Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

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  Yes! Communities- Mariwood

  Indianapolis, IN 46234

• 

  Yes! Communities d/b/a Hidden Oaks

  100 Castle Dr Gainesville, FL 32607

• 

  Yes! Communities d/b/a The Breakers

  9101 Normandy Blvd Jacksonville, FL 32221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in **************** in ********, *****, a property owned by Yes Communities. I have resided in this community for 3 years. During these past 3 years, the property manager has sent messages that they shut off the water at least once or twice a month due to leaks or broken pipes. This is a constant ongoing problem where we go 3-4 hours at times without water. Our community was recently impacted by the effects of hurricane *****. I recently found out that this community has its own private water system that is not connected to the city water. One thing that is currently affecting us is that since they have their own private water system, over 200 residents are without electricity and water, whereas the city of ********, ***** is only without electricity. We are not offered any support, no compensation, nor any help to get water back on in the ******************* The property manager does not live on the property, the maintenance man is missing in action a lot of times, and the housekeeping person does not check in to see how to address these concerns. I want this company to be more responsible to help these communities that they own knowing they are continuously having water issues at this community. This is unhealthy for people to not have useable water. If they are not able to come from ******** to address issues like this, communities like this need to be on city water, so the city will take care of us.

  

  Business Response

  Date: 07/18/2024

  After speaking with management, we were informed that onsite spoke with ******* this morning over category 1 Hurricane ***** we had last week. I listened to all her concerns she had over trees behind her home because they were old and close to the power lines. She mentioned that she called CenterPoint a week before the hurricane and how they stated it was our responsibility to cut down the trees. I also addressed her concern of the water plant and how we are in the process of purchasing a generator very soon. I demonstrated empathy to ******************, and she feels a lot better now and assured her we had a team coming out to the property to take care of the trees. We consider this matter resolved at this time.

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21962473
  
  I am rejecting this response because:

  although it has now been addressed how they will now have a generator when the power goes out, it still does not fix the issue of what is happening with the water system in ****************. Per my evidence that i presented, it is too often that pipes are leaking and busting, causing tenants to be without water for hours. From the evidence I provided, you will see how often a pipe bursts or leaks. In addition, yes communities just dug out a huge portion of land, which resulted in worse flooding than before. Tenants recently received news that they are increasing lot rent, however no reimbursement or remedy for tenants when water has to be shut off when Raintree cuts off water. This is a health concern when water issues are continuously happening on the site. 
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my home in March of this year. He pulled the home out of ****************. I have been waiting for my security deposit for 4 months. I have been in contact with the park multiple times without any results. I have spoken to *****, *******, *****, and ****** when they were answering their calls. I have was hung up on by ******* on 6-12. They are notorious for screening their calls and I now go straight to voicemail. I left a message with Yes Communities and the park called me. They claim my lack of a forwarding address was to blame. I have had my mail forwarded since last November so that is incorrect. They did not have the returned check in their possession, cannot tell me the check number that was issued, nor a note from the main office. ****** is supposed to be the accountant and handling the issue. This is not the only issue I have had with the park. We lived for over a week without running water at Christmas due to a broken water meter and frozen pipe. This was not related to anything that was my responsibility, but theirs. I had to have an independent plumber come out and look at the problem because they would not. Once they found out I was selling my trailer twice they "force mowed" my lot changing me $50 per occurrence. They destroyed landscaping by running it over this the lawnmower. This was added onto my lot rent bill.

  

  Business Response

  Date: 07/09/2024

  After Speaking with management, we were informed that we were not aware of the sale and never provided us a forwarding address until 6/25/2024. We have reached out to Account Payable to start the process to reissue the check. We consider this matter resolved at this time.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to my mail box & fell in my driveway as a piece of the asphalt broke away . I have asked for a new driveway for 6 yr. It has several ************** in it. I fell on my face & was bleeding & bruised & scrapes all on the left side of my face, **************** I went to Covenant ER in ******* & had a CT. Thank goodness it was negative. 2 days later I went to the office & told the head office girl what happened & asked her if she needed to write an incident report as the company owned the driveway, I did not. She said she had never heard of such a thing. She said she would tell the office mgr as soon as he got in around noon. He never called. She is a very efficient person so I know she told him. I have pictures for validation. Because of my complaint I feel I was targeted because they mowed my lawn & charged me $60 & there were many many lawns worse than mine. I also have pictures of my yard versus others. We have had several complaints about this park as they raise the rent every year & do absolutely nothing to improve the park. When I moved in here 6 yrs ago lot rent was $325 & its now $520. With not 1 improvement in the park. We use to be gated & they took that away. They said they do background checks but we really doubt it because of the kinds of people who now live here. The roads are terrible & several people have fallen as its the only place for us to walk. When I complained about the roads they told me to go walk somewhere else. The playground has an old steel slide which I am sure is not code. Speeders fly thru here all the ************** is done. Some yards flood when it rains hard & they are told we are in a flood zone. We are not! I am not the only one who feels this way but threats of eviction scares people to much to complain. But someone has to. I could not get my pictures to load but I have several to back up my complaints.

  

  Business Response

  Date: 07/15/2024

  After Speaking with management, we were informed that they reached out a couple times with no response. The resident then responds with a text that she did not have time to speak with her today and would try to reach out to her on Monday. At the time that this was reported to our staff member, we requested pictures, the date and time of the fall, and any documentation from the hospital. The resident did not provide the requested information to complete the report to us and the incident was not brought to our attention again until a force mow occurred. Force mows are a standard practice within the community and occur weekly. At the time that she brought her complaint regarding the force mow into the community the resident came into the office screaming and would not allow any of the staff to speak and then stormed out of the office. She has yet to even answer or calls or messages. Our rent increases are determined by our home office and are comparable to the surrounding area. Market surveys are done multiple times a year to ensure that any and all increases are in line with the area. Each year we do perform capital projects that are determined carefully and thoughtfully to ensure that we are doing what is right for the community to ensure our residents live and a well-managed and maintained community. Each and every resident is held to the same application process per fair housing guidelines. If we are made aware of someone moving in that has not applied, we have steps in place to make sure they do apply and get approved for the community. If they do not comply with this, we will move forward with the proper procedures, including legal action. We have to abide by the State of Michigan's legal process when it comes to evictions or unregistered occupants. We take all reports of falls seriously when they are reported to us. In addition, we do all we can to report any concerns to our leadership team. We did not recommend walking somewhere else, no recommendations for walking areas were made to the resident. We requested more information that was not provided to us. While we have an older playground, it is not in any way an immediate safety hazard. Anytime it is witnessed that a vehicle is speeding we follow the appropriate procedures of rule reminders and violations if it is a continuous issue. All complaints of speeding are investigated; however, it is difficult to catch in the process due to the nature of the offense and the fact that anyone is welcomed into our community. This includes delivery drivers, guests, and other business. We explain to all residents that there are low lying areas due to our proximity to *********** and the general nature of the geographic area. Any areas that do not drain in a timely manner are examined. We do not "threaten" residents with evictions for making reports or having complaint. We diligently listen to all complaints and do everything in our power to rectify any situation that is of concern. We consider this matter resolved at this time.

  Customer Answer

  Date: 07/23/2024

  I have been contacted by the regional manager @Lawndale Estates on July 12th by text.  No one from the office has ever called me even though they said they did, without  a response from me.  That is a lie!  I talked to ****** @ ************.  She asked what I was looking to get out of this & I told her I just want a new driveway.  I am not looking to sue ****** I just want things to be done properly.  I just got a text from ****** who previously told me I could bypass the office & deal with her & now says if I want any info that I have to deal with the office.  I tried to email some questions to ****** & my email will not go through.  Its as if I am blocked.  I believe I am now getting the run around.  So I am not satisfied with the outcome. 
  
  There are so many things going wrong  in this park that no one would believe.  
  

  
  

  

  Business Response

  Date: 07/30/2024

  After speaking with management, we were informed that We have had multiple conversations with this resident regarding her request. It is being looked into. Our field trainer spoke with her last week, however, did let her know that on the day-to-day questions and concerns with the community that she would need to talk to the office. Her "issues" stem from multiple items she is not happy with that is our policy. I have reached out via phone and left a message again with the resident. She does not answer or return calls from our office. We consider this matter resolved at this time.

  Customer Answer

  Date: 10/04/2024

  In responce to your effort to get  my problem resolved with Lawndale Estates I am letting you know that they did not do anything to take care of the problem.  The site mgr ****** came to my home & said he had his maintaince men measure for a new driveway & that it would be done by the end of August of this year.  That was the end of it.  I left a  message with the office to see when the driveway was going to be completed and no reply.  Responding to anyone is unheard of from this office anyway.  So they, in my opinion, said I was getting a new driveway was just a statement to apease me.  I appreciate everything you have done so far to help me with my case but no results has came from this problem.  Yes Communities are raking people over the coals for money but they put nothing into this park to improve anyghing.  example:  we do not own the lot, we pay rent to use it.  Yes is charging people to mow there lawns which is not in the lease agreement.  They even mowed mine and it did not need mowing which is in most cases when they mow.  They said if you are on the list from the day before the scheduled forced mow they are going to mow it anyway even if you had it mowed the day before.  They are now charging a maintance fee for picking up pine cones in yards with pine trees.  One man was very upset & went to the office to complain about the things they had done so they evicted him and he had lived here for 20 yrs.  There is much more I could tell you but this consistant taking advantage of the people in this park has got to stop.  Believe me 90% of the people in this park wish they could move but the have no place else to go.  Like me, all they want is to be treated fairly.

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have just recently moved into my home which I rent. Upon, moving in, I noticed that the driveway may become and issue with how it was placed due to me having a low vehicle. I expressed my concerns to the community office and was assured the drive way would be redone as they agreed it was placed at a bad angle. After I moved in, the driveway repair process was taking a while to be done. I was told that it was going to be worked on for a couple of weeks and then informed the company that placed the driveway no longer wanted to fix the driveway and the community mnager was on the earch for another company to get the driveway repaired. During the waiting period, my car suffered multiple damages due to the placement of the driveway. I reached out for repairs to be covered to the community manager and was told I needed to resolve the damages to my vehicle with the original company that placed the driveway. The company that placed the driveway told me they were not liable due to the community agreeing to how the driveway was laid and okayed the job. I have reached out to Yes communities multiple times and no one will contact me back at all.

  

  Business Response

  Date: 07/09/2024

  After Speaking with management, we were informed that the driveway was replaced. In regard to resident car damages, we advised him to do an auto claim through their insurance company. We consider this matter resolved at this time.

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21952233
  
  I am rejecting this response because: The driveway was repaired after I made several conplaints before and after the damage to my vehicle. The community is responsible due to the driveway being apart of their property and having a contract with the driveway servicer, not myself. I filed a claim with the driveway servicer and Yes communities declined to help with providing photos of how the driveway looked before.  I was also informed by my insurance i am not at fault nor need to file a claim on my behalf. Yes communities would be responsible in covering my repairs.
  
  Sincerely,
  
  Te'*************************

  

  Business Response

  Date: 07/23/2024

  After speaking with management, we were informed that the resident was operating their vehicle under their own care, custody, and control. Per the lease signed to reside in the community, it states that you must have insurance on your vehicle. In the event of an incident, it is proper procedure to have a resident file a claim with their insurance and their insurance company can subrogate against the party that they feel might be responsible for the damages that were paid out by the residents insurance company. Under no circumstances is it company procedure to just pay for work to be completed on a residents vehicle without going through the proper insurance channels. We are happy to work with the residents insurance company to get this resolved. The driveway was replaced, and a picture is included. We consider this matter resolved at this time.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21952233
  
  Can a photo of how the driveway looked prior to the new driveway that caused the damage?
  
  Sincerely,
  
  Te'*************************

• Initial Complaint

  Date:06/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just get a Paid Parking Addendum from leasing office informing residents that they are starting to allow only 2 cars per house! They dont have a set day for this Addendum to take effect. According to the addendum they will allow only two cars per mobile home, and any other cars will have a fee of $60.00 per cars up to 5 vehicles! This addendum is not on the lease agreement, is also extremely expensive! Why do I have to paid extra money if I got space on my house parking area for 3 cars? Why do I have to be force to have a low quality of life? This addendum is threatening resident, because if we dont agree to get robbed by Yes Communities then ours cars will get towed, or also we are going to get evicted from the mobile home park? This dont make any sense!

  

  Business Response

  Date: 06/28/2024

  After speaking with onsite and upper management we were informed that ************** has started a parking addendum for all residents who have more than 2 vehicles parked on the site. The signed lease agreements state that each lot has a 2 car parking limit. Which means you are allowed to have 2 cars at each lot. Any other vehicles parked on the lot will require to have an addendum signed and parking decals placed for all vehicles and a monthly charge for any extra vehicles.

  The lease agreement that was signed by the resident states that they were approved for 2 cars. Any additional cars will need to be removed or the resident will be required to pay for parking on the additional vehicles.

  This parking addendum is being passed along to all residents in the community, even if the site has available space, the lease agreement states 2 car parking, management is simply enforcing the guidelines and allowing the residents to choose if they want to eliminate the extra vehicles or pay for the extra parking.

  We now consider this matter resolved at this time.

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 21912650
  
  I am rejecting this response because: Yes Communities is lying, I being a resident on this community since 2020 and I never signed any lease or addendum with a 2 cars limitation, attached is the lease agreement renewal signed by management and me! What can I do if I have family visiting me? This is unfair and also excessive! 
  

  Dont make any sense to enforce this Parking Addendum, so youre telling me even when the parking lot capacity is 2 cars people will be allowed to park 5 cars in the yard??? By City Ordinance none is allowed to park at the street, is also a hazard by Fire ******** ***** going on? 
  

  Is this the way to get rid of the ***************** Violating common sense right as resident, I perfectly know this mobile home park is a private community, but why are you forcing resident to have a low life quality? 
  

  This mobile home park is going down, pool dont open on weekends, maintence dont clean property, fence falling a part, road dont have minimum conditions, streets lights dont work properly, water meters are broken and management has being reading those manually increasing the water a sewing bill to incredibly amounts of money? What happened with the Cores and Values of Yes Community? 
  

  I really feel so bad! 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/15/2024

  After Speaking with management, we were informed that they have re-evaluated the situation. We will allow any conventional passenger vehicles to park on the site if they have acceptable parking, such as concrete or asphalt. Pavers, gravel, or any other substance will not be allowed. Only conventional passenger vehicles will be allowed to remain with no charge, providing they have the safe and ample room to park more than 2. Of course, no grass parking or parking on vacant sites. Any commercial trucks, work vans trailers or the like, will be forced to be either removed from the community or parked in our overflow parking for $40 a month. This should solve the issue and be a great resolution providing we are only enforcing the guidelines about conventional passenger vehicles going forward and not the number of vehicles. This information will be passed along to all residents, and I am personally setting up meetings for any who wish to meet with me one on one. Those meetings will be set up for next week. We consider this matter resolved at this time.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into the home on 4/1/2023 and have had multiple issues at this location in ********. The unit beside us was infested with roaches and when they attempted to resolve that issue, they came to our unit. We made several phone calls and visits to the office to get extra bug spraying services, to no avail, we finally hired our own after several months. When we left, our unit was still having issues.We moved out on 4/30/2024 and notified them within the 30 days prior that we were leaving. To date we have still not received our deposit back. We have made multiple trips to the office (no one ever there working-maintenance gentleman said many people had been looking for her ), phone calls and messages left at both local and corporate with no return phone calls. When we spoke with ******, she told us our deposit had been "credited" on May 6th, but could not tell us where it went to. She also told us that it could take 2-6 months before deposit was returned to us. I am sorry, but they did not give us 2-6 months to pay deposit, and we should not have to wait that long.Also, TN law *********, states that landlords can NOT keep security deposits for more than 30 days. We are well beyond that now.

  

  Business Response

  Date: 06/24/2024

  After speaking with management, we were informed that there was not a forwarding address provided. We have reached out to and requested a forwarding address and will be issuing check and should be receiving by end of this week. We consider this matter resolved at this time.

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21872534
  
  I am rejecting this response because: the office in ******** was given a forwarding address the day that the end of lease agreement was filed. They called today and said that the check had been sent to our old address and then returned to the corporate office. Numerous phone calls to corporate and repeated trips to office in ******** and voice messages left for them with not a single response. It has now been almost 2 months and no resolution, check should have been sent overnight to me or direct deposited into my account today. TN law states that deposits MUST be refunded in 30 days and now we are coming upon 60 days. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 06/27/2024

  Check has finally been received...

• Initial Complaint

  Date:06/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online the house is listed for ****** remodeled but they charged me ******. Thats a big difference between listed price and what they show online. Says its been remodeled.

  

  Business Response

  Date: 06/19/2024

  After speaking with management, we were informed that listing for the home from YEScommunities.com stating that the price of the home may change. The pricing change was explained to ****************** when she first came to view the home. She is now unhappy as she does not have all of her funding and has asked for a lower down payment so she can proceed with her financing. ****************** has been aggressive towards our Sales & Leasing Agent by using direct intimidation. We consider this matter resolved at this time.

  Please see the home listing below:

  *************

  SITE #***
  INDEPENDENCE STATION INDEPENDENCE, **
  3 BD | 2 BTH | 924 SQ FT | BUY: $24999 | RENT FROM: $999/MONTH
  REMODELED BEAUTY COMNG SOON! This Home has fresh paint inside and plus fresh cool seal on the roof. There is new carpet in all bedrooms and living room plus new vinyl flooring in the kitchen and bathrooms. With Multiple amenities. Please Note that the price is subjected to change at any time due to the refurb being completed.
  
  Contact us today for more information on homeownership or about this home and community!
  phone: ************** email: ****************************************************
  

  Customer Answer

  Date: 06/19/2024

   
  Complaint: 21867359
  
  I am rejecting this response because: I did not cause problems because of the deposit. 
  

  Im doing it because its false advertising.

  They never responded back after my long email. 
  

  they have changed the wording since I took my screenshot. 
  

  they also dont prorate their lot rent. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This yes! community had available units for rent on their website. So my girlfriend and I applied for one of the units to rent on May 21st. A week went by with no contact from them so I decided to call. The lady on the phone informed me that the unit I applied for was already claimed, meaning someone had already signed for it, before my application was submitted. Said I couldnt be refunded and that I should have called to verify their own website is correct. The refund policy is non-refundable however the unit I applied for I was told didnt exist as someone else already had it. Fast forward a day later and we find this place still had the unit up on their website only now its for purchase only when rent was an option for the unit originally. So with it still available that tells me I was lied to. The unit was not claimed. And with it back on their website and altered leads me to believe I was discriminated against because I opted for rent rather than purchase. Also note, the lady on the phone informed me that yes communities! are trying to make all of their communities homeowners instead of renters which just further pushes the thought that I was discriminated against if theyre actively trying to get only homeowners. In short, they false advertised on their website of what was available, lied to me about availability, and now the feeling of being discriminated against after all we were trying to do is find a new place to live.

  

  Business Response

  Date: 06/27/2024

  ************ is a very desirable community and when homes become available, they are immediately posted to our website as available and typically are spoken for within days, many times even before they are completely refurbished.  Our rental application process goes rather quickly, however, our qualification process to purchase can take up to 60 days to complete. An application to purchase was taken on this home on May 15th,6 days prior to ************************ online application and was in process, however, because we cannot predetermine if a potential applicant will be approved for financing, we continue to take applications on our homes during the sales application process in case our applicants are unable to secure a loan. ********************** was made aware that there was a pending sale on the home in question, and was told his application could be transferred to one of our sister communities of which there 10 within a 15-mile radius, two nearby communities are within a 67-mile radius, or we would contact him, when a home became available, he declined and stated he was no longer interested. We consider this matter resolved at this time.

• Initial Complaint

  Date:05/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Street parking by my neighbor's with modified exhaust. Sounds like explosion ever time starting vehicles. Over 12 complaints and no resolution. I will have to sell and loose the money I invested. Neighbor's continually park and harass. I don't want beat up or a court date. We will have to seek legal action

  

  Business Response

  Date: 05/30/2024

  After speaking with management we were informed that the owners of the vehicle mentioned in the submission have received a verbal and written lease violation due to parking on the street in front of other homes and the loud exhaust coming from their older vehicles. The neighbor has now modified their vehicle exhaust in order to lower the volume the vehicle makes when running and there have been no lease violations since. The management team has made us aware that all violation reports will be looked into but at this time there are no community guidelines being violated and we consider this matter resolved at this time. 

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my mobile home in 2022 in pleasant view since the first day of transaction with the management I was told I had to put down $15,000. I only put $10,000 ?then at closing the price went up $5,000 either I paid or I lose the place found out that management wanted someone else in there, tried calling regional management no luck the lot price keeps going up just for me. They say they emailed me a new lease but then said that it never sent so they would remove the $50.00 fee which now they said no they can't because it was sent by doc u sign this was May 2024 I've tried calling upper management all it is, is a voicemail box they refuse to give me a number of a human person to speak and keep charging me and refusing to correct it yes communities is BS they rip you off constantly I wish to leave the park but I can't because they make it impossible to move my home.

  

  Business Response

  Date: 06/03/2024

  After speaking with management we were informed that a renewal letter was sent out on February 8, 2024 informing the residents that it was time to renew their lease. In this letter it states that the lease must be signed by the 15th of the month prior to the lease expiration to avoid being converted to month-to-month status and having the month-to-month fees added. The renewal letter also states that the resident must contact the office to confirm their information for the lease to be sent to. We were informed that the resident did not sign a lease in 2023 and management was unsure if they wanted to sign a lease for 2024 because they had not heard from the residents. The 2024 lease was sent out to the resident on March 25, 2024 but it was never signed. It was then resent on April 29, 2024 after management received an email on Saturday April 27, 2024 from the resident asking when they are meant to sign the lease. This is when management informed them that the lease was sent out via DocuSign in March. The 2024 lease was signed by the primary resident on April 29, 2024 but not by the other resident. The other occupant was able to locate the email to sign the lease the next day. They were informed by management that the month-to-month fee could not be removed, however now that the lease has been signed they would not receive the fee anymore. We have attached the email thread from when the resident's visited the office on 4/30/2024. The manager was informed that the resident came into the office to ask about moving their home out of the community and that they were asked to come back when the manager was available to provide more information but management has not been contacted since in regards to moving their home. We consider this matter resolved at this time. 

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21778251
  
  I am rejecting this response because: I never received an email from your management team and they agreed that it was never sent as for 2023 least we were told thst since we didn't sign in April 2023 thst we would have to wait till next year and we never received an email from management about renewing our lease I have kept every email and when I went into the office to ask about the lease she told me that it didn't get sent out and she was sorry and would get the $50 late fee off but after I went in again she said that it did go through. this is how you do business. By lying like I said I have ever email since I started to buy this trailer and let me tell you your management team lie constantly. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/14/2024

  After speaking with management, we were informed that a renewal letter was sent out by **** not emailed on February 17, 2023, and February 8, 2024. The 2024 lease was sent out to the resident on March 25, 2024, but it was never signed. It was then resent on April 29, 2024, after management received an email on Saturday April 27, 2024, from the resident asking when they are meant to sign the lease. This is when management informed them that the lease was sent out via DocuSign in March. The 2024 lease was signed by the primary resident on April 29, 2024, but not by the other resident. The other occupant was able to locate the email to sign the lease April 30, 2024. They were informed by management that the month-to-month fee could not be removed, however now that the lease has been signed, they would not receive the fee anymore. We consider this matter resolved at this time. 

  Customer Answer

  Date: 06/14/2024

   
  Complaint: 21778251
  
  I am rejecting this response because: as I said we did not receive any docusign email and was told by the manager that it was never sent plus why would we call about signing the lease if you mailed it in February which we never received! 

  Why are we not allowed to talk to someone higher-*** I was told by management that they are not allowed to give out a phone number where an actual person answers? 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/27/2024

  We have spoken with upper management and were informed that the lease renewal notices were generated and physically mailed out on 02/08/2024. Per that lease renewal letter, which is attached, if the renewal was not signed prior to the 15th of the month their lease expired, there would be a $50 month to month fee added. Their new lease was signed on 04/30/2024 and therefore resulted in a $50 fee that was posted for **** We were informed by upper management that the resident may reach out to them via phone, **************. We consider this matter resolved at this time.

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21778251
  
  I am rejecting this response because:
  As I said we did not receive the documents in the mail or email and I would like to speak to upper management not the manager at the park why are we not allowed to speak with upper management? From what I understand we are not allowed to speak to any beyond the 1st management at the park ?

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/27/2024

  The phone number that was provided in the previous response, ************** , is the number to a regional manager. This will connect the resident with a member of management that is not located onsite and is above the onsite management team.