Reviews

This profile includes reviews for CenturyLink's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CenturyLink

  931 14th St # 10 10th Floor Denver, CO 80202-2994

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  CenturyLink

  1025 Eldorado Blvd Broomfield, CO 80021-8254

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  CenturyLink

  3030 E. Semoran Blvd. Apopka, FL 32776

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  CenturyLink

  630 N Wymore Road Suite 300 Maitland, FL 32751

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  CenturyLink

  3033 N. 3rd Street #1000 Phoenix, AZ 85012

Review Details

• Review fromRoxann C

  Date: 02/07/2023

  1 star
  Been with century link since 2016 last month January 18th the workers down the road cut into my internet line and I was without internet for 8 days. I work from home so was not able to work during that time asked them to remove the phone line from my bill that I didnt even know I had made sure to tell them not to remove the internet come February 5th they also suspended my internet and now want me to pay 208 plus. Deposit to get my internet back on when they messed up. So now not only will I not have a job I also wont be able to pay my bills and all they can say is Im sorry worse company ever to deal with

• Review fromDavid B C

  Date: 02/05/2023

  1 star
  Century Link cancels your "App" account, but leaves your service on to run up charges. I switched to ****** to get away from 105$ a month landline charges, and was told my account would automatically be closed; but only the app was closed. It shows "No balance due" on my app, which I checked often. All the time, CL is charging for more service. I still don't know if my account is closed, but received a PAPER bill for two months service plus their outrageous $17 late charge. How are these deceptive and treacherous business still allowed to exist? No Consumer Protection?

• Review fromChandra C

  Date: 02/02/2023

  1 star
  Paying for a service I'm not even getting! I'm not even asking for it to work well, just for it to work at all, consistently!!! Horrible customer support, I can't tell you how many times I've been brushed off to hold in chat line for another half hour. Then as if that wasn't bad enough, I have been having the same exact issue every single day for the last 2 weeks, I've had to contact them over 20 times! and then **** internet magically works again for a few hours. just **********************. I'm being told a company that can only guarantee a fraction of the speed works better in this location, and their customer service is stellar. this is just sad and it makes me sick that I suffered through this service for as long as I have.

• Review fromAllen W.

  Date: 02/01/2023

  1 star
  Absolute *************** and even worse customer service! Have been losing internet for the past month. Last Tuesday lost internet. Had 3 techs show up over the next 3 days. Each said the issue is outside not inside. Tried telling that the customer service rep each time, but they continued to send a tech for inside. Finally Thursday they send a tech to check signal outside. 20 minutes before he arrives, internet comes back on, so he says he can't do anything because everything is working fine. Friday night (yes the next day) we lose internet again. But now since it's after regular business hours, there is NO ONE to take our call. So since no one is there to answer the phones on the weekend, and no techs work on the weekend, we go the WHOLE weekend without internet. Monday morning comes and my wife calls them again. They tell her a tech will be there between noon and 7 pm. So she has to completely reschedule her day AND take off work to wait for a tech to show up. Nobody shows up! Nobody calls! I call the next morning and have a very ***** conversation with the rep, asking several times to speak with a supervisor. I had to ask FIVE times to speak with a supervisor. They said they would send a tech out if I could be home. I told them I could come home from work for two hours between 9am and 11am. They told me a tech would be there. Guess what? NO TECH! Called back AGAIN! They said the tech was going to be outside, so I didn't need to be there, and he would be there by 5pm. Again NO ONE showed! Mind you, all these phone calls range from 20 minutes to an hour and 15 minutes. So over the last week we have had internet a total of about 24 hours. Continue to be lied to. Continue to take time off to wait for someone who doesn't show. Continue to deal with an issue no one seems to know how to fix, nor cares. This company and their customer service are the WORST I have EVER dealt with. The customer means absolutely nothing to them.

• Review fromAlicia M

  Date: 01/28/2023

  1 star
  Weve been a small business client of CenturyLink for several years now. In June 2022, our bill suddenly tripled. Unfortunately, I didnt immediately notice, as we have paperless billing and autopay set up, and our bill had been the same for 2 years. When I contacted them, they informed me that we had requested a phone line be added, which is simply untrue. Far more frustrating than the error is the complete disinterest all of the agents Ive spoken have in setting things right. Ive gotten inconsistent information about when, how, and who placed the order for the phone line. Ive been told that it may take ***** DAYS for their abuse team to respond to my complaint. Meanwhile, we are still being billed for the phone line, which is not and has never been in use we dont have a physical phone, using a VOIP because I refuse to agree to their terms and conditions until my concerns are addressed.

• Review fromJames K

  Date: 01/26/2023

  1 star
  Was a customer for 8 plus years, after cancelling service they hit me with a phantom late fee of 20 dollars when they sent me my final bill. The customer rep was totally rude when I had to call to cancel which is total BS. Paid them for 8 years on auto pay, but the rep said they would email the final bill. The day I received it the late charge was already on it. Tried to chat online with them, but again the rep was a total a**** and since I didn't want to upgrade he disconnected on me. I will never use this company again.

• Review fromBarbara J.

  Date: 01/25/2023

  1 star
  My neighbors and I have not had landline service for one month now, despite repeated calls to the service center. They say someone over 18 must be home from 8 am to 7:15 pm but no one shows up or calls. They say it is a local outage, so they admit there's a problem. When I ask for updates so I will know their progress they say the system isn't set up to do that. Now I find that my calls are being routed to someone else's landline. This is gross incompetence at its finest.

• Review fromDennis W

  Date: 01/25/2023

  1 star
  Long story short. I have been w/o internet since Sunday jan 15tt. Been scheduled, rescheduled, lied to, hung up on, told no supervisors to complain to. Today 25th Im told tech is here by text. He was not. Told working by text. It isnt. Told codie the tech will come within the hr. He didnt. Told it will be Thursday the 26th. Get text saying Friday. Thats lot of phone time, Lot waiting. Being prisoner waiting for show up. I cant find any **** or person to handle complaints. Unfortunately they are only viable option in my area. SWFL.

• Review fromfletcher m

  Date: 01/20/2023

  1 star
  They are the only company to provide Fiber in the area however - The app is pointless, it just points you to the web page for everything - The web pages do not work, they are not function. So the phone app redirects you to the non-functioning web app - The "online agents" are prone to hanging up immediately or flat at not responding It is a shame they misuse their monopoly position in the area, as soon as there is another option I'm leaving CenturyLink in the dust

• Review fromPatrick C

  Date: 01/17/2023

  1 star
  CenturyLink DSL is still the only option for internet service at my location so they have me captive. My service agreement is for 20mbps internet even though only 15 is available at my location. It never delivers 15mbps though, and drops to less than 3 on a regular basis, 7 days per week.Now my service has been out for over 2 months. My first service call was two weeks after I went through the agony of their troubleshooting, "please give me your phone #" type questions, and "hold while I enter some information and check your account details" stall tactics. The tech didn't show up. Said he couldn't gain access but I watched for him all day and he wasn't there. When I pressed they admitted that he didn't come because the contact phone # he had for me didn't work. (they didn't ask me for one but my phone # is on my account and I repeated it to the operator at least 5 times).When I asked what number he tried they told me some old school, landline number which was no number I've ever used or heard of. When I asked why he required to call me before arriving, which was not one of the requirements I was informed of, they couldn't answer.My next service call was January 9th. This time I received an email a week or so before that my reported problem was part of an area outage and that my appointment had been cancelled. They would notify me when the outage was corrected. Well, the outage was corrected this weekend, and guess what? I don't have internet service. Shocking since they know very well that it was off nearly two months prior to the area outage.So... Guess I get to try again. I look forward to dropping these guys like the garbage they are and I wish the government would step up and out a stop to business practices like this from such large corporations who can dominate the market in large areas.