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Business Profile

Weight Reduction Physician

Fountain Injury and Weight Loss Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Reduction Physician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased from an ad on ******** for a sale 3 individual treatment sessions at sale price. Went in for session and at the time a session they take pre and post measurements of your body to calculate results. The numbers for the measurements before completing the red *************, were changed post red ************* to increase the amount of "loss" to increase incentive to repurchase. Medical personnel falsifying documentation to encourage sales. When confronted about it they said they would call back and never did so i had to drive over there in person and they basically accused me of lying about my claim of false results. And then when I provided proof got upset and claimed it was a "mistake she changed the number". Poor professional handling and scamming people into paying top dollar for their products.

    Business Response

    Date: 12/20/2024

    I am Dr.***** ********* On 12 December, ******** ************** entered our office,Fountain Injury and Weight Loss Center, at ********************************************************************* She did not see Dr. ***** ****** at Fountain Chiropractic, our next-door neighbor. Ms. ************** was not satisfied with her results and demanded a refund for the three-visit treatments she had purchased.


    We complied with her wishes and gave her a full refund of her purchase price.


    Our technician made a transpositional and arithmetic era in her pre- and post-measurement calculations.


    We explained that to Ms. **************. However, she insisted that the error was made intentionally to sell her a product.


    We emphatically disagree with Ms. ************** 's assessment of the situation.We have not falsified any documents now or in the past and never would!
    We do not now or have ever scammed any of our clients, and we find it unfortunate that Miss ******* misinterpreted a simple mistake.


    Our advertisements are not misleading and are based on clinical studies indicating the use of Low-level red laser for Low-Level Laser Therapy for Reducing Hip,Waist, and Upper Abdomen Circumference, and *** Clearance, which indicated low-level Red ************* "for use as a noninvasive dermatological aesthetic treatment for reducing the circumference of hips,waist, and thighs," I have uploaded the *** clearance and just a few of the myriad of research articles on this subject.


    Thank You,
    Dr ********

Fountain Injury and Weight Loss Center is NOT a BBB Accredited Business.

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