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Business Profile

Pizza

Domino's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not deliver part of my order. I called and the manager said I had to call back in one hour. Explained that I’m not asking for delivery of the item, just a refund on the item. Manager hung up on me. I called several times and he continued to hang up on me. In one call he referred to me as dude several times. I called the order a pizza # and they had no problem with picking up my call. Explained my situation and that I simply wanted my money back. Was placed on hold for 25 min. Called again. Placed on hold. Called again. That person said the manager “probably snapped”. Placed me on hold again. It’s been 70 min. I suspect I won’t get my money back because nobody has even given me a chance to explain what was missing from the order so I could he refunded.

Domino's Pizza is NOT a BBB Accredited Business.

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