We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

GT Industrial Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bulbs manufactured by this company under ******* brand do not last an acceptable amount of time. They last about 3-6 months tops. ******** product. Defrauding consumers.

    Business Response

    Date: 02/17/2025

    Good morning,

    I am sorry, this is the first I am hearing about this. I could not find any warranty form that was filled out under that name. There is a one-year warranty on all our products, I have made exceptions when they are above and beyond the warranty timeline by a few weeks. That said, the first step for us to take care of them is filling out the warranty form at ***************, or if they have any issue with filling out the form, I always have them send the info and the pictures of the light and the receipt to my email address, at *************************. We do not offer a lifetime warranty. 

    Please let me know if you have any questions.

    Thank you,
    ***** *******
    Office Operations Specialist
    DIRECT LINE: *************
    GT-Lite LED
    Stonepoint LED
    GT Industrial Products

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchas** a light from this company reciev** it damag** and it will not turn on fil** a claim with *** and the shipper refuses to do their requri** part filling out the rquir** documentation as shipper *********** claims they never reciev** the emails that were sent to them from ******* Claim # ******** and I know they did receive them i also sent them the documents ne** ** to complete my claim against ***

    Business Response

    Date: 02/05/2024

    Thank you for contacting us regarding this. The part that this customer did not let you know and we do have in Email form was. The light he received, was a replacement, and he had us ship it even though we did let him know in writing that we did NOT recommend it being shipped, and it was explained in writing again that we have had a very high percentage of shipped good that was damaged in shipping. At the time we did recommend for us to send an E-gift via e-mail for him to purchase whatever he wish with that. He chose the light being shipped even though that was not recommended, him understanding in writing that we will not replace it again and he is taking responsibility for any damage. 

    Please let me know if you want me to forward you all that E-mail.

    Business Response

    Date: 02/05/2024

    FromSubjectReceivedSizeCategoriesIn Folder
    ********************* # ****** , Ship Doc # ****** , Tracking # 1ZE1700R039930477612/14/2023137 KBSent Items

    *****,

    Your tracking # is 1ZE1700R0399304776,please note if it come to you damaged it will be your responsibility, this should ship in the next few days. This completes your claim. Please let me know if you have any questions.

    Thank you,
    ***************************
    Customer Service
    DIRECT LINE: *************
    GT-Lite LED
    Stonepoint LED
    GT Industrial Products


    From: ************************* <********************>
    Sent: Thursday, December 14, 2023 3:00 PM
    To: Info <***************>
    Subject: RE: You have new submission

    I got it I paid it asap please rush this out

    From: Info [mailto:***************]
    Sent: Thursday, December 14, 2023 3:33 PM
    To: ************************* <********************>
    Subject: RE: You have new submission

    Please check your Spam and junk mail, that has been sent.

    Thank you,
    ***************************
    Customer Service
    DIRECT LINE: *************
    GT-Lite LED
    Stonepoint LED
    GT Industrial Products


    From: ************************* <********************>
    Sent: Thursday, December 14, 2023 2:31 PM
    To: Info <***************>
    Subject: RE: You have new submission

    Same one I have gave you I have not seen anything yet
    *************************
    ****************************
    ******** ** 60453

    From: Info [mailto:***************]
    Sent: Thursday, December 14, 2023 2:39 PM
    To: ************************* <********************>
    Subject: RE: You have new submission

    *****,

    I just send that to you, you should see it shortly. As soon as I get confirmation on the payment, what address am I shipping this to?

    Thank you,
    ***************************
    Customer Service
    DIRECT LINE: *************
    GT-Lite LED
    Stonepoint LED
    GT Industrial Products


    From: ************************* <********************>
    Sent: Thursday, December 14, 2023 12:24 PM
    To: Info <***************>
    Subject: RE: You have new submission

    Yes send invoice asap I dont have a pay pal account but will gladly pay I wish I had my receipt I guess I will take a chance on the shipping
    Thank you
    *****

    From: Info [mailto:***************]
    Sent: Thursday, December 14, 2023 12:26 PM
    To: ********************
    Subject: RE: You have new submission

    Hi *****,
    I know we talked on the phone regarding the light. Please note we warranty the light GT-FP-22BLP (*******), but not the shipping, there is $ **** shipping charge that I will be sending you an invoice through PayPal, you dont need to have an account with them you just need to pay the invoice. Unless you find your receipt and I can send you a gift card for the purchase price. Is this a good email address for the invoice? And as we talked on the phone you do understand that we do not warranty the *** delivery, in the past they have not been kind to lights, if it comes to you damaged you are responsible for it.Please confirm.
    Thank you,
    ***************************
    Customer Service
    DIRECT LINE: *************
    GT-Lite LED
    Stonepoint LED
    GT Industrial Products


    From: GT-Lite LED Lighting <**************************>
    Sent: Thursday, December 14, 2023 10:36 AM
    To: Info <***************>
    Subject: You have new submission

    Shop

    A customer has just submitted a form!
    Go to the app admin page to check details.

    More information
    Your Name : *************************
    Email : ********************
    Where did you buy the product? : Menards
    Order date : 05/08/2023
    Briefly describe the problem : Hi ***** the wattage selection switch is stuck in one position, per our conversation today i do not have my receipt for the light. model #***-2226
    My shipping address is ********************************************************
    Upload receipt :
    LIGHT.jpg
    Upload product image :
    LIGHT.jpg

    If you have any questions, reply to this email or contact us at *****************************
    Click here to unsubscribe

    Customer Answer

    Date: 02/12/2024

     
    Complaint: 21128356

    I am rejecting this response because: *** provides all packages automatically with $100 worth of liability for loss or damage.When *** ships ground  its ********.

    Declared value coverage is automatically included in *** Ground shipments, but it only covers up to $100 of the package's value. The item falls in that amount

    as the light is less than $75.00. Iam not asking the company to pay for it *** covers the shipment that is damaged during shipping.

    Sincerely,

    *************************

    Business Response

    Date: 02/15/2024

    The original damage was replaced. The customer was given the choice of a gift card or replacement item, he was told that we do not recommend this option, because nether *** nor Fed-Ex has been kind to the item since they are lights that are being shipped. The customer was given waning a few times in an email form and was told that he will be the sole responsible party if he receives the item damaged, and he put that in writing in an email form that he does understand, that since we do not recommend this if he gets it damaged, he will be responsible to fill the claim and we will not do that for him when it comes to *** in this case. This all-in writing for your review if you chose to see it. 

    Please let me know if you want copy of the emails and or have any questions.

    Customer Answer

    Date: 02/15/2024

     
    Complaint: 21128356

    I am rejecting this response because: I do have a calim filed against *** there is some thing the shipper has to fill out so *** can proceed with the damage claimagainst ***

    I have gone through this numerous times with the shipper *** told me that they have emailed the shipper and until they respond they can not move forward with my claim.

    Sincerely,

    *************************

    Business Response

    Date: 02/22/2024

    Thank you for keeping us in the loop. I do appreciate your communication with us. I am sorry the customer is still unhappy with us, but we had communicated everything with the customer in advance..

    Customer Answer

    Date: 02/22/2024

    the company never responded to my last response how could it be closed without a response

GT Industrial Products is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.