Health Products
Charlotte's Web Inc.Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On June 23, 2021, Better Business Bureau was alerted to a business operating as Charlotte’s Web Inc, https://www.charlottesweb.com/, in Denver, Colorado 80222. The business website advertises CBD Oil and claims their product is, “THE WORLD'S MOST TRUSTED HEMP EXTRACT™.” Some consumers allege their products do not arrive as promised and they have a difficult time contacting customer service to resolve their questions regarding delivery and refunds.
The Colorado Secretary of State reports Charlotte’s Web is a licensed business operating under the trade name CW Hemp Supply Company and it is licensed as a Foreign Corporation.
On June 23, 2021, and July 09, 2021, BBB reached out to Charlotte's Web Inc by email and U.S. Mail. The following statement was received via email by the business however, they have not responded to inquiries regarding the consumer complaints.
“Thank you for reaching out to the Charlotte's Web support team!
Your request, ticket #C-00278644 has been received.
Need your order cancelled or modified? Please call us to have this completed. An email does not ensure we can catch your order in time before it ships. 1-855-790-8169
Please allow 3-4 business days for a reply. If you send multiple inquires, this can possibly delay a response in getting back to you. Our hours of operation are Monday-Thursday 9:00AM-5:00PM, and Fridays from 9:00AM-3:00PM MST.
Have a great day!”
Complaints can be filed with Better Business Bureau at www.bbb.org as well as with the Federal Trade Commission Consumer Protection at https://reportfraud.ftc.gov/#/.
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