Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DISH Network, LLC

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  Dish Network

  1704 9th St Wichita Falls, TX 76301-5003

• 

  Dish Network

  1285 Joe Battle El Paso, TX 79927

• 

  Dish Network, LLC (Central Florida)

  12315 W Colonial Dr Winter Garden, FL 34787

• 

  Dish Network Service Corporation

  217 Fisherville Rd Concord, NH 03303

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Dish Network around April of this year. We asked to have our pkg reduced with the intention of disconnecting our service in a few months. We told the service rep we wanted to make sure that this wouldnt renew a contract. The service rep helped us and said that we couldn't make changes for 30 days. We waited for 30 days, called to remove it entirely and was told we were in a contract and verbally agreed over the phone. We never agreed to a contract. I've tried to ask nicely and get out of the contract that we never agreed to. The reps told me that I would need a subpoena to get "proof" that we agreed verbally. It was never said that reducing our bill would put us in a new contract. They said we now have to pay ****** dollars to get out of this "contract we didn't agree too". I'm hoping that you can help us get out of the contract that we never signed or verbally agreed too. We have been long term customers for 15 years and just wanted to go to streaming as its cheaper and more channels we like.Thank you,********************* ************

  Business Response

  Date: 09/14/2022

  September 8, 2022
  
  
  
  
  *************************
  409 ***************.
  **********, ** 12944
  
  Re:          BBB Complaint #******** 
                  **************** ************
  
  Dear ****************:
  
  On August 26, 2022, we received your complaint, dated August 24,2022, filed with the Better Business Bureau.
  
  You said that in April 2022 you contacted us to have your package reduced with the intention of canceling service altogether within a few months.You informed the agent at that time you did not want to renew a contract. The representative informed you that no changes could be made within 30 days;therefore, you waited the allotted amount of time then called to cancel service and were informed you were under contract.
  
  When we spoke on September 8, 2022, I informed you that I reviewed the April 27, 2022, call. Your husband was advised by the agent of the requirement to enter a 24 month commitment. He was informed a second time--when he was placed into the automated system--which required the account security code to be entered to accept the terms of the commitment.
  
  Nevertheless, I agreed to waive the early termination fee as an exception. I also scheduled the account to be disconnected on September 12,2022, and I explained the leased equipment is obsolete and does not need to be returned. You will receive a prorated final bill.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  
  ***************************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: 8:00 am-4:30 pm MT (M-F)
  **************
  
  cc:           ****** /******* Better Business Bureau
                  ************************************************************************************************************************************************************* 80210
  
                  *****************************

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************
  

   

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to signing up for ******** I researched on line and found that ******** including their Authorized Resellers, advertised that the *** network was available in the ***************, ** local channel package. I specifically asked about this when signing up as it was a deal breaker if *** was not included. I was assured that *** and the affiliate CW channels were included. After subscribing, I find that this is not true. There is no *** (or CW) my channel lineup. I have called Dish many times, including calls within the 3 day cancellation period, attempting to cancel the service with no early cancellation charges. During these calls it is my opinion that I was not told the truth about the availability of the *** network in my area by most Dish employees in order to stall. I was finally informed by one Dish Employee that there has been no *** in my area since February of 2021.I feel that Dish misrepresented their product to me during the sale period and because of that misrepresentation are in violation of the Uniform Commercial Code, Section 2. In my opinion, Dish has dishonestly stalled past the three day cancellation period and two monthly ******** on a product that I am only using to check for the missing ***.I am requesting: Immediate cancellation of the service without an Early Cancellation fee. No shipping charges for the return of the Dish equipment. The up front refund of the Leased Receiver Fee charges to my credit card of $122.46 for the equipment delivered for the installation. Any subsequent monthly charges to my credit card on file from the date of this filing with the Better Business Bureau.

  Business Response

  Date: 09/08/2022

  September 7, 2022
  
  
  
  ***********************************
  15525 *****************.
  ***************, ** 33908
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ********************:
  
  On August 23, 2022, we received your complaint, dated August 22, 2022, filed with the Better Business Bureau.
  
  You said you were provided incorrect information during your sales call.  You requested a refund of all monies paid and any charges for subsequent service, the waiver of your early termination and return shipping fees and the cancellation of your account.
  
  I attempted to reach you at ************** on September 6 and 7, 2022, and I left two voicemails.  I also emailed you at ******************.
  
  In my last message, I pointed out that your 24-month commitment was waived on August 12, 2022.  The Senior Resolution Specialist you spoke with on August 8, 2022,advised you that they would review your sales call for misinformation.  As it was indicated you would have access to CBS, the agent waived your early termination fee and attempted to contact you with this information at phone number ************** on August 12, 16, and 22, 2022.
  
  As equipment return and disconnection disclosures must be provided to you, please contact us at **************** in order to disconnect your service.
  
  While we sincerely regret any confusion or inconvenience, we are unable to waive charges for service rendered as you opted to keep the service active after being advised your 24-month commitment was waived.  As a courtesy, I waived the return shipping fee.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************
  Sr. Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
  *********************

  Customer Answer

  Date: 09/11/2022

   
  Complaint: 17750873
  
  I am rejecting this response because:

  The response from this business contains errors about communications with me from the Senior Resolution Specialist.

  It does not satisfy my original request for settlement.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year ago I switched tv providers from dish to direct tv. I called dish and told them to discontinue service. Their rep told me I could put a hold on their service if I liked for a minimal fee. I told them no. End the service. Fast forward, after numerous conversations with them and others, they finally ended my service in may of this year even though I had told them to end it months ago. Now they say I owe a couple months service with them. I dont believe I owe this money. I even asked. If they wanted their equipment back. They said no its to old. Anyway. I paid them $213 that I dont believe I owed and now they was $254 which I dont believe I owe.

  Business Response

  Date: 09/15/2022

  September 14, 2022
  
  
  
  Mr.***************************
  21941 *******.
  ********************, ** 98284
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ********************:
  
  On August 23, 2022, we received your complaint, dated August 21, 2022, filed with the Better Business Bureau.
  
  You stated that you canceled your service over a year ago. We offered to pause it,but you refused. After multiple conversations with customer service, we disconnected your account in May 2022. You paid us $213.00. You expressed concern that you now received a bill for $254.00.
  
  A review of your account shows that this issue was previously addressed through the ********** ************************* Enclosed is a copy of our response for your review.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Hours: Mon-Fri 8:00 am to 4:30 pm MT
  **************
  
  Enclosure
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *****************************

• Initial Complaint

  Date:08/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dish has constantly failed me as a customer since April of 2022. I went for several months without even receiving a bill and finally called them on June 22, 2022 to find out why I was no longer receiving a monthly statement. **** informed me that my account had been changed to an electronic bill and mypast due balance was $296. I told **** that I had not received any emails or communications from Dish since receiving the March bill that's why I was calling. I was promised that I would receive a paper bill in the mail each mo. and also receive a $20 credit for my trouble. On July 14, 2022 I spent 2 hours on the phone with ****** in the ************ discussing my account because I still had not received a bill. I was assured that my next bill would be in the amount of $72.28 and would cover the period 8/4 - 9/12/22 afterwards my mo. **** would be $94.78 for the next 12 months. On 7/26/22 I received my first paper bill and it was wrong! It was for $29.78. On 8/21/22 I received a text msg saying my balance is $124.56. Now how did they get that? So I called Dish again today and spoke with **** who constantly spoke over me while I was asking questions about their billing issues. **** couldn't explain why the balance was $124.56. I did the math and explained to him how they got that amount but my question is what happened to the $72.28 I was supposed to owe according to their ************? This is unacceptable that as a Loyalty customer of several years they are now for some reason incapable of sending me a bill every month and insuring it reflects a correct balance. Ridiculous and unacceptable. I have consistently informed **** since this problem began,, when they can send me a correct bill, the account will be paid on time as the many years before. However, this is a problem that warrants reporting as I'm sure it is probably happening to other customers like me who just want to receive a correct bill on time so they can pay it. Your assistance is appreciated.

  Business Response

  Date: 09/16/2022

  September 15, 2022
  
  
  
  *************** Thurston         
  429 **********.
  ****,** 75569
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ********************:
  
  On August 23, 2022, we received your complaint, dated August 21, 2022, filed with the Better Business Bureau.
  
  You stated that you have had billing issue with DISH Network since April 2022. You said you thought you had resolved your issues on July 14, 2022, when you were told your next bill would be $72.27 and then it would be $94.78 for the next 12 months. Instead, the next bill was $29.78 and the following bill was $124.56.You requested your bill be corrected.
  
  When we spoke on September 14, 2022, I explained that your account was converted to electronic billing as part of a billing initiative that was communicated via email. You called DISH Network inquiring as to why you had not received a bill,so we explained what happened and placed your account back on paper billing, but our system switched it back to electronic billing. We have since corrected this to prevent this from occurring again. The bill dated July 19, 2022, was for $29.78 due to the first two $40.00 credits being applied for your new promotion.Your August 19, 2022, bill was $124.56, due to your July bill not being paid.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Hours: Mon-Fri 8:00 am to 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *****************************

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 17748438
  
  I am rejecting this response because: As of this date, 9/20/22 I have not received a bill from Dish Networks yet and am therefore unable to verify that I will begin to receive monthly paper billing statements again or that the amount billed will be correct.  I was able to speak with ******************** and feel that he performed a thorough review of my account, has a good understanding of the actions that lead up to my complaint and offered acceptable remedies. I am now waiting to see if the remedies offered will be carried out. I will be happy to provide an update as soon as I am assured the issue has in fact been resolved.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two homes and I live four hours away from **********. My cable went out and I called and they send someone to fix it. However the guy just left about 100 yards of cable laying on the lawn without burying it. Dogs are dragging it away. I have repeatedly told them this. They were to come today and bury it so I drove four hours and they tell me the DIG permit THAT THEY TAKE CARE OF expired two days ago. Now why would they not have checked into this. And they told me this literally five minutes before they were to be here. Im furious. Can you do something ?

  Business Response

  Date: 09/15/2022

  September 14, 2022
  
  
  
  Ms.***************************;            
  705 ************.
  **********,** 28472
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ******************:
  
  On August 23, 2022, we received your complaint, dated August 20, 2022, filed with the Better Business Bureau.
  
  You stated that we sent a technician to your residence to resolve a technical issue,and they left a cable exposed in the backyard. You scheduled a new technician appointment to come right back out and fix it, but before arrival they called and stated that the dig permit expired, and they would not be able to complete the work until the ground could be marked.
  
  You responded to my email and confirmed that the cable had been buried, but you would be canceling your service. I informed you of the requirement that the ground be clearly marked to be able to bury cable lines or install a pole mount. I offered you a one-month credit as a courtesy for the inconvenience,which you accepted.
  
  If there are further questions or concerns about this issue, please feel free to contact me at *************.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Hours: Mon-Fri 8:00 am to 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *****************************

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New Dish customer. Changing billing date, told to turn autopsy off, pay manual turn autopsy back on. I did this first of the month. Next thing I know they took out another $177.43 for my September bill. This was all done August 2nd and 3rd. I live on disability and my budget is extremely tight. I needed that money back in my account . Was told as a courtesy they would this time. A week or so later I was informed that my debit card declined the refund. Have been told all sorts of different things I had to get a different approval when I turn my auto pay back on it said I had a zero balance. They assure me that couldn't be the case I asked him to please check and check the timing because there was a bill evidently just generated but was not showing yet on my app again I live on disability and every dime is strictly budgeted. They want to send me a paper check now, another 7 to 10 days. I don't mean to sound so dramatic but I kind of wanted to eat this month. I did what they told me to do I didn't know September bill would come out the 1st of August i called my bank to see if the money had even been tried to put on my debit card they said nothing shows no incoming activity at all. Please any help you can give me would be appreciated

  Business Response

  Date: 09/02/2022

  September 2, 2022
  
  
  
  ********************************
  5739 ****** Way
  *********, ** 99006
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear **************:
  
  On August 22, 2022, we received your complaint, dated August 19, 2022, filed with the Better Business Bureau.
  
  You indicated that upon changing your due date you were told to turn off the automatic payment feature and manually turn it back on. You said you did this at the first of the month and another $177.43 was withdrawn for your September bill. You stated that you needed the money back in your account so you requested a refund. A week later, you were told that your financial institution declined the refund, and you were told that a paper check would be sent by mail, which would take up to seven additional days for delivery. You said the bank denied that an attempt was made to process the refund.
  
  When we spoke by phone, I confirmed that our attempt to process your refund was declined by your bank on August 17, 2022. The following day, a refund check for $177.47 was mailed out, which you confirmed has been received.
  
  We appreciate your feedback, and your concerns will be shared internally with the appropriate personnel.
  
  We strive to provide excellent service and regret that your experience was unfavorable.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: Monday - Friday 7:00 AM - 3:30 PM MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *********************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a DISH customer for 8 years never missing a payment. On 8/2 I called DISH to cancel my service. They want to know why otherwise they cant go too much further. So I explained that were retiring and DISH is too expensive. Finally a technician was scheduled and remove the antenna and mast in my yard and remove the boxes. I payed *****. Technician was scheduled on the 9th, between 8am and 12pm. Then emailed that now the time has been changed to 9am and 11am, Then emailed changing time again to 11am and 1:30pm. Initially when we set up we gave DISH a window of 8am and noon, because we had appointments in the after noon. So after the last change we cancelled as we wouldn't be able to accommodate the 1 and 1/2 hours needed. We rescheduled for August 12th. That worked out fine. I called DISH on 8/12 wanting to know why I was charged ****** and the representative said that I was billed until the technician removed the ***** That's not what I was told originally I told her, I was assured that my service was ended on the 2nd. Then she said that until they receive the equipment is when the service is cancelled. Well I explained that your technician couldn't keep the original set appointment. Got transferred to the billing ***** and discussed all this again with an associate. She agreed to refund me and assured me that everything with my account was fine. On 8/12 $****** was credited to my account. I get an email for another bill due on 8/27 for ****** for 8/13 to 9/12. I called again and talked to a rep and explained that I dont even have the equipment a tech took it all on the 12th. I told them I wanted auto pay taken off my account. So they transferred me to a resolution specialist who told me that the bill was for earlier service. I told her to listen back recordings and she would see that my account was closed. **** telling me that she is not able to turn auto pay off. Who else is able to turn off auto pay if not the company.

  Business Response

  Date: 08/31/2022

  August 31, 2022
  
  
  
  ***************************************
  W235 ********************************************************************* 53103
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ************************:
  
  On August 22, 2022, we received your complaint, dated August 19, 2022, filed with the Better Business Bureau.
  
  You said you disconnected your account and had a technician pick up all necessary equipment. You indicated you continued to be billed without your consent. You requested AutoPay be removed and for all billing to cease. 
  
  I confirmed that the equipment has been removed from your account, and your account has been disconnected. Autopay was removed on August 22, 2022, and your account is at a zero balance.
  
  We strive to provide excellent service and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  *********************************., #*** 
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct 2017 my services was coming off a hold that I had put on in April 2017. I informed Dish that I was cancelling my service. Dish informed me that I need to return the equipment before Dish can close out the account, and Dish would be sending me a box so I can ship back the equipment back. In January 2018 I reached out to Dish asking where the box is so I can send the equipment back. I also mention that I was still being charged. Dish apologized for not getting the box out and informed me that that account will credit back to $0 once the equipment was received. I sent everything back and then and a couple months later I got a notice that I had a past due bill. I reached out again and went over the issue again, and was told they couldn't find the original notes but did see that I called in January and where I mentioned I have been waiting on the box. **** then said would take care of this, since I had been a long time customer. I assumed everything was done, since I had no more bills from them. Later I got a collection notice from a third party that it was turned over to them. I have talked to the collection department a couple times explaining to them what has been going on. The collections department said they would file a dispute on my behalf, but it appears that this has result in nothing and I am still in collections.I fully enjoyed dish over other cable companies, but we realized that we were just too busy and didn't have time for TV. Unfortunately it looks like they don't care about their long time customers, and I just want to be done with them.

  Business Response

  Date: 09/08/2022

  September 8, 2022
  
  
  
  Mr. *****************
  6714 ****************.
  ***********, ** 93312
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ************:
  
  On August 22, 2022, we received your complaint, dated August 19, 2022, filed with the Better Business Bureau.
  
  You stated that you canceled your service in 2017 and returned your leased equipment. However, you stated that you never received the equipment return boxes until after unreturned equipment fees posted to your account. You said you were advised that your account would be credited down to $0.00 after the equipment is received. You requested that we waive your account balance and cease collections for this balance.
  
  I attempted to contact you by phone at ************** and ************** on August 29, 2022, and September 8, 2022. I was unable to reach you on both occasions and I was unable to leave a voicemail. I also attempted to contact you via email at ****************************.
  
  Please be advised that your final account statements show that the $223.82 account balance is for services provided prior to disconnection of your account. Enclosed are these statements for your records. Our records also show that your leased equipment was removed from your account on February 12, 2018. As you were never charged for this equipment, no billing adjustment is due.
  
  I attempted to locate a call in which you were advised that your account would be credited to $0.00. However, I was unable to verify that you were given this information. As this call is more than five years old, we maintain that it is outside of the reasonable period to dispute this balance and maintain that all charges as valid.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************************
  Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Phone Hours: Monday - Friday 8:00 am to 4:30 pm MT
  **************
  
  Enclosures (3)
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/23/2022 i agreed to a renewal for ***** a month they billed me ***** i was talked into this but i am disabled and on social security and told them the most i could afford is 82.oo they will not budge and are rude and threatening

  Business Response

  Date: 08/31/2022

  August 31, 2022
  
  
  
  
  *******************************
  22805 Hwy. 65
  *******, ** 56***
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear **********************:
  
  On August 22, 2022, we received your complaint, dated August 18, 2022, filed with the Better Business Bureau.
  
  You said you were promised a monthly cost of $82.48,yet you were billed $98.68. You also expressed concern with the customer service you experienced. You requested that the $82.48 price be honored or that your service be canceled.
  
  When we spoke, I confirmed that a deferred $10.00 courtesy credit for 24 months was added to your account when you called on August 18, 2022. I offered you two free pay-per-view certificates in the interest of customer service, and you accepted the offer.
  
  We strive to provide excellent service, and we regret that your experience was unfavorable. We appreciate your feedback and your concerns will be utilized to improve our customers' interactions with our agents.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  *********************************., #***
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dish Network caused over $3,500 of damages to my roof and then when I canceled, they sent me a bill for around $600.00 I was told at the start by one of their agents that I had 30 days to canceled but a couple days after they screwed up my roof I canceled then I sent all the equipment back thought it was over then I get a bill insult to injury am just trying to get them to eat that $600.00 since they screwed my roof and if you cannot make them write my next step will be court action.

  Business Response

  Date: 08/25/2022

  August 25, 2022
  
  
  
  ***************************
  16670 ************************
  *****, ** 35490
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear **************:
  
  On August 22, 2022, we received your complaint, dated August 17, 2022, filed with the Better Business Bureau.
  
  You stated that approximately $3,500.00 of damage was done to your roof when your satellite dish was installed. You requested that we waive your remaining account balance as compensation.
  
  When we spoke by phone today, I advised you that I have opened a damage claim (DC #******) to address this issue. A representative will contact you directly regarding the next steps.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  
  *******************************
  Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Phone Hours: Monday - Friday 8:00 am to 4:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
  *********************