Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract that I thought was for a year. I should have read more carefully because turns out it automatically renewed until I cancelled. I spoke to gym owner and she said to call ASF and tell them my contract was paid in full and to cancel. They take 3days to return email then they ask for my info. Then they cant find my account so I have to get account number from gym owner. Then they finally tell me I have to give 30 days. Customer ********************** should have been able to find my account and the gym owner never said anything about 30 days. My initial year was over almost 2 years actually passed. The contract was done.

  Business Response

  Date: 01/15/2024

  Thank you for reaching out. We do apologize for the length of time it took to get back to your email. The reason we ask for a member's account number is to ensure we are speaking with the right person of the account. This is a verification process we do for every member who calls or emails into our Support team when it has not been received.
  
  This account is considered past due in the amount of $42.99.To cancel your account, the following past due amounts must be paid:
  
  1. Dec Dues $19.99 (returned)
  2, ************* $19.99 (returned)
  3, Manual Billing Fee $5.00
  
  Your account is scheduled to cancel on February 15th, 2024,provided we receive payment of the past due amounts. 

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel a membership with a local health club for 2 months now. I was told to call ASF to cancel, after calling and being forced to leave voicemails I never received a call back. Fast forward to a couple of weeks ago, I am told I now have to pay a cancellation fee, which was not in the contract I signed, I was told I had to pay for 2 months because it required a 60 notice( I pay extra to cancel and pay month to month) and now some how I have a past due balance but it charges my card monthly. At this point Ill pay the $50 to be rid of this horrible company but think it is absurd to charge me extra for stuff outside of my contract.

  Business Response

  Date: 01/10/2024

  ***************************** reached out to cancel his membership on 12/31/2023. At that time their account was past due $15.00; 3 $5.00 fees from Oct, Nov, and Dec 2023, they were also informed about a $50.00 cancellation fee. Not being able to cancel based on a past due balance, they protested 3 payments of $34.99; in which, brought their account to $119.97 past due and they were assessed a Returned Item Fee of $29.00. They owed $148.97, on 1/2/2024.

  On 1/8/2024, their CC company sided with ASF and retuned a conditional credit of $104.97. The CC company now has up to 90 days to make a final decision on the protests.

  ASF cannot accept a cancellation request on a past due account. Once the $44.00 past due balance is paid, then the following can occur:

        A pending cancellation will be placed on the account for the date of 3/26/2024.

        Their contract terms require a 60 days notice, which would end on 2/29/2024. During this timeframe any and all charges due must be collected; including the following:
              - January Dues $34.99
              - January Manual Billing Fee $5.00
              - February Dues $34.99
              - February Manual Billing Fee $5.00
  

  After a thorough investigation of their contract, the aforementioned cancellation fee of $50.00 is not warranted on this contract and therefore will not be assessed.

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 21100359
  
  I am rejecting this response because:

  how can I be $5 past due for every month when it was auto drafted from my card? 
  you can eat the $29 because your customer ********************** tech had no idea what they were doing and yall cant return calls. 
  im dealing with the Gym for the  two months issue. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/22/2024

  Hello, 

  After further investigation, it was determined that the $5 fees along with the $29 manual fee will be waived. We have reached out to the gym to ensure we are good to cancel the account, and once we have been provided this direction we will reach back out. 

  Thank you. 

  Business Response

  Date: 01/29/2024

  Thank you for your patience while we worked to complete our processes. All fees have now been waived on Jacksons account, and the account is now considered cancelled effective January 26th, ****. There is nothing further owed at this time. Thank you. 

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Peice of mail from ASF payment Solutions that I will have to be charged Late fees on an account that NEVER filed for in the first place. Seeing my personal Card accounts, they had Already charged me on the 5th of December $39.50.Again looking at my accounts they are pending a charge for $25 for the late fee.I haven't received an email of any sort regarding this Account, Call Confirming such an Account.I am far beyond an explanation, let alone a filing for an account I dont know about, but to Charge a Late fee AFTER paying within the same month is disgracful.

  Business Response

  Date: 12/11/2023

  This issue is due to *****'s November 29th payment (for November 29th-December 28th), which did not go through due to insufficient funds. This triggered the $25 rejection fee he is referring to. ***** made his payment as expected on October 30th (October 29th - November 28th), however the November payment was not drafted until December 4th. The $25 fee was assessed due to this rejection in payment, and it appears this fee was paid for by ***** on December 6th. *** is willing to refund this fee provided ***** is able to show documentation from his financial institution that the funds for the November payment were in his bank when ASF attempted to draft on November 29th. *****'s next dues payment will be due on December 29th, which will be for December 29th - January 28th.

  Thank you.

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This agency does not answer calls or call back. I've also tried to log in to my online account with the email address and password I used to create the account, and it says it's the wrong password (even though it's saved in my saved passwords). When I try to select "Forgot my password" to reset it, I just get an error message. It's impossible to resolve my case with this type of service.

  Business Response

  Date: 11/07/2023

  Hello - after I researched this account, in ******************************* name, I see that an agent reached out to this member on 11/6/2023. After seeing that the account was paid current, the agent refunded the late fee that was included with the payment.

  ASF is a 3rd-Party billing company that is contracted by this member's health club to process payments on their behalf. Using an app to attempt to get ahold of ASF is not going to be successful. ASF does have 3 methods to get ahold of Member Support:

  1. Use the web-portal located at ******************************************************* - this is the best way to get ahold of an agent, as you can choose what you're needing and the case would be routed to the appropriate department, eliminating any delays.

  2. Email - ****************************************.

  3. Call our Member ********************* ************.

  If ASF can be of further assistance with this member, please have them reach out via one of the methods above.

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my gym membership in writing back in June. I did everything they asked of me, they are still charging me. I want a refund for the last two months of gym membership.

  Business Response

  Date: 09/27/2023

  For account ******* under the name *****************************, after reading the signed agreement between the member and the club, I found that the membership signed up for was not subject to the yearly enhancement fee, which was the cause for the delay in processing this cancellation request. 

  The member submitted the written request to cancel on June 24th, 2023, and the agreement requires a 60-day notice to cancel. Any charges owed between June 24th and August 23rd are to be paid to successful fulfil the terms on the agreement. The July 17th and August 17th dues payment were owed, the September 17th dues payment was not.

  I have cancelled the account and submitted a refund for the September dues payment made in error. The refund will take 2-3 business days to fully process.

  Questions can be addressed by webform at *************************************************************;

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ASF Payment Solutions contact info is impossible to find for cancellation. Phone number provided by original service provider (a gym) rang endlessly at multiple times of day, no option for voicemail. One call lasted for nearly an hour of ringing.Was current on payment at times of attempted cancellation.Unable to contact to cancel, I cancelled the credit card associated with account #************** to acquire payment, they finally contacted me. Argument over cancellation ensued; ASF refused to cancel without me paying them more money first.ASF threatened credit reporting action.No services were rendered during the contested period; no services were rendered during a previous period for which I also paid.Requesting that ASF cease and desist contact, cease and desist threats against my credit, and cancel my account.

  Business Response

  Date: 08/18/2023

  After reviewing account #******* under ************************* name, I found a monthly due, open-end agreement. These types of agreements with this particular club require a 30-day written notice to cancel, the account must be current during the cancellation process. Unfortunately, it appears that this account is significantly past due, last payment was in May 2023.

  Attendance is not a valid reason for not abiding by the legally signed agreement. Without written notice, normally in the form of an email or web-form submission, ASF is bound by the same terms and conditions as is the member of the club. ASF is a 3rd-party billing solution that some clubs may authorize to cancel agreements.

  Without this account being current - a payment of 3 months dues, late fees, and other assessed fees - ASF cannot start the 30-day notice period. Once the past due amount is paid in full, the 30-days will commence and any charges that are due in the 30-days must be paid as well, in order for the cancellation to be finalized. These are the terms of the signed agreement.

  If you search the internet for ASF, you will find our webpage - www.asfpaymentsolutions.com. On this page it is clearly marked with a tab for Support and then Member Support. Here you can submit the written request to cancel or any other billing/support related requests via a web-form. In addition, our email and phone number are provided on this page. For reference, our email address is **************************************** and our Support Line is ************, we are open from 7a-4p MDT Monday-Friday, excluding all federal holidays.

  Customer Answer

  Date: 08/25/2023

  I havent received any further contact from ASF; in fact, they issued additional charges for an ongoing membership and refused to cancel.

  Business Response

  Date: 09/14/2023

  As stated in other correspondence to this member, account #******* with *************************** ********, without the account being in a current status with ASF Payment Solutions, the account cannot be cancelled, this is stated in the signed, legal agreement.

  In addition, the member, as shown in the screenshots they provided, had until 8/27/2023 to pay the account current and start the cancel process or it would be returned to *************************** ******** for further collections effort. Failure to do so has resulted in ASF not being able, legally, to assist this member any further.

  Any further questions, comments, and/or concerns, needs to be addressed with *************************** ********, the owner of this agreement.

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20487555
  
  I am rejecting this response because:
  
  

  I was fully paid - even during a period of services not rendered - when I first tried to cancel. I explained this already.

  Your refusal to accept phone calls at various times and leaving no voicemail options, as well as hiding any other means of end-user contact, does not justify continuing to charge for services not rendered.

  Rather, your removal of the means contacting in order cancel looks far more like operating in bad faith. 
  

  Likewise, your business partner refuses to contact via official email address.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted EXTREME GYM in November 2022 to cancel my membership, making the gym owner aware of my move out of state over the phone, where he expressed he would be in contact with ASF. I continued to be billed without noticing until June 2023, where I closed my card and contacted member services. Since then, a member service rep has refused to investigate the gym or incident, claiming to have "no record" of me making contact despite me forwarding emails between myself and the gym owner and requesting that the gym owner be contacted. When I asked for a supervisor, I was told I wouldn't be connected because they would "tell me the same thing" and that they would not cancel my member unless I paid what was due.

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach someone about freezing my month-to-month subscription for over a week and i get zero response. I have called 3 times and sent in 3 emails and still no response. Never had this issue before. I get hung up on when i call and my emails and tickets end up going no where. Bad customer **********************.

  Business Response

  Date: 06/22/2023

  On 6/12/2023, an ASF Support Services Specialist setup a freeze from a phone call, CID 516-###-3816, and according to the request made by *************************** in case #********. This freeze is set to start in July 2023 for 2 months, meaning the June dues will be owed, then access and payments will be frozen for July and August, then start back ** in September.

  Customer Answer

  Date: 07/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to cancel my account with ASF payment solutions in December 2022, due to personal constraints. The person on the phone at that time was cordial and helpful. They outlined that they would also need a written statement in email sent to them with specific information. I followed through as best I could with given instructions and data.I gave them a written statement (missing my account number at that time, but they provided it and had it). They had confirmed that I would not be billed come ******* and that "If these payments are not made by this date or if you rescind any payments after the cancelation, your request to cancel will be voided and your account will remain active. This could cause further dues and fees to be assessed."I was billed on *******. I was warned that I cut the 30 day fair notice close and may be charged. So I didn't second guess it.I was billed again though in February. I wrote a very heated email, with a revised/ updated written statement (not missing anything this time), asking them to stop billing me; implying per my original call + email of intent: cancel my account. This month, I'm billed again. I wrote another response threatening legal actions should this occur again. I even called the original support line and was told by an automated message "We are experiencing a large volume of calls these days and cannot get to you. Please visit our new personalized portal." I was not told of this conversion back in December or in Emails for months. They have dropped their previous avenues of communication with me. Forcing me on a digital portal, which may not be real as i attempted to put in and it took me to some swine flu reporting site. This was handled extremely poorly on their end. I've been ignored and still billed after the fact. It's irresponsible and debatably borderline fraudulent buisness practice.150 dollars returned for excessive ********. That's all I ask. I don't want anything else to do with these people anymore.

  Business Response

  Date: 03/21/2023

  For account ******* with ASF Payment Solutions, under the name *************************, with Club 24 - I show a request to cancel and notes stating that the account was to be current in order to cancel. In this situation, there is an outstanding Club Enhancement Fee that was not successfully paid from November 1st, 2020, for $30.00. Without this outstanding charge being paid, this account cannot be cancelled. Once this is paid, the 30-day notice will take effect and 1 additional month of dues will be owed. This is outlined in the signed agreement between ************************* and Club 24; ASF is a 3rd party billing solution, that is given authority to cancel accounts when the terms and conditions are met. 

  The outstanding charge can be paid in person at the club, by accessing the member portal at www.myasfaccount.com, or by calling in and speaking to an agent who can take payment over the phone. Please do not email or use the webform to make a payment, sending full credit card info over these methods are against Federal PCI Compliance.

  As for the webform notification on our phone lines, this is a new method of getting ahold of ASF as our phone lines are very busy during the first half of the year. You can choose to call, wait on the line or get a call back, or simply use our webform for non-cancellation questions.

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19611234
  
  I am rejecting this response because:
  
  If there was a 2 year standing charge of any sort, the gym would have told me the 3 times I went in to temporarily halt/ suspend my account + membership before and during Covid. I would have taken care of it both times well before 2020, before I had to stop going to the gym to protect my elder parent from being exposed to Covid. This makes no sense. Why is this charge magically coming out of thin air at this point alongside all this excessive conduct.
   
  This is even more suspect after the fact that, yet again, I'm not being adequately communicated with, when I have the conversations in a timely and urgent manner, that this is only now being brought to my attention, and that I'd have to be payed another month due to more legalese. I've already filed a charge-back with my credit union. 
  
  There are already email exchanges between us and a recorded call from your end where I was also not informed of this charge, nor in ANY of the emails following that call. I will only disclose these publicly if absolutely necessary, I don't want any more doxing of information or individuals, even if I'm not a fan of the tone I had to take with you in hindsight. I have enough going on as it is.
  
  I'm not being charged anything further unless i see it verified via the contract with the gym with my own eyes (which I will go do; I trust the gym, not your poor handling of the situation).
  If that is something I verify within the contract, as written, with my former gym, then that is a separate issue of their handling and not communicating to me.
  You have been given my written consent. They will get *********************************************** again unfairly because both of you poorly communicated and and doing some kind of legalese entrapment loop hole within your own rules. This is all egregious.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged for the annual renewal of a gym membership on 5/3/22. I had moved, and when I noticed the $213 charge on my card I requested the membership to be cancelled which was on 5/4/22. Fit4Life wellness center cancelled my membership (account: *******) effective immediately, and put in a request to ASF for a refund. ASF told Fit4Life that the $213 refund was issued on 5/5/22. Waited 2 weeks and still no refund. I contacted the gym, and when they reached out to ASF they were told I had already been issued a refund and this matter is closed. Waited another 2 weeks with no refund. Fit4Life contacted ASF again, and ASF requested statements for my CC to prove I had not received a credit. I provided 2 statements, a May and a June statement. After reviewing my statements, *** said I could put in a dispute with them to have it reviewed further and so I put in the dispute. Since I was getting the run around from ASF, on 6/27/22 I put in a dispute with my CC company to say that the charge is not valid as I did not receive any goods or services. I receive a $213 provision credit while they review. My CC company reaches out to ASF to verify the charge, and *** tells my CC company that I owe them $213 for a gym membership. I get a resolution from my CC company, and they reverse the $213 credit to my account as they have been informed of the valid charge. After my CC leaves me hanging, I reach out to ASF to ask what I need to do to resolve this. *** said since I opened up a dispute with my CC, now they have 90 days from the transaction date to review the issue. I went ahead and waited even longer than the 90 days until today, 10/5/22. I request an update from ASF and I am told, ********* is no longer affiliated with ASF, and I need to reach out to Fit4Life for a refund." *** considers this "resolved" and they even finished the email with "I wish you luck."

  Business Response

  Date: 10/06/2022

  On account #*******, under ***********************************, with ********************* Center, I see a completed refund for $213.00 on 5/7/2022. This was confirmed by ***'s merchant Worldpay and was used in defense of a Credit Card Protest. ASF agents explained this to the member numerous times. *** only recourse is to reach out to the financial institute and inquire about the funds not being seen on their end.

  6/28/2022 - *** member went through their financial institute and protested the $213.00 payment. *** funds were removed from ********************* Center and given to the financial institute.

  6/30/2022 - *** financial institute sided with ********************* Center, by awarding the funds to them on a conditional basis. This means that the financial institute has 90 days to change their mind and award the member the funds.

  10/5/2022 - ASF was notified that Fit For Life was successful in defending the CC Protest and that the conditional funds would remain with them.

  ASF is a 3rd party billing company and, it is factual, that ********************* Center has moved on to a new billing provider, meaning, ASF no longer has the authority to refund their members.

  While the member may not be happy with this outcome, ASF must abide by the ruling of the moderator, which is the financial institution. Any further inquiries should be addressed with them.

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18172765
  
  I am rejecting this response because: To start off, I have emails from ASF telling me to reach out to Fit4Life to receive a refund. I still have all of my correspondence from ASF and never once did they tell me reach out to my credit card company to ask why the funds never hit my account. Second off, why would a credit card company give Fit4Life a provisional credit for a charge that is already posted to my account? You claim a refund was sent to the credit card company FBO Fit4Life to refund my account. If a refund was ever sent, they would not have had to issue said provisional credit to the gym because they would not be pulling money from them. Ive spoken with Fit4Life and they never received the $213 ASF claims they received. Lastly, how in the world would ASF know what is going on with the gyms billing unless they were still affiliated. *** knew a refund should have been credited, and when an issue came about after I reported the claim with my credit card company they passed the blame into the gym. *** pulled the money back from the gym when they refunded my credit card, and when the money never made it to my account and I filed a dispute, miraculously the gym was responsible. Not sure how else to put that ASF is a ***** of a company. They keep trying to say they are not affiliated with the gym, but they were affiliated the entire time there was an issue going on. Just because a credit card company has 90 days for their dispute, doesnt mean it took 90 days. The credit card company gave a final resolution on 7/11/2022. They are very skilled at pointing the blame in every direction besides themselves, and they were extremely unprofessional in willing to work with me to resolve this. They requested documentation to prove I did not receive a credit and after I send them documentation their response, as paraphrased, well we sent you a credit. If you knew I was supposed to receive a credit, and the gym received a provisional credit from my credit card company, ASF as their billing processor during this time frame should have issued a new credit and pulled the money from the gym. Somehow ASF finds it not their responsibility to do the billing/processing of a club they are affiliated with. That is one of the primary reasons Fit4Life stopped working with ASF. Too many issues, and ASF claims they are never at fault.
  
  Sincerely,
  
  *********************************