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Business Profile

Sprinkler Systems

Carlson & Carlson Sprinklers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company was hired to install and remove Christmas lights. Arrived without notice, started putting lights up, broke cover on outside electrical outlet, said they would be back in a couple days to finish. After several days of not hearing back, I finally spoke to someone saying they would not be returning to complete the work. The total I was quoted for all of the work was $800, after only doing 1/4 of the work they are asking for around $500. I have asked sever times for itemized invoice, but have received no communication back. They also said they would fix the damaged outlet several days ago and have made to effort to contact me or fix the damage they caused. I would like an itemized receipt, showing labor hours and the products I purchased. They are also saying the product warranty will not be granted. Please help me in resolving this issue!

    Business Response

    Date: 01/09/2025

    The customer was verbally aggressive and out right abusive to the employees that started the work.  The lead tech that was there that day has worked in this company for 6 years and stated that he had never felt so criticized and belittle by a customer before.  We decided to stop working for this customer and offer to take back the lights or ay for the work that had been done.  They chose to keep the lights and pay for the work.  The estimate for the work was between $800-$1000 and the lights we put up were about half of the work originally quoted.  We have sent itemized receipts to no resolution.

Carlson & Carlson Sprinklers is NOT a BBB Accredited Business.

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