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Business Profile

Diet Products

Peak 8

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Products.

Complaints

Customer Complaints Summary

  • 128 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not order product, could not see price until shipping info and credit card # was entered. Called back when I saw that the order had been placed, to cancel. The rep I spoke with said the order has already shipped. I requested a RMA# so I ship the product back. Product was shipped back on 3/19/24. Found out in July that my account had not been credited the ****** so called customer service and they said they had not received the product until I gave them the tracking #. Called customer service and talked to Jari on 7/9/24 at 1015. She said they would send me an E check and that it would be 7 to 10 business days before I would receive it. It is now 7/23/24 and have not received it. Explain to me how in the age of computers that it takes so long to press the send button on the computer keyboard. When I called back to cancel the order I saw that the ****** had already been charged to my card. Have talked to Skylar on 7/19/24 at 1115 and Aries on 7/23/25 at 1615. Still no answer as to when the refund would be made.

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: April 18, 2024 Amount Paid: ****** What business committed to provide: CBD Gummies that are guaranteed to promote sustainable sexual health.Nature of dispute: ******** claims that paperwork is in the hands of their billing department and an e-check will be sent by e-mail in seven to ten days. This is the standard excuse I hear every time I call. Did business try to resolve problem: No, I have made seven calls in attempt to settle this issue with no success.

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 6/27/2024. I thought it was for one bottle of supplements for $59.99 plus one free. When the transaction completed, I was charged for two bottles for a total of $129.88 and a third bottle of a different supplement I did not even agree to for $59.99, making my total $189.87. I immediately sent an email to their customer care asking to cancel the order. They refused. They said it's already processing and I have to wait until I receive it and then return it. They blamed me saying supposedly it's easy to opt out. I was never given a confirmation screen or opportunity to review the order before final approval. I have sent multiple emails back and forth and they continue to refuse to cancel my order. This kind of business is underhanded.

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company uses false representation and if you order they set up a monthly subscription. This product does not perform as advertised and is a complete rip off.

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother by mistake ordered this product. She was also sent a quantity that she did not order. I sent everything back unopened for a full refund. It was sent back two weeks ago and also called for a signature. We were told we would be refunded for any unopened product. She waited but no refund. When she called, they said they had not received it. Then she tracked it and it was delivered. Then she called several times before she finally got someone who told her that she had to pay an ***** restocking fee. This smells like a scam to me. My mother is 86 and and could be seen as an easy target. When we first called about returning the product, we were never told about a restocking fee. She just needs a total refund.

  • Initial Complaint

    Date:05/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not order $239 of anything from this company and I have been fraudulently overcharged. I did not subscribe or otherwise commit to anything over $49, but $239 was deducted from my bank account. I want this money refunded so I can meet basic living needs.

  • Initial Complaint

    Date:05/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    keep billing me and I do not want the product

  • Initial Complaint

    Date:02/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last 4 months I have refused four unopened boxes for this product. I have called to remove charges from my credit card. I have been hung up on three different times and have difficulty understanding the associate. The charge was $239.99 per month; with the original being hundreds of dollars less. They have stated that I should have called to see how I am to return the product, instead of just refusing it. I am very dissatisfied and disappointed with this company. I should have checked the with the BBB regarding their "F" rating. The refuse to give me an address so I can go to small claims court. This is beyond unbelieveable! Just hung up on me again!!!

  • Initial Complaint

    Date:01/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was billed on my credit card and I do notknow what this is for

  • Initial Complaint

    Date:12/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sample bottle to try. And I was charged for the sample $54 also charged $239 and after the sample came a couple days later a box of 6 showed up. I tried to stop it and even got with my bank to try. The next month $239 came out of my account again. Didn't receive anything else that time. Got with my bank again and the suggested I get a new debit card and I did. The Next month the charged $239 to my husband's card and sent 6 more bottles. My husband got a new card. Didn't hear anything else for 2 months. Then $239 came out again, I got with my bank about the charge and they said it was for settling a dispute with ****. Will this ever stop?

Peak 8 is NOT a BBB Accredited Business.

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