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Business Profile

Auto Services

Parker Point S Tire and Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 12, I came to Point S to get an oil check. Then, in Sep, my AC blew up. I called my ex-husband, explained what was going on and he told me that a fuse needed to be replaced. I went to Point S, explained the facts and told one of the mechanics that it was a fuse. He told me that it was not the case. After being charged a $175 diagnosis fee, a fuse needed to be replaced. At the same time, I had my transmission fluid flushed. After that appointment, my car was not driving properly. It would skip a gear. I drove my car for almost a month like that hoping it would go away. I finally called my ex-husband again and asked him if he could have a look as the problem persisted. He opened the hood, and we saw some kind of tool inserted in a hose. He also looked at the oil level. There was no oil. I was upset because there was no evidence of an oil leak in my garage, and I had had an oil change 2 months prior. An oil change that lasts 6 months. After adding oil, we went for a drive to see if my car would still skip a gear, and it did. He told me to have the transmission fluid checked. I didn't want to go back to Point S because I didn't trust them anymore, so I went to *********** I was told that the screws were not tightened properly under the car to access the transmission fluid and of course the fluids were black. I went back several times to Point S to talk to the owner and ask for a refund for the oil change and the transmission fluid flush. Every single time I was told that he was not around, however they would communicate my issue, and a refund would be made. Nothing would happen so I emailed the owner, and he replied that "I will reimburse you 1/2 of what you are requesting" because we guarantee our work, and you should have come back to see us. I do not agree. After how many errors do I need to stop trusting a business in their practices and go somewhere else? Anyway, I told him that I was unhappy with his resolve and wanted the full refund. I never heard back.

Parker Point S Tire and Auto Service is NOT a BBB Accredited Business.

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