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Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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DISH Network, LLC has 277 locations, listed below.

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    Customer Complaints Summary

    • 5,006 total complaints in the last 3 years.
    • 754 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      dish network broke my contract for the second n thy said didn`t pay march bill. I paid march bill on 3 of march. i been having problem with there equipment. MR ***** contacted me n let me know if i .have anymore problem to contact him i try too contact MR ***** 5 different times got no response back.

      Business Response

      Date: 05/12/2025

      May 3, 2025



      Mr. ***** **********
      *********************
      ******, AZ 85743

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Mr. ********************* May 1, 2025, we received your complaint, dated May 1, 2025, filed with the Better Business Bureau.

      You were told you did not make a payment in March 2025, but you said that you did:on the 3rd. You expressed concern over the lack of customer service you received.

      When we spoke, I advised you that the payment we received from you on March 1, 2025,went towards your February 5, 2025, bill. Please be aware that your bill is due on the 20th of each month.

      You indicated that you are having issues with your receiver. I offered a free technician visit, but you requested for your account to be canceled. I agreed to disconnect your account without penalty and waived your final balance. I also advised you that your equipment is obsolete and does not need to be returned. 

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **********************************************
                      ******, CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had Dish for several years and just did another 2 year contract a few months ago. We have bought routers and a soundbar from them and have been perfect customers. Friday, we called because were having issues after an update ( which they fixed as soon as they got here). They set up an appointment for Saturday to put in updated equipment as we were willing to let that happen. . They made us sign another 2 year contract to do so but being we have been happy with them, we didnt mind doing so. As soon as the technician left, we realized both TVs with sound systems ( including the one we bought from DISH) were not working in surround sound. We called immediately after the technician left and again on Saturday and they sent a technician out yesterday ( Wednesday). He could not get the new Joeys to work with our sound systems after being here 2 hours. We told him we wanted the old joeys back and he said we needed ANOTHER appointment. We called today to do so and that woman blamed our stereo and wanted to have us do ANOTHER 2 year contract! We want our system to work like it did before they came and messed us our satellite and sound. And, the screen is now pink!!Right now we have a system that does NOT work properly and we want it fixed without the ** of continued contracts. This is wrong that they came and messed everything up and wont fix it without a hassle and a new contract. We have done nothing at all to deserve this from this company and at this point, we have spent HOURS on the phone and hours with technicians in our home!

      Business Response

      Date: 05/19/2025

      May 10, 2025



      Ms. *** *****
      *****************************************************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************** 30, 2025, we received your complaint, dated April 30, 2025, filed with the Better Business Bureau.

      You said you upgraded your equipment and accepted a new commitment, but your TVs and sound bar are not working. You requested your old equipment back and you expressed frustration with having to schedule another technician visit to install it again. You requested your service be repaired and you do not want to sign another commitment.

      Our records show that your technical issues were resolved on May 8, 2025.

      We apologize for any inconvenience you may have experienced.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      dish has been jerking me around on refund for equipment I returned since beginning of the year. Every time I call I get the same story to call back next day or 72 hours.

      Business Response

      Date: 05/19/2025

      May 13, 2025



      Mr. *** ******
      ***************
      *******************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear *************************** 30, 2025, we received your complaint, dated April 30, 2025, filed with the Better Business Bureau.

      You said that you have not received a refund for the credit balance on your account.

      Our records show that you were charged for unreturned equipment on April 21, 2025. On April 25, 2025, and May 4, 2025, the equipment was received at our facility. After the inspection of the equipment was completed on May 12, 2025, a refund for $472.03 was issued through the **************** card ending with 5005. Please allow up to seven business days for processing.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 05/22/2025

       
      Complaint: 23267512

      I am rejecting this response because:
      I finally received the credit. The equipment was returned back in 2024 not 2025. It has taken since the first of the year to get this resolved. I kept getting the runaround from everyone. I talked to there on at least a half a dozen different calls All lasting at least 30 minutes. 
      Sincerely,

      *** ******

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Jan 2025. I signed up for ******* service. They offered a 200$ gift card as an incentive. I asked on day of install about the card. I was told I had to paid the monthly bill for 3-6 months and then I would receive an email with instructions on getting card. I have paid 4 months of payments which are set up with automatic payments.On April ******* I get email stating that I can sign in and enter a number and claim card. There was nothing on email saying g there was a time limit to respond. I waited a few days and went through process of claiming card. They responded you have went past the redemption date. I called Dish and was told sorry but no card. I asked to speak to supervisor and told same thing. I argued with how deceptive thats was and then. He said he would send to anotherteam and should get email 5-7 days. Never received email. I called back talked to Kayan and he gave me number Of ******( which was really a company that handles **** and ********** gift card from lots of companies . They have no info from dish. They have to have 12 digit number. He told me that he had several instances of this happening with Dish customers not getting card and giving customers a run around. I called dish back and went through several people. And they tried same trick as before , call the tangle number. I said no that is not what I need. She gave me another supervisor Kaled who bragged that he was the best one to talk to. He did nothing except give me another run around. I told him I wasnt buying that and He hung up on me. This is false advertising to offer and incentive and not follow through.

      Business Response

      Date: 05/12/2025

      May 1, 2025



      Ms. ****** *****
      ********************************************************************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************** 30, 2025, we received your complaint, dated April 29, 2025, filed with the Better Business Bureau.

      You said that you received our gift card redemption email; however, after going through the process, you were denied and told that you were past the redemption date. You claim the email did not indicate that you had a time limit to respond.

      We regret any confusion; however, our email does show an expiration date for the offer to be redeemed. A review of your account reveals that you contacted us regarding your concerns and a request was made on your behalf to honor the $200.00 gift card offer. This was approved as of April 30. 2025; please allow 6-8 weeks for processing.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **********************************************
                      ******, CO 80210

      ****** ********

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dish is accusing me of chargebacks on my account, and I have no record of a chargeback on my bank account from DISH, and I want the chargebacks taken off my account.

      Business Response

      Date: 05/12/2025

      May 6, 2025
       


      Mr. ****** ******
      *******************
      Petroleum, WV 2161
       
      Re: BBB Complaint #********
      **************** - ************

      ********************
      On April 29, 2025, we received your complaint, dated April 28, 2025, filed with the Better Business Bureau.

      You said that your account reflects a chargeback of which you have no record.

      I confirmed that on April 8, 2025, we received a chargeback from your financial provider for the $48.25 payment made on March 13, 2025, using **** card ending in 4788. Please inquire with your financial provider for more information.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc: ****** / ******* Better Business Bureau
      *****************************************************************************************

      ****** Steffani 

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I became a customer in September 2024 for television reception at our seasonal cabin. Prior to committing to a contract/service agreement, I was assured that there was an option to pause service for 3, 6, or 9 months at a cost of $5/month during the pause. Additionally, I was assured that upon restarting services, I would retain the same packages/promotions totaling $118.82.Our service was paused from 12/26/24 to 3/26/25. Upon restarting, our bill increased to $147.54, and the packages/promotions were removed. After contacting customer service on 3/28/25, I was informed that any pause in service caused removal of promotions/packages, contrary to what was promised. A $20 credit for the next 6 months was promised, but only applied for one month.Furthermore, local channels were not turned back on after the pause, resulting in a prorated charge of $9.80 on our bill for 4/26/25. Our current bill is $142.98, but should be around $127 with the promised credit.I request that Dish Network honor the original agreement, apply the $20 credit for the next 6 months, and correct the billing errors related to local channels. I expect a prompt resolution to this matter. If unable to honor the request, I ask that we be able to forgo our 2-year equipment agreement and return without penalty. Happy to provide billing statements as needed.

      Business Response

      Date: 05/12/2025

      May 3, 2025



      Ms. ******* ****
      ******************************
      **********************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************* 28, 2025, we received your complaint, dated April 28, 2025, filed with the Better Business Bureau.

      You said that when you agreed to our service, you did so with the understanding you could pause it and then restore it at the same rate. You stated that you placed your service on DISH Pause, but you were billed the normal rate instead of the promotional one when you resumed service. You were provided with a $20.00 monthly credit for six months, but you would like the original understanding honored.

      When we spoke, we went over your concerns. I requested for the promotional credits to be reinstated. However, pausing the service again will cause you to lose the promotional discount.

      We appreciate that you brought your customer service concerns to our attention for internal review, and we apologize for any inconvenience this issue may have caused.

      I released you from your contract, so there would be no penalty if you decide to cancel your service at any time.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **************************
                      ******, CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a customer of ******************** for about three years. I had to sell my house as ordered by the court divorce settlement. a few day before closing i called to terminate the service and i moved to ************************** to an area that is totallt wooded. upon termination they said they are charging my account ****** termination service. they claim that a while back when i called to ask them to remove channels that i don't need that they put me. They said that i had a new contract.. I told them not to bill my account but they did it anyway. It was difficult dealing with them because it is hard most of the time understanding the customer servive ***** I called them about a week ago but got nowhere with customer service *** and the supervisor. I asked them for a telephone number of the corporate office because i wanted to state my situation to a corporate manager but they refused to connect e nor suppl me with the telephone ********* i am requestion help from you to resolve this. by reviewing customer evaluations they seem to have more complaints than evaluations. my service was in *************, Tn and my mailing address was P.O. *********************, ** . My current addresss is *************************************************. Tn. Please hel me resolve this

      Business Response

      Date: 05/20/2025

      May 20, 2025



      Ms. ***** *********
      *********************************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************************** 28, 2025, we received your complaint, dated April 27, 2025, filed with the Better Business Bureau.

      You indicated that when you called in to cancel service, you were informed you were in a contract. You dispute the early termination fee you were charged.

      Our records show that on October 15, 2024, you called in to lower your monthly payment. A review of the call found the agent clearly stated the requirement to enter into a two-year commitment and you agreed. The terms were restated in the automated phone system, and you input your account security PIN acknowledging your acceptance of the offer. As an exception, I reduced the early termination fee to $99.00 and issued a refund of $106.10 to the card charged.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dish was told10/26/24 if you decide to up my bill one *****, to cancel my service. January and February up my bill without giving me a bill. Unauthorized payment took on autopsy!!

      Business Response

      Date: 05/06/2025

      April 30, 2025



      Mr. ****** *****
      *********************************************************************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************** 28, 2025, we received your complaint, dated April 26, 2025, filed with the Better Business Bureau.

      You said that your January and February 2025 bills were more than you expected,resulting in payments being taken from your account without authorization. You requested a refund.

      When we spoke, I informed you that your monthly rate increased on January 21, 2025,as the $35.00 credit for 12 months expired. I advised you that your bill reflected a countdown of this credit, so you were notified when it would expire. Enclosed is a copy of your December 2024, billing statement showing your promotional credit countdown.  

      As you agreed to the terms of eAutoPay, we consider your billing accurate and valid. However, there is a credit balance remaining of $20.83 that we will refund; please allow five to seven business days for processing.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      Enclosure

      cc:          ****** / ******* Better Business Bureau
                      **********************************************
                      ******, CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are being charged $49.99 by Dish for ALLEGEDLY ordering something called Aew: Revolution Hde26 (which after several attempts by my son to find out from Dish what this is, they finally said it was a wrestling event.) I am an 86 year old widow who lost my husband earlier this year. I do not watch wrestling, I don't even know how to order these things on the TV. If I pushed the wrong buttons, I am sorry - but I know for sure that I did not watch any wrestling. When I asked Dish (through my son) to refund the money - they refused - they offered only to be "transparent". We have been **** customers for many years, and have never ordered anything like this before. I do not want to waste $50 on something I did not watch.

      Business Response

      Date: 05/19/2025

      May 19, 2025



      Ms. ****** *****
      4 Heraldia Ln.
      ***********, ** 71909

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************** 25, 2025, we received your complaint, dated April 25, 2025, filed with the Better Business Bureau.

      You disputed a Pay-Per-View (PPV) event (AEW:Revolution HDE26) because you insist you did not order it. You requested a billing adjustment and an apology for not being notified you had inadvertently ordered the event.

      Due to the multi-step process required to order a PPV event, we have no way of knowing when a customer inadvertently orders one and they are, generally,nonrefundable. However, as an exception, I waived this PPV event and the adjustment will show on your next billing statement.

      We apologize for any inconvenience this may have caused.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 05/19/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      please thank the business for understanding.

      Sincerely,

      ****** *****

       

    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an automatic payment to be taken out of our checking account on Wednesday 4/23/2025 for $350.00. I received an email from DISH Network this morning (4/24) stating our DISH was temporarily suspended for non-payment. I went to the DISH Network website, saw that the $350 was taken out on 4/23 BUT another $350.00 was taken out ($700.00). I called and told them of the error and the gentleman I spoke to (****) stated sorry and they would give me a $30 credit on our next bill. I said NO, I need the 2nd $350.00 refunded as our car payment was to come out of our checking account today and now the money isn't there due to the double payment. He said he would send the issue to their accounting department to review and it would take 17 Business Days for them to determine if the $350.00 would be refunded or not. I said that is absolutely not acceptable; **** couldn't help so I asked for a manager. I then spoke to *** (Manager Specialist) and he said he apologized for the error, but **** was correct that it would take up to 17 Business Days for determination. I then reiterated that our car payment was to be taken out today, but since they made the error, the car payment wouldn't go through and the credit union will probably also charge $35.00 for insufficient funds. *** apologized again but said that is their policy and he could not change it. I told him I would be contacting the BBB and reporting this issue and we may end up having to go with another TV company even though we've been with DISH for over 18 years.

      Business Response

      Date: 05/13/2025

      May 9, 2025



      Ms. ****** *****
      ************************************************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************** 25, 2025, we received your complaint, dated April 24, 2025, filed with the Better Business Bureau.

      You said you had a double payment of $350.00 post to your account on April *******. When you called to have one of the $350.00 payments refunded, you were told it would take up to 17 days. You find this unacceptable, and requested a quicker refund.

      A review of your account found that on April 13, 2025, you called in because your service was suspended. During the conversation, you arranged for a payment of $350.00 to be automatically drafted from your bank account on April 23, ************, also on April 23, 2025, another payment was made directly by you (or someone authorized to do so) for the same amount through our automated phone system.  We have no record of anyone requesting the cancellation of the April 13, 2025, prearranged payment.

      Our payment processing system requires that, no matter how the payment was made, a waiting period be imposed before a refund is issued.This is done to ensure the transaction is completed to prevent inadvertent refunds being issued against disputes, chargebacks, insufficient funds, etc.

      We attempted to send a refund to the payment method used,but it was declined by the receiving institution; therefore, a check was issued and sent to the address on file.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 05/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****
       

    DISH Network, LLC is NOT a BBB Accredited Business.

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