Business Profile
TV Program Distributors
Sling TV L.L.C.Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in TV Program Distributors.
Complaints
Customer Complaints Summary
- 1,494 total complaints in the last 3 years.
- 429 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/01/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled service in May of 2022. However I was charged for **** June, July, August and September. When I called to advise that I cancelled service and have not used it at all, they said oh well, we can only refund you 1 month. They said although they see no usage they still can't refund. What kind of business charges a card every month never sending a receipt to acknowledge the charge so a customer can cancel. I am requesting a full refund.Business Response
Date: 09/07/2022
September 2, 2022
******************************************************************************************************
Re: BBB Complaint #********
************
Dear ****************:
On September 2, 2022 we received your complaint, dated September 1, 2022, filed with the Better Business Bureau.
You stated that you canceled your Sling TV service in May 2022, but you were billed from May 2022 through August 2022. You stated that you only received a refund for one month. You requested a refund for the other months you were charged after canceling.
In our email correspondence, I informed you that a refund for the charges from May 24, 2022, had been declined as the service was used on May 27, 2022. Sling TV's no-refund policy states that refunds are not provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date; nonetheless, I issued a refund of $75.60 as an exception. Please allow up to ten business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
****************************************
******, ** 80210
*********************Customer Answer
Date: 09/08/2022
Complaint: 17811390
I am rejecting this response because:After all that they said, cancelled the service, issued a credit, they lied! They charged me again today!! Please see attachment! This company is fraudulent!
Sincerely,
*************************Business Response
Date: 09/16/2022
September 16, 2022
****************************
714 **********., #8
************ *****
Re: BBB Complaint #********
************
Dear ****************:
On September 15, 2022, we received your rebuttal, dated September 15, 2022, filed with the Better Business Bureau.
You said you rejected the response due to being charged again. You requested your account be canceled and a refund be provided.
During our phone conversation, I informed you that your account under ************************* was disconnected on September 1, 2022; however, you had a second account set up under [email protected] advised you that I disconnected that account effective September 15, 2022,and provided you with a refund for four months of service. Please allow up to ten business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Customer Answer
Date: 09/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/30/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was on a promotional trial for Sling TV and forgot to cancel the service before the end of the trial period. Sling TV withdrew $35.00 out of my account on 08/25/22 when I saw that there was a pending transaction from Sling TV I logged into my account and cancelled the service. The pending transaction posted to my account and I contacted Sling to get a refund. The representative said that she would not give me a refund because I accessed the Sling TV app on 08/26/22. I have not accessed that account and had no plans to access it after I cancelled it and I would like a full refund of my money!Business Response
Date: 08/31/2022
August 31, 2022
*******************************
4686 *************.
*****, ** 74126
Re: BBB Complaint #********
************
Dear **************:
On August 31, 2022, we received your correspondence, dated August 30, 2022, filed with the Better Business Bureau.
You stated that your free trial through August 20 ended and you canceled your service, but a payment of $35.00 was collected. You requested a refund.
A review of your account shows that your free trial ended on August 21, 2022, at 1:59 am EDT, and a $35.00 credit card payment was collected on August 25, 2022.
A refund of $35.00 has been issued; please allow up to ten business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday Thursday, 10:30 am 7:00 pm MT &Sunday, 8:30 am 5:00 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Customer Answer
Date: 08/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/28/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We got ROKU for our TV to lower our TV charges... We did not know for a few months that we were being charged for SLING TV (it showed up on our Discover Card ) there is not a number to call SLING..it has to be an online chat. I did a dispute with Discover explaining that we did not order Sling TV and didn't even know we had it ...so therefore never watched it...(I still don't even know what it is !) ... but finally got Sling to quit billing us, but they will not refund my $400.00 for a service that I did not order nor watch ! I know they can refund me .. it is not like a item that I used up and can return...this is a service and one that I never used. I read reviews today about SLING and they do not have a good reputation when you do use their services I want a FULL REFUND OF MY $400.00 that they charged my Discover Card . This is a lot of money and especially for something that I never used or ordered. thank you ***** ********Business Response
Date: 09/02/2022
September 1, 2022
Ms. ***** ********
**** ******** **** **
Gadsden, AL 35903
Re: BBB
Complaint #********
DISH************ * ************
Dear Ms. ********:
On August 29, 2022, we received your correspondence, dated August
28, 2022, filed with the Better Business Bureau.
You said that you never ordered Sling TV; however, you were
charged $400.00 for our service. You requested that we return the full amount
to your credit card.
After several attempts, I was unable to reach you at the
phone numbers and email address on file to go over my findings.
I reviewed the account history and found the service was
activated via Roku instant sign up. With this sign-up method, someone had to complete
the following steps:
Download or update the Sling TV application
Enter the Sling TV application
Create a user ID and password for Sling TV
Agree to Sling TV’s terms of services
Choose a package
Choose a promotion
These
actions were taken on June 19, 2021. After the free three-day trial ended, we started
charging for service. Considering the terms of services were provided and
accepted, the lack of viewership is moot. Sling TV made the services available
for your viewership at your convenience; therefore, the services are owed
regardless if you took advantage or not.
If there are further questions or concerns about this issue,
please feel free to contact me at ***** ********.
Sincerely,
Brian D********
Sr. Corporate Case Manager
Executive Escalation Team
Sling TV
Monday - Friday 8:00AM - 4:30PM MT
***** ********
cc: Denver /
Boulder Better Business Bureau
3801 E.
Florida Ave., #350
Denver,
CO 80210
***** *****Customer Answer
Date: 09/02/2022
Complaint: ********
I am rejecting this response because: I did not know it was a trial offer and did not know I would be charged...this ROKU was new to me and I did not know to cancel ... we did not watch this and did not know we were signing up for it ... we still would like a refund of our $400.00.
Sincerely,
***** ********Initial Complaint
Date:08/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
g TV (8/26/2022, 9:32:55 PM): ?? How would you like to manage your account?You (8/26/2022, 9:32:59 PM): ?? Main Menu Sling TV (8/26/2022, 9:32:59 PM): So, how can I help? ??You (8/26/2022, 9:33:03 PM): ?? Troubleshooting Sling TV (8/26/2022, 9:33:04 PM): Running into technical issues? Weve been doing some renovations. Check your Sling TV app and make sure youve updated and have our current version. If you need help updating your app, click [here](https://www.sling.com/help/en/troubleshooting/general-troubleshooting/update-app#airtv).Sling TV (8/26/2022, 9:33:04 PM): Select **Sign In** below so I can automatically see what issues you may be experiencing, or simply select **Describe My Issue** to tell me in your own words.You (8/26/2022, 9:33:11 PM): ?? Sign ***************************************** (8/26/2022, 9:33:11 PM): Please click below to sign in.You (8/26/2022, 9:33:14 PM): ?? Sign In You (8/26/2022, 9:33:22 PM): Close Sling TV (8/26/2022, 9:33:28 PM): You have successfully signed into your Sling TV account.Sling TV (8/26/2022, 9:33:28 PM): Hmm... I wasn't able to detect any issues with your recent viewing history. Enter the exact error code on your screen, or describe your issue below.You (8/26/2022, 9:33:36 PM): ?? Describe My Issue Sling TV (8/26/2022, 9:33:36 PM): Ok, tell me whats wrong. For example, you can say things like my screen is frozen or my app crashed.You (8/26/2022, 9:34:05 PM): It says streaming is not available in my location Sling TV (8/26/2022, 9:34:06 PM): Ok, I found a few issues that match what you entered. Which one best describes what you're experiencing?You (8/26/2022, 9:34:27 PM): ? None of the above Sling TV (8/26/2022, 9:34:27 PM): Hmm... I can't seem to match your description to our known issues.Do you want to try wording the issue in another way?You (8/26/2022, 9:34:31 PM): ????? Chat with an agent Sling TV (8/26/2022, 9:34:35 PM): Perfect. Just a moment. I'm transferring you to a live agent!Sling TVBusiness Response
Date: 08/29/2022
August 29, 2022
*****************************
50018 *********.
**********, ** 75402
Re: BBB Complaint #********
************
Dear ****************:
On August 29, 2022, we received your correspondence, dated August 26, 2022, filed with the Better Business Bureau.
You said you have experienced technical issues and have been unable to use your Sling TV service. You requested a refund.
I issued a refund of $37.36, as requested. Please allow ten business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MT &Sunday, 8:30 am to 5:00 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:08/24/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 5th, I signed up for what I thought was a 21-day free trial of Sling TV. On August 24th, I cancelled the trial. That same day I discovered that I had been charged for a full month of service on August 21st. I contacted customer service in order to obtain a refund, since my trial had not yet been completed. They stated the trial started at the beginning of the month, which was not my understanding. I thought the trial started when I signed up. They would not offer a refund of the amount charged. They would not offer a refund of the unused portion of my subscription. According to the fine print of their agreements, they may be correct. However, as a consumer, if that is true, I feel that their promotional offer was extremely deceptive.Business Response
Date: 08/25/2022
August 25, 2022
*******************************
1264 Jamesway
*********************, ** 53538
Re: BBB Complaint #********
************
Dear ********************:
On August 25, 2022, we received your correspondence, dated August 25, 2022, filed with the Better Business Bureau.
You stated that your 21-day free trial ended and you canceled your service, but a payment of $68.58 was collected. You requested a refund.
A review of your account shows that your promotion was the Sling TV Free Until 8/20/22 free trial, which ended on August 21, 2022 at 2:30 am EDT. A credit card payment of $68.58 was collected on August 21, 2022,at 2:35 am EDT.
When you spoke with customer support on August 24, 2022, you were advised that Sling TV's no-refund policy states that refunds are not provided for prepaid or partial months of service. Nevertheless, when we spoke today, I offered you a refund of $68.58, which you accepted. Please allow five to seven business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Sling TV
Office Hours: Monday-Thursday, 10:30 am to 7:00 pm and Sunday, 8:30 am to 5:00 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 08/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/22/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 17, 2022 I spoke with a customer service rep. regarding reopening my account. The woman misrepresented what equipment and services I would receive. I charged for services I hadn't approved totaling $623.40 and received equipment that I couldn't use. When I discovered the problem, I contacted Sling TV four different times and spoke with four different reps all to no avail. The last rep I spoke to was named **** and he informed me that they do not provide receipts or invoices and I needed to go online to log in to my account. I wasn't aware that I had an account still with them and he provided me with a temporary password to go into my account. That is when I discovered that Sling TV had been charging me all along for services that I hadn't used or been able to use. One customer service rep went so far as to say "that's not my problem!" I am a senior citizen on Social Security widow's pension as my only income and I need this money. Hopefully this will not have to end in litigation.Business Response
Date: 08/29/2022
August 26, 2022
*******************************
1035 *********., Apt. 2
***********, ** 60130
Re: BBB Complaint #********
************
Dear **************:
On August 23, 2022, we received your complaint, dated August 22, 2022, filed with the Better Business Bureau.
You said you called us on June 17,2022, to restart your account, and you stated that the agent provided you with misinformation regarding the services and equipment that you would be receiving. You said that when you called back multiple times to resolve your concerns, you became aware that your account was active in 2021. You requested a refund of all payments since at least April 3, 2021.
When we spoke on August 25, 2022,you stated that you moved in March 2021 and did not realize your account was still active. While explaining that Sling TV is a prepaid service with non-refundable payments, I advised that I could not refund any of the payments from 2021. In addition, I informed you that I was unable to validate your claim of misinformation. However, as an exception, I offered to refund the June 17,2022, payment of $226.40 back to the MasterCard ending in ****, and I further explained that you did not need to return any of the equipment; you accepted.
Please allow three to seven business days from August 25, 2022 for the refund to process.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MST
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*****************************Initial Complaint
Date:08/19/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a free account with Sling TV. I did not opt for any paid services. Upon seeing I would not be satisfied with the free account, I attempted to have my account deleted. Sling TV agents have claimed that they cannot delete email addresses.Business Response
Date: 08/23/2022
August 22, 2022
***********************
729 *************., #***
*****, ** 76054
Re: BBB Complaint #********
************
Dear **************:
On August 22, 2022, we received your correspondence, dated August 20, 2022, filed with the Better Business Bureau.
You indicated that you signed up for Sling TVs free service,but you no longer need it. You requested that we delete your email address.
Sling TV does not support the deletion of accounts/email addresses for residents outside of ********** and ******. Please review our Privacy Policy at https://www.sling.com/offer-details/disclaimers/privacy-policy for more information. Sling TV complies with state privacy laws for deletion requests. Should your state enact a similar privacy law, our privacy.dish.com website will be updated with information on how to request account information deletion.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MT &Sunday 8:30 am to 5:00 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Customer Answer
Date: 08/25/2022
Complaint: 17744936
I am rejecting this response because: every other company deletes your information upon request no matter what state you reside in.
Sincerely,
*******************Initial Complaint
Date:08/19/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for sling service under the notion (as stated in their advertising) that I would be able to watch Panthers game and then when I went to watch one it said there were restrictions and I was unable to watch. When I inquired about this issue and whether or not I would be able to watch future games, I was told that it is dictated by the channel. This seems like false advertising! And when I went to cancel the subscription I had to pay for the remainder of the month even though I won't be using because I can't watch the games. I am disappointed in the service I was said I would receive and then what was actually possible. I would like a refund of this month's service since I am not able to use it as originally thought (and advertised).Business Response
Date: 08/24/2022
August 22, 2022
*******************************
150 ************************************************************************************** 29708
Re: BBB Complaint #********
DISH482187979936 - ************
Dear ****************:
On August 22, 2022, we received your correspondence, dated August 20, 2022, filed with the Better Business Bureau.
You requested a one-month refund of $43.87 as you are not able to watch *** football, particularly the ****************** as advertised on Sling TVs website.
A review of the website shows you may watch pro football on https://www.sling.com/#services. The availability of pro (or professional) football refers to the *** Network, and local Fox and *** stations in select markets. Unfortunately,*********, ** is not one of those markets.
I offered to either meet your request or have an Over-The-Air (OTA) antenna installed at no charge. Upon hearing the antenna may provide access to your local networks where most of the ***************** games will be available, you opted for the antenna. I reinstated your service and scheduled a free technician visit to install an OTA antenna.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*****************************
Sr. Corporate Case Manager
Executive Escalation Team
Sling TV
Monday - Friday 8:00AM - 4:30PM MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:08/16/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December 2021, I cancelled my subscription to Sling tv. I had originally signed up with a different email account and attempted to cancel that account. It appeared to be cancelled. That account was hacked and stolen just after I cancelled. Then a bit later, my wife decided she would like to have their service again, so we subscribed again with her email account. My bank statement now says that we have been charged $53.50 a month for the last several months, and the other account was never cancelled on their end. So we were being charged $107.00 per month until Dec 2021 for a service we were not even receiving and after I cancelled our other account, they were still charging us $53.50 per month for service we didn't receive. I was told by a rep from sling that there is nothing they can do about it and it is my fault.Business Response
Date: 08/19/2022
August 18, 2022
*******************
2216 ******* St., #**
***********, ** 50613
Re: BBB Complaint #********
************
Dear Mr. *************** August 17, 2022, we received your correspondence, dated August 16, 2022, filed with the Better Business Bureau.
You stated that you were billed for two accounts. You contacted customer support requesting a refund, and you were advised of the no-refund policy.
As Sling TV's no-refund policy states, refunds are not provided for prepaid or partial months of service, and if canceled, your service will remain active until your renewal date. Nonetheless, as an exception, I issued a refund for $53.50. Please allow 5-7 business days for processing.Additionally, I canceled the ********************** account effective immediately, signed out all devices from the account and removed your credit card information. This should prevent any future charges from being deducting from your account.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm &Sunday, 8:30 am to 5:00 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:08/11/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have complained about my service to sling on their chat option at least 4 times starting the first week of July it's now August the *********'m still having the same problem. Every time it goes to a commercial my screen goes to a solid color or a screen of lines in different colors. I have checked my internet connection it's excellent speed is also I have my Ethernet cable plugged in to my tv. I have gone through all the processes they've asked me to do uninstalled reset etc. And in the end they told me if they get more complaints like mine that they will get their developers to fix it. So in other words my service itself isn't important. So I'm paying for a service where I have to go to the guide screen every commercial and back to the channel I was watching. Im not happy with my service at all and waiting for other complaints to come in before they fix this issue is totally unacceptable!Business Response
Date: 08/17/2022
August 16, 2022
Mr. *********************
52 **********.
*********, ** 29853
Re: BBB Complaint #********
************
Dear ****************:
On August 12, 2022, we received your correspondence, dated August 11, 2022, filed with the Better Business Bureau.
You said you have experienced technical issues relating to your screen going to a colored or solid-colored screen when your programming goes to a commercial break. You have been unable to get a resolution for the issue.
I was unable to locate your account using the information you provided in your complaint. My attempts to contact you on August 15 and 16,2022, were unsuccessful. I left a voicemail on each attempt. I also sent an email to ********************** with a request that you contact me. I invite you to contact me with account-identifying information, so that a resolution can be suggested.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm &Sunday, 8:30 am to 5:00 PM MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************
Sling TV L.L.C. is NOT a BBB Accredited Business.
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