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Business Profile

Snow Removal Services

Black Diamond Enterprises Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snow Removal Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This provider is in breach of contract. My homeowners association contracted with Black Diamond to provide snow plowing and walkway clearing services from November 1 through April 30th. The walkway clearing services were not being conducted properly which led to over three inches of compacted ices accumulation and an additional six inches of snow accumulation. Part of the contract stated that they would put salt and cinder down to as needed to clear ice accumulation. I texted the company representative on Friday, February 17th stating the walkways had gotten bad and we need to discuss how to correct the issue. I also left a voicemail. There was no return call nor a return text.

    On Sunday, February 19th, I used salt to soften the ice and snow to then shovel and clear the walkways myself. On Monday, February 20th, I received a bill for walkway clearing crews that the company dispatched to our location earlier in the day. I had already cleared the walk ways the day before and had not approved of a special call out and we had never communicated after the text and call on Friday.

    I texted and called the company again to discuss the bill. No response. They sent the bill again on March 14th. I responded to the email requesting to speak with someone about the bill and to give me a call. The owner, Mariella, responded to me with pictures and said to talk to Todd. I called and emailed Todd with no response. Mariella and I exchanged multiple heated emails where they continued to claim we called them out, when no such request was done. She claimed in the emails the bill was over 30 days late and we were in violation and they will cease services. The 30 day mark on the false bill is March 22nd.

    They are now refusing to complete their contract and forcing us to hire another company for the remainder of the snow season. We would like a refund of all walkways clearing fees for the season and the amount we have to pay another company to complete the season.

    Customer Answer

    Date: 03/15/2023

    Hi, yes, this complaint is on behalf of *********** ********* Association. I’m the president of the HOA.

Black Diamond Enterprises Inc is NOT a BBB Accredited Business.

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