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Business Profile

Bicycle Dealers

Revive Cycles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of Revive Cycles, ***************************, offered to sell me a racing motorcycle part for $676.80. I placed the order with him and he confirmed in writing that the order has been placed on March 2nd *****. I followed up for weeks asking for a confirmation number and tracking number, to which he always replied he didn't have one yet. I then called the manufacturer he ordered from directly on March 21st, who told me that ******* inquired about the part on March 2nd, but never made an account and never placed an order. I asked ******* to send me a refund on 3/23. He has refused to send a refund or reply to my messages. I have found others who have been affected the same way by *******. I want an immediate refund of $676.80

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed 6/27/2022 for a motor. This motor was advertised on their ******** business page. After visiting with the merchant via messenger, it was determined this motor would fit my needs. The merchant sent an invoice using quickbooks. The invoice was paid within minutes. A tracking number was requested. The tracking number that was sent was not correct. Further requests for a correct tracking number were ignored. When the shipping company was contacted directly, on July 11, they explained that shipment ID was a saved quote from back in May and was never picked up. Once again further messages via email and ******** were ignored. This was a transaction over $3,000 and there needs to be a refund immediately. He has refused to make any effort to remedy the situation. Please help get the money back and warn others against this fraudulent "business".

Revive Cycles is NOT a BBB Accredited Business.

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