Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Boost Mobile has 263 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  Boost Mobile

  1507B Spring Hill Ave Mobile, AL 36604-3206

• 

  Boost Mobile

  2620 Creighton Rd Pensacola, FL 32504

• 

  Boost Mobile

  235 N Tyndall Pkwy Panama City, FL 32404-6433

• 

  Boost Mobile

  1420 Paramount Dr Ste B Huntsville, AL 35806-2834

Review Details

• Review fromSheryl C

  Date: 02/09/2023

  1 star
  On 2/7/23 I received a text message at 2:20 am from Boost Mobile that my payment was received. My phone service was blocked by 7:00 am for all phone and text messages. I checked my bank account, the $50 payment was processed.
  I call boost mobile at 8:00 am regarding this and was told my phone would begin working within 4 hours. By 4:00 pm my phone still not working, I call boost mobile again. I was told now that I would still be without service for at least 48 hours. Boost mobile received payment but yet I’m being penalized because of their administrative issue? This is unacceptable! My mother is on hospice and dying I cannot be without phone service! I demand this be fixed immediately! I also demand that my next months service charge be credited for the amount of days I am without service!

• Review fromDaniel R.

  Date: 02/07/2023

  1 star
  Absolutely horrible service all ******* on the phone who laugh at you and hang up on you and lie to you. Charged my debit card for 4 months wouldnt let me cancel. Asked for a manager every time I called to either get hung up on laughed at told the same thing over and over like a parrot. When they did transfer me to be told I need a 4 digit pin to cancel and I tell them the pin and they say its wrong. Had to come down to inconveniencing myself and canceling my debit card and having to wait 10 days for another one and have ***** fraud department go after them and get me my money back for the four months I didnt need to use their service and they told me that it was canceled on the first call lied to me and kept my card information and continue to charge it. Worst service you could ever use even if you just need a work phone thats all I had it for use TracFone or any other service besides boost mobile they are the most horrible service Ive ever had encounter with and I normally dont have a problem with anyone!!!!

• Review fromRobert B

  Date: 02/06/2023

  1 star
  I have had nothing but bad service with Boost Mobile! They sell you service that ends up being the worst I've experienced. I am month to month I purchased my phone which is not good at all now I find out that unless I keep it 12 months my phone is locked and can't be used for any other carriers. They trap you for a year! I want to warn customers of their shady business practices. I now am stuck with bad service with a shady business... If I switch now I wasted the money I just paid for this phone plus have to buy one through the new company. No one deserves this type of customer service and poor service that ********************** provides. I am on a fixed income and can't afford this!!!

• Review fromSarah H.

  Date: 02/02/2023

  1 star
  I purchased a phone online. Accidentally asked for a extra **** card but I never received it. Called and canceled it. Have been charges 3 times for a phone line never used, never activated by me. Called multiple times to resolve issue and requested a refund Never refunded. Line still have not been cancelled. **** told multiple times but multiple agents of boost it was cancelled. Now told I cant get refund because past 14 days but when requested it was within 14 days. Horrible experience.

• Review fromKAREN C.

  Date: 01/31/2023

  1 star
  Boost has no loyalty to their customers. I have been a customer since Virgin ********************** and ********************** will give new customers all these deals, but not the customers who have been with them. They cut your data, you have service interruptions. I don't know how they are still in business. I called to see what they could do for me as far as a better plan, after they tricked me into an "upgrade" which wasn't. The only upgrade was the cost. I let them know I will be looking for another carrier, I was asked if I need the information to take my number with me! Now that's some customer service!! STAY AWAY FROM **********************!!

• Review fromJessica D

  Date: 01/30/2023

  1 star
  Poor ***************** My son lost his ******************** phone so we decided to go with ******* due to having promos AND BETTER NETWORK all together. Boost customer service refused to provide me with the account number and transfer pin because we couldn't receive a call on that phone line specifically even though there are 2 lines on my family account AND I am the owner and payor of the bill. Their solution was I go to my local Boost Store...PROBLEM IS, OUR LOCAL BOOST STORE SHUT DOWN DUE TO LACK OF BUSINESS and the closest one is almost an hour away in EVERY DIRECTION. Not even the supervisor would do anything. I could provide my name, address, phone numbers, date of birth, social, account PIN and they still REFUSED to assist us. BOOST MOBILE will not last with this type of customer service. I should be able to access that info over the phone with verifying who I am with all my personal information and the fact they called and confirmed the other line on my family plan just fine. Their store agents charge you for help and tell you to call **************** for free, then when you don't have a local store and call customer service, they don't provide you the customer service you deserve for being a loyal customer for more than 5 years on auto pay never missing a payment ever.

• Review fromMark G

  Date: 01/27/2023

  1 star
  Long time customer, originally thru Virgin **********************. Recently, Boost apparently upgraded their phone so to "Boost One."For past several days I have attempted to gain access to Boost One both thru the App and on my PC with no success.Boost One will not accept/recognize either my email or cell number so I can enter their system. Yes, I have called CS, they switched me to the appropriate department, that department told me to try again **** few days! I told them that I don't have time for this Mickey ***** bs. It's not my fault that they brought out this so called new app, Boost One prematurely, b/4 all bugs worked out!I'm outta there! I don't care even if I have to pay more for phone service!Closing, I'm also so tired, fed up with telling CS, to either speak up or slow down or both! I'm 68, retired and do not deserve this c*** and nonsense!

• Review fromRobert L

  Date: 01/26/2023

  1 star
  Horid. Everyday its a new issue, latley I cant even get or send SMS messages, acording to Boost no issues at all perfectly fine, walk in to the store and ask whats up, sit there 2 hours while they poke at it and the only solution is you need a new phone. This is only the 7th phone I have had to buy in 6 months from them to 'fix' the connectivity issues. The *** is just awful, I dont know what they did to this phone, I have a Galaxy with Virgin, zero issues had it for over 2 years, Boost this is ************** phone in 6months. The newest one has the gps says I am in ***** *********** *** :|Boost, Close the doors, close business, LEARN TO RUN A BUSINESS!You pay Doble the monthly fee then most providers for non existent service and if you need support they want more money. Virgin 1 Phone $300 bucks, 2 years zero issues, Boost 7 Phones $300 a pop at most 3 weeks usability before it losses connections to there network and your stuck on WiFi 5G, Full Bars, No 'Network Issues' to boost means NO SERVICE

• Review fromPatty W.

  Date: 01/25/2023

  1 star
  I ordered a phone on 12/19/2022. I called and canceled that order the same day, but It had already shipped. The boost warehouse received the phone at ************** and received by ********************* and held the phone there due to the cancelation request. It arrived at that IN wsrehouse on 12/21/22. I have been calling Boost Mobile weekly to get a status on my refund. I'm still calling them as of today on 1/25/2023 and they are telling me my case was updated but will not provide a refund status to me because they don't know when it will be completed. I now have a third case number with Boot Mobile which i had, and the latesr one was on 1/21/23 l put in the system by ****. I talked to *** today 1/25/23 and she has escalated it again. They told me on 12/21/22 that they would refund me $74.89 within 10 to 14 business days. Does 1/25/23 equate to 10 to 14 business days. They receive their payment for the service on time every month. I since ordered a different phone and its been activated. They continuously change their story ever time I speak with them. I need an answer. I cannot get a response from them. Buyers Beware!!!!!

• Review fromGeorge C.

  Date: 01/25/2023

  1 star
  Trying to return a phone and get my refund. Spent 4 hours talking to no less than 7 customer reps. Had to tell each one my story even though they informed me that they are documenting everything. Each one telling me to disregard the previous persons input. I still have yet to get a answer . I am going to seek legal action soon, I will not spend another hour on the phone with them nor will I ever buy anything from them on line. They are the worst company I have ever encountered.