We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Boost Mobile has 263 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.08

    Average of 853 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Vik C

      Date: 02/19/2023

      Boost Mobile- illegal action. Since they moved to the new platform, I can not login into my account. My credit card is on autopay and I have no access to my information. Called Customer support nine times so far and every time is the same story: they do not track customers calls/issues, supervisor can not transfer to tech team to resolve. No resolution provided. They didn't tell the truth about issue: didn't acknowledged that they had trouble with many customers not able to login into accounts. Issues resolution has no ETA and they hang up on **** am customer long time before ****************** bought out from Virgin Mobile. It is not customer focused, nor technically sound company.

    • Jessica C

      Date: 02/18/2023

      False advertising- their $25 mo plan actually charges my grandmother $50 a ************ will not fix, after she went through the hassle of switching from ******* for the $25 unlimited plan.

    • Deanne B

      Date: 02/18/2023

      I bought a phone and tried to cancel the order. Boost has told me that they cannot because of a new computer system. The order hasnt shipped. I informed them that is deceptive when your money is taken and you are told there is nothing that can be done especially when the product hasnt shipped. I am disappointed. I have been with them for years. I will probably leave because it is concerning if one cannot be helped or a solution is in sight. Be careful.

    • Jennifer W

      Date: 02/17/2023

      Was a loyal Virgin Mobile customer and was transferred to **********************. They have been nothing but awful! Have spent so many hours with supervisors (+ being hung up on several times). Their billing system double charged me and my account ended up suspended "somehow"- they aren't really sure how. They "hope" to get it figured out in 72 hours- meanwhile I have NO SERVICE because no one can un-suspend the account. Even went to the Boost store and the employee tried calling in to get it resolved and they hung up on him! My husband bought a brand new Galaxy from the store that they never could get set up so it never worked and they refused to take it back because it had been opened. Well, yes it was because your employee opened it and tried to set it up and couldn't. There are SO many other options for pre-paid now I will be moving my services.

    • Christian G

      Date: 02/15/2023

      When Boost switched to the new format of their website and Login portal both Myself and my daughter lost access to our accounts and the ability to make payments. I called and tried with tech support to resolve the issue multiple times and multiple hours. To hear from their own support that they have had this happen to multiple accounts and they are trying to resolve it but they do not have an ETA of when it would be fixed. So I asked for a transfer PIN and had to sit on hold for an hour while getting transferred 4 times to someone who could give that information. The next day my daughters payment was do and they locked the phone and stopped service before the due date was over. We tried to log in and had the same experience as with my account. Asked to transfer her phone out went through 4 people again to get the information needed. Go to the new carrier and find that Boost had put a lock on the phone so we couldn't transfer phone. Spent an hour on the phone with Boost support to get to a supervisor that could unlock the phone to be told that the ticket was not submitted to unlock the phone until I called and that it would take another ***** hours to approve even though they had the authority to unlock it. On top of it my daughter had purchased the phone herself and did not finance so they locked her device to their system so it would be harder to take it to another carrier. So now I have a teenage daughter that does not have a way to be contacted or contacted if there is an emergency.

    • Jon T

      Date: 02/14/2023

      Worst company you could deal with. Not only do they give you the runaround for a refund but they don't even process the ticket. DO NOT even try to get service with them you will regret every moment. I guess there's a reason they are so cheap. Probably going bankrupt soon

    • Scott K

      Date: 02/14/2023

      I am confused about a couple things. #1 how can BBB possibly have boost mobile as an A+ business if they really take everything into account they claim? Boost has a 1.5 star BBB customer rating and is about that same # over the internet. Boost mobile under dish network ***** in every area.In one place BBB says it takes customer complaints as part of their rating. Really? Then how can you possibly give them an A+? I wonder if this isn't another instance where businesses can buy ratings by donating to BBB, because boost mobile should have a D- or F rating. Just because boost responds to BBB does not mean they are an honest , reputable, trustworthy or dedicated company towards it's customers.

    • Lisa J

      Date: 02/10/2023

      Been with Boost Mobile for years. All of a sudden the phone stops being able to call out or receive calls. My bill was paid and never cut off so I call customer service and speak to the manager who hung up on me. I have my son call and they tell us the phone was not being used properly so they suspended my account but it will be back on soon. When we asked how, they said they dont even know, it could be for talking too long on a call. We asked so you would cut off someones service for talking too long? They said were not saying thats it but yes. This service is terrible. No service for two days now and dont know when it will be on!

    • David L

      Date: 02/09/2023

      Boost is a garbage service provider, I broke up with my ex in ohio and moved to michigan and we fell out and boost allowed her to call and report my phone lost or stolen and to cut my phone off while I'm in a whole nother state just because she knows my pin number, at the end of the day i don't give a fuck about a pin number my beef is how the fuck do boost let a mf report a phone lost or stolen that does not belong to them? Boost fucked up and need to go out of business, do not and i repeat do not get Boost as a service provider cause when the shit hit the fan you will be the one screwed in the end fuck boost

    • Grace F

      Date: 02/09/2023

      On February 8 at 6:30 am I received notification from boost mobile that they received my payment ( I have auto withdrawal) at 7:30 am I received a notification that they shut my service off for no payment. I called and the guy assured me they didn’t get a payment, I called my bank and they assured me the payment was taken out of my account. I have had nothing but problems with boost mobile so I switched to another company and stopped payment. BEWARE OF BOOST MOBILE!!!

    Boost Mobile is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.