Complaints

This profile includes complaints for Burris Company Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Burris Company Inc.

  331 East 8th Street Greeley, CO 80631

  
• 

  Burris Company Inc.

  1015 39th Ave Greeley, CO 80634-2506

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: April 14, 2025. Item Purchased: Burris Oracle X Rangefinding Crossbow Scope (Brand New). Manufacturer's Product Number: ******. Purchase Price: ******* CAD. Retailer: ******** Archery (***************************). Manufacturer: Burris Company Inc.; Warranty Case Number: *****; Created On: 5/07/2025; Status: Closed. Burris' Commitment: "Forever Warranty, No Questions Asked, No Repair/Replacement Charge". Dispute: New scope arrived defective (software problem); Burris refuses to pay return shipping. Resolution Attempt: Burris closed the warranty claim file I initiated. Warranty Advertisement: *****************************************************.

  

  Business Response

  Date: 05/21/2025

  Dear ****,
  
  Thank you for your message and for giving us the opportunity to respond to your concerns. We sincerely regret the frustration you've experienced and appreciate the chance to clarify our warranty process and the efforts being made to support you.
  
  We want to assure you that we are honoring your warranty. The scope repair or replacement is covered at no cost to you, consistent with our "No Questions Asked" Forever Warranty. However, we also want to be transparent: prepaid return shipping labels are not part of the formal warranty coverage they are a courtesy we extend to our U.S. customers, made possible by our domestic carrier agreements.
  
  As a U.S.-based company, we are unable to generate prepaid Canada Post labels due to currency and carrier system limitations, which do not allow us to purchase or email international prepaid labels. This is a logistical constraint, not a refusal to support your warranty claim.
  
  That said, we fully agree that customers should not be left without a reasonable solution. In light of that, we have reached out to ******* Canada, our Canadian distributor, to request that they issue a prepaid return label on your behalf. Please note that ******* is a separate company and, while **** made this request in good faith, the final decision on their ability to issue a label remains at their discretion.
  
  We understand your frustration and we do not take your experience lightly. Please rest assured we are doing everything within our capabilities and even beyond our stated warranty terms to ensure this issue is resolved fairly.
  
  Should Stoeger Canada be able to provide a return label, we will inform you as soon as possible. In the meantime, if your retailer is willing to process a return directly, that may be the quickest solution.
  
  We appreciate your patience and understanding, and we remain committed to finding a resolution.

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ***********

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a custom k*** for my Burris scope from their website It took over a month to get product that was by their advertise to be 2 to 3 weeks. Once I received it was not made correct. The advertised product picture is not what I received on the engraving. It was sighted for200yards and mine was ordered at 100yards Contacted,by email several times without a response. Finally I called and talked to customer service. They said they were sending an email to the department that builds the k**** I was copied on the email and still no response. Called back several times with no action to this day.

  

  Business Response

  Date: 10/29/2024

  Dear Mr. ******************* you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced.
  
  As requested, we have remade your custom turret and expedited the shipping, with it being sent overnight on October 17, 2024. According to our records, the shipment was successfully delivered on October 18, 2024.
  
  For your reference, here is the tracking information for your shipment: [Tracking Link](*******************************************************************************************************************************************).
  
  We hope this resolution meets your expectations. Should you have any further questions or concerns, please do not hesitate to reach out.
  
  Best regards,
  
  Burris Technical Support
  

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:08/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GUNSIGHT ILLUMINATION DOES NOT WORK ON GUN RANGE. MULTIPLE SHOOTERS NOTED PROBLEM.

  

  Business Response

  Date: 09/17/2024

  Dear Mr. ******************** you for reaching out. We noticed that your complaint did not specify which product you are referring to, and we were unable to locate any previous communications from you regarding this issue.
  
  We are committed to assisting you in accordance with the terms of our warranty. I have emailed you our return process to help resolve the matter as swiftly as possible.
  
  Please note that our warranty policy prioritizes repair before replacement. We will first attempt to repair the product, and if it proves unrepairable, we will then consider a replacement.
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  Burris Technical Support

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Burris Compact 3-9 scope with adjustable parallax which was dropped this season and had a dented ocular housing which was cosmetic, the scope functioned perfectly and the glass was in mint condition. I sent the scope back through the burris warranty program and specifically said to let me know before they made any decisions with the scope as I wanted it REPAIRED. They responded saying they couldnt repair it but would offer me an imported scope and said that they SCRAPPED my MADE IN THE USA Burris Compact. I told them that I didnt want the imported scope and to send me my scope back but subsequent email have seemingly gone unnoticed. Burris prided itself on domestically made quality products with lifetime warranties but seems to be falling short of their promises

  

  Business Response

  Date: 04/15/2024

  Dear Mr. ***************************** regretfully received a Better Business Bureau letter on your behalf. Upon reviewing your return and its details, it seems that we may have simply experienced some delays in our communications, which led to the disposal of your Burris Compact scope.

  
  I have examined the chain of correspondence from our support staff, informing you of our findings regarding your scope. It appears that we did not have a replacement eyepiece to replace the dented one on the unit you sent in. Please understand that we are unable to remove dents from aluminum.Additionally, we did contact you to inform you that your product was not repairable under the Burris Forever Warranty and offered a full credit of $324.00, which is what your scope sold for during its production.

  
  "(Technical Support) on 3/13/2024 8:04 AM
  Hello ****,
  We are unable to repair your optic and do not have a comparable replacement. We are offering you $324.00 in credit toward a single currently in-production optic. The credit is based on MAP, not MSRP. MAP is what our dealers sell our product for. Please look at our website and our dealer websites to choose an optic. If the optic you choose costs more than the credit, we will send you an invoice for the difference. Please let us know which item number you would like. You will need to log in to the support portal to respond to this case."

  
  You then indicated that you wanted your scope back; we informed you that the scope had been scrapped and was no longer accessible.

  
  "(Technical Support) on 3/28/2024 10:58 AM We searched our scrap bin and were unable to find your scope. Please note that we clearly state: If your product is deemed not repairable and moved to a replacement status, the original product that was sent in for repair will be scrapped to prevent duplicate warranty service on the same product in the future. Products are replaced with items of similar value if available. If we don't have a direct replacement, we offer you credit for what your product sold for towards anything that we currently produce. You have $324.00 in credit for anything that we currently produce towards a replacement of your choosing. If you find something outside of the credit limit that you want, you can pay the difference to upgrade."

  
  Now that the details have been outlined, we need to come to some sort of resolution, even though you have indicated:

  
  "Customer on 3/30/********** PM I honestly dont want anything to do with Burris or another Burris scope. You can keep your credit and close this."

  
  Please understand that while we pride ourselves on making domestic products, we have sourced products from various origins worldwide for 24 years to remain competitive in the optics market while maintaining affordable price points for many of our customers. We do produce one product family in our ******* facility; however, it carries a significantly higher price due to technological advancements and the current state of commerce.

  
  You have specifically stated that you do not want a "cheap model made in ***** Burris Optic." Coincidentally, we have a few units of our discontinued 3x9x32mm Timberline (MADE IN ***********) scopes in stock that would be the closest item to what was sent in for service. We can send this to you right away if you prefer, or the credit of $324.00 is still available.

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I dont know where to respond to the person representing burris but they can send me that discontinued model timberline and close this complaint out. **** either work or it wont and i dont wish to take any further actions against them
  
  Regards,
  
  *******************