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Business Profile

Driveway Repair

Mario Brothers Concrete
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Install date - July 21, 2023 Install concrete *************** between front yard and back yard with rounded corners, stamped & stained. Install tubing under walkway for some wires to pass through, and the walkway to have stones on both sides.Dispute: One gutter downspout embedded in did not exit concrete, rendering it useless. Another downspout not embedded at all, just laying forgotten in yard One walkway corner not rounded Requested tubing not installed, instead wires permanently embedded in concrete Walkway was set right against the side of house rather than with rocks between **************** as requested, reducing usable width of walkway Concrete left on paint in several areas, not cleaned up, leaving unsightly marks. Attempted Resolution:July 27 I texted w/pictures - no response July 28 I texted, he responded he was out of town but would stop by Aug 8. He did not come Aug 10 I texted, he responded hed be by next day. He did not come Aug 12 I texted, no response Aug 14 I texted, he responded hed be by next day. He did not come Aug 15 I texted, no response Aug 16 I called, he said hed come by in a few minutes. He came and inspected issues. He said hed fix the front gutter but not back one, offered a poor workaround. Other than gutters, He commented that some of the work was sloppy and apologized but offered no correction or compensation. He said his team would be by but did not say when. They never came Aug 23 I texted but got no response Aug 28 I called and left voicemail, no response Aug 30 I called and left voicemail, no response Sept 1 I called but did not leave message Sept 2 I called but did not leave message Sept 5 I called from different phone number and call was answered. When he heard it was me, he sounded frustrated but still spoke professionally. He said hed be by that morning but never showed up Sept 13 Filed BBB complaint

    Business Response

    Date: 09/14/2023

    Sorry that took so long to get wrapped up. Hope you have a wonderful day Mr ****

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