Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,008 total complaints in the last 3 years.
757 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had been a 25 year customer with Dish. Over that time frame I spent in excess of $65,000 for monthly service fees and equipment. I discontinued my service with them in mid April 2025 due to a relocation to another area. Having just purchased a new home, I made an attempt to open a new account with Dish online - only to get an error message 20 minutes in stating that "it looked like I had been a previous customer and could therefore not open a new account, directing me to a number to call." I spent 45 minutes on that call, was transferred to no less than 4 people and ultimately told that I could not open a new account, stating that "company policy was that Dish required a 60 day period between accounts." Does the company know how incredibly short sighted that is? I tried to explain that I had countless other TV/streaming options available to me but was willing to go back to the company I was familiar with. Supervisor told me that I needed to wait an additional 3 weeks before I could be "accepted as a Dish customer." Absolutely worst policy ever - magnified by the worse customer service in the industry. No appreciation for customer loyalty. No willingness to have a policy that rewards long-standing customers. Starting my complaint with ******************** but fully intending to share my miserable experience on every social media site I can think of.
Business Response
Date: 06/02/2025
May 29, 2025

Mr. **** *******
*************************************************************************

Re:          BBB Complaint #********
************

Dear Mr. ****************** May 8, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.

You stated that you canceled your service because of a move on April 11, 2025. You decided to sign up again, but you were told you had to wait 60 days from the cancellation date before you would be eligible for a new account. You disagreed with this policy and requested assistance.

DISH Network has many customer loyalty offers available to our long-time customers, but these would apply to your old long-term accountnot a new one. The 60-day policy for former customers was created to block someone from completing a new customer offer, closing their account and immediately signing up for another one. We apologize for any inconvenience, and we regret that you do not agree with our policies.

Our records indicate that you spoke with an agent on May ******, who offered to restore your old account and install the service at your new address. You refused, stating that you had already signed up with another provider.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ***** *****
Initial Complaint
Date:05/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 3, 2025, I negotiated a contract with dish network for $141.52 including tax. on February 22, they sent me a bill for $152.46. Which was automatically charged to my credit card in March they charged me $146 and change. they tried to charge my card in April and it didnt go through. Not sure why. In April I called and negotiated a bill they were to send me a paper bill instead of just charging my card. I never received the bill and they shut my dish off on May 1. When I called them I had to pay $84 to get reinstated so that I could cancel them and now theyre sending a bill for $240 and dont feel like I owe them any more money. I am in the process of sending back their DVR and not sure if theyre going to add on to that $240.
Business Response
Date: 05/19/2025
May 9, 2025

Mr. *** ******
*************************************************************

Re:          BBB Complaint #********
                **************** - ************

Dear Mr. ***************** May 8, 2025, we received your complaint, dated May 8, 2025, filed with the Better Business Bureau.

You said that you agreed to a monthly rate of $141.52, but you were billed different amounts. You stated that the service was disconnected and you paid $84.00, but you received a bill for $240.00.

When we spoke by phone, I advised you that our records reflect you were quoted a monthly rate of $141.52 on January 3, 2025. However, on February 3, 2025, your account discount expired resulting in it increasing. In the interest of customer service, I waived your early termination and box return fees. Your final balance is $131.89.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

****** ********
Customer Answer
Date: 05/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******
Initial Complaint
Date:05/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have a 2 year contract with Dish and are in our 12th month. For 10 years we have taken a dish box out of our family room to ******* for tv there. Last year they told us the boxes were obsolete and wed have to pay $100 for a new box. We agreed. When we got to ******* they told us we had been misinformed and wed have to purchase a new separate account. So we did without tv for 3 months. When we got back to WV fiber optic cable was available for internet and tv so since we feel Dish had broken our contract by lying to us , we switched to fiber optic tv. Now Dish wants us to pay $260 early cancellation fee. We oppose this fee since THEY were the ones to break the contract. We feel like if 2 intities have a contract and one party breaks it, the contract is null and void.
Business Response
Date: 05/19/2025
May 8, 2025

Mr. *** ****
****************
********, WV 25555

Re:          BBB Complaint #********
                **************** - ************

Dear Mr. *************** May 6, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.

You stated that you were in a two-year contract; in the 12th month you took one of your receivers to your home in ******* (as you had for the last ten years), but you were told that this receiver would need to be upgraded, which you accepted. Once the upgrade was completed, you were told a new account would need to be set up for the Florida home. You canceled your service and you were told that you would be charged a $260.00 Early Termination Fee (ETF), which you disputed.

Our records show that these same concerns were escalated to our back office team for review at the end of April 2025. An exception was made on May 1, 2025, to reverse the **** leaving your account with a zero balance.

We appreciate that you brought your customer service concerns to our attention, and we apologize for any inconvenience.

Sincerely,

******* ******
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ***** *****
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for dish network (cable) on April ******* I was advised that my total monthly charges would be around ****** a month I was also advised that I would not have to pay anything up front however they charged me for equipment charges in the amount of $200.21 I canceled the payment because I was told I didn't have to pay anything upfront to get services started. During the first week of services it was temporary suspended saying that I owed for equipment charges I called into customer service and explained what happen to my service and what I was advised agreed to in my contract before services started the representative was not helpful at all and told me all she could do was take a payment. At that point I requested supervisor assistance and upon the supervisor reviewing the account. He said I was billed incorrectly therefore he credited the account for all the equipment in if the reversal fee for the payment that was returned that was billed in error since all of this was resolved and the account was restored and services were up and running again I receive my bill stating I owe $299.28 which is incorrect it's only suppose to be ****** I've not even had the service a full month yet however when reaching out once again to customer care I get absolutely no help and I advised I was reaching out to the BBB for further assistance to help get resolution this is ridiculous considering im a new customer an not even had services a month yet and have had these many problems I need help.
Business Response
Date: 05/19/2025
May 8, 2025

******** ******
************************************
********************

Re:          BBB Complaint #********
                **************** - ************

Dear Mr. ***************** May 6, 2025, we received your complaint, dated May 6, 2025, filed with the Better Business Bureau.

You said that when you agreed to our service, you were told there would not be any charges for equipment. However, after you activated, you found that you were charged for equipment and canceled your payment. You expressed concern regarding your bill being due at $299.28 when you were quoted a monthly rate of $113.00.

When we spoke by phone today, I advised you that I reviewed your sales call and found that a Mr. ****** ***** ***** called in to establish an account; however,after being qualified, he was told he had to pay for the equipment upfront. ******** then asked you if you could qualify for the account in an attempt to get a better deal. You agreed and after the qualification took place, the agent advised you that there is an upfront cost of $200.31. Mr. ***** proclaimed that he did not have any funds on his credit card account and our agent offered and it was agreed upon to take a check payment for the $200.31. The account balance of $299.28 is valid and will not be adjusted, as you have not made any payments.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

                ****** ********
Customer Answer
Date: 05/19/2025

Complaint: 23291601

I am rejecting this response because: I do not owe this amount .113.00+113.00=226.00 for 2 months of service which in fact I've not even had the service a full 60 days yet so the charge is invalid of ****** if the balance is not going to be fixed then I would ask BBB to allow me the opportunity for arbitration/ mediation due to business not adjusting what I don't owe. I'm a new customer and I'm being done wrong the said amount I do not owe

Sincerely,

***** ******
Business Response
Date: 05/28/2025
Better Business Bureau:

I would like to reject the offer of Mediation for complaint ID ********.

Regards,
Business Response
Date: 06/09/2025
June 5, 2025

Mr.***** ******
************************************
********************

Re:          BBB Complaint #********
                **************** - *************

Dear ************************** 4, 2025, we received your rebuttal, dated June 4, 2025, filed with the Better Business Bureau.

You dispute the balance due of $299.28.

A review of your account reveals that the only payment you made ($200.31) was disputed and returned to you. Additionally, you received a refund of $200.31 that was unwarranted. Meaning you received double the funds of the payment. Therefore,your current account balance of $417.66 is valid.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                *******************************;
                ******, CO 80210

                ****** Steffani
Initial Complaint
Date:05/05/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dish account #****************** received my current bill from Dish and on it were charges totaling $251.82 for Pay Per View (18 charges for $13.99 each) which I did not incur. I called today and spoke to ***** in their ****************** and she said she could on waive five (5) of those charges for a credit of $69.95 and she could add an additional credit for $30.00 giving me a total credit of $99.95, yet they've charged me $251.82. I asked ***** if there was anyone "higher-up" I could speak to and she said she's the highest department. I let her know I was not happy because I'm not being issued a credit for the full amount being charged. Refuted the charges because I did not watch these PPV channels. I've been a customer with them for about 29 years. They can look at my history with them and see that I've haven't used PPV. I don't know why these charges appeared on my bill. With Dish I have one listing for their stations on "List 1" and do not have PPV channels on that list and don't access them either.
Customer Answer
Date: 05/19/2025

I want to request that Complaint ID #********, initiated on 5/5/2025, be closed.
I was on the phone with Dish several hours on Saturday, 5/17/25, and received credits to my account. The complaint has been resolved.
Please let me know what I need to do to close the complaint.
Thank you,
***** ******
Initial Complaint
Date:05/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went online to cancel my dish protect service on April 3, 2025. After I got a response stating that it would take 15 minutes for the change to occur, I took a screenshot and left the online account page. I recently received a bill with the continuing charge for the service. I went to customer support chat and explained my issue and was told to go in and cancel again so I did. I asked for the previous monthly charge be credited back to me and they said they could not do that. That is exactly why I screenshot things like this. I sent them the shots and it didn't phase them at all. I did mention that I would file a complaint with BBB and the ***, and I have done so. I will be canceling service as soon as I am able unless they contact me to make things right I have been a customer for probably 10 years.
Business Response
Date: 05/19/2025
May 7, 2025

Ms. ***** *****
**************
*****, ND 58474

Re:          BBB Complaint #********
                **************** - ************

Dear Ms. **************** May 5, 2025, we received your complaint, dated May 4, 2025,filed with the Better Business Bureau.

You said that you removed DISH Protect from your account on April 3, 2025. However, you stated that it was not removed resulting in you being billed for another month of the service, which you want credited.

A review of your account reveals that a payment was made on April 3, 2025, through your ********** account, but reflects no request for the removal of the DISH Protect.

In the interest of customer service, credits of $12.99 and $1.27 were applied to your account to offset the charges you incurred, and DISH Protect was removed on May 5, 2025.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ******************************;
                ******, CO 80210

                ****** ********
Initial Complaint
Date:05/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dispute About $400 prepaid **********
Business Response
Date: 05/21/2025
May 20, 2025

Mr. ******* *****
***************
***********************

Re:          BBB Complaint #********
                **************** - ************

Dear Mr. **************** May 5, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.

You said you accepted an online offer of a $400.00 gift card for establishing service, but you have not received it. You also expressed concern that customer service was unable to issue the card because there was no offer code. You requested to receive the gift card.

The online promotion you are referring to may have had an offer code attached to it, which was required to be typed in upon checkout.Nonetheless, I made an exception and requested the $400.00 gift card be issued.Please allow 6-8 weeks for processing and delivery.

We apologize for any inconvenience.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                ****** ********

Customer Answer
Date: 05/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:05/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Dish acct ********************* was set up for my mother's use. She passed away on 4/23/2025. I called Dish on 4/26/2025 and the Dish *** says that they can waive the bill of $74.58 for future service period 5/10/2025 to 6/9/2025 because it is reasonable to do so.Later on 5/3/2025 I receive a bill which includes the charge of $74.58 for future service period 5/10/2025 to 6/9/2025. I called Dish again on 5/3/2025 and Cust *** ******* provides his condolences but since the $74.58 bill (for future service period 5/10/2025 to 6/9/2025) was generated on 4/25/2025 before my account cancellation date of 4/26/2025, my payment is still *********** is unreasonable that I am required to pay for the future service period 5/10/2025 to 6/9/2025 just because I cancelled my account One Day after the bill generation of $74.58 for future service period 5/10/2025 to 6/9/2025. This description is entered on 5/3/2025 before the future service period 5/10/2025 to 6/9/2025.
Business Response
Date: 05/21/2025
May 20, 2025

Mr. ****** ***
*********************************************

Re:          BBB Complaint #********
                **************** - ************

Dear Mr. ************** May 5, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.

You stated that you contacted customer service to close your account, but you continued to be charged. You disputed the service balance.

On the 25th of every month, we sent you a statement for service from the 10th of the next month and the 9th of the following month. When you called in on April 26, 2025, to close your account, the April 25, 2025, statement (covering service from May 10, 2025,through June 9, 2025) was fully waived with the exception of a Video-On Demand (***), Flight Risk, ordered. We also credited service from April 26, 2025, through May 9, 2025, stemming from the March 25, 2025, statement. In total, you were credited $117.15 for service from April 26, 2025, through June 9, 2025.

Since the cancellation date, we collected two payments totaling $229.94. This is for the early termination fee of $260.00, box return fee of $25.00 and the *** (mentioned above) of $9.99.

Considering the circumstances surrounding the cancellation,the early termination and box return fees were waived and a refund of $286.56 submitted.Please allow 7-10 business days for processing.

Sincerely,

***** *********
Team Lead
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *************************************
                ********* *****
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dish converted my parents service from satellite to Wi-Fi without telling them so the system stopped working. We spent an entire day trying to troubleshoot it then finally days later without service even though were still paying the technician, he sets up a mesh router, but does not give them an app or the ability to control the mesh router it malfunctioned within a day again we spent 24 hours trying to get help. They refused to help because they dont handle Internet, but we are still paying for service with no service.
Business Response
Date: 05/19/2025
May 16, 2025

Mr. ***** ***** ******
NC 27106

Re:          BBB Complaint #********
                ************

Dear Mr. ***************** May 5, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.

You said DISH Network converted your parents service from satellite to Wi-Fi, which caused the system to stop working. You also stated that a technician set up a router and when it malfunctioned, we refused to fix it.

My attempts to contact you at ************** on May 10 and 16, 2025, were unsuccessful, but I left a message each time. I also sent an email to ********************** with a request that you contact me.

I was unable to locate an account with the information you provided. If you need assistance, please contact me directly at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                ****** ********
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer of Dish for 17.5 years and have had the same problem. I have called into their service and was told to unplug my joeys and plug them back in. Today after spending $1,800 on new wiring for my house I had a new hopper3 installed. The technician left and again I am getting the same problem. Told to unplug the system and I have no tv service! I spent over $1,200 today with them and had to agree to a 2 year extension to my contract and have been told I can not get anyone out for 7 days! Totally unexceptional!!
Business Response
Date: 05/19/2025
May 8, 2025

Mr. *** ******
PO Box 156
******, OK 74041

Re:          BBB Complaint #********
                **************** - ************

Dear Mr. ***************** May 5, 2025, we received your complaint, dated May 2, 2025, filed with the Better Business Bureau.

You said that you were experiencing a technical issue and a technician was sent to your home, but it continued after they left. You expressed concern that you were informed the next technician visit available is seven days out.

When we spoke by phone, you advised me that the technician who was at your home yesterday was able to resolve this issue. I apologized for the experience and agreed to provide you with a $100.00 account credit. Please contact me at ************* if the issue returns.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **************************************
                ******, CO 80210

                ****** ********

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