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Business Profile

Laundry

Washway Laundry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry.

Complaints

This profile includes complaints for Washway Laundry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Washway Laundry has 2 locations, listed below.

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    • Washway Laundry

      1711 Sheridan Blvd Edgewater, CO 80214-1301

    • Washway Laundry

      2220 N Downing St Denver, CO 80205

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/06/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 5th 2024 @ 1:45-2:15pm Spent $25, but on average spend at least $100 per month at this business. Manager continues to harass me everytime I come to this business as a paying customer. The business advertises "free dryers" but clothes have to be washed for dryers to be free. There are Zero rules or expectations anywhere in the facility. They do not specify how many dryers a customer can use at a time or the weight limit or how the dryers must be used. On this day I washed 2 $9 loads of big blankets, both polyester and SOFT cotton and 1 $7 load of various stuffed animals, *************** No one else were drying or needing dryers so I sorted the blankets & stuffed items as needed for them to dry accordingly without damage. The manager was bothered that my pillows were drying 1 item per sm. dryer and 1 SOFT cotton per sm. dryer. So he put my pillows all in one dryer and all my NEW blankets in 1 dryer and changed the temperature setting from DELICATE to MEDIUM. When voicing my concerns the manager threatened me and harrasesed me with my 10 month old in my arms. Argued with me the whole time. Did not try and find a solution, but said I wouldn't be allowed back "if i didn't follow the rules." I was a paying customer embarrassed that I had to raise my voice in front of my baby. Angry that he touched my things and could've damaged them had I not noticed what he did. I wasn't breaking any rules or bothering anyone. I paid to wash my things so that I could use the free dryers. I would like the manager to be contacted regarding this issue because this is not how a manager should be allowed to treat people, even mothers who have babies around. I would to be compensated for my time and money I spent at this business only to get treated terribly for something unspecified. Shortly after this encounter the manager clocked out and left. So there was no need to cause an issue over nothing. The person states he is the manager and owner when i attempted to get the contract info

    Washway Laundry is NOT a BBB Accredited Business.

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