they wrote down the address incorrectly. I provided the correct address, the staff did not transpose it correctly. I have called the customer service number and left voicemails on numerous occasions and sent emails to the customer service email online and never once got a call, or email back. The recording States on the voicemail that someone will respond within 48 hours and that has never happened. The email indicates there would be a response within 48 hours and no one has ever emailed back. It is taken multiple weeks of calling and leaving voicemails and sending emails before I Even got a response and the response did not come from the phone calls, voicemails and emails at corporate. The response came from the property manager who reached out to me. If the company is not going to respond to phone calls or emails, there should be some type of way for customers to reach out to corporate to get some type of response from them. I see on here that seems to be a continuing issue so I know it's not just me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around June 10th, I as well as my girlfriend ******************************* applied to rent a mobile home at ****************** in ***********, **. I paid $50 for an application fee. I needed housing ASAP as I broke my lease due to a significant ramp up in crime in the unit next to mine, including gang violence. After applying, I called and explained this urgency to the lady who took my call, and to please call me back if they have any issues. An entire week goes after calling them multiple times and driving by the office to find literally no one is working there. There is no signage, note or anything explaining this absence. On June 18th, EIGHT DAYS LATER, I receive a text from ******* asking for an extra pay stub. There was literally no apology, or explanation as to why there was an 8 day lapse in processing my application. She acted like everything was normal. It's quite hard to find a place around here within our budget, so when one becomes available, you have to act fast. I had already signed a lease elsewhere. I asked for a refund through text, and was IGNORED. No reply. I left a 1 star ****** review, which someone replied with a phone number to "look into this further". I called the number and someone from Cloverleaf called. They outright refused to explain why no one was at the office for over a week, and said they would not refund my application fee. This is totally unacceptable. I called the Resident ******************** back and no one called me back. I am asking for a refund of the deposit. You don't decided to quit running a business for a week and not tell anyone, and then refuse to explain what happened.

  

  Business Response

  Date: 07/30/2024

  After speaking with management, we were informed that unfortunately, we cannot refund the application fee. Additionally, while the Community Manager (CM) has been let go, I do not believe the CMs communication was the issue in this case. ***************************, our Sales Counsel, was managing the application process and she cannot do her part if all documents were not provided to her in a timely manner! Our approval process is conducted by a third party and is based on criteria that apply to everyone before we can offer residency. The application was denied based on these criteria. Unfortunately, the applicants are dissatisfied with the outcome and are upset about the non-refundable application fee. We consider this matter resolved at this time.

  Customer Answer

  Date: 08/07/2024

  It is apparent to me whoever responded to the case did not read the complaint thoroughly. 
  
  " Additionally, while the Community Manager (CM) has been let go, I do not believe the CMs communication was the issue in this case."
  
   Yes, their communication was the issue, because they did not communicate AT ALL. How can they communicate with me when they have been fired? 
  
  "***************************, our Sales Counsel, was managing the application process and she cannot do her part if all documents were not provided to her in a timely manner!"
  
  This simply blames me, when this is not the case at all. The request for the additional document was not texted to me until those eight days HAD ALREADY PASSED. They are making it look like it's my fault for not getting everything to them, I had reviewed what was required and they made the request for the additional document. 
  
  "Unfortunately, the applicants are dissatisfied with the outcome and are upset about the non-refundable application fee."
  
  Who wouldn't be? When I had expressed to them I needed a place AS SOON AS POSSIBLE. Again, I drove by the office multiple times during those eight days. NO ONE WAS THERE. There was no signage indicating anything had happened. No notes or anything on the door to the office. I had placed multiple calls to the office as well.
  
  They are not taking ANY responsibility for what happened. 
  

  
  

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager is discriminating against me because Im GAY, so she told me that I have to remove me *** 2 dogs within ****************************** with no place to go. I have a disabled wife and child. I do have a doctors note from my provider that states both of my dogs are ***. I need this resolved immediately. I live at **************************, theres a criminal that lives across the street from me and 3 *** offenders that live here as well but criminals arent allowed here the manager states my 2 dogs show their teeth well they are dogs and they are doing their job protecting me and my family from strangers and other animals and also protecting our yard.

  

  Business Response

  Date: 07/29/2024

  After speaking with management, we were informed residents removed both dogs 07/26/2024 and was verified by a home inspection on 07/26/2024. We are in communication with the resident in office. We consider this matter resolved at this time. 

  Customer Answer

  Date: 07/29/2024

  This was resolved. Thank you. 
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint in regards to a non-renewal that I was served due to me feeding the stray cats at ******************. I moved in 2019 and ever since then I noticed stray cats but never fed them. I did not start feeding them until mid to late 2020 when I noticed they had kitties. In ************************************************************************************************************************ I did not feed them for a couple weeks and attempted to reach out to animal shelters for assistance in relocating them but they were not able to assist. I reached out to a local volunteer to assist us with TNR (trap Neuter Release) which has been proven to be a humane way to control stray cat population. In spring 2024, they hired an exterminator to trap and either kill or dump the cats in an undisclosed location which is illegal. In June of this year I was ambushed and confronted after hours by the manager and her boss, who did not introduce themselves so I have no idea what their names are and verbally told me they would not renew my lease. They need to understand that not feeding the cats will not solve their cat problem as there are more people that feed cats and a lot of un-neutered animals that will continue to reproduce. If they really want to find a solution they need to allow people to come and TNR the stray cats and take in the kitties who can be rehomed and not punish residents for feeding them as they are not what is causing the issue. Feral cats are territorial and will not leave the park but will seek other feeders. I urge the upper managers of this park to reach out to me so I explain the whole situation and for them to accept the help of local community members who are more knowledgeable about feral cats who can assist them. I am attaching a more in depth explanation of the problem as well as pictures.

  

  Business Response

  Date: 07/29/2024

  After speaking with management, we were informed that we spoke with ****** about a month ago. We were driving the community and he happened to see us, and he ran to get the bowls away from the cats. Community Manager didnt introduce herself, but it was obvious he knew who she was when he was trying to hide the bowls. I myself the regional Manager did introduce myself since we had not met. We explained to him that he could not feed the cats and by doing so, he was claiming them to be his. There are approximately 50 60 cats in this cul-de-sac, I saw this myself. After explaining all the damage, they were doing to the ducting and skirting of the homes, he proceeded to curse and disrespect the Community Manager. As for the cats, we have been working with her local TNR and they have a plan. We have hired a vendor to come out and trap the cats and they have been taken to local farms. All which is legal, and TNR is aware. Basically, all the cats ****** is turning into TNR have been named as Southridge property, therefore, TNR states we can do what we want with them. Killing is not an option we would consider; therefore, they are given to local farmers in need of their own pest control. We consider this matter resolved at this time.

  Customer Answer

  Date: 08/03/2024

   
  Complaint: 22021698
  
  I am rejecting this response because what you are stating is false information. There are not ***** cats here, when you arrived you spent 20 minutes here *** and did not count all the cats here nor did you and you or the other regional manager introduce yourself as the next day i emailed the office asking for your name and contract information and also called the customer relationship number requesting the same information and never heard back. i never said a swear word to anyone there and the only disrespectfully thing i said was when i walked away after the three of you rudely and unprofessionally approached me after business hours. You are referring to TNR as an organization which they are not, TNR stands for trap neuter release which is a practice. You are not allowed to relocate an animal that is not yours, if you claim they are property of southridge estates then your company should have being TNR when the cat population started becoming an issue and feeding and caring for them. that also raises the question how are you guys determining which cats are strays and which cats have owners as i have seen and met multiple residents that let their cats out during the day and night. i request that the regional manager reach out to to discuss this further and not have to go back and forth via written communication.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/07/2024

  After speaking with management, we were informed that we were driving the property when we pulled up to ******'s home. He must have recognized ******* because he immediately picked up the bowls the cats were feeding from (there were cats actively eating at this time). It was around 5:00 pm at this time, so it was within business hours. ****** and his mom were speaking with us, and he started to speak disrespectfully to *******.  At that point, I told him we were not going to continue the conversation, he needed to stop feeding the cats or they would be considered his pets, and he would be charged. He continued to speak, but we walked away. His mother was even trying to calm him down and asking him to stop talking. ******* did introduce me when I walked up. ******* then walked me over to a neighbors home and showed me the cats under the home. Between ****** and this neighbor, there were at least 20 cats under the home. They had torn up the skirting and some of the ducts were hanging and torn. This is the main issue with these cats, they are costing us a lot of money for repairs. ****** seem to think we are killing these cats, but we are not. We cannot continue to have these cats dumped on our property after they are released. We have banned the woman that does this from entering our property as it really has become a nuisance. The smell around these homes is awful. We consider this matter resolved at this time.

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22021698
  
  I am rejecting this response because again i am asking to speak with a regional manger to explain the whole situation and not a response back from you. your response still contains lies. i have the time stamp on my phone of when i reached out to a friend for assistance a couple minutes after this happened which was at 7:06 central time. If you claim you are rehoming these cats your problem will continue so long as there are still stray cats here that are still reproducing. if you are rehoming them then you should be able to produce receipts of who is taking them. i would also like to reinstate, there are multiple people here who feed them, they too also have kitties in their area, those kitties come next year will be able to reproduce and your problem will not be solved. this is also an issue that is happening at your *******, ******, and other ********** location. i am once again asking for a regional manager to reach out to me to discuss this issue and come to a diplomatic solution. again it is unfair that i am the one being given a non-renewal when i have been actively trying to help the cat population by working with my neighbors and taking kitties to shelters, while there are other people that are also feeding cats and they are not being given non-renewals. you may reach out to the community manager to request my contact information so that we can discuss this further.    
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mailbox has been broken for a little over 3 months, I think someone mightve tried to open it using force. I have called multiple times and they have yet to fix it. I havent been able to receive my mail by any means. The last time I called I was told it was fixed and I needed to pick up the key but this was not true because my mailbox was still broken. I just want to be able to get my mail, this is pathetic Ive never had such incompetent management .

  

  Business Response

  Date: 07/18/2024

  After speaking with management, we were informed that her mailbox is not broken and actually it was open when the maintenance went to change the locks. The locks are ready and just waiting for the leaseholder to come and pick them up. She is an unauthorized occupant, so I am needing a leaseholder to come and get the mailbox lock. She is aware of this. The request was made on Friday and the locks were changed yesterday. The key is ready in the office. We consider this matter resolved at this time.

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in contact with corporate for 2 weeks now. The voice mail over the phone says they process complaints within 48 hours that is not true. I have been going back in fourth with the office at my park about rodents (skunks/racoons) getting under my trailer and running around in my vents creating loud noises from 12-6am and sometimes during the day. When i blow my AC it smells like urine or anemonia of some sort. I have complained and told the office my issues they never came to put a trap out. I was promised for a clean air filter in my house to make purify my air and nobody ever came. I asked to speak with the manager so happens he is on vacation. I have been trying to contact the office since then and i have not been able to get hold of anybody and I have not been able to lay my own head down at the place i pay rent for, for almost a month now

  

  Business Response

  Date: 07/16/2024

  After speaking with management, we were informed issue was brought to our attention last week. We have spoken to ****** and will be stopping in the house today to assess the situation. we do plan to add more traps and figure out which points of the skirting need to be fortified to stop any animals from gaining access to the home. The park has been trapping at this house roughly since April and has caught multiple animals. I explained to the resident that trapping is really the only way to get rid of the animals and that the community will take all measures to eliminate the problem. We consider this matter resolved at this time.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/23/** I paid rent of 750+ and a deposit of 1260+ and was told i would not be penalized or have any collections for ending lease early. I would like for them to call the collection agency National Credit System to immediately stop and discontinue collecting from me as the manager ************************* has it in writing to me that they were not going to do this at all since it was a health and safety issue with rats and ***** infestation of the trailer home in Space #**

  

  Business Response

  Date: 07/16/2024

  After speaking with management, we were informed that the former resident had an agreement made with the community Manager and regional manager for no penalties for breaking the lease early and moving out due to bugs being found in the home. This was a recourse home that was refurbed and had no issues before moving the residents in, the residents around 3/4 weeks in started noticing bugs, the home was treated, and the resident was still not willing to remain in the home after it was treated. Spoke to RM to waive penalties for ending the lease and was approved. The former resident was still contacted for collections and was requesting to dispute it. Notes specified to not speak to resident and refer to national credit systems. **** the former resident our home office contact as well. We have notified Cash Recovery team to relay to collection and fees should have been waived. We consider this matter resolved at this time.

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had several issues with this park when it comes to fixing things as well as monthly water bills. currently a 40 amp breaker is out in the electrical unit that my mobile home is connected to. I have lost one leg of power from what the electrician told me. I called the office they told me to call DTE. DTE came out. It is not their problem. It is the parks problem, no one at the office will answer or return my calls. I have called the one 800 number several times with no callback from them as well. regarding the water meter, my water bill has tripled since moving here they refused to change the meter which I cannot read or see for that matter. we had a water main break about a month ago in my reading and my meter does not show the excessive water amounts use during the four days that I was without water. They emptied and refilled water four days in a row, but my meter reading on my bill does not show again the excessive water use , how is that possible now without half the power that I should have in my home not to mention this is a senior living community service here when it comes to maintenance and accountability is horrible

  

  Business Response

  Date: 07/16/2024

  After speaking with management, the meter was checked by our lead Maintenace Tech. There is nothing wrong with it. She has at least 3 people living in the home and has her granddaughter there during the day. This will lead to higher usage. Her last invoice was only $35. Maintenace tech. explained that the more people in the home will lead to higher usage. We consider this matter resolved at this time.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21985104
  
  I am rejecting this response because: I dont understand why my water bill is so high. I moved here from **** mi last year. I still had 3 people in the home and  1-7 of my  grandchildren over to visit often and rarely stayed overnight, let alone shower. Yet my water bill was between $70-$85 every 3 months. Here Im paying $65-$85 monthly. Thats 3 times what I was paying. I do not water my lawn and I dont have any leaks, so how is this possible? We dont shower, wash clothes or use our water any differently than we have in the past.  Again how is it possible that my bill is triple here? Also we had a water main break here in May. Our water was shut of 4 different days. Each time my hot water heater drained, we had absolutely no water for most of the day on 3 of those days. Once they turned it on, it was at least 3 hours before we got a steady, yet slight flow. Had to wait til the next morning to shower, waiting for water heater to fill. The 4th day it was only half a day, but the water heater was still drained when they shut the water off. In June when I got the bill, the meter numbers only moved slightly, to show my supposed usage. How does the meter not account for draining the house 4 times? Not to mention, the meter is under the trailer and I cannot see it, so I cant read it.

  This just doesnt make sense to me. I am not a stupid person, though Im not college educated, it just doesnt add up.

  
  Sincerely,
  
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