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Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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DISH Network, LLC has 277 locations, listed below.

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    Customer Complaints Summary

    • 5,006 total complaints in the last 3 years.
    • 754 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had dish come out and install a dish for our home after we bought our house and had a new roof installed. We canceled our dish as they kept raising our prices in or around February of 2025 upon canceling they had us send all our equipment back including the responder in the satellite dish as I climbed on my roof to take the satellite off I notice the dish installer did NOT put any caulk around or in the bolts they put through my roof upon further inspection the roof is now rotted in that area I called dish and they denied my claim for no reason then reopened the claim and ask for pictures so I sent them and they denied my request again I have included pictures to prove BEFORE I touched anything that there was NO protect around the s**** holes and the roof is now rotted they also asked for a bid for repairs which I called a local contractor who installed my roof for me and he gave a bid to fix it and once again dish denied my claim and had me send all the equipment back by making threats of police getting involved for theft as I rented the equipment I would like my roof repair at the bare minimum of the contractors price that they have and its only part of the damage cause Im sure insulation got damaged that we can see and Ill have to have replaced

      Business Response

      Date: 05/19/2025


      May 15, 2025      



      Mr. ******* ******
      ******************** A
      *******, WI 54801

      Re:          BBB Complaint #********
      ************

      Dear *************************** 24, 2025, we received your complaint, dated April 24, 2025, filed with the Better Business Bureau.

      You stated that you opened a damage claim with DISH Network,as you said that the mount for the satellite dish antenna was not properly sealed, and the roof around it is now rotted. You stated that the claim was denied, and you requested that the damage to the home be repaired.

      Damage claims are handled exclusively by our Damages Team; please contact your claim coordinator directly at *************** for assistance.

      Sincerely,



      ***** *******
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ***** *****

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been an ongoing issue. I have been with Dish for over 20 years. So, hasn't always been easy to work with Dish. This Tv is not used all year long. It is at a camp site. Therefore, we were having a difficult time getting signal. A technician came and gave us a PROMOTIONAL ******. Did not want it, but he gave it to us as a promotional item until 7/15/2026. Each month I am getting charged for the additional equipment, BUT I HAVE A PROMOTION. I call and it takes most of my day to speak to someone and they are so very difficult to understand and are usually NOT HELPFUL. I am tired of the battle each month for my ***** promotional credit. It was NOT A ONE TIME CREDIT. IT IS GOOD UNTIL 7/15/2026. I will attach a copy of my statement and where the promotional statement is.

      Business Response

      Date: 05/20/2025


      May 20, 2025      



      Ms. ******** *******
      ****************************************

      Re:          BBB Complaint #********
      ************

      Dear **************************** 24, 2025, we received your complaint, dated April 24, 2025, filed with the Better Business Bureau.

      You stated that your equipment was upgraded to a ****** receiver under a promotion for no cost and no price increase for two years. However, you found that you were not receiving the promotional pricing. You indicated that the account is set up at a campsite, not a permanent residence. You requested to receive a billing adjustment.

      We spoke by phone on May 20, 2025. I advised you that our ***** receiver would work better for your campsite. We set up an installation to change the equipment, and I applied credits to bring the current amount due to $62.31. After the installation is completed, the monthly rate should be $65.82. You agreed to this rate and resolution to the issue.

      Sincerely,



      ***** *******
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ***** *****

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been real sick for the last year and didn&#**;t watch must tv. Recently I watch the local channels on the local stations and don&#**;t watch much tv. I found out around April 3rd that the stations were not working right. I called them and told them about it. I noticed that my DISH was laying on the ground, it rotted off and was on the ground. They charge me $130 a month and got the same thing as my sister. She only pays $70 a month and I have tried several times for them to go down and they won&#**;t go down. I have been with them for over 11 months and they said I have to pay $20 a month for the next several months. I told him I am not under any contract. I told him I was not under any contract with them. I don&#**;t feel like I should have to pay $20 a month for the next couple months because I have been with them for over 11 years.

      Business Response

      Date: 05/06/2025

      April 29, 2025



      Ms. **** *********
      ***************************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************************** 25, 2025, we received your complaint, dated April 23, 2025, filed with the Better Business Bureau.

      You said that you canceled your service because you had no signal due to your satellite dish being blown over. You also expressed concern that you were paying more than others. You indicated that you did not agree to a new contract; therefore,you disputed the early termination fee.

      A review of your account reveals that when you called in to disconnect your account, you did not mention your service was not working. In the interest of customer service, I waived the $40.00 early termination fee anyways.

      We regret losing you as a customer and thank you for your patronage.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **************************
                      ******, CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Discussed in chat on 3/10 to lower bill i was offered ******* added at a discounted price of $10.99 saving $7.99. I was sent an emailed linked my ******* account to dish thought everything was good. got a **** i was charge $17.99 for ******* and a proration of 3/10-3/31 of $11.68 i chatted numerous times was disconnected 3x in mid chat to have to start all over again. I was never told on 3/10 that i had to go in and accept an offer and now dish refuses to fix the bill or to credit any off i told them to just take it off i was told if i do that they wouldn't be a charge was told again there would be

      Business Response

      Date: 04/30/2025

      April 25, 2025



      Ms. ***** *****
      ******************************
      ********************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************** 22, 2025, we received your complaint, dated April 22, 2025, filed with the Better Business Bureau.

      You said that you were offered ******* at a discounted price of $7.99, but you were billed the full price. You stated that you attempted to resolve this matter with customer service, but you were unsuccessful.

      A review of your account reveals that the issue was resolved when you contacted us, as you were not receiving a $7.99 discount towards the $17.99 price. I applied a $30.00 account credit to offset the charges you incurred.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **********************************************
                      ******, CO 80210

      ****** ********

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started 2/21/2025, called Dish because message was on our tv, called the said bill was not paid, our account is set on autopay for $137.43 every month, they raised the bill to $139,63, so I call the bank and raise the limit to that amount, a couples month later (April) another message, called again they had raised the bill again to $147. 63. I explained again if you raised to bill higher than the limit its not going to pay. I paid it with the *** and set this on autopay again, called the bank to raise the limit again, On 4/20/2025 another message, called Dish they said I had a pass due balance from bill not paid in February, I pulled bank records showing it was paid and somehow they done a price lock of which I would have agreed to by putting in our pin# which I did not, After talking with 3 of their ***s in the last 3 days, they refuse to cancel our account without paying $540.63 which they said was pass due amount and early cancelation which neither are true. I offer to email or send a copy of statement from my bank of payment and I did not agree to price lock or give my pin#. I just want this account canceled and charged no fees and a return box to be sent so I can return their equipment.

      Business Response

      Date: 05/09/2025

      May 7, 2025



      Ms. ***** *****
      *********************** N.
      ******, AR 72645

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************** 22, 2025, we received your complaint, dated April 22, 2025, filed with the Better Business Bureau.

      You said your bill increased from $137.43 to $139.63 and then to $147.63. You were informed of a past-due balance from February 2025 and your bank statement shows the payment being sent to DISH Network. You disputed the early termination fee and you said customer service would not cancel your service without charging this penalty.

      When we spoke, I informed you that your bill went from $139.97 to $147.43 because the $7.00 courtesy credit for three months you were receiving ended.

      The $139.97 payment will be applied; please allow ***** hours for it to reflect on your account. The remaining balance for service rendered and the early termination fee remain valid, as you canceled service while in a commitment.

      We apologize for any inconvenience.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 05/09/2025

       
      Complaint: 23235469

      I am rejecting this response because: This is the email that DISH sent to me: And as stated only the last Dish **** told it was a (pass due amount} and tried several times to resolve this issue by getting an email to send copy of statement.  Dish customer service **** would not give me an email, it was only till I filled a complaint with the BBB did I get an email and was able to verify that that payment was made. With that said, the Dish **** said it was $147. something and could lock it in at that price but then turn right around and said balance was $160. I told no we are doing that. Please see copy & paste of last email recieved from

      ****** *****@ ********.

      I consider this account paid if full and closed. 

    • Initial Complaint

      Date:04/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dish Network continues to raise my monthly service fee astronomically. Every time I call customer service I am given numerous excuses as to why they cannot keep my rate at a fair price. As of most recent, I was promised, that my rate would stay around ***** a month, for close to a year, and now it is up to approximately ******. This pattern, of greed, from this company, has been taking place for too many years now. Also, I have been a loyal customer since 2001. I would like to have money refunded for the difference in cost from the ****** to that of *****, and also to have my account constantly be price gauged.

      Business Response

      Date: 05/06/2025

      April 30, 2025



      Mr. ****** ****
      ***************************************>******************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************* 29, 2025, we received your complaint, dated April *******, filed with the Better Business Bureau.

      You expressed concern that we continue to raise your monthly rate. You recently experienced an increase from $89.00 per month to $130.00 per month. You requested a refund for the months you were charged $130.00. You also would like your monthly rate to remain at $89.00 and to be monitored to ensure it stays that way.

      Our records show that credits totaling $62.00 per month ended, resulting in the increase. On April 29, 2025,you were granted a monthly credit of $40.00 for a period of 12 months and an additional credit of $10.00 per month for three months. These credits lower your rate to $86.10; however, once the $10.00 credit expires, your monthly rate will adjust to approximately $96.10. We do show a one-time increase to $158.10;however, after credits were applied, it was adjusted down to $126.10;therefore, a refund is not warranted.

      It is important to understand that the $40.00 credit referenced previously is not a price lock or guarantee and your rate can be affected by future pricing adjustments.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with DISH Network on 2/26/2025. Per phone call, the ***resentative told me they were giving me ******* with advertisements, and a P***aid $300 **** card was coming after 30 days. After 30 days, they said Wait for it, I have been waiting. Any time i call or message them, they transfer me around and then tell me a Ticket has been opened to nothing. On 2/26, the call was monitored, and the *** promised me I would get the $300 p***aid card, which I could use anywhere I wanted to. I have been going online to their chats, ******** Messenger, and all they do is let's open a ticket or pass me around on phone calls to call different ***** numbers. This is very frustrating.

      Business Response

      Date: 05/12/2025

      May 10, 2025



      Ms. ***** Ram
      ***********************
      ********************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. ************** April 21, 2025, we received your complaint, dated April 21, 2025, filed with the Better Business Bureau.

      You said that you were offered a $300.00 gift card for establishing service, and you were informed you would receive the card within 30 days. You said you were not provided a resolution by customer service, and you requested to receive this gift card.

      A review of your sales call found that no gift card was offered or mentioned; therefore, one was not, and will not, be issued.

      We apologize for any inconvenience.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got dish in October , signed a contract for two years at ****** a month and now they are saying they raised it in September, even though I signed a contract for set amount for two years Made two payments in March and they say I still owe 380 I have paid ****** since October ****** times 6 months is only ******

      Business Response

      Date: 05/06/2025

      May 1, 2025



      Ms. ****** ******
      *********************************
      *******************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear *************************** 21, 2025, we received your complaint, dated April 20, 2025, filed with the Better Business Bureau.

      You said that you subscribed for service in October 2024 for $120.00 per month. However, in September 2024 your rate increased, and you now owe $380.00 even though you have only paid $771.00 since activation. 

      I sent an email with the following information to the email address *************************** you provided in your complaint, but it was returned as undeliverable.


      A review of your account found that just after activation, you canceled AutoPay causing you to lose the $5.00 per month discount. Also, in October 2024 the cost of local channels increased by $2.00. These two adjustments increased your monthly rate to $127.00 and adjusted taxes. Please note that your two-year guaranteed price is for your core package only: the Americas Top 250. 

      You missed your November and December 2024 payments and requested a payment extension on December 22, 2024. This added a $12.00 late fee and a $15.00 payment extension fee to your balance. Subsequent payments did not make up for the shortages, which resulted in a balance carrying over from month to month, plus a $12.00 late fee each month. In addition, you still have a leased receiver in your possession, and you will be charged an unreturned equipment fee if it is not returned. 


      As a courtesy, I waived the $340.00 early termination fee and the $25.00 return shipping fee. This reduces your balance from $662.70 to $296.20, which is valid for service rendered.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I call Dish N/work to finish with the service on the 17th of April 25 but they said I have to pay $450.00, I said him that I didnt ask to up-grade the system but their sales agent in *********** said if dont up-grade then you system will not operate with most of channel. I even asked will it cost me any extra they said no even I dont need the service. They changed to ******.I have with DishN/work for over 14 yrs

      Business Response

      Date: 05/15/2025

      May 9, 2025



      Mr. ****** ****
      **************************************************************************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************* 22, 2025, we received your complaint, dated April 18, 2025, filed with the Better Business Bureau.

      You said that you called in to disconnect your service on April 17, 2025, and you were informed that you would have to pay an Early Termination Fee (ETF) of $450.00 for upgrading your equipment. You said you did not ask to upgrade, but the agent you spoke with told you that you would not receive most of the channels if you did not.

      As stated in my email to you today, I reviewed your March 11, 2025, call and found that the agent disclosed the requirement to enter a 24-month contract and that cancellation before the end of the contract term would incur an ETF of $20.00 per month remaining in the contract. However, as a courtesy, I waived the ***. Please feel free to cancel your service without penalty at any time.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** / ******* Better Business Bureau
                      *************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Dish Network customer service on 4/15 to cancel my service. I have been a customer for 15 years. I spent almost 15 minutes on the phone with a representative. I noticed today that my ************ is still active. I called and again spent nearly 30 minutes on the phone. The representative stated they had no record of my call, and my service had not been cancelled. They would not retro the cancellation, because they "could not". I offered to provide a screen shot of my call, and the representative continued to say they had no notes on the account. After being a customer for 17 years, I will not be returning to Dish out of principal. had I not caught the mistake, i would have been responsible for the ongoing service that I had cancelled.

      Business Response

      Date: 04/30/2025

      April 25, 2025



      Ms. ******** *****
      ************
      Glide, OR 97443

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************** 17, 2025, we received your complaint, dated April 17, 2025, filed with the Better Business Bureau.

      You said that you requested to cancel your service on April 15, 2025, but it was not done until you called back in on April 17, 2025. You were also informed there was no record of your cancellation request on April 15. You requested a billing adjustment.

      Our records show your service was canceled on April 17, 2025.The agent you spoke to waived the $25.00 box return fee. Any additional compensation request is declined.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 04/30/2025

       
      Complaint: 23217845

      I am rejecting this response because: This does not address the poor customer service received after being a customer for nearly 20 years. I was not requesting any additional compensation, however, this is not a satisfactory response. 

      Sincerely,

      ******** *****

      Business Response

      Date: 05/09/2025

      May 7, 2025



      Ms. ******** *****
      ************
      Glide, OR 97443

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. **************** May 6, 2025, we received your rebuttal, dated May 6, 2025,filed with the Better Business Bureau.

      You continue to express dissatisfaction with the customer service you received.

      We regret if you found our response unsatisfactory. We do strive to provide the best customer service in the industry, and we apologize for your experience and your feedback is much appreciated.

      Please note: any disciplinary actions will be handled internally and not shared; however, we take this seriously, and the appropriate personnel have been notified.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

    DISH Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

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