Marketing Consultant
Brand Lab MediaInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints.
Complainants allege that Brand Lab Media failed to deliver promised results. Specifically, they claim they did not receive the guaranteed increase of $20,000 per month in revenue or the promised number of new patients despite adhering to required program guidelines.
Clients also report being dissatisfied with the business’s professionalism and level of support throughout the program.
Most significantly, consumers report being denied refunds despite the company’s stated money-back guarantee.
BBB contacted the business by email and postal mail on March 11, 2025 and March 19, 2025 requesting a written response detailing a plan to address the pattern of complaints.
The business did not respond to BBB’s concerns listed above.
Alert
BBB received multiple significant complaints against this business in a short timespan. This prompted an internal investigation of the business’s practices. Based on BBB’s review, it appears this business is a marketing company that primarily focuses on healthcare practices. BBB sent correspondence to the business by email and postal mail on March 11, 2025 and March 19, 2025. Our letters requested the following:
- Names and contact information for the owners and officers of the business.
- A working phone number for the business.
- A list of all website urls the business operates.
- A detailed explanation of the services offered to customers.
- Samples of customer contracts, agreements or documents requiring customer signatures.
- Fee schedules including how and when a customer is charged.
The business did not respond to BBB’s inquiry.
Important Information
Advertising Review
On August 1, 2024 and August 13, 2024, BBB requested that the business modify its website to be in compliance with the BBB Code of Advertising.
Specifically, Brand Lab Media’s website includes statements regarding the scope of their business and the results they’ve achieved.
Section 34 of the BBB Code of Advertising addresses Claimed Results where it states, “Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.”
BBB requested that the business either provide valid documentation to substantiate the challenged claims, or- in the absence of recent, reliable, relevant substantiation- remove these claims from their marketing materials.
In addition, Brand Lab Media’s website also includes references to the business’s results guarantee.
According to the Warranties or Guarantees section of the BBB Code of Advertising, when “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
Recent complaints have alleged that Brand Lab Media has not upheld their advertised guarantee in all instances. BBB requested that the business provide an explanation regarding the limitations and conditions that apply to this guarantee and that they clearly and conspicuously disclose these in their advertising.
The business did not respond to these concerns.
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