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Business Profile

Employee Benefits Insurance

Empower Retirement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefits Insurance.

Reviews

This profile includes reviews for Empower Retirement's headquarters and its corporate-owned locations. To view all corporate locations, see

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Empower Retirement has 6 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 323 Customer Reviews

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    Review Details

    • Cynthia and Greg N

      Date: 12/24/2023

      Cynthia and Greg N

      Date: 12/24/2023

      We found their customer service to be both lacking and unethical. We called and requested a retirement account rollover upon changing jobs. Due to their mistake, they only rolled over one of the accounts and not both of them. They then cashed out the second account, which resulted in significant tax implications. When we pointed out their mistake, they refused to take corrective action. We consulted with multiple financial advisors who were shocked by their behavior. We will be sending a letter to the previous employer encouraging them to rethink future business with Empower.This has costed us thousands of dollars.

      Empower Retirement

      Date: 12/28/2023

      Hello. We apologize for the issues you have encountered.Unfortunately, we are unable to assist with resolving the issue as we cannot locate an account using the information provided.  If you still require assistance with your account, please provide your full name and the plan number.  Thank you.

    • Jennifer H

      Date: 12/19/2023

      Jennifer H

      Date: 12/19/2023

      Empower Retirement finance professionals gave me inaccurate information regarding my money. Empower mislead me with their uninformed and inadequate representatives. Trust means nothing to them when it comes to being accountable for their own mistakes. Im paying a penalty for trusting them. Dont recommend.

      Empower Retirement

      Date: 12/21/2023

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review.  Once our internal review has been completed, you will be contacted.

    • Jeanne F

      Date: 12/19/2023

      Jeanne F

      Date: 12/19/2023

      Zero value if I could. Worst company I have ever dealt with. On hold 40 minutes again. No action that promised.

      Empower Retirement

      Date: 12/21/2023

      Hello. Thank you for reaching out. We are sorry to hear about your poor experience with Empower but appreciate the feedback as we are always looking for opportunities to improve. If you require any additional assistance, please let us know.

    • Morgan C

      Date: 12/11/2023

      Morgan C

      Date: 12/11/2023

      This is the worst company with the customer service department being unimaginable. On top of just being too lazy to help, they have all the correct information for our withdrawal request and still are requesting more, far more than whats required! Im sure to stall us even more. We will be taking our funds out and moving them asap.

      Empower Retirement

      Date: 12/12/2023

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Leonard M

      Date: 12/05/2023

      Leonard M

      Date: 12/05/2023

      The wait time to speak to a representative is way too long, often longer than what youre initially told. You have to repeat the same information at least twice. Then if youre sent to the wrong location, additional time will be needed to transfer to that individual.Overall, I find Empower not particularly client friendly. My suggestion is to offer the client the option of a call back, so he/she wont have to wait and endure the same monotonous music. Other companies offer that alternative. Empower needs to do better.

      Empower Retirement

      Date: 12/06/2023

      Hello. Thank you for reaching out. We are sorry to hear about your poor experience with Empower but appreciate the feedback as we are always looking for opportunities to improve. If you require any additional assistance, please let us know.

    • Deborah V

      Date: 12/04/2023

      Deborah V

      Date: 12/04/2023

      For one never downloaded any app nor signed up for ANY cash advance! Not sure how the h*** you even got a hold of my account info! If my 16 bucks is NOT refunded IMMEDIATLY I will make a report!

      Empower Retirement

      Date: 12/06/2023

      Hello. You have contacted Empower, we are a retirement company. Although we have similar names, the company you are looking for is Empower Inc./Empower Finance which we are in no way affiliated with. You can contact them by calling Empower Finance at Toll Free Number - ************.

    • Joe D

      Date: 12/04/2023

      Joe D

      Date: 12/04/2023

      They have the worst customer service and paperwork processes. Horrible customer relations

      Empower Retirement

      Date: 12/06/2023

      Hello. Thank you for reaching out. We are sorry to hear about your poor experience with Empower but appreciate the feedback as we are always looking for opportunities to improve. If you require any additional assistance, please let us know.

    • Alex T

      Date: 12/02/2023

      Alex T

      Date: 12/02/2023

      They are terrible.You can never log in. And never look up your account. One day you can log in and one day you cant. Then they say come back in three days. As soon as i can i will be removing my account funds to fidelity or ******.

      Empower Retirement

      Date: 12/04/2023

      Hello. Thank you for reaching out. We are sorry to hear about your poor experience with Empower but appreciate the feedback as we are always looking for opportunities to improve. If you require any additional assistance, please let us know.

    • William R

      Date: 11/27/2023

      William R

      Date: 11/27/2023

      I was separated from employment on 11/6. I requested a withdrawal of my funds to help me pay my bills while I am looking for new employment. It is 11/27 and I have still not recieved my funds. First, my check was supposed to be expedited. On 11/16 I still didnt receive the check, even though they had a tracking number. Per tracking its on the way. I reached out to them every single day since then and they come with same response its on the way. By 11/20, I asked them to cancel that check because apparently its lost and to reissue the check by direct deposit. That was 7 days ago. I have bills now overdue, water and electricity is threatening to cut off. Im occurring late fees. Still no response from empower or no funds have been deposited. I am left to look for legal help to resolve this. I do not understand why they are either holding my money that I earned or they are just incompetent.

      Empower Retirement

      Date: 11/28/2023

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Wayne S

      Date: 11/25/2023

      Wayne S

      Date: 11/25/2023

      They are the worst I put in 21 percent they take 15 percent of that every deposit, disgusting

      Empower Retirement

      Date: 11/29/2023

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

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