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Business Profile

Health Products

EyeFive LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ingredients listed on the bottle are different than advertised. The supplement is just mushrooms, which are not limited ingredients, as they can easily be grown. In the advertisement, in addition to the mushrooms listed on the bottles packaging, they said that the ingredients would also include chlorella and schisandra, but it does not. They claim to have a 100% Satisfaction or Your Money Back 180-Day Guarantee, but theres no way to request a refund on their website. When I emailed them, they didnt respond.

  • Initial Complaint

    Date:08/25/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned unsatisfactory merchandise. I received confirmation that the company received the merchandise July 23 at 11:46 am. I still have not received my guaranteed refund.

    Business Response

    Date: 08/26/2022

    Hello,

    We are a third party shipping company and ********* products for other businesses. Please contact the company you purchased the product from for the refund, we have no access to do this. I have attached their customer service information below.

    **************

    ************************************

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company offers easy refunds. Yet when we try to contact them we are only able to get a third party shipping company who will not discuss the matter or give us any additional direction. No information is listed on their web site as how to get hold of them. We are out $314.58. Our doctor recommends not to use this product.

    Business Response

    Date: 08/17/2022

    This complaint was placed on the ShipOffers BBB which is a separate shipping and fulfillment company utilized by All Slimming Herbs. We just package and ship the products and have no involvement with the companies ordering and returning process. The customer would need to contact the company she placed the initial order with for a refund and a refund label. The customer service info for that company is: ************** and their email is ************************************. 

EyeFive LLC is NOT a BBB Accredited Business.

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