Complaints

This profile includes complaints for Blue Ribbon Disposal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blue Ribbon Disposal

  Falcon, CO 80831-8732

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  Blue Ribbon Disposal

  PO Box 415 Falcon, CO 80831-0415

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction June 21st 2023 $90.00 ************* They only picked up my trash 1 or 2 times in June and my service was supposed to be 4 times a month. They also lied about the reason why they did not pick up my trash.I have lived here for over 24 years and have never had a trash company with so many excuses for not taking my trash.I expressed my desire for a refund an was denied.

  Business Response

  Date: 06/30/2023

  He is correct he is scheduled for weekly pickup, however, one week we could not get to his dumpster because of the terrential rain we have had and there was water deep enough in front of his dumpster that if we attempted to dump the dumpster the truck would get stuck.  We explained this to the customer to no avail.  Trash trucks are not like any other vehicle and will get stuck very easy in such conditions.  It's $1000 to tow a truck out of being stuck.  The next week we attempted to dump the customer's trash and there was a vehicle blocking our way so we were not able to get to the dumpster.  I would gladly offer a refund if anything was our fault, but none of this was and we ended up taking 5 weeks worth of trash.  If it something that we failed to do or was our mistake, we would issue a refund, but in these types of circumstances we do not.  Again, we did end up taking his full month worth of trash.

   

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20256859
  
  I am rejecting this response because: They are not being truthful. I was told they came at 12:05 I have a security camera and the trash pathway was fully clear. I pay for a 2yard trash bin to be picked up every week. Another lie is that they picked up 5 weeks of trash. They picked up a full 2 yard trash bin which is one week. I have all my trash that I couldnt put in the bin stack in my house because they failed to pick it up like I pay them too. They never communicated with me that they couldnt or that they were not going to pick up my trash until I emailed them. I have all the communication that I had with ****. First she told me they couldnt pick it up because of a puddle and when I told her there was not a puddle she then said oh my bad I mean it was blocked. I then asked when did you come by to pick up trash she said 12:05. What she didnt know is I have security cameras which shows there was a clear path to my trash bin. Five weeks of trash would have been 10 yards of trash. My bin only handles one week of trash. Im not the only person that has these issues look at their reviews.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/01/2023

  The simple truth is we still took his entire month's worth of trash - there was a puddle in front of the dumpster please see attached and the truck was blocking please see attached.  We will not issue a refund as again, we took ALLL of his month's worth of trash.

  Yes out of **** customers we have 33 bad reviews - we like those odds.

  We strive to do the very best we can, we admit when we do something wrong, and will adjust that wrong the best we can.  In this case there is no pleasing this customer.

  *********************

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20256859
  
  I am rejecting this response because:
  **** is not being truthful! Again I pay for a 2yard dumpster to be picked up every week. I still dont understand why she keeps saying she picked up a months worth of when my trash dumpster was not over filled because the trash I couldnt throw away was in my garage. They also picked up the trash 2 weeks prior. How can she keep saying she picked up a months worth of trash! This company is Lying!!!
  Sincerely,
  
  *****************************