We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

TV Program Distributors

Sling TV L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 1,494 total complaints in the last 3 years.
  • 429 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/15/2025 I discovered that Sling had billed my father's account in April 2025 and May 2025, the invoice numbers for these transactions were ********* & *********. My father passed away in March 2024, I am literally the only living relative he has left. I reached out using the chat feature today, as there was no phone number to call. I advised I believed this to be fraud and even updated the password on the account today to prevent it from being turned back on. The only thing they could offer was a refund on this month's charges. I asked to be escalated and was told the supervisor would only tell me the same. They finally did escalate to a ticket, but I don't know what will happen there. I did not know my father's credit card was even still open, so I will also dispute with them. If there was some auto-setting that reactivated his account, I could not find it nor was I advised of this. I have made sure it was disabled, but I cannot remove the payment method either.I understand there may need to be an investigation, and I think that is more than fair, any business should investigate to ensure someone is not claiming fraud just to get a refund. I am more than happy to provide a death certificate even. I have my own Sling account, so I never logged into his. Although after this, I am strongly considering cancelling my own too.

    Business Response

    Date: 05/19/2025

    May 16, 2025



    Ms. ****** *****
    UT 84115

    Re:          BBB Complaint #********
                    *************

    Dear Ms. **************** May 15, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that your late fathers account was restarted without your authorization and his card was charged for two months of *********** requested that his account be re-disconnected and both charges refunded.

    When we spoke on May 16, 2025, we determined that the account was already disconnected and both charges had been refunded. Therefore,no assistance was needed.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    **** ******
    Senior ********************************************************************************* L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Sling Tv but only have access to on certain occasions. At other times it will not allow me to access the service. As a result of this I canceled the subscription. However I am still charged for the first month of service even though I can not access it consistently.

    Business Response

    Date: 05/15/2025

    May 15, 2025



    Ms. ****** *******
    ******************************************

    Re:          BBB Complaint #********
                    ************

    Dear Ms. ****************** May 14, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that you ordered Sling TV, but you had intermittent technical issues so you canceled the service. You requested to receive a refund.

    A review of your account confirmed that there were several technical issues on one of the devices used. ********************** TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal ******* an exception to this policy, I canceled your service immediately and issued a $49.21 refund. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

    Customer Answer

    Date: 05/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is disgustingly grotesque in their customer service. They charge absurd prices for things they were never authorized to. The customer service is HORRIBLE. No one helps you, they hurry up and rush you out of the chat without resolving your issue. If you ask for someone higher than them, theyll just end the chat without getting you to the proper person. Something needs to be done about this ****. I already purchased a specific product from them and instead of charging $12 extra, they charged me $53 after having already charged me $87 with $68.99 + $12 for a league pass. Either fix this or this business needs to go out of business. Theres no way on earth this company can have as many negative experiences from customers and still be in business.

    Business Response

    Date: 05/15/2025


    May 14, 2025



    Ms. **** *******
    CA 90247

    Re:          BBB Complaint #********
                    ************

    Dear Ms. ****************** May 14, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You expressed concern regarding our customer service; you were not able to resolve an issue and a request for a supervisor was denied. You also said that you were charged $53.00 without authorization after you had been charged $68.99 plus $12.00. You requested a refund.

    We strive to provide excellent service and we regret that your experience was unfavorable. Please be aware that our agents and supervisors have the same application access and would have provided the same response regarding your issue.

    On May 6, 2025, a payment of $67.98 was made to restore your service with Sling Blue and the *** League Pass. Our records show that a programming change was made on May 12, 2025, to add Sling Orange to the account. This caused a prorated charge of $12.11 on the account that was paid through *****; there is no record of a $53.00 charge on the account. Therefore, no refund is warranted in this case.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I restarted my subscription May 10. The morning of May 13, the streaming service stopped working. There is nothing wrong with my WIFI or other streaming apps. I contacted Sling's customer service for technical help. Their solution was to use my personal hotspot to stream and that their engineers would eventually get to the problem and try to fix it. I was told there was no timeline of how long it would take to be addressed and that I would not receive a notification but that I just needed to "keep checking back." When I said that was not acceptable and that I wanted to cancel my service and receive a refund, they said they do not offer refunds. Then the first service agent hung up on me, so I contacted them again and I have screen shot the text of the chat - they sent it in .txt file that would not convert to a pdf.

    Business Response

    Date: 05/15/2025

    May 15, 2025



    Ms. ****** ********
    E4408 Airport Rd.
    ********, ** 49938

    Re:          BBB Complaint #********
                    ************

    Dear Ms. ******************* May 14, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that you restarted your service on May 10, 2025, but on May 13, 2025, it stopped working. You contacted customer service, but we were not able to resolve the issue and it was sent to our back office for further investigation. You stated that you do not want to wait for a resolution and you would like to cancel the service for a refund, but you were told this was not possible. You also stated that one of our agents hung up on you. You requested to receive a refund.

    We strive to provide excellent customer service and we regret that your experience was unfavorable. We appreciate your feedback and your concerns regarding our representative will be investigated and shared internally with the appropriate personnel.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $63.96 refund. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

    Customer Answer

    Date: 05/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:05/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for my services I have my receipt. Cannot get into my services paid for also Im being shown 2 different prices and of course the $ taken was the most expensive

    Business Response

    Date: 05/15/2025

    May 14, 2025



    Ms. ****** ****-*******
    4856 *** *** Ter.
    *******, FL 32808

    Re:          BBB Complaint #********
                    ************

    Dear Ms. *********************** May 12, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You said that you paid for Sling TV, but you are unable to access the service. You also mentioned that you received two different prices and you were charged the higher amount. You included a picture showing a price of $45.99 per month and confirmation your subscription was canceled and it would end on June 9, 2025.

    Our records show that the Sling TV account tied to the email address ****************** was canceled on May 8, 2025, and the last payment received was on March 24, 2025, for $51.84. When we spoke by phone on May 13, 2025, I advised you that it appears you may have a second Sling TV account based on the screenshot you provided. I requested that you forward me the entire cancellation email for the account in question and provide any alternative email addresses that you may have used.  

    With the additional information provided, I was unable to locate an active Sling TV account, but I found that the charge in question was processed through your Apple account. Normally, when a customer signs up through *****, you are required to create a new account after downloading the Sling TV application, or use your existing login credentials. In your case, it does not appear that an account was created or your existing account restarted.Therefore, I recommend that you contact ***** directly, as the subscription was established through them.

    We are unable to process a refund for a charge that is not showing on our end.

    I apologize for any inconvenience this issue may have caused.

    Sincerely,



    *** *****
    Senior ********************************************************************************* L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** Laslo 

  • Initial Complaint

    Date:05/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled subscription via telephone call mid-November. Talked with customer service twice since and they claim subscription cancelled, but they charge me every month on the 16th.

    Business Response

    Date: 05/12/2025

    May 12, 2025



    Mr. ***** ******
    *******************
    ********, ** 07834

    Re:          BBB Complaint #********
                    ************

    Dear Mr. ***************** May 12, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that you canceled your service in November 2024, but your payment card is still being charged each month. You requested that we honor the cancellation and refund the charges.

    There is no record of a cancellation on the account in November 2024 or at any time since then. To cancel your Sling TV account, please complete the following steps. 


    Navigate to ****************************** and log into your account using your credentials 
    Hover over the profile silhouette (top right) and select Manage Account
    Click on Cancel Subscription and follow the prompts
    The account will automatically be set to cancel at the end of the current bill cycle

    The Sling TV Terms of Use, which you agreed to upon activation of the service, clearly state that payments are nonrefundable and therefore, your refund request is denied.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

    Customer Answer

    Date: 05/14/2025

     
    Complaint: 23312407

    I am rejecting this response because:  The cancellation was done via telephone.  I cannot log into ************************** because the website informs me that I do not have an account.  All of the telephone numbers I have tried since I cancelled the subscription say they are no longer in service.  Please cancel the subscription effective 15 November 2024 and refund my money.

    Sincerely,

    ***** ******

    Business Response

    Date: 05/22/2025

    May 21, 2025



    Mr. ***** ******
    *******************
    ********, ** 07834

    Re:          BBB Complaint #********
                    *************

    Dear Mr. ***************** May 21, 2025, we received your rebuttal, dated May *******, filed with the Better Business Bureau.

    You rejected our response stating that you canceled the service by phone in November 2024, and all of the numbers you tried since then are out of service. You were also unable to log in online to cancel, as it said you did not have an account.

    Until ******************************* TV was reachable by phone or chat through the *********** on our website;however, phone support was removed on May 8, 2025. Online chat is still available through the website and through the support link on the mobile app,without the need to log into your account.

    A review of your calls found that on November 21, 2024, you requested to cancel your account and to receive a $60.00 refund. However, you argued with the agent about our no-refund policy and then hung up before the cancellation was completed. Therefore, your service remained active.

    The Sling TV Terms of Use (agreed to upon activation of the service) state, You understand and agree that payments are nonrefundable. We are not obligated, and you are not entitled and hereby waive any right, to any credit, refund, price adjustment or any other discount,compensation or recompense for any partially used or unused service.

    As an exception, I canceled your service and issued a $65.99 refund. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sling TV is not what it is advertised to be. January I reported to Sling two issues which were not resolved.I was informed there are no supervisors and currently there is no way to contact Sling TV via telephone. While watching tv, the tv turns off the program I am watching and changes to another Sling TV station. Sling TV programming will turn off and return to the ******* Vizio Menu. I must access Sling and find the TV station I was previously viewing to continue watching the program. There is a problem with my payment method and I wanted to report it because my monthly subscription is due. Please bear in mind all topics which a consumer may need to communicate to Sling are not available on the Sling TV App. Sling has no problem deducting money from my payment method and increasing the monthly charge rate.

    Business Response

    Date: 05/12/2025

    May 12, 2025



    Ms. ******** ******
    CA 92557

    Re:          BBB Complaint #********
                    ************

    Dear Ms. ***************** May 12, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.

    You stated that you wanted to report two unresolved technical issues to us, but you were informed no supervisors were available. You also mentioned there was a problem with your payment method you wanted to report as well, and you requested a billing adjustment.

    Please visit the *********** on our website (******************************) for troubleshooting assistance. Live chat is available via the Contact Us button.

    Our records show no issues with payments made on your account. Your payment method can be updated by logging into your account on the website.

    A billing adjustment is not warranted in this case.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started with Sling TV on 04/10/2025. I signed up for Sling Blue and Orange. I was told and show on my sling package details that I am supposed to have Fox and ***. Initially, I did not have the channels. I contacted Sling and they claimed my internet provider showed my zip code was *****, which is completely incorrect. My internet company stated my zip code was the zip code of my home which is *****. One day, the channels finally appeared on my app. I thought it was fixed, then the channels disappeared. I contacted them via chat and I got the same answer about my zip code. They refused to do anything to help. I changed my internet provider and my zip code with them is *****. Sling states my zip code is showing a neighboring town. When I go to sling tv, it shows my zip code as *****. The person on Chat states my zip code does not get the channels. My sling plan specifically shows I do get these channels. I paid extra to make sure I got these two channels. My sling bill shows I have these two channels based on my zip code. The information is listed below.**** $ 0.00 Cinemax $ ***** Hollywood Extra $ 3.00 Hollywood Extra $ 3.00 Kids Extra $ 3.00 Kids Extra $ 3.00 Lifestyle Extra $ 3.00 Lifestyle Extra $ 3.00 Unlimited DVR $ 0.00 Orange $ ***** Blue $ ***** Max $ 6.98 FOX $ 0.00 *** $ 0.00 STARZ $ 0.00 Taxes

    Business Response

    Date: 05/13/2025

    May 13, 2025



    Ms. ******* ********
    ****************
    ********, ** 75758

    Re:          BBB Complaint #********
                    ************

    Dear Ms. ******************* May 8, 2025, we received your complaint, dated May 8, 2025, filed with the Better Business Bureau.

    You said that you have not been receiving your local channels and you were told your ZIP code is inaccurate.

    Sling TV determines local channels using the ZIP code associated with your IP address. We cannot change a customer's ZIP code. To update your ZIP code,please contact your internet provider.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** ****
    Corporate *********************************************************************** L.L.C.

    cc:          ****** / ******* Better Business Bureau
                    **********************************************
                    ******, CO 80210

                    ****** ********

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a subscriber to Sling TV. I received the following notice on 04/23/2025: Hello,Thank you for playing the ********** wheel! You won a Free Year of Sling that will be added to your account within the next 48 hours. Once added to your account it will then be automatically applied as a $45 discount on your next 12 **************** do not need to take any actionjust sit back and enjoy a year worth of Sling on us. Keep watching Sling for 30 minutes a day in order to earn entries into the *********** sweepstakes and play the ********** wheel when available.If you have any questions, visit ************************************************************ or ********************************************************* and check out our ChatBot. The Sling TV Team. On my 5/7/25 payment due date, the full amount of $77.36 was charged, with no $45 credit applied. There seems to be no working phone number for Sling customer service, and the chat feature on their website is not responsive or able to assist with this issue.

    Business Response

    Date: 05/12/2025


    May 12, 2025



    Ms. ****** *******
    ****************
    **********, ** 17345

    Re:          BBB Complaint #********
                    ************

    Dear Ms. ****************** May 8, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.

    You stated that you received an email saying that you had won a free year of service in the form of a $45.00 monthly credit for 12 months. However, you did not receive this on your May 7, 2025, billing date. You requested assistance.

    It appears that the promotional offer did not apply to the account correctly. We apologize for this error. We have since applied the $45.00 promotional credit to your account for the next 11 months and refunded the payment of $77.36 processed on May ******.

    We regret any inconvenience you may have experienced.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

    Customer Answer

    Date: 05/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my Sling TV subscription on 2/11/25 and just realized I was still billed for March, April, and May. I contacted Sling TV and was told that they can only refund for the current period because they dont have the ability to verify if I used the service in those prior months. Unfortunately I cant find the email or confirmation number of the cancellation but have attached a screen shot.

    Business Response

    Date: 05/07/2025

    May 6, 2025



    Ms. ******* ********
    915 Wiregrass Rd.
    Hamlet, NC 28345

    Re:          BBB Complaint #********
                    ************

    Dear Ms. ******************* May 5, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.

    You stated that you canceled your service on February 11, 2025, but you were charged in March, April and May. You indicated that you could not locate the confirmation email, but you provided a screenshot. You requested to receive a refund.

    The screenshot provided does not confirm that the account was canceled, as you had not yet clicked on the Confirm Cancellation button. Our records show that the account was restarted on January 4, 2025, and there is no record of a cancellation attempt or request at any time prior to May 4, 2025. Our customer service department provided a refund for the most recent payment of $65.22. As there is no record of a cancellation on the account, we cannot refund any additional payments.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** *****

Sling TV L.L.C. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.